What are webexpenses users saying about the software?

Amazing product with amazing customer service!

Ability to easily and efficiently send expense reports to our off-site bookkeeper!

Pros

Product is easy to use and customize. Customer support is extremely nice and helpful. They are always available to answer any and all questions. Their pricing is great!

Cons

iPad doesn't have the option to take a photo and grab info from the receipt like the iPhone app does - still waiting on that feature but I hear it's in the works!

Enhances the control and efficiency of the process

The crew was and continues to be extremely helpful in getting this product up and running, as well as in maintaining it running properly. Excellent customer service, simple to use, and we have a number of approval sets ups and cost centers that are pretty complex. The team did an excellent job of assisting with the setup.

Pros

Webexpenses has met my expectations to a high degree. Because to the prompt response from claimants and approvers, we have been able to reduce our overall response time, and reimbursements are now being issued more quickly. The program represents a significant advance over our previous manual system. It is well-liked by both users and AP personnel.

Cons

The software's date selection choices might be a little perplexing at times. During the first several months of usage, we encountered a few of issues that required us to escalate the issue to the programmers.

Does what it's supposed to but the interfaces are difficult to follow

The platform is robust and can handle the reimbursement/receipt/approval process effectively but the user interfaces are poor and make the user work too hard when performing simple tasks. I dread the monthly billing cycle because of the cumbersome nature of the interfaces.

Pros

I can drag and drop my invoices into the receipts area as a batch and they all upload. Then I can apply the selection of a dropdown field to all my reimbursement lines at once, which saves time. I can also see a preview of the receipt before I commit to attaching it to the reimbursement item. Finally committing reimbursements for approval is fast and can handle the selection of all rows or a selection.

Cons

The user interfaces are difficult to use and navigate. Attaching receipts to reimbursements lines is straightforward initially but if the approver rejects the request receipts are difficult to adjust from subsequent screens. Also, the description field on reimbursement lines is too small and makes reading invoice numbers and other important details difficult. These are just two examples where the interfaces seem thoughtless and clunky. Feels like this software is designed to do a thousand things but because I'm only using a few of its functions I have to put up with bad interfaces. It should be way simpler, given the simplicity of the task I am performing. Additionally, forwarding receipts from emails don't often appear correctly in the system.

Fantastic Product!

It meets the business requirements in a very effective way.

Pros

The best part of WebExpenses is the approval flow. It's simple yet effective process allows our business to efficiently manage creating, approving and processing expenses.

Cons

The user interface is perhaps where the software could be most improved. We've had to deal with a few claimants who have found it difficult to navigate through the interface when creating a claim.

Very intuitive system

Everyone really likes the system and it works well. Very quick and cheap implementation and support has been great.

Pros

Very quick to implement and intuitive to learn

Cons

Doesn't integrate as well with other systems however all other tweaks were put through really quickly.

Perfect solution

It's been brilliant from the very beginning. We received plenty of support with implementation / setting up, and customer service was always available when we needed help

Pros

The phone app with the Smart Scan feature is brilliant.

Cons

Sometimes it's hard to find my way around as it's rather sophisticated. It is constantly being improved though

Great product

Massively reduced time taken at month end to process users claims

Pros

Easy to configure to your companies requirements, and simple for users to create expense claims

Cons

Would like to be able to do everything on the app that can be done on the web based version from an admin point of view

Great program to work with

I am very satisfied with Webexpenses. The quick response from the claimants, and approvers has increased our overall response time and reimbursements are being disbursed quicker.

Pros

With this program we are having getting the expense reports back from our employees in a timely manner. We like that there is no paper. Also, the approvals are easier, because there is no paper report and receipts to send to the multiple approvers

Cons

As a user, approver and administrator, I can't think of a down side to the program. The ease of use and flexibility is a time saver for myself and our claimants

Yep

Good

Pros

Having everything we need in one place makes it easier to process credit card expenses

Cons

Website going down results in questions from employees and delays in processing

Userfriendly reporting software that covers the basics for a small company

Good, but I moved companies and now use SAP

Pros

It's ability to mobile upload and report when I'm on the go

Cons

It seems like not as many of the features or steps are automated for the user

Quick and smooth transparent system

It makes claiming a lot faster. how you can take a picture of a receipt and it creatyes a claim for you rather than having to enter every field manually which is a time concuming process in which was previously used through the business to claim expenses Transparency through the process in a digital form which negates the use of paper trails.

Pros

Transparency through the process in a digital form which negates the use of paper trails. I like how you can take a picture of a receipt and it creates a claim for you rather than having to enter every field manually which is a time consuming process in which was previously used through the business to claim expenses

Cons

Mobile app doesn't always work correctly for example if the desktop version is updated the app doesn't always update with claims. sometimes the app crashes mid way through a claim thereofore deleting your data. The integrating milage calculator doesn't allow you to select routes as its not always the route the map decides to be the one you used. More or less miles could have been done due to traffic, knowledge of shortcuts or multiple stops.

WebExpenses is the way forward

Great experience. The account manager and support staff are very helpful and friendly. They are prompt in replies and actions.

Pros

I like the ease of use and the mobile app version. This is great for users who are on the go visiting different clients around the world, as you can do your expenses while waiting in airport lounges or literally just as the cashier prints the receipt for you. Also, I love the credit card API- as you do not have to write out the transactions. Brilliant!

Cons

The new dashboard is not customisable currently; nor can I schedule expense reports to be run and emailed to me yet. These features would be really nice to haves.

Very user friendly

It has made our whole process much more efficient, we have eliminated paper, staff are submitting claims quicker and the Accounts payable team save time in not having to manually process the claims.

Pros

It is very easy to use for both our claimants and our administrators and has saved us a lot of time now we don't have piles of paper! Our users particularly like the option of using the mobile app when travelling so they can build their claims on the go. I must mention the Customer Support team who are always extremely helpful and efficient.

Cons

Any minor irritations from our users such as receipts not uploading in order and being able to forward an email as a receipt have all been rectified in software updates so there aren't really any cons for us.

Great Software for multiple cards

Pros

This software has been a game changes since we implemented it in the business. It has helped scale up with the increase in the number of staff. This was the only software at the time which had the flexibility to have different users in different entities. Some staff membrs have up to three credit cards and also submit cash expenses claims. There is continous development in adding different features and making the overall product more efficient.

Cons

The only drawback so far has been the unreliability of the app. It sometimes crashes and a few employees within the company have reported that the receipts they uploaded on the app have been lost.

A capable, efficient system

We've saved countless hours of admin time in Finance, we have no more paper copies in and out of archive. Senior Management can query any claim the KPIs alert them to and we can give them receipt level detail. We manage 1,500 live users, with claims paid weekly, using one expenses administrator (plus cover.)

Pros

We liked being able to tailor the design of the divisions (companies) within our account to reflect the expenses policy and mileage set-up of each business unit.

Cons

The carbon estimating tool is very blunt - we override this with another solution for reporting purposes

Webexpenses

We have eliminated all paper based processing of travel expenses and made the authorisation process quicker, simpler and transparent.

Pros

Ease of set up and operation. The day to day support is excellent.

Cons

Nothing really. The implementation of mileage rates is awkward but that is not a webexpense system issue.

Webexpenses - AP and Expenses

Pros

Improves controls and efficiency in the process. Keeps records electronic.

Cons

Mileage expenses and allocation of receipts

Always very user friendly and easy to use.

Pros

Personnaly I find that it has made the process of Expense claims for us in Finance more fliud and compliant, we all find the reporting sections very usueful. The actual processing of claims is now much quicker and we feel very much more consitant and reliable. The support we get if we do get any issues is second to none, thank you

Cons

We dont really see any cons as it has helped and improved our Expenses Process greatly , before Web Expenses we had a manuel process which was open to error and lots of duplication.

We find Webexpenses very comprehensive, but easy to use.

Easy to use, comprehensive reporting - it replaced a time-consuming manual system.

Pros

Intuitive design, easy to use, easy access on Windows, MAC and IOS devices. Great customer support service

Cons

Can be a bit too prescriptive, so care is needed in the initial set-up to ensure that expense entry is easy on mobile devices. Some parameters, like company, can only be added from the website and not on IOS - as far as I can see. There are sometimes exchange rate differences between the actual bill and what is charged to a credit card.

Easy to learn and use

Pros

Webexpenses is an ideal solution that simplifies expenses claims. The process is quick and easy to do and does away with the need to store lots of paper receipts as pictures can be uploaded to the server quickly. This saves the user and managers time when submitting and approving claims on a regular bass

Cons

Theres not a great deal that I can think of that I dislike apart from the odd time where it slows down or doesn't work. This is a rarity however.

Great tool for managing expenses

It solves a time/admin issue by making the recording of expenses quick and simple. It also provides some consitency for submissions across the business as well as a level of accuracy. Nudges and limit caps help business control expenses - for instance a daily expense cap can be applied to a label/category (i.e. Subsitence).

Pros

When on the move, the app provides a great way to collate your expenses on the go. It saves doing it all in one go at the end of a month or week and digitizes your receipts. Not having to carry receipts is a big benefit and the capture system is fairly quick. Additionally, the app calculates the distance between two points (in miles) which saves working out distance traveled for mileage. This can save quite a lot of time, especially if you are used to using Google Maps or working out distances.

Cons

As a non admin user the default in the app is not to be able to view previous personal submissions (i.e. previous month or week). Note, you cna do this thorugh desktop login. This would be a useful addition so users can review reciepts previously submitted (perhaps to check if a reciept was in a previous month or not) . Additionally the data capture UX for reciepts could be improved on Android. There isn't a submit button on image gallery selection, so it takes a while to figure out you swipe back. Only a minor issue though.

Great resource for you business

Great product, customer service is extremely helpful and quick to resolve problems or assist with using the product in the most efficient way.

Pros

The ability to have it on your phone and keep up with receipts for your purchases right away.

Cons

I proxy for 28 employees and sometimes it can be difficult switching between employees.

Good value product

Pros

Very good product, good price, and good service

Cons

Wish it was more customizable for custom field tracking. Sometimes requires workarounds when using more than 2 countries.

Always delivers

expense submitted in a timely manner and with all the relevant information which make it easier for a finance department to keep qan eye on and track expenses that are being incurred.

Pros

Its ease of use and transparency. Very clear to the user/administrator where they need to navigate to on the system

Cons

Sometimes crashes when you are trying to generate reports especially if there are large amounts of data

Programme is a great time and therefore money saver. Feedback from colleagues is really good

saves a lot of time in processing claims, easy to handle and receipts are always easy to find, no paper anymore

Pros

easy to use as claimant and approver, great tool to get claims into accounts system, big time saver, support is always very helpful and knowledgeable, account manager very caring, very easy to set up new users

Cons

sometimes a bit slow in processing claims. Can be complex / depending on the company structure of course