All WebReserv Reviews
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RuthAnne
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
WebReserv works great for a beach cottage resort
WebReserv has been great for our business, making it easy for guests to access our availability accurately and book immediately.
PROSIts easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.
CONSIt doesn't interface with the other potential booking systems we could use (like Trip Advisor) It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc. It doesn't have a wait list function for our nightly rentals. It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.
Pelin
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Real-time reservation platform that helps avoid commisions
WebReserv is pretty fine for creating and managing your own sales channel however it lacks multiple channel manager which would be great if was present.
PROSWebReserv is great for creating our own sales channel for your property by providing the infrastructure for accepting online reservations and accepting payments directly from you own website. This helped us to avoid booking commissions and create our own loyal customer base that directly books our hotel without need to pay for any third party commissions.
CONSAlthough WebReserv is a great platform for creating your own booking channel however in order to be present in other online booking platforms you need to use other channel managements systems which would be great if there were a stand alone multiple booking channel management module where we could manage all channels at one place.
Reason for choosing WebReserv
User interface was better.
Reasons for switching to WebReserv
Webrezerv was better in terms of the user experience it provides.
Melody
Used free trial
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2017
Just hope you don't have a problem that needs fixing!!!
We have been using Webreserv for a few years now and it was time consuming to set up. The tech support person is great IF you can get a hold of her AND you don't have any problems on the weekend. It can take up to 3 or 4 days to return a call and we have had significant issues with our customers being able to pay for their reservation without having to call us (defeats the purpose of online payment). I have had a change request for 3 years in being able to better customize the end of month reports for finances and have yet to have a response from their "Engineering Team". We are currently shopping a new reservation software company because of all the problems we are having with Webreserv!!!
CONSWhen a problem occurs, it can take a very long time resolve and business on the internet moves too quickly for Webreserv.
Stephanie
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
AMAZING Customer Service!
Simple and easy from start to finish. I love that they offer a service to set up your property for you. We first contacted them during a very busy season and it was so nice to have their expert team set it up perfectly for us. It was done within 48 hours and we set up a training call. We really love that it's a simple monthly fee for us and they're not charging our customers a tax on top of the rental fee.
PROSThe customer service is phenomenal! From the very first time I called and every interaction after that it was easy to get ahold of our account rep and they explained the system in a process in a way that was easy to understand.
CONSThe customer interface is not as pretty as some of the other reservation sites out there, but the functionality is reliable and easy to understand by both the customer and our team.
Reason for choosing WebReserv
For these particular properties and rentals we didn't need to use OTAs and Webreserv had a much easier implementation process and better customer service.
Reasons for switching to WebReserv
We noticed that sales were way down and wondered if the added fees were a deterrent to our customers. We are a camping company who hosts multiple types of events and it made more sense for us to pay a simple monthly fee so we could offer streamlined, flat rate pricing for our customers.
Vendor Response
Thank you, Stephanie, for the kind words! It was a pleasure working with you, and we are thrilled to have you on board with WebReserv. :)
Replied December 2019
Peter
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Professional booking-solution and perfect customer service at an unbeatable rate
Switching from sluggish excel-sheet-based booking-organisation to the neat webreserv-booking-solution was one of the best business-moves so far. Easy and self-explanatory interfaces, the well arranged booking-calender, a useful report-system and the multi-user-option make it easy as pie to administrate our surf-schools in Spain and Morocco. And the best thing is: if there is something you don't know how to do, if there are any questions - you will never have to wait for a perfect and prompt response from the customer support - including weekends and holidays... I did a lot of research on different booking-solutions and webreserv is definitely the most flexible one with the most appealing pricing-scheme.
PROS- flexible booking system - not commission based - very helpful and friendly customer support - report system - multi-user-option
Vendor Response
Dear Peter, Thanks for that great review. We are happy to have you as part of our clients. Sincerely, The WebReserv Team
Replied June 2016
Catherine
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2016
Absolutely Superb and Service Outstanding.
I have had the WebReserv installed for a number of years now and cannot recommend it highly enough.It is the best booking system ever.So easy to manage and so clear with bookings.
PROSBaptiste !!! He is wonderful - at the early stages every email I sent him with queries he reverted to me within minutes ! Top class service for a top class product.Keep up the good work Baptiste and I look forward to working with you for many years.Thank you for your patience!
CONSNothing.
Vendor Response
Dear Catherine, Thank you very much for the kind review. We will keep doing our best to answer your booking needs. Sincerely, The WebReserv Team
Replied June 2016
ABE
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Superb customer support and very user-friendly program
Organizing upcoming housekeeping schedules and customer contact well in advance with ease as a result of the friendly format of the reservations calendar.
PROSEase of use and functionality. The ability to add multiple products in virtually any description format is very accommodating.
CONSCalendars don't synch up after you select the first month to make a reservation (check in date), which may be a year or more down the road. One has to click through all the months a 2nd time to get back to the check in month to then add the check out date.
Donna
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
On Line Reservation System
Almost all of our business' reservations are made by our customers on their own through our website. This frees us up in the office. Great time saver as well as the ability to book reservations 24 hrs/day - 7 days/week.
PROSPricing, functionality, flexibility, options, customer service
CONS1. Inability to link to my Square credit card system 2. The system shows the customer's copy of the confirmation as "Paid in Full" with no balance due...this causes a little bit of a "hiccup" when they are checking in and we want to run their Credit card
Janneke
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Simple yet effective
We've used it for 7 years with very little problems.
PROSIt's simple, easy to set up. And you're able to change almost all details.
CONSI'd like it to have some API links and shared resource options. For example, we use the same boats as group tours and for private tours. Currently we need to manually keep track of the availability calendars so we don't get over booked. Also, if there could be a payment gateway option for Mexico, other than PayPal, that would be great!
Bren
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
WebReserv is Economical, Easy to Use with Good Support
WebReserv allows me to have automated booking and bank processing at a decent price directly from my website at a low monthly rate, and also allows for manual input when necessary.
PROSIts Versatility - WebReserv is Economical, Easy to Use with Good Support
CONSThere is nothing that I do not like about Webreserv in an industry where everyone is a pimp it is refreshing to get quality for your money and not feel robbed at every turn as with OTAs who are destroying the hotel industry.
Greg
Hospitality, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
You can use it for many years.
I'm using the WebReserv reservation system to manage my hotel reservations. I'm pretty happy with the software. I can set it up to use a variety of hotel booking software I use, such as the Hotel industry standard Amadeus, and it connects them all together. My favorite feature is that it is web based, so I can manage my reservations from anywhere. Overall, I love the software. The interface is clear, and the user-friendliness is excellent.
CONSI did not experience any negativity and I was satisfied, even though I have been working for many years, it did not crash or freeze.
Jim
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
Webreserv
Prior to Webreserv we were taking reservations by phone and writing them on a calendar. We did approximately 500 reservations per year. Webreserv has allowed us to grow that business to over 1,800 reservations per year
PROSThe up-time is tremendous. The system is very reliable.
CONSWhile the system provides the ability to charge a different rate based on season, it does not give ability to have different rental hours based on season.
Bill
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Newton Hall
I have been using this software for about five years now and I have been very happy with the performance to date. The software requires very little manual intervention and allows us to accept bookings 24/7 - which is exactly what we were looking for.
PROSEase of use. The support from Baptiste has been phenomenal and I would not be surprised if he sleeps in the office. Very professional and keeps you updated with everything.
CONSNo Cons
john
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2016
Great, once you've taught yourself how to use it.
It's not the most intuitive software to use, only through lots of trials and errors did the system start working for me, and this was quite time consuming.
PROSworks well once you've figured out how to use the functionality
CONStakes time to find how to use it to its best ability , It's not the most intuitive software to use. lots of trial and error.
Jessi
Recreational Facilities and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Gateway RV Park WebReserv Review
Overall, it has been a really good fit for us. From an administrative perspective, I have nothing to compare it to as it's the only reservation software I've used professionally. But from a customer perspective, I think it is very good.
PROSOverall, WebReserv is pretty user-friendly for both the administration and the customer. I like that it is simple and straight-forward and it linked easily with our existing website platform.
CONSSome things are challenging--making changes to established limits proves difficult (i.e. we automatically charge a $10 cancellation fee but sometimes I want to remove it and can't), and I struggle with the photos for some reason.
Mary
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
WebReserv...Keeping us on Track
WebReserve allows us to keep track of all of our customers, past, present and future. we have eliminated missed reservations and duplication with this system.
PROSWebReserv is accessible from any online device. This makes keeping up with business easy no matter where I am at.
CONSThe entry field takes up more than a screen page so you are constantly having to scroll up and down and the scroll bar is not that responsive.
Thomas
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Great software for booking off all activities++
It is a very flexible and easy to use booking software! We are using it for various outdoor activities such as: kayaking, guided trips, boat hire and fishing trips. We would absolutely like to reccomend it!
Vendor Response
Hi Thomas, Thanks for the great review. I hope you keep using WebReserv for many years. Sincerely, The WebReserv Team
Replied June 2016
Kristi
Used more than 2 years
OVERALL RATING:
5
EASE OF USE