



Festival ticketing




Supported Operating System(s):
Web browser (OS agnostic)About TicketSpice
TicketSpice is cloud-based ticketing and event management solution. Key features include ticket options, fee controller, price setting, event analytics, inventory tracking, accepting offline payments and branding control.
TicketSpice offers features that include creating customizable ticketing pages by dragging and dropping fields. The product also offers mobile ticketing options that enable users to purchase tickets on mobile phones, get ticket barcodes on mobiles and scan tickets through the solution's iOS App.
TicketSpice can generate real-time data summaries on the organizations' ticketing results through dashboards and reports that can be exported into Excel. It also enables users to sell tickets on a multi-day or multi-location basis and they ca...
Festival ticketing
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
May 2019
Jared from Kindful
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Fantastic Ticketing Tool
TIcketSpice has saved many nonprofits I've worked with lots of funds by the lower fees they charge compared to other ticketing systems out there.
Pros
TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.
Cons
Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.
Reasons for Choosing TicketSpice
Cheaper rates and more fields required by nonprofits.
January 2020
Kathy from Lake Michigan Shore Wine Trail
Company Size: 1 employee
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
User Friendly in all areas
I was apprehensive to delving into this product, as I usually had other staff available. I was pleased at the ease to set up, the availability to chat with TicketSpice team, when I had questions. They don't make you feel like - duh! you should know this. Being responsive in a matter of minutes is key to the success. Thank you.
Pros
* The cost to the organization * The ease in setting up * The ease of use by the end user * The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all. * The reports are so helpful and easily shared with my Board members.
Cons
Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.
Reasons for Choosing TicketSpice
Price Appearance Flexibility Customer Support
Reasons for Switching to TicketSpice
Price Limitations in the pricing area we could afford Automatic transfer on a regular basis to our bank account The fees
August 2016
Sarah from Dana Cain Events, Denver County Fair, Aurora Arts Festival, Choctoberfest
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2016
Peanut butter ticket time
I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.
Pros
I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.
Cons
It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much. Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event. When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.
May 2020
ismael from ISH Events LLC
Company Size: 51-200 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
[SENSITIVE CONTENT HIDDEN] is Amazing
Amazing. Service is everything. [SENSITIVE CONTENT HIDDEN] treated me like i was running a million dollar event. But in reality it was all free. Their company is not making much from us but still he took the time out to help.
Pros
The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do. The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues. He fixed it all and made it amazing.
Cons
The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really. But our event is unique where its free.
Reasons for Choosing TicketSpice
the fact that they dont put their name and logo all over everything and the fair pricing. Now that i have experienced i am going nowhere.
Reasons for Switching to TicketSpice
its too expensive they fee you to death.
January 2020
Jenna from Play with a Pro
Company Size: 11-50 employees
Industry: Fund-Raising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Play with a Pro LOVES TicketSpice
When I went onto the TicketSpice site during my research phase, it asked if I wanted to set up a call with [SENSITIVE CONTENT HIDDEN]. I said yes and selected time. From that first amazing phone call with [SENSITIVE CONTENT HIDDEN] to getting published - it has been a dream. I have been planning events for Non-Profits for 20 years and I have never worked with a more caring, responsive, and understanding Team. When I had a deadline to meet, [SENSITIVE CONTENT HIDDEN], helped me to add conditional formatting and to meet the vision in my head. I had very specific needs and no matter when, at what time, or what the question- [SENSITIVE CONTENT HIDDEN] was there to answer it and fix everything. TicketSpice for life!
Pros
User Friendly and intuitive setup. But the conditional formatting is where it's at!
Cons
That I didn't know about TicketSpice before
Reasons for Choosing TicketSpice
The low fees, no add-on fees for everything, they really understood my needs as a charity group!!
Reasons for Switching to TicketSpice
Fees and I was looking for a company that cares about their customer and their customers' needs!