Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Customer service and the implementation specialists are top notch! The way the system organizes programs is easy and efficient.

The reported numbers are not actual figures. It would be preferable if the numbers detailed in the program totals and the dashboard were only the funds that the school actually collected/will collect. For functions like conversations and forms to be useful for the entire school, there needs to be a way to add users with limited access.

The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

I would reccommend TUIO to any private school that is looking for a student and billing management system.

TUIO is very customer service oriented. I have never had an issue that was not addressed with timeliness and accuracy. I felt like they were part of my team to run our school.

There was nothing that was difficult or was not thoroughly explained by their training team.

Overall, we have been pleased with our service. We recognize that TUIO is a growing company making great strides in the education management industry. I would recommend them to schools that are looking for a high-quality school management system with a conservative budget.

First, there's no monthly fee!! This is a major bonus for schools with a conservative budget. We also like how TUIO allows for billing and invoices to be processed automatically. Reminders are sent to families three days before payment processing. The service charge per transaction is minimal and can be set to be paid by the school or the families. The onboarding process was thorough and smooth. [sensitive content hidden] is an excellent customer support liaison. We receive quality, one-on-one customer service whenever we have questions.

The system is designed more for accountants or a finance team. Some of the filters and groupings are not intuitive. For example, looking up overdue invoices is (currently) a cumbersome process. This may be because we are not accounting savvy.

The setup process was relatively easy and the customer support is great.

I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.

I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.

My overall experience was positive. Even though I feel like I have been moving into the software a little blind, so far, we have not encountered any issues.

So far the setup and implementation process has been straightforward forward and the TUIO support team has been excellent in helping us launch our re-enrollment for the school.

I would like to see more tutorials and videos about the software to give users an idea of its function as well as guides to help implementation. From a new user perspective, I often feel like I am trying out forms and programs blind and hoping they would work instead of being confident in the launch of a program. I wish there was a way to create a dummy trial of programs that will allow admins to run through all the steps just to experience what customer will see. If this option was available, I was not able to find it.

From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!

TUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.

I haven't run into anything yet but I dislike.

Pretty streamlined honestly. Any issues or questions I’ve had have been taken care of within 24 hours if not sooner

Customization of tuition programs that let you set it and forget it. Does it all automatically month after month!

Not much to not like.. just having to learn a new software program always has headaches and growing pains.

The help with TUIO has been amazing. [sensitive content hidden] in particular has been very rapid at responses and help me find a solution. This is the sole reason I would highly recommend TUIO.

I did not have to chase parents for fees anymore

I wish there was a separate column for bounced payments/nsf's

Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

The software is easy to use and intuitive. Customer support is very accessible and typically has answers to questions in a timely manner. I've often used the chat when needing support and almost always I get the answer that is needed and when it is not I usually get a follow up when issues are identified.

Integration was not difficult at all and someone was always available if I had any difficulty. Perhaps a more comprehensive account interface might be a little easier. For example: Parent as the account holder and children listed under each parent instead of each child has their own account and is associated with each parent. I can describe it more if you wish to contact me.

I am happy with TUIO so far and look forward to continue to work with the team. I also am looking forward to the continued improvements I know I can expect.

The customer support is one of the best features. When emailed or called, the staff responds promptly and with information that solves any problem.

Some of the features are not as user friendly as they could be. We have had some parents miss the account creation step and then have trouble registering their student when the next enrollment comes around. It's also a little tricky to see the details of each family without diving deeply into their information.

It is close but not there to be called my one-stop shop. Hope to continue seeing new features being released.

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

The overall experience on TUIO is superb, in particular, the customer service e-mail or telephone response is instantaneous in (real-time). I was astonishingly impressed with the way in which [sensitive content hidden] responded to our cirumstances.

TUIO is extremely user friendly and interactive because it enables the end user to navigate throughout the site and pin point the precise area that needs pivotal attention or what needs to be addressed. Precisely because it is so (transparent) is what makes it a necessary platform to run a business successully!

The credit card fees are a bit too high for the clients as they have communicated this to us.

The user interface is nice and clean. TUIO takes the hassle out of allowing parents to pay in instalments. Customer support has always been really fast and responsive, whether I've had a question about how something works or a feature request. And all payments have gone through as expected.

There are exceptional cases where things can be confusing, for example, parents receiving an invoice for zero dollars that has a due date. The data export process for invoices is great, but refunds issued aren't easy to track with the exported data.

Very quick onboarding and simple low pressure barrier to get started. Software itself is simple and cleanly designed and straightforward to use. We really liked the ability for families to manage their own payment methods and choosing a plan that suits them best. When they run into issues, they are able to reach out to TUIO's support directly which saves us a lot of overhead time. We are a learner-driven community and this allow us to live to that promise and not to need too many staffs to support the back office.

Some UI/UX elements were confusing especially a new family is onboarded through the system. Given it's a startup company, we trust that they'll be able to hammer out and make improvements frequently.

I think the team at TUIO has done a great job creating a user friendly and easy to use program, and their customer support is fantastic.

It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families.

After the recent update I can no longer add two separate accounts for students whose parents require this option. I have found a way around it, but it just isn't as convenient.

That we do not need to 'collect' money, your platform does that for us

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

The onboarding process with the representatives, the support offered and the experience with the TUIO staff is exceptional. TUIO is continually making improvements and listens to the needs of its customers.

The TUIO support team is responds to requests in a timely manner. They go above and beyond to assist admin and parents with any questions or issues that may arise. They also provide exceptional support to admin in payment collection from families for past due payments. The support they offer is unlike any other comparable software.

At the time, parents were unable to utilize more than one payment method. That may have changed since then.

I have been pleased with Tuio and would recommend it to schools who are looking for an online Tuition management system.

We are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.

It can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.

Overall, it has been a very positive experience using TUIO and working with the support team.

Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.

TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

This product is very useful and helps manage all payments that have been paid or are outstanding.

There can be difficulty in parents setting up their accounts, receiving notifications or accessing their account. Debit fees taking 3-4 days to process also hinders progress.

My overall experience is good!

TUIO sends me alerts and notifications when an invoice is overdue.

Sometimes I have technical problems an a program won’t load.