--- title: "Otter.ai Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Otter.ai. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Otter.ai is a good fit for you!" source_url: "https://www.softwareadvice.com/transcription/otter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Meeting Assistants Software](https://www.softwareadvice.com/category/5471-ai-meeting-assistants/) / [Otter.ai](https://www.softwareadvice.com/transcription/otter-profile/) / Otter.ai Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/transcription/otter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/transcription/otter-profile/alternatives/) # Otter.ai User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 103 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.0/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 66 reviews (64%) - 4 stars: 23 reviews (22%) - 3 stars: 7 reviews (7%) - 2 stars: 5 reviews (5%) - 1 star: 2 reviews (2%) ### Most mentioned pros - We recently switched to Fathom, and the difference was immediate—full video recording on Google Meet, smarter summaries, and better action item tracking really leveled up our post-meeting process. - It served us well for basic meeting capture, and we liked the ability to upload audio and use the mobile app for in-person recordings. - Overall the experiences a great experience, I find that the software does what it has to do, which is transcribe the meetings know who is talking give summaries of the meetings in my opinion is the best feature I find that the free version which gives you about eight meetings month is low enough so that if you needed more you buy the plan. ### Most mentioned cons - In meetings with layered topics or fast-paced discussion, Otter often lost the thread and produced generic summaries. - The editing tools are super basic, so fixing things is a pain. - The transcriptions that were given were often cut off and incorrect, so having to go over them again, including the summary made using Otter void. ## Otter.ai customer reviews Showing reviews 1-25 of 103 (page 1). ### great tool for journalists - Overall rating: 5/5 - Reviewer: elaine w. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. after 4 years I still love Otter for the ease of connecting to Zoom calls, good accuracy, and real-time transcription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros i am enjoying exploring the AI assistant to quickly find quotes and synthesize material into usable text. #### Cons would like an easier way to correct transcripts. maybe the AI component can do this, but I haven't tried it yet. --- ### Otter is awesome - Overall rating: 5/5 - Reviewer: Steven K. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my experience hinges more on the partners reactions and they were great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the overview I received after the calls were done and the automated mail system. #### Cons I think the breakdown could have been more detailed #### Reasons for switching to Otter.ai Referal from a friend who was using it in a call. --- ### Good for concurrent meetings and transcription - Overall rating: 2/5 - Reviewer: Zeynep E. - Verified reviewer: Yes - Industry: Higher Education - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros While having an interview, it is good to record and transcribe the meeting concurrently. #### Cons I liked the Otter ai and tried to subscribe it but it was too expensive. --- ### Otter: Easy to Use Middlemarket English Transcription - Overall rating: 4/5 - Reviewer: Luis O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Otter is easy to use and would make a great edition to your corporate toolbelt. However, it's per user price and issues with certain speakers, mean that this might be your backup choice insofar as transcription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Otter is easy to use and can even record directly from your microphone (thus getting around the rigamarole of inviting the AI assistant into specific meetings/dealing with outages. #### Cons Otter can only really transcribe English, and even then fast speakers, individuals with heavy accents, or irregular speech patterns (repeated use of 'uh' , 'ah' and other fillers, raising and lowering one's voice multiple times in a sentence, etc) seems to baffle it. #### Reasons for choosing Otter.ai We started by using Otter and Fireflies, but many of my teammates have since used Fathom and Airgram as their primary, relegating Otter to benchwarmer status. --- ### One of the Best Transcription Softwares - Overall rating: 5/5 - Reviewer: Zaiba S. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings. #### Cons 1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one. --- ### Just An Otter Speech-to-Text Tool - Overall rating: 3/5 - Reviewer: Brian E. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It was easy enough to operate and accurate enough for your work to flow fairly smoothly. And it never needed a readjustment once your voice levels were set. Altogether a serviceable tool. #### Cons For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page. #### Reasons for choosing Otter.ai The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech. #### Reasons for switching to Otter.ai The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech. --- ### It's good... - Overall rating: 4/5 - Reviewer: Alexander H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It connects with your calendar (but only one) so you can just click your meeting and hit record. That's fantastic. It keeps all metadata present (who, what) so you can come back to it. #### Cons The bot kept joining meetings without me and it wasn't obvious how to stop this. Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call. Then sends aggy emails about how nobody was in the meeting. Somewhat amusing, sometimes embarrassing when on client. --- ### Accurate Transcription of Selected Calls of 60+ Minutes - Overall rating: 5/5 - Reviewer: Henning S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Accurate transcriptions are key for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The transcript is very accurate, rarely any need for a manual correction. #### Cons Offers way more features than we actually need and use. --- ### Awesome Transcription Tool - Overall rating: 4/5 - Reviewer: Danielle N. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do. #### Cons One feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself. --- ### Great note taking. - Overall rating: 5/5 - Reviewer: Christopher T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The product is great, it takes notes whether I am on the call or not and summarizes them by topic. I often use the transcriptions to reference notes from a meeting or those that I missed. #### Cons Limited time recording - I believe only 30-45 minutes. Maybe since we're on the trial version. --- ### Your transcription assistant is here to help - Overall rating: 5/5 - Reviewer: Johnny P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Great experience overall. My experience is a no-frills AI and transcription tool that does what it says on the box. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Simple and easy transcription service. Easy to search through past interviews and notes with AI. #### Cons It is a pretty solid app, no complaints. It didn't have a wide range of functionality. --- ### Integrates well - Overall rating: 5/5 - Reviewer: Ben R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Integrates well with MS products. Provides great summary reports. #### Cons Need to manually select which meetings to attend. --- ### A great companion for journalists - Overall rating: 5/5 - Reviewer: Liora E. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Otter is an amazing tool for journalists on a deadline. It allows you to navigate through a transcript relatively easily, play back excerpts, and make corrections to the transcript inside the interface. It’s not easy to organize conversations, however, and that’s a downside. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Otter cuts down the time it takes to navigate through interviews. It lets you record and transcribe conversations in real time and you can highlight phrases or sentences during the recording. That’s a fantastic feature for identifying phrases and quotes you may need later. The keyword search is also really helpful and you can pause the recording at any time and restart it. It’s a lifesaver for long, complicated meetings. #### Cons It’s not perfect. Otter has a hard time with accents and fragmented speech. You still have to review the excerpts you plan to use, because Otter routinely drops words or misunderstands technical phrases. --- ### Help for Video Calls without taking notes - Overall rating: 4/5 - Reviewer: Julio D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the experiences a great experience, I find that the software does what it has to do, which is transcribe the meetings know who is talking give summaries of the meetings in my opinion is the best feature I find that the free version which gives you about eight meetings month is low enough so that if you needed more you buy the plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros I normally have about 10 to 15 meetings a week and before using order I actually had a notebook for each call, forgot most of the data that I had to write within the meeting but at the end I used Otter, and completely relied on the transcription software #### Cons I find that sometimes it does not transcribe words perfectly well, and when you go back, it's hard to actually know what the person was talking about. It has improved, though. --- ### Best Software for Transcription and Note Taking - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software has a good user interface for both computer and mobile devices. Its playback option is a unique feature along with its capability of transcribing in real time. #### Cons It is a good software given the task it accomplishes yet some features like the upload time of video files could be upgraded at a more convenient position. --- ### Great for the Classroom - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I am a second career student and can't remember things as well as I used to. I user Otter to record my classes and then listen to the parts I struggled to remember. It works out great, even if I am not sitting in the front row. Even when the transcription isn't before because of uncommon words, the audio is strong enough to allow me to override the text. #### Cons Sometimes it seems like the transcription can take a while. I synced my calendar, but it started picking up things I didn't want to record and became annoying, so I disconnected it. --- ### Amazing AI tool for meetings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using Otter in zoom calls is great, its like being there but actually not. You can then with AI filter the transcription with is accurate. It provides a summary with screenshots and participants #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Accurate transcription in real time, integrates with zoom- Super easy to use- Variety of features, including speaker identification, smart notes, and search and share- Affordable pricing plans #### Cons Accuracy can decrease for noisy recordings or for recordings with accents. Also limited language support. Otter currently only supports transcription for English, Spanish, French, German, and Japanese. --- ### If you work for a remotely connected company, this is essential - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered This app is helpful in picking up keywords and finding the location in the zoom call where that keyword was discussed. But i think without the zoom recording alongside the transcripts, they are not much help for our needs. It would be interesting to see how this app's transcriptions compare with competitors like Fathom. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros With so many zoom meetings, it's really helpful to be able to search transcripts to see who said what, or what the final word was on a discussion. #### Cons The AI transcription could be a lot better. The punctuation is off and maybe people talk too fast but it's rarely accurate. You have to do a lot of deciphering to determine what people we really saying, or listen along with the zoom recording. I don't know if all ai note taking apps are like this though. I also wish that it would capture everyone's name from the zoom meetings, for some reason only some names are captured and others are just listed as "Speaker 1" or "Speaker 2",etc. --- ### Otter is amazing - Overall rating: 5/5 - Reviewer: andrew s. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Tremendous. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything it is so good I can ramble on about it forever #### Cons Genuinely, I have 0 complaints. Everything about this software is amazing, it even links to my calendar and pre-names my interviews --- ### I never miss documenting an idea - Overall rating: 5/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered It's been amazing from the first time I used the app to capture a business conversation and it began transcribing in real time right on my phone home screen #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Audio recording while ideating outloud and now connected to my zoom account which auto transcribes meetings #### Cons support is slow to respond to tickets with questions #### Reasons for choosing Otter.ai better features #### Reasons for switching to Otter.ai expanded functionality and real time transcription --- ### Accurate and Effienct tool for Transcriptions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The software is reasonably priced and does quite a decent job of trascriptions. Its quick and reasonably accurate for a first draft. #### Cons Nothing to not like about it. the transcriptions are not 100%, but thats fine. Sure beats other tools out there at the same price range. --- ### Otter Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You don't have to worry about taking notes during meetings. #### Cons The free subscription is very limited if you attend meetings regularly which is capped at 300 monthly transcription minutes; 30 minutes per conversation. --- ### Poor install - Overall rating: 2/5 - Reviewer: Charles E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Not great the set up from the provider and the third-party provider Epos now was really exhausting and we currently are still off-line because we cannot differentiate between breakfast and lunch cut off period #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Not much really, while The back of house looks easy to use, I found it in reality not #### Cons The install and set up where you only get an allocated half an hour from an advisor was no good --- ### Easiest to use, has all the features I want - Overall rating: 5/5 - Reviewer: Bonnie M. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Otter to make transcripts for my podcast--and to allow me to quickly review the content of an episode without re-listening to it. It's easy to use and not too expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Otter makes uploading and transcribing easy. I tried free trials on a couple of other transcription sites, and none of them were as intuitive or clean interface-wise as Otter. The speech recognition is pretty good, and it's very easy to edit when needed. #### Cons I would rather be able to pay a per-hour cost than a subscription, but that's not a big deal. With the annual subscription, the price is manageable. #### Reasons for choosing Otter.ai Otter had the best free trial, and the trial was enough to convert me. When my trial was up, I tried a couple of other options, but none of them were as good, so I went back to Otter and bought the pro plan --- ### Great for transcribing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I stumbled upon this while looking for a software to transcribe an audio. It does the job wonderfully. I also noticed that you can connect different apps like google calendar and zoom and set reminders to record meetings which I love. It's also user friendly. #### Cons Not enough minutes for the Basic(Free) account. ## More reviews [Next reviews](https://www.softwareadvice.com/transcription/otter-profile/reviews/?page=2) --- Otter.ai Reviews, Pros and Cons - 2026 Software Advice