SOFTWater is a Windows-based utility billing solution that helps small and midsize utilities bill customers for water, gas, sanitation, sewage and electricity use. It is available as a standalone product or as a part of SOFTSuite Total Solution. SOFTWater lets users manage various metered and non-metered utility services through a single interface.
SOFTWater allows utilities providers to adjust errors, undo payments and send automatic notifications to customers. It stores historical data and enables users to export or view service order history for audit purposes.
SOFTWater provides integration for debit and credit card processing also provides built-in ACH bank drafts. Other features offered by the solution include bill printing, check processing, offsite data backup and more. Support is offered via phone and email.
Jami from Canyon Meadows Mutual Water
This is a great company to work with. The rep I work with has gone above and beyond to help me, even on personal time when I had an emergency.
The software is user friendly and very thorough. There are some features such as credit card processing that we are not using so I can't speak on that but over all I have no complaints.
Lindy from City of Lefors
Softwater is one of the most user friendly programs I have ever used. I was able to install and set this up myself, and any problems I ran into were courteously and professionaly handled by their tech support very quickly. We have now started accepting credit cards and this program makes it so easy.
Other than a few bugs that we have received updates for, no major cons.
Kim from London Municipal Water System
this is a great product with great tech support would recommend to any bussiness
easy to use
sometimes i have a hard time understanding the history for each customer
Lori from City of Brownsville
I would highly recommend this software to any one looking.
This is such a wonderful product. Let me say the customer service i second to none. If we have a problem they are a phone call away and able to get the problem solved that day. we have a wonderful working relationship with them. THANK YOU FOR BEING SO GOOD AT WHAT YOU DO!
I have yet to find anything negative.
Tami from City of Pilot Knob
I would recommend the program and the company the City purchased it from, the support team are very knowledgeable and helpful, no matter how many times you call them!
At first I was a little leary because I don't like change, but once it was installed and they showed me how it worked and after I got into the program myself, I'm glad I went ahead and got the new program. I love it! The support from the team is awesome!
Some things are different, but once I call and they tell me what I needed to know or find, its okay.
Jana from North Gualala Water
Excellent, would recommend to anyone.
Love this Software for all my billing needs. Have recommended Sofwater to neighboring utilities and both water companies are now using Softwater.
There are no Cons.
Dan from Leadsville PSD
I do not have the skills to create a great written review. Call me and I'll answer any questions. 304-636-8834
Customer support is GREAT
Updates sometimes cause problems
DEBBIE from REYNOLDSVILLE WATER AUTHORITY
EASY TO USE AND AFFORDABLE.
INTEDATA SYSTEMS HAS PROVIDED THE AUTHORITY WITH A QUALITY PRODUCT FOR ITS UTILITY BILLING FOR ALMOST 20 YEARS. SUPPORT IS OUTSTANDING AND ANY RECOMMENDATIONS FOR UPDATES HAVE ALWAYS BEEN TAKEN INTO CONSIDERATION. GREAT COMPANY AND EMPLOYEES!
CAN'T THINK OF ANY AT THE PRESENT TIME.
Eva from Prairie Grove Water Dept
If you are looking for a really great company with a great product, and really great personel, I recomend Intedata.
This program is so easy to use and correct mistakes. When I started with this program I had very little training as the lady before me had left. But, I found the system easy to work with and what I did not know the support team was alway there with the help I needed. Support is great, they all know how to fix anything I did wrong and keep me running. We couldn't ask for any nicer treatment. When I call they are always friendly and have time for my questions. I just can not say enough about the support team. I would highly recomend it to anyone that is looking for a good system.
They only I wish sometimes is to be able to look up a person by soc sec #. When another Department calls looking for someone and if they use that number. But, that is not very often.
Agnes from Hawaii Water Service Company
I would recommend the software because it serves its purpose of billing and a wide range of reports that you can produce and great features in record keeping of customer history
Softwater and Softread are very good programs that I've work with and the support are fantastic and very friendly.
Support is limited due to the time difference between Hawaii and Arkansas.
wanda from gassville water and sewer department
Gassville Water Department has been using Intedata since it was DOS. We are very pleased with the system and plan to begin using track a debt. Intedata gives us everything we need and our CPA has no trouble following it. The tech support is awesome. Whenever we have needed them, they're always there to help. Thanks INTEDATA
no cons as of now
Cecelia from Tri-States Utility, Inc.
The overall benefits of this program would be an assett to any utility.
I have worked with this program for almost three years and in that time Intedata has taken the initiative to change aspects of the program as needed and as we have suggested. The customer service is prompt and they do truely care and help with what ever, no matter how trivial or extreme our needs are. The program allows for each customer per meter to have an account that includes everything from customer information to billing, meter info, owner info, notes, references, etc. that make it easy to locate and find histories in usage, charges, previous tenants or owners. With the website and soft Epay we have expanded our customers options tremendously and increased our customer service. Also, the program has features which allow for us to have multiple companies within the same software, and if you run more than one water system this is a huge bonus.
There is always room for improvement as our technoligical needs change and Softwater is working towards that with enhancements and ease of use. My biggest worry is loss of data, which can always happen when installing new customers or updates, or swapping meters. Loss has occured in the past and data had to be re-entered; however, with the backups, whether on our hard drive or remotely to intedata, the loss is very minimal and only occurred once.