All Bókun Reviews
1-25 of 357 Reviews
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Henk-Jan
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Pleasure to work with Bokun
We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.
PROSThe look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.
CONSOne small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)
Vendor Response
Hi Henk-Jan, Thank you for your kind review of Bokun and the team! We're glad that you have had a positive experience with us, and we hope to continue that in the future. We value our users' feedback, as it's a reflection of how we can improve and serve you better. Your agent overdraft limit is a great feature suggestion that we will forward along to our Product team to look into in the future. Please don't hesitate to reach out if you have any other feedback. We're always happy to hear from our users and learn how we can work better together. - Bokun Support
Replied April 2019
Viktoria
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
The only booking software with options to match all needs
We used it as an operator (selling our products), as a reseller (selling others products) and through the API which we used in the software we were building. It was very easy to use and set up and offered help whenever we needed. As we were using the API we talked to both developers and customer support often and they were kind and helpful.
PROSWhatever we needed it to do, it did. Rare were the cases when we could not set up products as we wanted them and then the developers listened and made the options available. If you are looking for software to offer your tours or sell other companies' products, Bókun is the way to go.
CONSSometimes it had down time that lasted for longer periods of time.
Reason for choosing Bókun
Because of the lower price and because they offered the largest number of activities in the countries we were interested in.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2020
Technical errors & unfriendly policies
We use bokun for booking of tour products via our website. However, after negative experiences with Bokun we are now looking for a better option - luckily there are countless better booking software products out there.
PROSThe possibility for resellers to gain access to your products.
CONSFairly many bugs in the system and exploitative terms & conditions. For tour operators: If a tour gets cancelled by the customer for whatever reason (sickness, travel restrictions due to covid 19, change of travel plans etc.) Bokun keeps all fees paid for the bookings if it is cancelled later than 1 month after the booking was placed by the customer. In total our company has lost about 10k NOK due to this policy, and we are expecting to loose quite significant amounts due to all the covid 19 related cancellations. While we refund the customer, being an understanding company that treats our guests with respect and doesn't take money for a tour that the guest cannot attend due to the world being in a crisis, bokun still takes the fees leaving the tour operator not only without income but with the burden of having to pay a fee for a booking that was cancelled!! At the same time their marketing strategy is trying to make them seem understanding and helpful to its users. Pure hypocricy! After having used bokun for quite some time now we have decided to look for an alternative booking system with less technical issues, provided by a company that values its customers and treats them fairly.
Vendor Response
We are sorry to hear about your poor experience. Our support team is here to help. We believe that this particular issue has been rectified, but please do not hesitate to reach out to support@bokun.io. To clarify a bit, we only charge a service fee for bookings made on your website when using our online booking engine; all bookings from other channels such as offline, from OTAs, or travel agents come at no charge from Bokun. We don't charge a fee for cancelled direct online bookings that are cancelled within the same month as the booking. But we do not automatically refund for past fees you've already paid to Bokun for bookings made in previous months. We do hope that clarifies, and again our support team is here to help always, and especially during this difficult time. Best, The Bokun Team
Replied April 2020
Adie
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2020
Helpful to manage and grow bussines tour and activities
I can grow my company and easy manage booking ,create product and also can be partner with others through this software.So I will keep use this bokun software.
PROSThe feature is very helpful to load,manage all of product we need.All of that is very easy to use also for beginner.This software can integrate with web and any and easy to create widget.
CONSthe feature always updating following our needs.All of step very familiar,no need expert to use this software.I can create own website in this software also they integrating with payment gateway like TrustMyTravel.
Reason for choosing Bókun
Bokun connected with tripadvisor,viator and other OTA when the first time I know this software
Angeliki
Leisure, Travel & Tourism, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
One of the best in its field
Booking widget right in my web site making bookings a piece of cake! And with the backend manager I have every detail and information right in my fingertip making my life much easier.
PROSSo many functionalities and features that can cover the demands of tour operators and travel agencies. Pricing is is very fair compared to alternatives. You can even find partnerships within the software. An overall very nice booking software. Ended up using it after a long market research. And can say I'm satisfied.
CONSSince bokun was recently buyed by tripadvisor I believe it hasn't "settled" to what viator wants to provide. Things have been fixed and I believe that there are plenty more that will be included by viator to make this booking software the top one. Many hasitate knowing that this is not a privately heald software but viator being behind it but I personally can't see why this is something that bad? On the contrary this can be something really good making you feel safe being partners with one of the leading companies in the industry.
Reason for choosing Bókun
Features, ease of use, pricing. Overall bokun felt that meets my business needs better than any other alywnr in the market.
Reasons for switching to Bókun
Many more features. Bookworms is an overall good appointment booking system but when it comes to travel services bokun rocks!
Vendor Response
Thank you for your review, Angeliki. We are so glad Bokun has proven to be so helpful and successful as your online booking engine and backend reservation and channel manager. Best, Bokun Support
Replied November 2019
Brian
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great product with awesome features
This software has lots of great features. I like everything about the software and the customer service is smooth and always friendly.
PROSThe idea of using software to centralize our sales from different channels is simply amazing. Bokun helped us put in order many of our internal processes. Plus, it's simply useful to use the Marketplace to find new partners.
CONSI'm pretty good with technology but it was hard for some of my colleagues to understand the functionality of Bókun. I guess a better design would help. Also, trying to make things more simple and user-friendly would be great. And sometimes it delays to load but not sure what the reason would be.
Reason for choosing Bókun
Great price, great features, video tutorials to help, and from the very first moment they got my attention when I could see how easy it was to manage all our bookings.
Rae
Leisure, Travel & Tourism, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Immense value for money
In my opinion BOKUN is the market leader for tour software that would suit ANY sized business. Their support is terrific and they are helping us grow our business with their channel manager functions. We have direct connections to major OTAs including Trip Adivsor/ Expedia and can also offer private booking areas for hotels and small retail travel agents with personalised pricing & currency. So far anything that I've wanted when I started, or decided along the way that I've wanted- they've delivered. I'm obviously stoked with the product.
PROSWe have been using Bokun for roughly six months now. I spent 12 months trying and discarding other online platforms for tour sales because they were either too hard to use (even for a techie like me) or they lacked functionality. We were starting with almost no online sales and as a small business our budget was quite low. I was looking for a system with lots of functionality, connections to the OTA's and scaleable pricing. AND BOY did I find it!
CONSThere's nothing I don't like- just take note that with an amazing array of functions comes many moving parts. You need to be quite good to manage it all- but if in doubt their support is terrific and can take the hard parts off your hands.
Reason for choosing Bókun
Added functionality & a beautiful interface. PRICING also.
Reasons for switching to Bókun
We needed added functionality.
Vendor Response
Hi Rae, Thank you so much for your review! Please do not hesitate to reach out to us at support@bokun.io if you have any product suggestions or any questions in the future -- we're here to help! Best, Bokun Support
Replied December 2019
Alexandra
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
All in one easy and friendly to use
I'm selling my tours in several websites and agents, and Bokun was the best choice that I could have done for my company. Tried other before and this one got me to where I wanted.
PROSWhen I came across with Bokun I thought it would be another headache... I was so wrong. Easy to use, friendly and suoer nice costumer support.
CONSI would love to have more time to explore all the features more detailed. So far I haven't seen any negative points.
Reason for choosing Bókun
Easy to use, friendly approach, very reasonable price, no monthly fees, integration.
Cham
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Automation with Bokun
Personalised customer service is impressive
CONSUI/UX of the app could be better. Its a bit overwhelming at first.
Reason for choosing Bókun
Customer service and support are very impressive.
Nils
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great software for tour operating with online sales channel
Bokun is incredibly easy to set up and use, while offering tons of features and an incredibly helpful support team.
CONSSome features were interlinked and required us to set up a chain of different things, which got a bit confusing at times. This has, however, been mostly resolved by recent updates.
Reasons for switching to Bókun
Bokun is much cheaper while offering basically the same features
Vendor Response
Hi Nils, Thank you for your review. We are always updating the Bokun product based on feedback from customers like you, so we're happy to hear that recent product updates have resolved some of your concerns. Please do not hesitate to reach out to support@bokun.io if there are other enhancements you would like to see added to Bokun. Best, Bokun Support
Replied November 2019
Gðmundur
Tobacco, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed October 2018
Bad response rate in technical support
In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered. But I would like to point out that when I get answers from the programmers then the service is always good.
PROSnothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.
CONSThe API is often changed without letting us know. That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.
Vendor Response
Hi Guðmundur thank you for your review of Bókun. Bókun's support team has grown substantially in the past year after joining the TripAdvisor family and we're currently expanding to be able to provide better (and faster!) technical support for our customers. We are happy to hear that the support you have received thus has been positive and we look forward to continuing that in the near future. We appreciate your feedback regarding our API updates and "extras" features. We are currently working to enhance how we communicate product updates to our customers. We felt that giving our customers more customization when it came to the extras would be more beneficial to their usage. It also provides a better overview of which extras have been added to each product. Images are added on the product level, not per extra, so if you have different equipment available, you only need to update your images in the gallery for the product. We hope this helps to clarify! - Bokun Support
Replied April 2019
Francisco
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Finally found a Online Booking Hosting that fits all my needs
Online Booking was basically my main reason why I joined Bokun. I create my own webpages and I had used other online Booking Hostings in the past but none gave me so much as Bokun has done for me. I can connect/linked my products from Expedia, Viator, tripadvisor to Bokun a worryless of keeping track of my allotment since Bokun does it for me. I am 100% satisfied with Bokun.
PROSIt is easy to use if instructions are followed, Support Service is always there to help you or willing to get the work done for you, they are very courteous and attentive. Bokun has so many features to helping optimize Online Booking according to your customization. One gets so much for so low of charge. Helps a lot to interact and create partnerships with other users and companies from all over the world. Definitely 100% satisfied with Bokun.
CONSI cannot think about anything that I like the least, perhaps at the start of becoming a new user I might had found it a little too much of information to learn, especially because it was also a new software and lots improvements were done to make it functional, but now it works flawless for me.
Reason for choosing Bókun
There was no alternative products.
Reasons for switching to Bókun
I wanted more online features and found out Bokun had much more to offer and very functional when it comes to administrating my online products.
Vendor Response
Thank you for your kind words, Francisco. We appreciate the feedback, especially about the process of learning the Bokun software. We are continuing to work on improving our education and onboarding experience since we know it is a lot to learn, especially at first. Please do not hesitate to reach out to support@bokun.io if you have any additional questions or comments. Best, Bokun Support
Replied November 2019
Cristina
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Amazing digital platform to offer tours & activities
It's a perfect tool to focus all your experiences of the different suppliers and sellers in one system. At least with all sellers listed in the platform. Everyday we are having more sellers that were already selling our products in Bókun, so we have changed our agreements and made new ones through Bókun. It's easier for us. And above all, the possibility to contact new sellers registered in the platform.
PROSThe opportunity to get in touch with so many suppliers around the world. The function of the system to connect seller and supplier.
CONSWhen the system forwards the booking confirmation to the supplier, the supplier doesn't receive the contact details of the customer.
Reason for choosing Bókun
We saw this platform 2 years ago as a potencial one. We receive clients from all over the world and were looking for such tool to reach customers from all continents. Now this year with Tripadvisor, the platform has become even more famous and a lot of suppliers/sellers are getting into this tool.
Vendor Response
Hi Cristina, We're so happy to hear that you've had such success with the Bokun B2B marketplace! Thank you for your feedback about the booking confirmation details. Each reseller can choose when to share customer information with the supplier. We recommend you speak to the reseller(s) you are working with and ask if they can adjust when they share the customer contact details. If you need more information about how the reseller can make this change within their account, please email us at support@bokun.io. Best, Bokun Support
Replied November 2019
Boris
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Great service that constantly improves
Using Bókun, either through the API or through their own booking channels is easy and straightforward. The pricing is in range of other booking systems out there. We used Bókun for a few of our clients and for a few websites we made ourselves, and it is always very easy to deploy. If I had to give one reason for you to use Bókun it would be because they have a solid customer support for an already easy to use system. If you need a booking system, Bókun should be the one.
PROSThe redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.
CONSI used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.
Ryan
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Starting a subscription fee at the start of winter in a pandemic?!?
We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.
PROSEasy to use, used to be great for small businesses.
CONSWe had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.
Vendor Response
Hi Ryan, thank you for taking the time to leave us a review. I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis. We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings. If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io.
Replied October 2020
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Super asset to TOs and TAs
Great Market place and smooth connectivty to partners
PROSCustomer service Pricing Constant development
CONSJust need to add separate entry process for different segments
Reason for choosing Bókun
Raw and fresh versus big market player
Vendor Response
Thank you for your review and for your feedback. We are happy to hear that you have had success using the Bokun B2B Marketplace and connections to additional distribution channels. Please do not hesitate to reach out if you have any additional questions for suggestions. Best, Bokun Support
Replied July 2019
Ahmet
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great software for any size of company
Great reservation and booking system for Tours&Activities agents, suppliers... Since around 6 months I am using Bokun actively. Thanks to the colleagues of Bokun who have contacted me and offered a half hour training 6 months ago. Since that time I have increased the number of my products to more than 100 and I have also now 6 active contracts with resellers and OTAs, which were listed in the Bokun Marketplace. I always get quick answers to my requests from their support team. The pricing conditions of Bokun is incomparable. %2.9!!! And recently the experiences widget HTML codes for our website and any other place(Share link via Facebook, Instagram and Whatsapp etc) is really great!! Great Thanks to all the colleagues at Bokun in Iceland and Boston who have contacted me and also to other team members... Ahmet V. Holiday Experiences Marmaris - Turkey
CONSThe system and the features are easy to use, but you need some time till you get used to them. There are really endless details in the system, which can be used according to different needs of the users. Some minor changes could be done so that it becomes more user friendly.
Adalsteinn Svan
Maritime, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Backbone of our business!
Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.
CONSI would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.
Reasons for switching to Bókun
Ease of use, better service.
Vendor Response
Hi Adalsteinn Svan, Thank you for your review and for sharing your dashboard reporting suggestions. Please do not hesitate to reach out to us at support@bokun.io if you have any other product enhancement suggestions. Best, Bokun Support
Replied July 2019
Frank
Verified reviewer
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
It works great for me
I'm generally happy. I was assisted with my site and setting it up. I have been able to reach out to other resellers and operators in the marketplace and have working contracts with them. Everything has been easy for the most part. The only time I had an issue was when I would make a change that would affect the other OTA's and throw it out of synchronization, but Bokun was always quick to help me.
PROSI am a sole proprietor operating food tour experiences. When I purchased Bokun they assigned a person to help me set up my site. That person would check back with me and any questions I had I would reach out to them. This allowed me to get up and going super quickly.
CONSI still needed some help in getting it all set up so it's still a little bit more difficult than it should be. The only problems I had were when I would make changes that would throw the synchronization between the different OTA's out of whack and it wasn't immediately evident what it was that I did at the time. However, those are operator errors (my errors). Each time it happened, Bokun would help me out by letting me know exactly where those errors were made.
Océane
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Very good and user friendly
Good experience but we use this platform mainly because it's a tripadvisor property.
PROSVery good customer service. The live chat is efficient.
CONSThe availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.
Reason for choosing Bókun
Connection with Viator and Tripadvisor.
Tim
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Used daily for online bookings and its perfect
Excellent. A very good move for me
PROSThe interface is clean and responsive - simple to view and use
CONSMore 3rd party payment portals would help.
Reasons for switching to Bókun
Better features, cleaner interface
Vendor Response
Hi Tim, Thank you for your review and your feedback! Thank you for your suggestion on adding more 3rd party payment portals. We are continually adding more partners as well as overall feature updates to Bokun, and we will keep you posted with all of our updates. Best, Bokun Support
Replied April 2020
Edda
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2020
User friendly booking widgets and marketplace
New functions are doing a good job. Some development choices didn't take into account the products that matter a lot to my organization but we are using the new Experience setup and functions that are working great. Much more understandable than before and user friendly interface.
PROSIt is mostly user friendly. One can set up multiple types of tours with the new setup very easily and post on one's own website either a booking page or a widget. Also the marketplace. Very accessible to sell and buy products from all that use bókun. We were really happy when the cost model changed into pay per sold item instead of fixed cost. That makes it easier for new buyers to join bókun and shop online.
CONSThat transportation products were left out of the development
Stepan
Leisure, Travel & Tourism, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Amazing booking solution affordably
Bokun provides the only booking solution my business will ever need (I am hoping so:). Moreover, having the majority of OTAs and resellers synced with one booking engine makes it flawless to manage calendar and reservations.
PROSAt first, the structure and functionality of this software overwhelm but in no time the user will gradually start appreciating every little detail which makes it so easy to manage all aspects of a prospering tourism company. Bokun provides solutions for tons of different products and services. It also feels that they are always around to give you an extra tip to improve your business or use a new tool they just released.
CONSIt takes time to learn how to operate this software, but this applies to everything serious and well made.
Vendor Response
Hi Stepan, Thank you for your kind words and for sticking with the training as you got ramped up on Bokun. As you said, it takes time to learn the entire system, but we are so happy that you have gotten so much value out of the Bokun system and are using it to connect with distribution partners, sell on your website, and manage your calendars and reservations. Best, Bokun Support
Replied December 2019
Bruce
Leisure, Travel & Tourism, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2020
12 months of floods, bushfires and COVID and now charging for what was free
It was supposed to be a reservation system for us to use.
PROSIt was free and only charged per transaction. Initially that charge was supposed to be 1%. However, it took quite some time to iron out the bugs and get it working so we have never managed to get a single booking through it.
CONSAfter 12 months of floods, bushfires and COVID, Bokun decided that everyone wanted to pay them $49 per month ($588 per year) even when there were no revenue streams to be had due to Australian borders being closed. We have spent the last 12 months setting up for new products so that we would be able to book them when borders start to open. However, we are now back to square one.
Vendor Response
Hi Bruce, thank you for your review. We appreciate that you took the time to set up your products and were pleased with our product functionality. Regarding the pricing change, we now provide a paid plan at $49 per month with a reduced service fee from 2.9% to 1.5% only for bookings that come through the booking engine and/or booking website. There is no additional charge for OTA, offline and marketplace bookings. That said, we understand that the paid option may not be suitable for everyone at the moment. So we continue to give our customers the option to go for the free plan and still have the flexibility to move to the paid plan anytime, and vice versa. For the month of October, you can still test out all the paid features before deciding on the price plan, as we waive the relevant charges. If you need help with your pricing plan, please do not hesitate to contact us at support@bokun.io. We'll be happy to assist.
Replied October 2020
Cassio
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Choice
Everything! Especially the controls over our experience's availability, the opportunities to partner up with names in the marketplace, the great, great (can´t repeat enough) help from the support team (especially for someone like me, a one-man band!). Oh, the widgets! Almost forgot! You can create the most amazing widgets to share with your partners, etc.
CONSSometimes, understanding the funcionalities of Bokun and reading thru the help texts could be a challenge for those who speak English as a second language like me. But the support them will fully compensate the difficulties.