--- title: "Otter.ai Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Otter.ai. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Otter.ai is a good fit for you!" source_url: "https://www.softwareadvice.com/transcription/otter-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Meeting Assistants Software](https://www.softwareadvice.com/category/5471-ai-meeting-assistants/) / [Otter.ai](https://www.softwareadvice.com/transcription/otter-profile/) / Otter.ai Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/transcription/otter-profile/) Reviews [Alternatives](https://www.softwareadvice.com/transcription/otter-profile/alternatives/) # Otter.ai User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 103 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.0/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 66 reviews (64%) - 4 stars: 23 reviews (22%) - 3 stars: 7 reviews (7%) - 2 stars: 5 reviews (5%) - 1 star: 2 reviews (2%) ### Most mentioned pros - We recently switched to Fathom, and the difference was immediate—full video recording on Google Meet, smarter summaries, and better action item tracking really leveled up our post-meeting process. - It served us well for basic meeting capture, and we liked the ability to upload audio and use the mobile app for in-person recordings. - Overall the experiences a great experience, I find that the software does what it has to do, which is transcribe the meetings know who is talking give summaries of the meetings in my opinion is the best feature I find that the free version which gives you about eight meetings month is low enough so that if you needed more you buy the plan. ### Most mentioned cons - In meetings with layered topics or fast-paced discussion, Otter often lost the thread and produced generic summaries. - The editing tools are super basic, so fixing things is a pain. - The transcriptions that were given were often cut off and incorrect, so having to go over them again, including the summary made using Otter void. ## Otter.ai customer reviews Showing reviews 1-25 of 103 (page 1). ### great tool for journalists - Overall rating: 5/5 - Reviewer: elaine w. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. after 4 years I still love Otter for the ease of connecting to Zoom calls, good accuracy, and real-time transcription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros i am enjoying exploring the AI assistant to quickly find quotes and synthesize material into usable text. #### Cons would like an easier way to correct transcripts. maybe the AI component can do this, but I haven't tried it yet. --- ### Easy transcription and recording - Overall rating: 5/5 - Reviewer: Kaitlin M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I can login to my Otter dashboard and see at a glance which calls are upcoming, past recordings and transcriptions, and available features. It's fairly user-friendly. Otter is now my go-to for recording and transcribing calls. Otter timestamps, generates notes, and identifies action items and highlights from my meetings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love the instant transcription feature and the fact that you can 'set and forget' Otter with your meetings -- the app will ask to join your calls and take notes, summarize your conversations, and can even take screenshots so you don't forget details. #### Cons I can't figure out how to uninvite Otter to some of my events that are offline and don't have a conference call, even if I toggle the app off in specific events in the dashboard. Otter still tries to attend the event in my calendar reminding me when my kid's kindergarten starts and stops. :) I've toggled it 'off' for this event in the dashboard, but that hasn't resolved the issue. I consider this to be a minor problem given how powerful the app is for my workflow. By the way, I haven't had an issue removing or uninviting Otter from a video conference call, JUST in-person events, which Otter can't 'attend' anyway! LOL. #### Reasons for choosing Otter.ai I considered a few transcription apps and services, and Otter is the most intuitive to me and runs with very little input and control. Otter also has a great free tier. #### Reasons for switching to Otter.ai Rev charges per minute even for occasional transcription, whether human or AI generated. Descript had paid plans, also. Otter has a robust free tier and that covers most of my needs. When I need more, I'll upgrade to a paid plan. --- ### Good for concurrent meetings and transcription - Overall rating: 2/5 - Reviewer: Zeynep E. - Verified reviewer: Yes - Industry: Higher Education - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros While having an interview, it is good to record and transcribe the meeting concurrently. #### Cons I liked the Otter ai and tried to subscribe it but it was too expensive. --- ### Otter is awesome - Overall rating: 5/5 - Reviewer: Steven K. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my experience hinges more on the partners reactions and they were great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the overview I received after the calls were done and the automated mail system. #### Cons I think the breakdown could have been more detailed #### Reasons for switching to Otter.ai Referal from a friend who was using it in a call. --- ### Otter: Easy to Use Middlemarket English Transcription - Overall rating: 4/5 - Reviewer: Luis O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Otter is easy to use and would make a great edition to your corporate toolbelt. However, it's per user price and issues with certain speakers, mean that this might be your backup choice insofar as transcription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Otter is easy to use and can even record directly from your microphone (thus getting around the rigamarole of inviting the AI assistant into specific meetings/dealing with outages. #### Cons Otter can only really transcribe English, and even then fast speakers, individuals with heavy accents, or irregular speech patterns (repeated use of 'uh' , 'ah' and other fillers, raising and lowering one's voice multiple times in a sentence, etc) seems to baffle it. #### Reasons for choosing Otter.ai We started by using Otter and Fireflies, but many of my teammates have since used Fathom and Airgram as their primary, relegating Otter to benchwarmer status. --- ### Just An Otter Speech-to-Text Tool - Overall rating: 3/5 - Reviewer: Brian E. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It was easy enough to operate and accurate enough for your work to flow fairly smoothly. And it never needed a readjustment once your voice levels were set. Altogether a serviceable tool. #### Cons For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page. #### Reasons for choosing Otter.ai The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech. #### Reasons for switching to Otter.ai The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech. --- ### One of the Best Transcription Softwares - Overall rating: 5/5 - Reviewer: Zaiba S. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered One of the best tools I have used so far. Otter has a restricted range of capabilities, but it excels at what it does. Otter will assist you in many ways and save you time if you're seeking for a simple approach to take notes during a business call or if you're an author wanting to publish a book. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1.When I first used Otter I was amazed by its accuracy and the way it interpreted multiple sounds and speakers. 2. Export options are essential for transforming your podcast, video, or other content into a blog post or recycled content. 3.Price is reasonable, and even the cheapest subscription plan provides a significant amount of transcription time. 4. It takes relatively little time to upload and transcribe recordings. #### Cons 1. Earlier the site would give 600 minutes of free transcription services every month which was helpful for beginners to get started, now that option is reduced to only 3 imports. 2. The main drawback is that while an individual can create a folder under their account, they cannot share it with other members of the group or with extra work email accounts. 3. The editor's quick keys are weird. Frequently, I discovered that a key did two things at once when I only wanted it to do one. --- ### It's good... - Overall rating: 4/5 - Reviewer: Alexander H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It connects with your calendar (but only one) so you can just click your meeting and hit record. That's fantastic. It keeps all metadata present (who, what) so you can come back to it. #### Cons The bot kept joining meetings without me and it wasn't obvious how to stop this. Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call. Then sends aggy emails about how nobody was in the meeting. Somewhat amusing, sometimes embarrassing when on client. --- ### Accurate Transcription of Selected Calls of 60+ Minutes - Overall rating: 5/5 - Reviewer: Henning S. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Accurate transcriptions are key for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The transcript is very accurate, rarely any need for a manual correction. #### Cons Offers way more features than we actually need and use. --- ### Awesome Transcription Tool - Overall rating: 4/5 - Reviewer: Danielle N. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do. #### Cons One feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself. --- ### Powerful AI transcribing platform - Overall rating: 5/5 - Reviewer: Benjamin D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been excellent overall once I figured out all its capabilities, which took some time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros for a relatively low-cost point, it does so much with regards to transcribing calls and online meetings as well as uses AI to generate summaries, and inquiries can be made as well. #### Cons Lack of initial training and onboarding were lacking, which could have been helpful in utilizing the product more fully from the get-go. --- ### A great companion for journalists - Overall rating: 5/5 - Reviewer: Liora E. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Otter is an amazing tool for journalists on a deadline. It allows you to navigate through a transcript relatively easily, play back excerpts, and make corrections to the transcript inside the interface. It’s not easy to organize conversations, however, and that’s a downside. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Otter cuts down the time it takes to navigate through interviews. It lets you record and transcribe conversations in real time and you can highlight phrases or sentences during the recording. That’s a fantastic feature for identifying phrases and quotes you may need later. The keyword search is also really helpful and you can pause the recording at any time and restart it. It’s a lifesaver for long, complicated meetings. #### Cons It’s not perfect. Otter has a hard time with accents and fragmented speech. You still have to review the excerpts you plan to use, because Otter routinely drops words or misunderstands technical phrases. --- ### Integrates well - Overall rating: 5/5 - Reviewer: Ben R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Integrates well with MS products. Provides great summary reports. #### Cons Need to manually select which meetings to attend. --- ### Great option for transcribing and easily keeping track of minutes of meeting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It keeps track of all the minutes of meetings by transcribing them in real-time. One can easily search the word and go to the timestamp of the video rather than watching the whole video to search for something. Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information with the advanced search option. I like that one can directly record an audio for transcription without needing to connect to meeting app. #### Cons In my experience the quality of transcription I get in Otter varies a lot depending on the microphone or headset I am using. For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good quality. The quality of transcription varies especially as different people in meetings can have different speaker volumes and accents. The upload time for pre-recorded zoom videos is too long in my experience, take about an hour for a 1 Gb file. #### Reasons for choosing Otter.ai To transcribe important meetings, referring to and searching particular information discussed within the meeting, to save my time. --- ### Buyer beware - Overall rating: 1/5 - Reviewer: Ricky T. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Poor got my money and don't respond to my customer support requests #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was good until they changed the terms after 2 months of new contract. Then they instituted limits and would not respond to my customer support requests. #### Cons It was good until they changed the terms after 2 months of new contract. Then they instituted limits and would not respond to my customer support requests. --- ### Otter - Overall rating: 5/5 - Reviewer: Kayla H. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Accurate on point note taking so I’m not missing important information during state and supervisory meetings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The feature that I found to be most impactful for this software was the fact that you won’t miss any key points during the meeting. Any important details shared you’ve got. #### Cons I don’t like that it automatically invites itself to all my zoom meetings once its synced to my calendar --- ### Otter.ai – the time saver - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brilliant. The ease of transcribing my voice notes into text is outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros using the mobile app I can transcribe notes on the go. I do this often when I'm on the mountain walking the dogs. :-) #### Cons The transcribed text sometimes gets bunched together. This is by no means a serious issue as it takes little time to reformat the text. --- ### Otter is the best app for people who are bad at taking notes - Overall rating: 4/5 - Reviewer: Kiefer S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Otter whenever I am playtesting my board games. I open the app, set it down, push record, and then I’m able to be involved with the people sitting at the table and give them my full attention. I never have to worry about writing down notes that I don’t understand or can’t read later on because Otter has taken care of it all for me. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Being able to set my phone down and hold a conversation without having to pause and write stuff down. I love being able to replay the recording while reading what Otter typed up and edit it if there were any errors. I also loved how it somehow recognizes who is speaking and assigns colors and separates their dialogue in the transcript automatically. #### Cons Since this is an AI assistant that responds to voice, there are bound to be problems. Otter is not perfect. People with accents and people that sound a lot alike don’t always register right on the transcript. However, it is so simple to edit your transcript afterwards, this issue becomes a non-issue. #### Reasons for switching to Otter.ai When I would set my phone up to record, I would get only the audio. It never really worked well, and I didn’t want to listen to what was essentially a podcast of my latest game testing. Otter allowed me to read the transcript, which I find a lot more preferable. --- ### Support is so lacking it is not worth your time and money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Awful. If they cannot fix your problem, they ghost you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What they say they can do is great. Unfortunately, the support is horrific. #### Cons I purchased Otter a year ago. I was able to transcribe a few videos. Then in early spring I tried to transcribe the rest of my videos. They would not upload. I went back and forth with support trying to get this fixed. The issue was not fixed and I was told it was being forwarded to someone else. No one ever got back to me and it has been a month. I sent another email and still no response. At this point my subscription will be up soon and I will not renew. --- ### Using Otter to Transcribe Sermons - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Otter helps me, as a pastor, to get a written transcription of a previously-preached sermon. This is helpful because I don't normally write out my manuscripts on the front end, but rather, just a fleshed-out outline. Having a written transcript, thanks to Otter, will help me if I ever decide to preach these sermons again in the future in a different venue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I loved how Otter helps me transcribe my previously-preached sermons so that I can conduct effective "post-game analysis." Specifically, I can go back and see the variety of words I used when I preached; how repetitive I was; and what was the level of complexity or difficulty of the individual words I used. #### Cons The one thing I found particularly frustrating about this software was the amount of time it takes to upload an audio file to Otter... it would sometimes take over twenty minutes to upload one of my sermon audio files in order for it to be transcripts. I also didn't like that the free version of Otter cuts off an audio file at the 45 minute mark, as I tend to preach about 50 minutes (so I often miss out on the last five minutes). --- ### Life-saver for taking notes and making transcripts - Overall rating: 5/5 - Reviewer: Heejin H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Otter offers highly accurate audio transcription and recording. The best part is that you can click on phrases and sentences in a transcription to replay the corresponding recording. The software can identify new voices/speaker chances as well. This is a god-send for saving time and improving accuracy for transcribing meets, podcasts, or videos. #### Cons The free version only allows 30 minutes of transcription at a time. If you need to record/transcribe longer than that however, you can just start a new transcription recording. --- ### Great Tool! - Overall rating: 5/5 - Reviewer: Joshua N. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have loved using Otter. Great product and a huge tool for my daily work life on the go! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy Otter is to use and to go back and reference and search notes. #### Cons The price! I am not sure how much other similar products cost but it would be nice if it was a little cheaper for each month. #### Reasons for switching to Otter.ai The ability to see my voice text written out and search for key words. --- ### Great software - Overall rating: 5/5 - Reviewer: Taylor D. - Verified reviewer: Yes - Industry: Higher Education - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like this software for note taking and captioning. #### Cons There is nothing I dislike about this software. --- ### Run a Podcast? Seriously think about using Otter - Overall rating: 5/5 - Reviewer: Sufal D. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Great for use in various situations, much more than just an automatic transcriber. The interface and bubble style interface for identifying speakers are super useful. Being able to train the software to recognize your own or other voices is also quite useful. #### Cons File upload system could be cleaner. It definitely has a learning curve to overcome. --- ### Otter AI is fantastic for automatic transcription - Overall rating: 5/5 - Reviewer: Julian H. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Highly recommended - Otter AI can save so much time and is a great backup if you don't have a second person available to take notes. Allows you to focus on the meeting or discussion, and worry about detailed notes later on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros This is a life-saver when a transcription of an interview or discussion is needed. It allows cross-checking of notes after a meeting, and even splits audio by speaker. #### Cons Nothing really negative about Otter AI - it has a great set of features and covers everything we need. ## More reviews [Next reviews](https://www.softwareadvice.com/transcription/otter-profile/reviews/?page=2) --- Otter.ai Reviews, Pros and Cons - 2026 Software Advice