About WebReserv

WebReserv is a cloud-based tour operator solution that helps rental companies, lodging merchants and travel agents streamline reservation processes and create business listings. The centralized platform comes with a customizable booking calendar, which lets users embed it into business websites as widgets and manually add or block property availabilities. WebReserv enables tour operators to process electronic payments and automatically notify customers via email confirmation. It allows users to manage customer data by eliminating duplicate information and merging correct records into one list. Additionally, it generates printable and exportable reservation/sales reports, improving workflow management. WebReserv facilitates integrations with several merchant pr...

WebReserv Pricing

Basic: $19/month for 5 users and 250 bookings/year Silver: $39/month for 5 users and 500 bookings/year Gold: $59/month for 10 users and 1,500 bookings/year Enterprise: from $99/month for 20+ users and 3,000+ bookings/year. Contact WebReserv for more information.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

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WebReserv Reviews

Overall Rating

4.45

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 22 reviews

User Profile

RuthAnne

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2018

WebReserv works great for a beach cottage resort

WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.

Pros

Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

Cons

It doesn't interface with the other potential booking systems we could use (like Trip Advisor) It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc. It doesn't have a wait list function for our nightly rentals. It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

Pelin

Company size: 10,000+ employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2020

Real-time reservation platform that helps avoid commisions

WebReserv is pretty fine for creating and managing your own sales channel however it lacks multiple channel manager which would be great if was present.

Pros

WebReserv is great for creating our own sales channel for your property by providing the infrastructure for accepting online reservations and accepting payments directly from you own website. This helped us to avoid booking commissions and create our own loyal customer base that directly books our hotel without need to pay for any third party commissions.

Cons

Although WebReserv is a great platform for creating your own booking channel however in order to be present in other online booking platforms you need to use other channel managements systems which would be great if there were a stand alone multiple booking channel management module where we could manage all channels at one place.

Reasons for choosing WebReserv

User interface was better.

Reasons for switching to WebReserv

Webrezerv was better in terms of the user experience it provides.

Greg

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

You can use it for many years.

Pros

I'm using the WebReserv reservation system to manage my hotel reservations. I'm pretty happy with the software. I can set it up to use a variety of hotel booking software I use, such as the Hotel industry standard Amadeus, and it connects them all together. My favorite feature is that it is web based, so I can manage my reservations from anywhere. Overall, I love the software. The interface is clear, and the user-friendliness is excellent.

Cons

I did not experience any negativity and I was satisfied, even though I have been working for many years, it did not crash or freeze.

Melody

Time used: Free Trial

Review Source: Capterra

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

March 2017

Just hope you don't have a problem that needs fixing!!!

We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team". We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!

Cons

When a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.

Stephanie

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2019

AMAZING Customer Service!

Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.

Pros

The customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.

Cons

The customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.

Reasons for choosing WebReserv

For these particular properties and rentals we didn't need to use OTAs and Webreserv had a much easier implementation process and better customer service.

Reasons for switching to WebReserv

We noticed that sales were way down and wondered if the added fees were a deterrent to our customers. We are a camping company who hosts multiple types of events and it made more sense for us to pay a simple monthly fee so we could offer streamlined, flat rate pricing for our customers.

Response from WebReserv

Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)

Replied December 2019

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