About Zaui

Zaui Software is a web-based reservation system that helps transport, tourism, event planning and rental companies with online booking and travel management. Its key features include user access control, reseller management, gift, and promotional code distribution.

The application’s resource scheduling feature allows supervisors to manage their staff calendar and vehicle fleet. Owners can automate e-commerce, track inventory, set pricing and calculate revenue across multiple sales channels. With its ticketing tool, users can generate customized event tickets and process multiple transactions.

Zaui Software integrates with payment platforms such as Moneris Solutions, PayPal, PSiGate, Trust My Travel, Bambora, Stripe, Exact...


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Supported Operating System(s):

Web browser (OS agnostic)

42 Reviews of Zaui

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(13)

13

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 42 results

April 2019

Dominic from PRINCE OF WHALES Whale & Marine Wildlife Adventures

Verified Reviewer

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great reservations+operations platform that can grow with your business!

Pros

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc); - Has functionality & integrations not available with other systems we've explored; - Great technical support team; - Fully-customizable online booking portal(s);

Cons

- Past issues with system speed (seems to be resolved now)

Response from Zaui Software

Replied May 2019

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

August 2019

Charles from Galveston Express

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Scalability

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Pros

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting. Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers. On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system. The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time. Zaui staff is amazing! They are always pleasant even when I am not!!

Cons

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database. Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be. I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Reasons for Choosing Zaui

This is a redundant question.

Reasons for Switching to Zaui

We made the switch very early on, months before we served our first customer. It just did not have the functionality I was looking for.

Response from Zaui Software

Replied August 2019

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

April 2021

Dean from Toby Creek Adventures

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2021

Good booking system

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Pros

Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.

Cons

Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.

Reasons for Choosing Zaui

Cost and ease of connecting with third party agents

Reasons for Switching to Zaui

The other product wasn’t easy to use for our clients and kept phoning in bookings

Response from Zaui Software

Replied April 2021

Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures. Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe. Let us know if there's anything else we can help with! Best, The Zaui Team

July 2019

Pieter from LIVV Adventures

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

July 2019

Critical issues with software reliability

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Pros

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Cons

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Response from Zaui Software

Replied August 2019

Hi Pieter, Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved. As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness. The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before. We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

April 2021

Niall from Airporter

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Your quest seeking a new res-tech solution is now over!

My overall experience with Zaui has been exceptional from the start. We have been using the solution since 2010 and look forward to many more years of service together.

Pros

We have been using Zaui since 2010 and can safely state that the decision to employ the software was simply transformational to our operation. There are hundreds of similar type offerings all ranging in price; technical abilities and promises. I am quite confident in saying if you are reading this review then you have already looked at many of them. As my title states .. .your quest is now over! From the outset, I engaged with this process in searching for a res-tech partnership and not a res-tech purchase. From my initial contact with ZAUI in 2009 to my most recent conversation with their team yesterday, the engagement has always been exceptional professional and customer focused. The transtitional process cannot be underestimated and Zaui offer an abundance of experience in this department ensuring a seemless cross over to their system. If there was to be a single PRO to be listed it would be the dynamic evolution of the software ... when buying into the relationship with Zaui you receive a solution that meets and grows with the customer and industry needs.

Cons

We were one of the first public transport companies to adopt Zaui as a res-tec solution for our operation and we seemed to be playing second fiddle to tour and activity operations in terms of product evolution. This however has changed radically over the past 18 months and now the solution is very much transport focused.

Reasons for Choosing Zaui

I looked at many alternative products over a period of 2-3 years. At this stage it would be impossible to list them but suffice to say that of all the options I researched, I still believe I chose the right one.

Reasons for Switching to Zaui

We required an online / real times solution that account and cater for the capacity management of our operation

Response from Zaui Software

Replied May 2021

Hi Niall, Thanks so much for your kind words, and review. It's been a pleasure partnering with the Airporter team over the past decade (Wow, time flies!). Looking forward to many more years together. Cheers, The Zaui Team