All Agenda Reviews
1-24 of 24 Reviews
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Paul
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Fantastic tool for online booking
I have been with ABL using the agenda software from the very beginning. I was one of their first clients to sign up and have been using them as my booking software on my site for nearly 4 years
CONSnothing it has worked great for my team and I continue to use it in the future
Vendor Response
Thanks Paul for your kind words! It has been a pleasure working with you and excited to continue working together!
Replied March 2019
Samuel
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
The Only Booking Software Tour Companies Need
Agenda has helped me become a more efficient tour operator by seamlessly incorporating my operations with a clean and interactive user interface. The software allows me to create, track, and update my booking information instantly, and set up memos and reminders to my liking. I've been using Agenda now for more than a year, and now I can't imagine running my business without it. I find as an entrepreneur one of the challenges is finding innovative ways of becoming more timely and efficient; that means discovering what I do best and what I should find solutions for or delegate to others. Agenda helps me focus on what I do well, and saves me a lot of time managing incoming bookings and schedules. In my local market there is strong competition and if I don't have the ability to confirm their bookings quickly, I stand a chance of losing that customer. This is even more true when customers want to book at the last minute. Agenda not only allows me to capitalize on last minute bookings, its attractive user interface eliminates all of the scrambling associated with accommodating them. Another strong selling point for me is the support. The support staff for Agenda has been wonderful: they are prompt and professional in their troubleshooting, yet are familiar and personally invested in helping find solutions. Their team is committed to making sure the software is working properly for you and are clear in their communication so that any problem is cleared up right away. If you're looking to make your tour business more efficient, I highly recommend Agenda and ABL Solutions.
Vendor Response
Thank you for your kind words Sam. It has been an absolute pleasure working with you and we are thrilled to have you as a partner for years to come!
Replied November 2016
Sam
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed April 2018
Over priced, very limited flexibility
Has basicly become a calender I can access from anywhere. Stores client info. Really not happy with it
CONSImplementation of buttons is frustrating and time consuming, payment customization is absent, very limited application
Vendor Response
Hi Sam, I saw your recent review on Capterra and I am very sorry you have not had a great experience on our app. Our number one goal is to help you and your business so we would love to reach out and find out how we can do a better job. We are especially disappointed that you have not had a good support experience. We have implemented an in-app chat for you to utilize this year and pride ourselves on having some of the fastest and strongest customer support in the industry. For future use, we recently improved the button integration for websites. Now it is just 1 single copy and paste to go live, you can see the update here: https://intercom.help/adventurebucketlist/agenda/product-releases-updates/product-update-april-5-2018 I want to apologize again for any shortcomings you have experienced thus far and we would love to know ways we can improve our platform. Sincerely, Blake
Replied April 2018
Gabrielle
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
Customer service makes the whole difference! They truly care about helping your business grow!
More free time - Less time being spent on things that can be done automatically. Saving money with the payment processing system included - no need to rent terminal from bank. Win-win - One Canadian business helping another. :)
PROSThe ease of use is fantastic for anyone using it! Clients can book directly online or you can enter bookings through the back-end of the software. Confirmations are sent automatically. Keeping track of operations can now be done in one place. And let's not forget the wonderful customer service and support from the team at Adventure Bucket List!
CONSIt is not custom fit for all business. For it to be used in certain ways we had to figure out how to go around certain functions to make it work for us. This required a bit of brainpower and may not be optimal considering it takes a bit longer. But then again we aren't quite paying for custom fit, so we can't complain...
Vendor Response
Thanks Gabrielle! It has been a great pleasure working with Horizon X & our Canadian rafting partners!
Replied October 2017
Bailey
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
This software has been awesome for getting our cooking class business going.
It allows us to take sales online right through ourwebsite. Saves us so much admin time. We can have different types of activities and customize the capacity and price of each. Customer support is approachable and prompt.
CONSThe coupon feature is a bit clunky for our gift card use so we're currently not using it much. We'd love if it was easier to redeem GC with individual numbers and not have to go in and set them all up ourselves. While I love that there is now a calendar you can directly integrate onto your website instead of having to do all the coding - we aren't currently using that feature because sometimes we need to put events or details on our calendar that are not sold through ABL. Maybe there is a way to do this that I am just not aware of.
Vendor Response
Thank you for your review Bailey! We really appreciate the input and will make sure to address your needs in the upcoming months!
Replied October 2017
Rob
Entertainment, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
ABL Agenda Software
Really enjoy the AGENDA software as well as their sales team and customer support team. Unlike most booking software out there where their sales rep calls you all the time for you to sign up and then fall off the face of the earth, ABL's Director Of Sales still checks in on my business to make sure things are running smoothly and helps me out whenever he can. Really would recommend this company to anyone who wants to take the next step with their online booking but also wants to work with someone WHO ACTUALLY CARES ABOUT MY BUSINESS!
PROSEase of use Customer Support Functionality Integration
CONSThere are still a few features that I am looking forward to ABL releasing for my business but all other aspects of the software work great for us!
Vendor Response
Thanks for your kind words, Rob! We look forward to continuing to work with Polar Park for years to come.
Replied May 2019
Leah
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Agenda has helped us transfer website visits into tour bookings quickly and easily.
More streamlined service. Time saver for administrative duties.
PROSIt is simple and user friendly. The cost is budget friendly for a small business. It saves me alot of time.
CONSThe metrics they provide is minimal, which make accounting and book keeping a challenge. They are not set up to sell gift certificates. Some of the programming is not advanced/complex enough to make certain changes to bookings.
Vendor Response
Thank you Leah! We really enjoy working with you and will make sure to continue to improve our reporting! Also, gift cards are coming soon!
Replied March 2019
Chance
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
Easy to use, great to have guests book, and pay online.
Ability to book online
PROSOnline bookings, scheduling instructors and events, text confirmations, easy to view whats happening daily, weekly or monthly.
CONSDifficult when running financial reports, because the software is not integrated with the companies POS.
Vendor Response
Thanks Chance! Although our app is standalone we will see what we can do for your POS integration!
Replied October 2017
Jessica
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Excellent Simple to Use Platform
The platform has made the cooking class booking process much easier for us and our clients. We are able to easily edit our events and post them to the calendar online.
PROSEven with the most basic tutorial/training it is easy to navigate the platform and make changes as needed If you are unsure of how to perform a task the "help" section provides great tutorials The live chat support is really helpful
CONSThere has been some issues and glitches (such as sending confirmation emails to clients when not requested) There has been some issues with mobile web displays of the platform. The developers are working on it to my knowledge.
Vendor Response
Thank you for your review Jessica. We really enjoy working with you. All the mobile issues should be resolved at this point but if you ever need anything please don't hesitate to reach out to support@adventurebucketlist.com
Replied September 2018
Patricia
Food Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2018
Much better than our previous software
Makes our sales team happier and more productive by freeing up valuable time. The customer support has been phenomenal!
PROSEasy to on-ramp, great customer support and a really great tool for our on-line booking of Cooking Classes. All the staff find it easy to use and like it much better than our previous software.
CONSDoesn't have a lot of variety in how it looks/presents on-line. Would like more flexibility in making it more connect closer to our brand. Would like an on-line gift card component (which I hear is coming) so looking forward to that - hopefully before the holiday madness begins!
Vendor Response
Thank you Patty, we are very excited to be working with you! Gift cards is on its way, should be there soon!
Replied March 2019
Alexander
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2024
Schlechter Service und Preiserhöhung nach nur 5 Wochen
nichts was ich berichten kann. Die Software war nie im Betrieb, die Online Bankfunktion konnte nicht angebunden werden.
CONSSehr enttäuschend: Das Software-System funktionierte nicht, was mich zwang, die Umsatzsteuervoranmeldung auf das alte System umzustellen. Zwei Wochen lang bot der Kundenservice keine effektive Hilfe. Erst nach fünf fehlerhaften Wochen der Nutzung wurden wir über eine unmittelbare Preiserhöhung informiert. Inakzeptabel.
Reasons for switching to Agenda
Funktionalität und Einfachheit und natürlich kostenloser Service
Joachim
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Katastrophe
Wird täglich schlechter. Hoher Preis bei schlechter Leistung.
PROSAbsolut gar nichts. Das Produkt ist miserabel und extrem überteuert.
CONSSeit Monaten ist die Hotline kaum zu erreichen. Täglich werden Funktionen wegen "unerwarteter Wartungsarbeiten" gesperrt.
Jordan
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent rapport prix prestation
La facilité d’utilisation ainsi que l’intégration avec Meet
CONSJe n’ai rien à reprocher de particulier, le produit répond à mes attentes
Jordy
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Easy and Awesome
We've been using ABL for an entire winter now, and it has definitely made our online booking process way easier. It's pretty awesome to just get an email telling you that you now have a new booking and everything about that person. Saves huge time.
PROSSimple, easy to use, cheap, amazing support
CONSNothing yet!
Vendor Response
Thank you for the review Jordy. It has been great working with you and everyone at Extremely Canadian! Can't wait for next season!
Replied June 2016
Robert
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
We love the customer service that is so available and the willing to teach the old operators
the ability to have our booking agents book directly on our booking page linked to our web site and have our payments be directly sent to our bank account
PROSthe quick reference document that can be seen anywhere anytime from all my electronic devices and the ability for flexibility
CONSannual cost related to the use of the software and the higher merchant fee, higher than the use of the Moneris machine
Vendor Response
Thank you Robert for the kind review. We are always here to help with any business needs. We are always working hard to drive our rates down from the 2.25% + $0.30 we currently offer and will do our best to get them lower!
Replied April 2018
Hayley
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Friendly, patience, professional and quick to respond
Fairly easy to use, has most things you need to run your booking side of your business and the support is exceptional
CONSThere are a few limitations in regards to publishing information on booking site. And being unable to control how the tours get filled. Our company has a need to control this and we are unable to do so at this time.
Vendor Response
Thanks for your review, Hayley! It has been a great pleasure to work with Seasmoke Whale Watching! I'm glad we got your issue resolved!
Replied October 2017
Suzanne
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed March 2016
Using this software was positive except for a few glitches.
Pros - User friendly - liked that I did not have to send through individual confirmations. Some of the new features really worked well - such as the cancel tour button :) Awesome customer service - Rita was a BIG help - thank you!! Cons - what I did not like is that I had some people show up for a tour and we had no idea they were booked. These, I found out - that I had not receive their booking to my email address. I also was not happy with losing my customer list. I could not refund partial payments - had to get Rita to do that. But I am ALL these issues can be something to work on for the future.
Vendor Response
Thank you Suzanne, it has been great working with you! Very sorry about that issue you had with your client list but I am very happy we were able to overcome it all. Have a fantastic summer!
Replied March 2016
Christa
Recreational Facilities and Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2017
Almost exactly what we need to function for our company for registration.
I hope to save more time and increase accuracy (as well as know that the information won't be lost like I would if I had it on a piece of paper).
PROSIt was easy to use and there was support along the way. I found it to be very easy to set up independently and I liked the support I got on the phone as well as the video tutorials.
CONSThere are missing options for operators. For example, a tip option for guests to include. It would be great if it integrated with an employee scheduler (like the when I work app). If you had a way to add the employee scheduler, I would pay more and I would stop using my existing one. You could double your revenue.
Vendor Response
Thank you for the review & great ideas, Christa! We're excited to share some of your requested features with you in the upcoming months!
Replied October 2017
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2018
Simple and user friendly
It's simple. That's what I like the most about Agenda. I love that I can attach a date to my notes, assign them to a specific event in my calendar.
CONSNone. I can't complain about anything with Agenda. I actually prefer it compared to other similar products. It just works ho wI like it.
Bernard
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
I would highly recommend Aventure Bucket list to any of my business friends !
The software is very easy to use, and most of all the support is fantastic, Adrian has gone above and behond regular service. He is very patient and so helpeful with understanding our products and make it work at is best with the software. Any time I had and issue or something I did not understand he would respond right away and solve the problem promptly. I like the sotware very much so and as we enter our season I look forward using the system to it full advantage, so far I am very impress with the all around product and all of it aminities.
Vendor Response
Thank you Bernard for your kind words! I will make sure to let Adrian know and really looking forward to working with you for years to come.
Replied March 2016
Paul
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
Great service, a fantastic booking platform and they are always around to help you with any queries.
I have been working with ABL for nearly 6 months now and I cannot praise them highly enough. They are always a pleasure to deal with. They are an exciting new company that are producing an affordable booking software that out performs some of the most expensive on the market. I look forward to working with them for many years!
Vendor Response
Thank you Paul! It has been fantastic working with you.
Replied June 2016
Pam
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2016
software is extremely user friendly
ABL has made their software easy to use. The staff has been exceptional with there service and and quick response to any questions we have had. I would highly recommend.
Vendor Response
Thanks so much Pam, it has been a pleasure working with you and all your staff at Dish!
Replied March 2016
xavi
Sports, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2018
A modern reservation tool for tour operators
Really useful if you need to save time with reservations and manage client data. The interface is just simple and really good. Easy to work with.
CONSThe priority support is not included with the first plan, that's the only thing I would like to have in any plan when you are paying.
Julia
Research, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Great value for managing activities
It keeps notes organized, easy to use, good for reservations and tourism agencies.
CONSIt could improve syncing, for instance, connection between different platforms.