SOFTWater software


27 reviews(4.5/5)
27 reviews(4.5/5)

SOFTWater is a Windows-based utility billing solution that helps small and midsize utilities bill customers for water, gas, sanitation, sewage and electricity use. It is available as a standalone product or as a part of SOFTSuite Total Solution. SOFTWater lets users manage various metered and non-metered utility services through a single interface.

SOFTWater allows utilities providers to adjust errors, undo payments and send automatic notifications to customers. It stores historical data and enables users to export or view service order history for audit purposes.

SOFTWater provides integration for debit and credit card processing also provides built-in ACH bank drafts. Other features offered by the solution include bill printing, check processing, offsite data backup and more. Support is offered via phone and email.

Supported Operating System(s):
Windows 10

27 Reviews of SOFTWater

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  • JAMIE from NORTHEAST PUBLIC WATER AUTHORITY

    Number of employees: 2-10 employees

    September 2018

    NPWA

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    EASE OF NAVIGATING THE SOFTWARE, THE CALL BLAST FEATURES

    Cons

    THAT THE METER # & READING FIELDS CAN'T BOTH HOLD 8 DIGITS, THAT WHEN CHANGING AN ACCT TO A METER MULTIPLIER IT DID NOT ADD IT ON METER READING. HAVE TO ENTER IT IN BY HAND EACH MONTH

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Reyna from Town of Gabbs

    Number of employees: 2-10 employees

    September 2018

    Small system user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software.

    Pros

    Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading.

    Cons

    Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Wendy from Silver Springs Mutual Water Company

    Number of employees: 2-10 employees

    September 2018

    13 Year User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Immediately Available Phone Support - Ease of Use - Updates that include Customer Recommendations!!! Five Stars in Overall Performance! Excellent Value! (This office bills for two companies; SoftWater is one of the programs - wish the other billing was on the same platform!)

    Cons

    Thought about this question for ten minutes; coming up "blank".

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Valorie from City of Paris

    Number of employees: 11-50 employees

    September 2018

    It works.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SoftWater does what we need it to do, but does have regular glitches that require a call in to have fixed. The staff IS, however, very good about getting right to our request and getting it resolved in a timely manner.

    Pros

    Able to do what is needed. The support staff is readily available and quick to respond to issues.

    Cons

    Need regular support. Regularly have issues with glitches.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great billing software

    Ease-of-use
    Functionality
    Quality
    Support

    Our department has been using SOFTWater since 2004. We have had minimal issues from the start.

    Pros

    Great tech support when call with questions

    Cons

    The con that we have is that only certain printers can be used to print bills.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kathie from South Highway Water District

    Number of employees: 2-10 employees

    September 2018

    softwater review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am fairly new and I am quite pleased with the softwater system. I am most impressed with the staff support, exceptional. Quick returned phone calls, problem solving and very helpful and nice.

    Pros

    All the various functions of the software, the history of customers, refunds, etc.

    Cons

    When paying on-line the software will take off any water owed first then penalties, customers think they still owe the disconnect fee when receiving their next bill.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Barbie from Rio Concho Aviation, Inc.

    Number of employees: 2-10 employees

    September 2018

    Great Customer Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I am very happy with Softwater.

    Pros

    I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue.

    Cons

    I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Linda from Belleville Water Department

    Number of employees: 2-10 employees

    September 2018

    Intedata Softwater Revies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program.

    Pros

    Ease of use of the program.
    Comfort in using the program.
    Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button.

    Cons

    Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Eve from Berryville Water Department

    Number of employees: 2-10 employees

    September 2018

    Great Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have never had problems with SOFTWater. We recently added the SOFTtelpay and epay and we love it. Our customers are very happy to have an additional way to pay their bill.

    Pros

    Software is very user friendly and the girls in customer service are top notch and always happy to help.

    Cons

    We don't have anything that we don't like.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jamee from Ward Water and Sewer Systems

    Number of employees: 11-50 employees

    September 2018

    Exceeds expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service is outstanding. Without such knowledgeable and professional people there are days that I would not have a good day without all my special people at Intedata. They are great people and they are like family. Blessed to have such a great team to work with.

    Pros

    The software is very user friendly. Even if you have a question, you can always use the help and it will step you right through what you need help with.

    Cons

    Wish we could put Red writing on bills and red flag more things as in remarks

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from Cave City Water

    Number of employees: 2-10 employees

    September 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service and technical support is better than any other software company I have ever worked with. They are always friendly and prompt. If they can not answer a question they get back with us very quickly with answers. I will truly miss them when we change to the new software...

    Pros

    This software is very easy to navigate but does not offer all the functions that we need. We are currently looking for a new software...

    Cons

    The SoftLedger is a horrible software. As a matter of fact, we asked for a refund after using the product because it could not provide the simple accounting functions that QuickBooks can provide. The time it takes to do double entry into SoftWater & QuickBooks is time consuming but it works much better that the SoftLedger software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jacqueline from Allenstown Sewer Commission

    Number of employees: 2-10 employees

    September 2018

    Administrative Assistant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love it

    Pros

    It is simple to use and the epay option is a plus for our customers

    Cons

    some of the finance directors do not like the reports

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jill from City of Central City Water and Waste Water Commission

    Number of employees: 2-10 employees

    September 2018

    softwater is an excellent program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    My overall experience with SOFT water is 100%. In my 35 + years of working for Federal, State, County, and Local government agencies. This is the best one I've dealt with.

    Pros

    This software is easy to understand. It's easy to move around each and every area needed. The Support group is an amazing bunch of people that are easy to talk to. Easy to understand when they are guiding me through any issue that I may have come up.

    Cons

    I have no problems with this program or it's support staff.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kim from City of Brownsville

    Number of employees: 11-50 employees

    September 2018

    SOFTWater Customer Service is second to none!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love SoftTelPay - that feature has made my life so much easier and has saved us a ton of money. The customer service and support is outstanding!

    Pros

    Very user friendly. Easy to learn and has some great features.

    Cons

    Not so easy to go back and correct a mistake.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michel from Real estate

    Number of employees: 2-10 employees

    September 2018

    billing system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using this softwater system for years and it's all we will ever use.

    Pros

    It's very easy to use, and having the monthly support is very useful.

    Cons

    It looks a but "old", but nothing major.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jami from Canyon Meadows Mutual Water

    January 2014

    Best software I've used!

    Ease-of-use
    Quality
    Support

    This is a great company to work with. The rep I work with has gone above and beyond to help me, even on personal time when I had an emergency. The software is user friendly and very thorough. There are some features such as credit card processing that we are not using so I can't speak on that but over all I have no complaints.

    Review Source: Capterra
  • Lindy from City of Lefors

    July 2010

    Softwater is the best utility billing software I have used!

    Ease-of-use
    Quality
    Support

    Five stars!

    Pros

    Softwater is one of the most user friendly programs I have ever used. I was able to install and set this up myself, and any problems I ran into were courteously and professionaly handled by their tech support very quickly. We have now started accepting credit cards and this program makes it so easy.

    Cons

    Other than a few bugs that we have received updates for, no major cons.

    Review Source: Capterra
  • Kim from London Municipal Water System

    July 2010

    water clerk

    Ease-of-use
    Quality
    Support

    this is a great product with great tech support would recommend to any bussiness

    Pros

    easy to use

    Cons

    sometimes i have a hard time understanding the history for each customer

    Review Source: Capterra
  • Lori from City of Brownsville

    July 2010

    BEST UTILITY SOFTWARE/BEST CUSTOMER SERVICE

    Ease-of-use
    Quality
    Support

    I would highly recommend this software to any one looking.

    Pros

    This is such a wonderful product. Let me say the customer service i second to none. If we have a problem they are a phone call away and able to get the problem solved that day. we have a wonderful working relationship with them. THANK YOU FOR BEING SO GOOD AT WHAT YOU DO!

    Cons

    I have yet to find anything negative.

    Review Source: Capterra
  • Tami from City of Pilot Knob

    July 2010

    Sometimes Change is Good!

    Ease-of-use
    Quality
    Support

    I would recommend the program and the company the City purchased it from, the support team are very knowledgeable and helpful, no matter how many times you call them!

    Pros

    At first I was a little leary because I don't like change, but once it was installed and they showed me how it worked and after I got into the program myself, I'm glad I went ahead and got the new program. I love it! The support from the team is awesome!

    Cons

    Some things are different, but once I call and they tell me what I needed to know or find, its okay.

    Review Source: Capterra
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