Amazing product with amazing customer service!

Ability to easily and efficiently send expense reports to our off-site bookkeeper!

Pros

Product is easy to use and customize. Customer support is extremely nice and helpful. They are always available to answer any and all questions. Their pricing is great!

Cons

iPad doesn't have the option to take a photo and grab info from the receipt like the iPhone app does - still waiting on that feature but I hear it's in the works!

Enhances the control and efficiency of the process

The crew was and continues to be extremely helpful in getting this product up and running, as well as in maintaining it running properly. Excellent customer service, simple to use, and we have a number of approval sets ups and cost centers that are pretty complex. The team did an excellent job of assisting with the setup.

Pros

Webexpenses has met my expectations to a high degree. Because to the prompt response from claimants and approvers, we have been able to reduce our overall response time, and reimbursements are now being issued more quickly. The program represents a significant advance over our previous manual system. It is well-liked by both users and AP personnel.

Cons

The software's date selection choices might be a little perplexing at times. During the first several months of usage, we encountered a few of issues that required us to escalate the issue to the programmers.

Does what it's supposed to but the interfaces are difficult to follow

The platform is robust and can handle the reimbursement/receipt/approval process effectively but the user interfaces are poor and make the user work too hard when performing simple tasks. I dread the monthly billing cycle because of the cumbersome nature of the interfaces.

Pros

I can drag and drop my invoices into the receipts area as a batch and they all upload. Then I can apply the selection of a dropdown field to all my reimbursement lines at once, which saves time. I can also see a preview of the receipt before I commit to attaching it to the reimbursement item. Finally committing reimbursements for approval is fast and can handle the selection of all rows or a selection.

Cons

The user interfaces are difficult to use and navigate. Attaching receipts to reimbursements lines is straightforward initially but if the approver rejects the request receipts are difficult to adjust from subsequent screens. Also, the description field on reimbursement lines is too small and makes reading invoice numbers and other important details difficult. These are just two examples where the interfaces seem thoughtless and clunky. Feels like this software is designed to do a thousand things but because I'm only using a few of its functions I have to put up with bad interfaces. It should be way simpler, given the simplicity of the task I am performing. Additionally, forwarding receipts from emails don't often appear correctly in the system.

Fantastic Product!

It meets the business requirements in a very effective way.

Pros

The best part of WebExpenses is the approval flow. It's simple yet effective process allows our business to efficiently manage creating, approving and processing expenses.

Cons

The user interface is perhaps where the software could be most improved. We've had to deal with a few claimants who have found it difficult to navigate through the interface when creating a claim.

Very intuitive system

Everyone really likes the system and it works well. Very quick and cheap implementation and support has been great.

Pros

Very quick to implement and intuitive to learn

Cons

Doesn't integrate as well with other systems however all other tweaks were put through really quickly.