About Ezus

Ezus is a travel management software that helps organizers create custom events and travel plans. The platform enables organizations to design budgets and programs. Ezus assists users with handling customer information using an integrated CRM system and supplier data in an internal catalogue using a centralized portal and collaborative tools. It offers a host of features such as custom variables, commission management, data import and more. Additionally, it comes with a library of customizable templates, which lets managers generate commercial documents like proposals and quotes. Ezus is available on monthly/annual subscriptions and support is provided via phone, email, FAQs, user guides and other online measures. ...

Ezus Pricing

Ezus needs no commitment, you pay as you go a subscription. You can see all our pricing details here: https://ezus.io/pricing

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Available

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Ezus User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 22 reviews

User Profile

Jean-Baptiste

Verified reviewer

Company size: 11-50 employees

Industry: Events Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Ezus nous simplifie la vie

Pros

Très agréable de pouvoir automatiser ses tâches à faible valeur ajoutée pour se concentrer le cœur de notre business (Proposition, Roadbook, Fournisseurs). Pouvoir réaliser des devis sur mesure plus vite nous permet de closer plus rapidement

Cons

Pour l'instant rien a signaler, le support répond rapidement quand j'ai des questions

Nadège

Company size: 1 employee

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

J'ai enfin trouvé le logiciel que j'attendais !

Ezus est un logiciel performant, synthétique et surtout intuitif et simple d'utilisation. Une fois la prise en main effectuée, il m'a permis de centraliser mes produits, packages et autres prestations au même endroit, et d'être plus efficace dans le montage et la création de nouveaux produits. Il m'a aussi apporté un gain de temps considérable pour envoyer les propositions rapides aux clients. En bref, une automatisation des processus qui facilite le travail.

Pros

- La possibilité de créer et d'adapter entièrement les propositions aux clients (mise en page des slides de présentation, planning, budget et choix des documents à envoyer...) - La partie "espace client" qui est en fait un mini site internet fait pour le client et généré automatiquement à partir des éléments crées dans la proposition. Cette fonctionnalité est un vrai plus pour se démarquer. - Les fonctionnalités de suivi des dossiers / clients / fournisseurs - La génération des factures - L'aide et le suivi de l'équipe Ezus

Cons

- La transformation de documents déjà existants pour les adapter au format pris en charge par le logiciel

Reasons for choosing Ezus

Après avoir utilisé deux autres types de logiciels dédiés aux agences de voyages qui étaient soit trop complexes soit pas adaptés aux besoins de mon agence réceptive, la démonstration d'utilisation d'Ezus m'a entièrement convaincue !

Olivier

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

May 2022

Think it twice before paying

The are supposed to offer a month by month offer or a yearly offer. I took the demo and I kind of liked it. I asked if I could try the software before commiting to the full year payment and the answer was no; that only option was to pay the full year which I did (and it is not cheap). Then I realize too many functions were lacking and the software is not was I was expected. This is not what I needed and I pay a full year for nothing. When I exposed that to the manager they denied to refund me. So before you commit, make sure you try it and it answers your needs.

Pros

- Ezus is on the clouds and pretty functional and easy - final result is very good (look and design of the itineraries)

Cons

Still very new and lack of many functions. You will use Ezus to get nice itineraries but you will still need spreadsheets to follow all the day by day since you don't get solid reports or providers managment. There are still many bugs (the team is happy to help but it is frustrating). No cell phone app (and the website is not suitable for cell phone screens) which is anoying since in tourisme you often have to work on week ends and you don't really want to open the computer to just check some info on your clients.

Response from Ezus

Thank you for your valuable feedback which allows us to constantly improve our production software. Since your feedback in Q1 2022 we have added many new features such as multi-language management, fixed prices in your quotes and corrected 2-3 malfunctions. On this subject I invite you to follow What's new at Ezus? with our latest developments. We strive to integrate and prioritise the demands of all our 300 travel agencies in our product roadmap. Indeed, there is no mobile application yet on Ezus, it's accessible up to the Ipad. We enjoyed talking to you and were sad to hear about your request for a refund during your subscription. Once again, we proposed a commercial offer from the beginning and during your specific request we solved part of your needs while providing a second commercial gesture despite the contract you signed specifying our annual rates. Nevertheless we take into account this commercial failure with you and will be more vigilant in the future.

Replied June 2022

Sandra

Company size: 1 employee

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

A new user conquered!

The team is top, nice, pleasant and always available. I had to report a small technical failure, a message on the chat and 10 minutes later it was fixed! I have never had the chance to know this until now! Well done to them. As we use Ezus, if we notice a point that could be improved, we just sent a message on the chat and the info came up just as quickly. Marvellous.

Pros

I have been using it for only a month and I am delighted. It is ergonomic, easy to handle although it has tons of features and visually pleasant to use on a daily basis. Everything seems to me to be just a click away, you can easily find the information you need. Simplified case tracking. Customizable and very beautiful presentations. Integrates very well with my existing processes. I haven't used everything yet, but at the moment I'm 100% happy. The customer interface is fabulous and interactive. They can leave a comment, thanks to Ezus the modification is done in 2 steps 3 movements and is also easily reported on the customer interface.

Cons

I do not have enough recoil for the negative points. I am gradually learning to use it. What I would really like is that the secure payment by CBVAD is integrated either by email and / or SMS or from the customer area. It had been announced to me for this period but it would seem that this is not the case and I regret it.

Marina

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Retour sur logiciel Ezus

A jour d'aujourd'hui, un suivi plus clair et efficace de nos clients se fait grâce à ce logiciel. Nous observons une nette amélioration dans nos relances/concrétisations de ventes.

Pros

L'aspect moderne et intuitif du logiciel en facilite son utilisation.

Cons

Peut-être manque-t-il une solution de paiement en ligne directement par nos clients ? Cela faciliterait les transactions et augmenterai la confiance du côté de nos voyageurs.

Reasons for choosing Ezus

Parce que le logiciel précédent présentait une interface beaucoup plus ancienne avec moins de fonctionnalités. Nous ne pouvions pas réellement adapté nos propositions et/ou nos documents de voyages au public concerné, ce qui est le cas avec Ezus.

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