About WebReserv

WebReserv is a cloud-based tour operator solution that helps rental companies, lodging merchants and travel agents streamline reservation processes and create business listings. The centralized platform comes with a customizable booking calendar, which lets users embed it into business websites as widgets and manually add or block property availabilities.

WebReserv enables tour operators to process electronic payments and automatically notify customers via email confirmation. It allows users to manage customer data by eliminating duplicate information and merging correct records into one list. Additionally, it generates printable and exportable reservation/sales reports, improving workflow management.

WebReserv facilitates integrations ...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of WebReserv

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(8)

8

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

November 2018

RuthAnne from North Beach Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2018

WebReserv works great for a beach cottage resort

WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.

Pros

Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

Cons

It doesn't interface with the other potential booking systems we could use (like Trip Advisor) It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc. It doesn't have a wait list function for our nightly rentals. It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

June 2016

Peter from ANPE Travel S.L.U.

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Professional booking-solution and perfect customer service at an unbeatable rate

Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays... I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.

Pros

- flexible booking system - not commission based - very helpful and friendly customer support - report system - multi-user-option

Response from WebReserv

Replied June 2016

Dear Peter, Thanks for that great review. We are happy to have you as part of our clients. Sincerely, The WebReserv Team

January 2020

Patrick from Lakefront Cabins

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

Good Software for Rentals

Pros

Very easy to make changes and update your rentals. Support is very responsive if you have anything you need.

Cons

Did not offer direct integration with other online booking sites.

December 2019

Stephanie from Stout Tent

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2019

AMAZING Customer Service!

Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.

Pros

The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.

Cons

The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.

Reasons for Choosing WebReserv

For these particular properties and rentals we didn't need to use OTAs and Webreserv had a much easier implementation process and better customer service.

Response from WebReserv

Replied December 2019

Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)

March 2017

Melody from Creative Cottage

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

March 2017

Just hope you don't have a problem that needs fixing!!!

We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team". We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!

Cons

When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.