About Adventure Office

Adventure Office is a reservation management solution that helps tour operators manage bookings and handle various administrative processes, such as inventory management, reporting and more. Professionals can use the dashboard to schedule upcoming trips, edit rates on a Gantt chart and assign tour guides according to requirements.

Adventure Office allows organizations to manage marketing campaigns, create targeted email messages with promotional codes and send them to custom contact lists. Managers can store customers’ reservation details in a centralized database and utilize the search functionality to retrieve specific information from the repository. Additionally, it lets users access employees’ clock-in/out information and maintain a record of available inv...


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17 Reviews of Adventure Office

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

September 2020

Molly from Mountain Trip International

Verified Reviewer

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Hugely robust and customizable, and always improving.

These guys are all really nice, patient and helpful! Even with their substantial I have never once felt like they didn't have time to answer my dumb questions. And before we had even started building our system they invited me to join a seminar in Denver that they were bringing existing clients to so that I could start seeing it in action, and I met other users who I have stayed in contact with.

Pros

We went with this software because none of our trips, though routinely run on a daily or seasonal basis, are never one-size-fits-all so it was important to have the automation enough to allow people to place bookings online, but also remove all the automation so we could have more hands-on interaction with our clients after they placed a booking so that we could vet them and their ability to participate safely. This software helps us book and organize daily local full day and half day trips in Colorado as well as big mountain multi-week expeditions in Alaska and on all 7 continents, so that gives you a good idea of how robust and customizable the system is. I can run my Colorado program completely independently of the expedition business on the same platform, same database, totally side by side. We were able to set up the system to cater to the most intensive parts of our climbing programs and then set custom settings for the types of activities we run which require the least amount of hand-holding and let those bookings pile in! Support at AO has been totally phenomenal and helpful, and they understood that we were an outside the box organization for them, and they seemed to jump on the chance to use our needs as a tool to help them develop in new directions. If they can't make a feature request happen immediately, they are certainly open to putting the request into development when the busy season is past!

Cons

This system is not as simple to set up as the likes of Fare Harbor or other really nicely designed platforms, nor as aesthetically pleasing, but the ease of use was exactly what drove us away from Fare Harbor or similar. What is perhaps a con for some in this regard is a total plus for us. We needed customizable and comprehensive, and that's what we got with Adventure Office. I needed scheduling for my guides as well, which others couldn't provide. All of the functionality and ways to arrive at the same outcome in Adventure Office make it a lot to learn at first, but it makes the platform simply very good at what it does. There are a couple of things that the system does only moderately well, but those aspects will be developed into better modules I'm certain. Also, when first learning the system, it would be nice if support and the onboarding staff could start with helping new users and admin understand the overview of the various distribution channels (A nice feature), the possibility to link live to booking agents like Viator, and the overall structure of the system so that you understand what you're building when you build it. That would save some lengthy head scratching on the phone with support if I had picture in my head from the outset exactly what the information structure was (having a hard time describing this, but all I can say is I'm a visual learner and this system is very not visually intuitive and it takes a while to learn where everything is buried).

Reasons for Choosing Adventure Office

I'm sure I've forgotten a couple of platforms I demoed. We went with Adventure Office mostly because it included most of the features we required of our system. There were several VERY close seconds but they all were missing a key feature we really wanted, mostly being a guide scheduling module as well as everything else. Arctic Reservations were nearly the one we chose, but they didn't have scheduling capacity at the time of research.

Reasons for Switching to Adventure Office

Civi was awful. Of course customizable, but every time we contacted out IT folks and asked if Civi could do some kind of function we were always told it would do that. But we needed to see the need for something and then request that it be built in Civi and pay for the time every time we wanted a feature developed. We just needed a platform that was already built and which did more than Civi could.

September 2020

Scott from WI River Outings

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

10 years and counting, couldn't run our business without it!

Adventure Office has been there for us, from on-boarding to accepting updates/changes today. We ALWAYS get return phone calls (assuming they didn't answer the phone) and emails in a timely manner. On any given day we can speak with a human that will help/address/solve any problem we've had over the last 10 years.

Pros

What I like most of AO, for as long as I've been with them, is I can see yearly changes and upgrades and know that the fees I'm paying are going towards continual improvement in the software and service they provide me.

Cons

Initially the user interface was lacking - about 3 years ago they when through and entire UI revamp and the software is now easier on eye and intuitive for new staff to learn.

Reasons for Choosing Adventure Office

#1 was a referral from another outfitter, second was speaking with [SENSITIVE CONTENT HIDDEN] on a couple of occasions - they were simply people I wanted to work with.

Reasons for Switching to Adventure Office

We weren't seeing the kind of integration we needed to work with other software service provides we were working with to meet our marketing needs.

September 2020

Mark from Alaskan Fishing Adventures

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2020

My opinion

I like the software. We got in early on in its development and they have been solving issues and changing design to accommodate all types of business. They're support is excellent. [SENSITIVE CONTENT HIDDEN] is awesome and is ready to help at any time. She understands the needs of the Guide and outfitting world.

Pros

The reports. It is easier to stay on top of things .

Cons

Scheduling on a daily bases. Having to set up inventory every year seems a bit cumbersome.

Reasons for Choosing Adventure Office

Recommended from a friend.

September 2020

Tom from Monahan

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Awesome partner

It’s been great. I can make changes from my phone, a tablet or anywhere I have the internet.

Pros

It is so flexible and adds to our image. With them we can accomplish a high level of professionalism without adding staff. Their customer support is top rate too. They are constantly developing new features to stay on top of their game.

Cons

There is a lot the system can do, so setup can be a bit confusing, but their staff is great about helping you through it.

Reasons for Choosing Adventure Office

It was better developed for my mix of services offered. The software worked for my business rather than making me adjust to fit theirs.

September 2020

Jody from Wilderness Aware Rafting

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Whitewater Rafting

I love Adventure Office and the support staff. They are an amazing group of people. If one cannot help me they are not afraid to move me up to the next level of support. This software is constantly growing and improving. We have many trip offerings making it is rather complicated to get through the set up, but if you are thoughtful and careful, it will serve you well.

Pros

It is user friendly making it easy to train new staff to check availability, make a reservation, take a payment, print reports and operate the point of sale. We are a whitewater rafting company in Colorado. I am a huge fan of the operations end of the program. I can maximize our boat capacity which maximizes our profits.

Cons

The point of sale works well and is easy to learn from the end user perspective. I wish it were faster! The set up is clunky and not very flexible. The POS reports are rather useless. We hoped to be able to track our inventory easier, but have stuck with our old system for now. I have no doubt this will improve over time.

Reasons for Choosing Adventure Office

AO had more of what we wanted. Our first reservation program was excellent at managing operations and rationing. AO was the closest we could find to meet the expectations we had. It has evolved to meet and often exceed those expectations. It brought us into the world of online reservations, which has been fantastic. We are able to do the same amount of work with fewer staff. There is always room for improvement and they are willing to listen to their customers requests and needs. We don't always get what we want, but we mostly do and often get more than what we asked for.

Reasons for Switching to Adventure Office

The ability to get into the online reservation world.