TicketSpice software


22 reviews(5.0/5)
22 reviews(5.0/5)

TicketSpice is cloud-based ticketing and event management solution. Key features include ticket options, fee controller, price setting, event analytics, inventory tracking, accepting offline payments and branding control.

TicketSpice offers features that include creating customizable ticketing pages by dragging and dropping fields. The product also offers mobile ticketing options that enable users to purchase tickets on mobile phones, get ticket barcodes on mobiles and scan tickets through the solution's iOS App.

TicketSpice can generate real-time data summaries on the organizations' ticketing results through dashboards and reports that can be exported into Excel. It also enables users to sell tickets on a multi-day or multi-location basis and they can sell tickets for recurring events.

The solution serves the needs of fairs and festivals, sports tournaments, speaking events and chamber events. It provides integration with third-party applications such as social media networks and customer relationship management (CRM) platforms like Salesforce.

Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of TicketSpice

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  • Peter from Dope Art Dealers

    Number of employees: 2-10 employees

    August 2018

    Good find!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything was great. Customer service stayed up to date on the process of project and being on hands with helping when needed.

    Pros

    I like the fact that it's free to use but charges per ticket, which isn't a lot at all.

    Cons

    I didn't like that I had to set everything up and EVERYTHING wasn't automated...but that's just the millennial in me talking. It would be a cool feature to speak or scan everything you wanted and it automatically created the tickets for you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Downtown Center Business Improvement District

    Number of employees: 11-50 employees

    August 2018

    Glad I made the switch to TicketSpice

    Ease-of-use
    Functionality
    Quality
    Support

    What I really enjoy about TicketSpice is the ticket scanning option. Man, it's fast and super convenient. Nothing like their competitors. Thanks guys!

    Pros

    What made me change ticket companies were the fees. I really love the fact that you can add on a ticket fee to your tickets. This is a great feature!!

    Cons

    I haven't experienced anything that I haven't liked yet!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Best web-based option for all your ticket sales needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Create and customize virtually all aspects of free or paid ticket sales. Ticket spice allows you to choose how many customers per ticket, which is helpful when selling a table with multiple seats. Ticket spice also has GREAT customer service with their live chat features.

    Cons

    Ticket spice is very similar to another webconnex product, regfox. It is difficult to know when to use which option but regardless, is a great product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • kalyn from Jericho Foundation

    Specialty: Non-profits

    Number of employees: 2-10 employees

    March 2018

    Love the on-demand support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great ticket sales are in your control with this software. You have full customizing power and the option to create free or paid ticketing for your event. You can easily gather all the information you need from ticket buyers and when you need help, it's only a chat away!

    Cons

    They have a very similar software called regfox, it is a little unclear when it is best to use each but the good news is, once you learn one, you can work on the other too!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jason from Beta Restaurant Group

    February 2018

    From purchase to execution, we easily kept a 200 person ticketed event organized and trouble free.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -awesome userface
    -customizing the page is a great feature
    -solid tutorials
    -very, very easy to use, whether creating a campaign or purchasing a ticket
    -stress free bank transaction
    -novice friendly

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christy from How Big Is Your Dream Foundation, Inc.

    Number of employees: 2-10 employees

    November 2017

    Customer Service reps and developers won't stop until you are completely satisfied!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The hands on videos that help answer questions are very helpful and provide user friendly directions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dan from Endurance Sports Marketing Group

    Number of employees: 2-10 employees

    November 2017

    Very easy to use and removed all of the headaches that we've had to deal with on prior events.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saved time and money.

    Pros

    Easy to use, tracking, refunds, payments, processing. Easy to customize pages. Everything was very easy and made our event much smoother. Scanning was a cinch and lines moved fast. Can't really think of anything to change it was so good.

    Cons

    We had a weird glitch, which could be totally unrelated but it would add a random amount of drinks to some tickets. Easy to refund though so not a big deal. Of 200+ registrants, only 5 people had this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephen from Numotion

    August 2017

    Not only an affordable service but a dream to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything about Ticketspice has been great. The website configuration was absurdly easy. Configuring the auto deposit was easy. And the check in software was absurdly easy to use. The few times I did have questions the customer support answered the questions pretty fast as well.

    Cons

    My only complaint about Ticketspice is that they do not support Android. Once they have an Android app I do not know what they will be able to do to improve their service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • elaine from motion.tv

    Number of employees: 2-10 employees

    May 2017

    best ticketing app around!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the 11th year of my event and I've used a wide range of ticketing software over the years. From eventbrite - to my own custom ticketing system I coded for Wordpress. I've tried quite a few ticketing options, and Ticketspice has been by far my best experience. It's easy to customize, and offers just about all the features I need! Whether I want to add on to an original order and automatically charging the customers credit card, update my ticket landing page, export reports or check-in with the Ticketspice app - it's been a delight. And... customer service is very responsive!

    Review Source: Capterra
  • Zardis from LanZardis Productions

    Number of employees: 11-50 employees

    May 2017

    AWESOME experience! Easy and effortless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything was done in the program, i.e. accounting, statistics, and graphs.

    Pros

    The biggest pro for me was the fact that money was available immediately, enabling me to use the funds as they came in to handle expenses. Secondly, the fees were very reasonable. I love the fact that it was so easy to navigate and understand for myself and purchasers. This was the very first time I did something and Ticketspice was recommended.

    Review Source: Capterra
  • Jeb from Sales Gravy, Inc

    April 2017

    TicketSpice Rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We had an incredibly easy experience with TicketSpice. Very easy to you. Intuitive. The best event software available.

    Review Source: Capterra
  • Alan from Fund for the Arts

    March 2017

    A Non Profits first experience with on line ticketing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The functionality, availability of reports, ease of use and cost are all worthy of five stars. I would highly recommend TicketSpice. I'm sure that ease of the process facilitated ticket sales. Customer service was always quick to respond but the system is so easy to navigate you most likely will not need their service once your account is established

    Review Source: Capterra
  • Kalyn from jericho foundation

    December 2016

    Stress free ticket sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform!

    Review Source: Capterra
  • Anneka from International Pinot Noir Celebration

    November 2016

    WebConnex Rocks!

    Ease-of-use
    Functionality
    Quality
    Support

    We are a teeny event staff of 3 people. I manage ticket processing and the customer database. WebConnex has reduced my data entry and ticket processing time down to almost NOTHING! I love the formatting options and the back-end database tools. I'm so excited to see what they come up with next and look forward to using their products for many events to come.

    Review Source: Capterra
  • Danielle from Lifeschooling Conference and Activities Fair

    November 2016

    Immensely better than Eventbrite!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I signed up for TicketSpice for my conference website (www.LifeschoolingConference.com) after comparing a lot of different options. TicketSpice seemed to offer the most flexibility for the price and I also was really excited about the social networking options. I loved the idea of incentivizing my customers to share my event for an additional amount off their ticket! I was hesitant about the .99 fee TicketSpice charges per ticket, since the other option I was considering was a free Wordpress plugin, but it's still cheaper than Eventbrite and it has been well worth it! I just added a $1 fee per ticket, so in the end, I'm not really paying anything extra besides credit card processing fees. The flexibility of the program has been amazing! Unlike Eventbrite, I am able to set up my basic tickets, but then I can add what they call "actions" to create variables for each ticket. In other words, I have two basic tickets for my conference: Single and Family. But we also have a fair on Saturday after the conference. It is free for attendees, but others can also sign up just to come to the fair portion. I added actions so that when someone selects the Single or Family Ticket, they see the fair ticket with a $0 price, as well as an additional Speaker Luncheon ticket option. But if they select the $15 fair option at the beginning, then the single and family tickets disappear and the Speaker Luncheon option also remains hidden. Not possible with Eventbrite! Also, I have set up early bird, regular, and late tickets. With Eventbrite, I had to do each ticket for each length of time separately. It was confusing and time-consuming! With TicketSpice, I just created an action for each ticket. The coupon codes are also nice because I can add actions so that they can only be used in certain instances. For example, I had a Cyber Monday sale, so I added an action that the coupon could only be used on the specific date of November 28th. Worked perfectly! Finally, the customer service has been outstanding! I worked a lot during Thanksgiving week, but my questions through chat were always answered in a timely manner, even on Sunday...pretty important since one of my actions would have resulted in giving away all my tickets for free instead of only the first three sold! Ryan was so helpful and encouraging and even sent a video showing how to do what I needed to do. Can't say enough good things about TicketSpice!! Happy enough to take the time to write this long review! :)

    Review Source: Capterra
  • Kathy from Cumulus - Taste of Fayetteville

    Number of employees: 11-50 employees

    November 2016

    Taste of Fayetteville

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were trying to ease our day of ticket sales at our 7th annual event and we decided to try and pre-sale some of our tickets through TicketSpice. What a great venture - the online sales were easy for our customers and redeeming the tickets with the scanner was lightning fast. Would definately recommend using TicketSpice!

    Pros

    Ease of use

    Cons

    Would like more reporting features

    Review Source: Capterra
  • Paul from Naperville Rotary

    October 2016

    Easy & Powerful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Setting up an online ticketing site is a breeze with TicketSpice. We found that we were able to customize anything we wanted, but more importantly, I felt I had direct access to the database fields with their reporting wizard. I can pull any customized report for any committee that I wanted. Finally, the attendee scanning mobile app was a joy to use. It actually made check-in fun. Volunteers were able to focus on welcoming guests and not on the technology.

    Review Source: Capterra
  • Shannon from Hutto Area Chamber of Commerce

    Number of employees: 2-10 employees

    August 2016

    Stellar product, stellar support!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used TicketSpice on events for about a year. When I first signed up, they had not yet launched the 4.0 platform, so all the TicketSpice pages for my first round of events were developed on the 3.0 platform. It was so easy to put together a snazzy event page, with a ton of customizable options. At the time, the only thing I was really missing was logic... And I found out at my event that the ticket scanning app was a huge battery drain! And then 4.0 rolled out... And also a new app that allows you to turn off the scanner without killing the app. Those were my biggest hurdles last fall, and they have been addressed. Regarding the team, EVERY contact I have had with them has been a stellar experience. They are friendly, engaging, funny, and oh, so smart... They have always been able to answer my questions and fix what I broke... :) Just this evening, I was working on an event page and had a question about setting up some logic to calculate a discount based on ticket quantities purchased, but it was almost midnight (Texas time). I decided to leave a message and wait for them to get back to me when they opened in the morning... But no... Eric responded within a minute or so, and not only did he answer my question, he wrote the logic for me, and then he took the time to make changes to the design of two of my pages so that my graphics looked better and worked better on a mobile platform. In all, he spent about an hour helping me tonight.

    Pros

    Flexibility, ease of use, packed with features, low cost, turnkey solution... To put it succinctly, I like EVERYTHING about this software.

    Cons

    Ummm.... <*crickets*>...

    Review Source: Capterra
  • Sarah from Dana Cain Events, Denver County Fair, Aurora Arts Festival, Choctoberfest

    Number of employees: 2-10 employees

    August 2016

    Peanut butter ticket time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.

    Pros

    I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

    Cons

    It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see those numbers with a roll over or a chart of how many and how much.
    Another issue is tokens. I wish you could set up a token and add the ticket types you want to instead of having them all go into the same token. I know you can set it up through the app to have the ones you want selected but having to update all the devices to do that can be time consuming. From a manager point of view I do not want my ticket takers to have access to types of tickets they can scan. Leaves room for error at a very busy event.
    When it comes to CSS I had some issues getting what I wanted to work all over the document. Front sizes would jump or not stick when I would use the HTML button. I finally gave up. Would be great to have a tutorial on how it works and if there are any tricks.

    Review Source: Capterra
  • Diana from Women's Prison Association

    Number of employees: 51-200 employees

    July 2016

    Thank you, TicketSpice!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used TicketSpice for our largest fundraiser of the year; a unique Orange is the New Black-themed premiere party and musical performance. Learning how to use the app, tailoring it to our needs, getting near-constant and friendly assistance from the TicketSpice team, and utilizing the app during and after our event was all simple, exciting, and worry-free.

    Pros

    The customer service was prompt, friendly, and patient. The app was flawless on the night of our event. The cost is very low without sacrificing quality. The app was flexible enough to meet nearly every need we had from start to finish.

    Cons

    The only real con for us was some limitations with reporting. It would have also been nice to do a test run of the app in action (scanning tickets, etc) with a test ticket - versus having to use real tickets for testing our phones, etc.

    Review Source: Capterra
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