Our department has been using SOFTWater since 2004. We have had minimal issues from the start.

Great tech support when call with questions

The con that we have is that only certain printers can be used to print bills.

Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program.

Ease of use of the program. Comfort in using the program. Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button.

Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off.

Overall, I am very happy with Softwater.

I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue.

I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account.

Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software.

Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading.

Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close.

Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software.

The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do.

I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry.