All Hero Reviews
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Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Amazing product with the support to back it up.
Introducing Hero not only improved our booking process but saved us time and money. The customer service is second to none. A great function of the software is that you can share the booking screen with customers which adds a layer of transparency and confidence in the service.
CONSThe only negative was that we didnt start using this software earlier!
Leslie
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great system
I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.
PROSI have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.
CONSNo cons at all. If I have ever encountered a problem their service team are prompt and thorough .
Reason for choosing Hero
I have loaded about 4 different companies on their system for travel / tour agents to sell. All the companies have been extremely satisfied with the Hero Booking Systems payment and service. I have confidence in this system due to previous experience.
Madison
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2020
Review
It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.
PROSBeing able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.
CONSThat you can't call someone for customer support. Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results. Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.
Marketa
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Super user friendly & innovative
Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission. Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all. With Hero you can only WIN - always
PROS- It's so easy to use / train new staff - Outstanding support - Great visibility of commission (% and amount) - Weekly invoicing - Zero issues with any types of payments - Timeline view for product availability
CONSNone really. Whenever there's some glitch it gets fixed so fast after contacting the lovely support team #GoHero
Reasons for switching to Hero
Hero has lower fees, everything is done weekly (not monthly), is easier to use and is more innovative
Roderic
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
The perfect mix of Integrity and Innovation
Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.
CONScould clear up the dashboard to make it easier to navigate.
Caitlin
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Hero understands the needs and wants of the user!
This platform has given us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences throughout Australia all within the one platform.
PROSWorking with a tech system that understands the needs and wants of the user is important, the team at Hero do that and more. There delivery of service is supportive, transparent and honest. It's user-friendly interface allows the user to manage product listings quickly and efficiently.
CONSObviously every system has its integration limitations, however we've found Hero to be one of the better platforms to handle the complexity of our product offerings and experiences.
Heleen
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great booking system for mainly Australia & New Zealand travel
Great program to use, amazing and helpful staff and good commissions.
PROSPersonality, the team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world. New products are being added daily and the system looks great too.
CONSSome products aren't always up to date. Cancellation policies or fares aren't loaded correctly, which could be improved a bit. I do think though, that the responsibility for this lays by the tour operator or accommodation provider, rather than by Hero themselves.
Sunny
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
We Love HERO and All it Offers
It has been great to have a positive and encouraging relationship with [SENSITIVE CONTENT HIDDEN]. He calls to check in on us, and we really think he is great. The online staff have been awesome. Its tricky to always do business on Australia hours, but we make it work.
PROSI like that I go onto HERO and do up a quote in a timely fashion. It takes me mere minutes to pop off an email to someone. And I absolutely love sending people quotes and the quick payment method. Or if an adjustment needs to be made I can adjust very quickly also!
CONSThere are a few things that can cause confusion. For example having to make sure a quote number matches in each corner. But in general alot of the software features help protect you from booking something in error.
Mark
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great system for our needs
Hero works perfectly for our business needs. The team made it easy for us to roll over to Hero from our previous system. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use. I feel the system is a huge time saver and has saved me $$$$$ in labour over the years.
CONSI have had no negative experiences with Hero.
Julia
Online Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Amazing booking software, easy to use
Booking software for accommodation, tours, activities, transport, car and campervan hire in Australia, NZ, Fiji and South East Asia.
PROSLove the system and clear lines, super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!
CONSWould be nice to see even more suppliers coming on board!
Tim
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Easy to use with an exceptional costumer service
Before I used Hero I struggled with bookings not getting finalised and lack of costumer service what was leading into loss of sales. Hero Travel has one of the best costumer services I have seen. Always quick in responding and also quick in solving your problem.
PROSVery easy to navigate through all products. Easy to send costumers payment links. Very user friendly on phones. (in case you need to do bookings on the go)
CONSNothing really not to like about this software.
Amy
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Love Hero!
Great experience, easy to use, easy to understand, makes life as a travel agent easy!
PROSIt's super easy to use, if something needs to be updated or I have a general question, the team from Hero always reply super fast!
CONSSometimes the products need to be updated before we can book them but like I said, the team replies super fast and help fix them!
Blandine
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Hero Travel - the way to book
Bookings are so much easier since we can book via Hero :)
PROSeasy to use, plenty of live availability products, great support
CONScancellation process of a single night is very complicated (always have to cancel the whole hostel stay and rebook nights)
Reasons for switching to Hero
Support team is really bad. Website Travel is old fashioned and the process of booking products is more complicated
Kimberly
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Hero user
Hero is a great software, very user friendly, the people behind it are great and the customer service is very good. Whenever we need something, they are on top of it straight away.
PROSIt is very easy to use, customer service is great and quick.
CONSThat if a customer has several orders/quotes you cannot have an easy overview of all their booked products/pending quotes without having to open them one by one.
Jamie
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fantastic system with live availability and diverse product range
HERO and their team are very professional and a pleasure to deal with.
PROSEasy to use with live availability and very efficient for the agent to use. Easy API interfacing for a direct pull of information from our reservations system.
CONSPricing tables with multiple agent commission levels can be challenging, however, the team have worked hard to integrate.
Lisanna
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Perfect sollution for Travel Booking software
Great team that responds very quick to your needs. They listen to their users about implementing new features. The system is very easy to use, and very quick to learn.
PROSEasy to add several products to a quote, in order of travel date. Payment link / send quote option is great. Easy search functionalities.
CONSMultiple quotes per customer, instead of just one profile.
Robert
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Service, Great Product, A Must Have
Excellent
PROSVery simple and easy to use, an easily accessible And usable platform and great customer support. Can’t fault Hero at all.
CONSI cannot fault this product at all. My only recommendation would be to integrate with my booking system, which they have advised is in the pipeline anyway.
Liam
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Awesome company
Really good, great company to work with.
PROSI find the software is easy to navigate around and I can always find what I am looking for.
CONSOn occasions we need to amend supplier prices and it doesn't allow me to do this automatically so I need to contact Hero.
Reason for choosing Hero
NA
Reasons for switching to Hero
Commission Rates are better on Hero.
Jason
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Absolute HEROes!
Every single person that I have come into contact with at HERO has been beyond excellent. It's an absolute joy working with this crew!
PROSHow easy it is to use this platform on all levels including Sales and Reporting/Admin! Another major Pro is the incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.
CONSVery little in the way of cons here. The only exception would be that some local tourism providers are taking a while to get onboard with HERO as they aren't seeing the benefits quickly enough. This is just delaying me being able to use HERO effectively with them. This is changing rapidly and this Con is really just a selfish/lazy one on my part!
Tommy
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Easy to train and automated remittances
Very easy to train on and auto remittances cut man hours.
CONSLike any tech it has had occasional issues (although significantly less than other platforms I have used) however no long lasting cons as the turnaround on anything raised is great.
Rani
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
My Hero
Overall experience has been great and they have been very helpful
PROSEasy to use, only take a small fee and have an excellent live chat support service
CONSIt would be great to be able to preview your products so you can see what the agents see
Jared
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Hero!
Very pleasant and stress free.
PROSWe seem to little or no issues in sales department using this software.
CONSNothing really they're great business that have great software they just need more retail stores using their channel.
Thaila
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Hero is a very well set up Booking system for creating holiday packages
I really like working with them! Easy to use and good commissions
PROS-Easy to use -Good customer support -Nice layout -Lots of Products
CONS-Sometimes prices are not up to date (but that is due to the website of the touroperators)
Tina
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to Use & always helpful
Love it! Highly recommend it and is my 'go to' booking portal
PROSIt;s very easy to use, check pricing & detailed information of tours. Someone always on hand is I have any questions.
CONSMore tours and activities could be added.
Joseph
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Hero makes booking product easy
Very happy to use Hero to sell our touring and travel products
PROSEase of bookings and payment. Good follow up.
CONSEverything was easy. No cons as far as I am concerned.