About SAP Concur

Concur is a cloud-based expense and travel management software solution that enables executives to manage travel expenses. It allows finance executives to monitor expenses and cash flows related to travel expenditures. Concur’s travel and expenses feature assists with travel processes, from booking to approval to payment. In addition, the software automates data capture from receipt images and submits expense reports for approvals. Concur’s invoice automates accounts payable processes by utilizing templates and predefined reports. The system can also customize workflows and automate vendor payments. Concur’s intelligence feature enables employees to create customized dashboards, providing a summary of multiple reports that enable finance managers to track travel expe...
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SAP Concur User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 1,566 reviews

Michael

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

best travel booking program!

User Profile

Amanda

Verified reviewer

Company size: 10,000+ employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

SAP Concur: Accounts Payable and Receivable Automation Solution

Resolve issues on accounts and invoices through three way matching.

Pros

SAP Concur allows me to detect disparity on POs, invoices and accounts prior to vendor payments by detecting data automatically with OCR technologies.

Cons

I am able to accomplish every accounting task on my end with SAP Concur.

User Profile

Maddie

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

It's been fantastic to use, with monthly reports to measure progress

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

Pros

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Cons

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Reasons for switching to SAP Concur

A wonderful technique to keep track of costs and get permission from the property owner to reimburse them. There are a plethora of receipt choices and categories to help organize things.

Lashundra

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

November 2019

Concur for travel expense

Being able to load receipts and not having to keep up with them. Recently we have added tripit to it. To make our travel booking easier. It had truly been a great asset to our company.

Pros

We use to have to do our expense Report by hand but now with concur the process is done in no time.

Cons

The mileage tracker in my opinion still needs a little work.

Reasons for switching to SAP Concur

To make the process more easy and to get rid of using so much paper.

Chris

Company size: 1,001-5,000 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Functionality

out of 5

June 2022

It's not overly intuitive for the average user

Pros

We use this to log and manage expense claims. The process of doing so generally works fine. The integrated journey mapping/calculation tool is very good.

Cons

The system is not as user friendly as other expense systems I have used in the past. Part of this might be the complex nature of our specific setup but, for the average, infrequent user, it can be frustrating to log a basic expense claim.

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