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MuniBilling

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, s...Read more about MuniBilling

El Dorado Utility Billing

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process. ...Read more about El Dorado Utility Billing

Diversified Billing

Diversified Billing is a utility billing system that allows businesses to handle customer service and payment processing operations. It is available as an installed LAN software or as a cloud application and is designed for water,...Read more about Diversified Billing

UMS2000

UMS2000 is a Windows-based utility management solution that helps small and large utilities providers and municipalities automate their daily operations. Key features include billing management, audit trails, rate analysis, team m...Read more about UMS2000

3.0 (1 reviews)

Flux

Flux is a cloud-based utility billing software that helps energy companies usher in the era of intelligent, clean energy solutions. The comprehensive energy retail platform equips energy providers with the essential tools to navig...Read more about Flux

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i3 Public Sector

i3 Public Sector is a cloud-based solution that enables government organizations to manage transportation, collections, utilities, court cases, and other operations. With a unified portal, users can easily monitor projects, track ...Read more about i3 Public Sector

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CIS Utility Billing

CIS Utility Billing is a Windows-based utility billing solution for water, electricity, gas, waste and sewer utilities. The solution enables utilities providers to manage payments, deposits, customer accounts, tax and meters throu...Read more about CIS Utility Billing

Utilmate

Utilmate is a comprehensive utility billing solution designed to streamline invoicing and customer communication for suppliers. As a cloud-based platform, Utilmate offers an all-in-one system for utility companies. With an easy se...Read more about Utilmate

4.7 (3 reviews)

UtilAbility

UtilAbility is a utility billing solution that helps businesses streamline processes related to separate billing, financial reporting, rate configuration, and more on a centralized platform. Administrators can create, print, and s...Read more about UtilAbility

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inHANCE

With over 45 years of customer experience solutions to small to medium-sized water utilities, inHANCE has a proven system that will work for your community. It offers a utility billing software that is reliable, affordable and eas...Read more about inHANCE

3.0 (1 reviews)

QuikWater

Quikwater is a cloud-based or desktop utility billing solution for small and midsize municipal bodies. The solution handles water and sewer charges. It provides a database where a municipal body can store data for all residents. T...Read more about QuikWater

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Cogsdale

Cogsdale Customer Information System (CIS) is an on-premise and cloud-based utility billing solution. It provides a meter-to-cash feature, and the billing engine calculates bills for electric, water, sewer, storm water, gas, refus...Read more about Cogsdale

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Skybill Utility Billing

Skybill is an on-premise and cloud-based utility billing solution. The solution helps users define properties and service addresses for each customer. Users can set multiple tariff plans based on the combination of rates and servi...Read more about Skybill Utility Billing

4.6 (5 reviews)

Rural Billing

Rural Billing is a utility billing solution for small utility companies in rural areas. The solution allows users to create customer profiles and set up tariff plans. Users can create multiple rate plans based on a combination of ...Read more about Rural Billing

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ABIS

MetalEZ is an integrated hybrid enterprise resource planning (ERP) and business process management (BPM) solution from ABIS. Key features include approval tracking and processing, an automated alert system, a contract management s...Read more about ABIS

4.8 (6 reviews)

Dynamics Billing

For SMB, Cloud services, Telecom, Utilities, Media and companies that want to leverage data driven revenue models. Situational pricing, recurring and usage based billing software. Key Highlights of Dynamics Billing Support yo...Read more about Dynamics Billing

4.5 (4 reviews)

Oracle Energy and Water

Oracle Utilities is a cloud-based and on-premise solution designed to help small to large businesses in the utility sector, providing services for electricity, water and natural gas, manage asset performance, handle customers, and...Read more about Oracle Energy and Water

4.7 (6 reviews)

Tridens Monetization

Tridens Monetization enables service providers to quickly launch innovative digital subscription and usage-based services that differentiate against competitors, develop recurring revenues, and deepen customer relationships. ...Read more about Tridens Monetization

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MyUsage

Exceleron's MyUsage suite is a utility management solution that assists utility companies with implementing robust payment processing and monitoring for customers. Supporting over 500 paysites, MyUsage enables customers to pay ret...Read more about MyUsage

Banyon Utility Billing

Banyon Utility Billing is a comprehensive software solution designed for local governments and organizations in need of efficient and accurate billing and meter reading transfer systems. It offers a full-featured version for large...Read more about Banyon Utility Billing

Buyers Guide

Last Updated: January 09, 2024

In order to accurately and efficiently bill customers for their utility consumption, usage data must be collected and converted into billable units. However, this data collection process is very time consuming when done repeatedly for all customers. For this reason, utility providers of all sizes often turn to utility billing software to automate key tasks.

In this Buyer's Guide, we'll look at what capabilities utility billing software offers and the benefits associated with deploying it. We'll also look at specific considerations for different sized providers and some market trends you need to know about.

Here's what we'll cover:

What Is Utility Billing Software?

Common Features of Utility Billing Software

What Type of Buyer Are You?

Benefits of Utility Billing Software

Market Trends to Understand

Key Considerations

What Is Utility Billing Software?

Utility billing software helps providers track usage of the utility services they offer, e.g., water, gas, electricity, wastewater and sanitation. It then helps these providers manage the billing process based on the usage data collected.

Different systems offer a range of functionalities such as meter management, invoice management and payment processing to manage the entire billing process. These software systems can be deployed either on your premises or in the cloud.

Home-dashboard-of-Waterworks-water-billing-software

Home dashboard of Waterworks water billing software

Common Features of Utility Billing Software

Vendors offer a variety of functional breadth and depth in their utility billing software. Here are some of the most common capabilities:

Account management

Store searchable account information with searchable with fields such as customer names, addresses, phone numbers and any other user-defined fields. The account page can be customized to the utility provider's specific needs.

Meter management

View the complete usage history for any specific meter in both graphical and chart form, along with the option to print the bill.

Customer management

Centralized customer database that includes account notes, billing and interaction history and usage statistics. Enables customer service agents to provide quick and efficient service to customers and ultimately enhance customer relations.

Metered billing

Upload meter readings automatically from various electronic meter reading devices to the system and charge customers based on their usage. Meter devices are usually managed by the utility service provider, and the software is designed to integrate with commonly used devices.

Nonmetered billing

Enables billing for utilities offered through flat rates or fixed one-time charges. Nonmetered flat rates are usually higher than metered rates, and are often intended for higher volume usage customers.

Rate management

Manage complex utility rate calculations (such as different rates in different areas or varying normal and peak hour rates) and multiple pricing options. Create separate rate schedules and tier blocks for different areas and times of day.

Move in and move out

Move-in/move-out capabilities track the date when a customer moves in or out of the location where the meter reading device is installed to ensure you are billing the correct customer.

Online payment processing

Allows providers to offer flexible online payment options to their customers. Includes features such as emailed receipts, single payment for multiple bills etc. Maintains a record of all past payment transactions.

Penalty/cut-off processing

Allows users to define and create penalties based on multiple calculation methods for customers who make payments after the due date.

What Type of Buyer Are You?

Before you start evaluating different utility billing systems, you'll want to know what buyer category you belong to and which features are most suited to your situation. You'll likely fall into one of the categories below:

Small utility service provider (fewer than 50 customers). These buyers have a relatively small number of customers in just one area. They'll require a simple utility billing system that manages their usage tracking and billing needs. Such buyers should look for solutions with basic features such as account management, meter management and metered billing.

Medium utility service provider (50 to 250 customers). These buyers have a growing number of customers that may be spread across more than one location, and they need a solution that will help them scale. They should opt for systems that offer additional features such as more robust customer management, nonmetered billing, move-in/move-out and online payment processing to make their overall processes more efficient.

Large utility service provider (more than 250 customers). These buyers have a high volume of customers across multiple locations. They require a system that efficiently manages their complex requirements. Such buyers should be looking for features such as nonmetered billing, rate management and penalty/cut-off processing.

Benefits of Utility Billing Software

Some of the more general benefits of introducing software to automate key tasks should already be apparent from this discussion. However, some of the specific benefits of implementing utility billing software include the following:

Identification of customer usage patterns. With this software, users can view the usage history of all customers in either graphical or chart form. This helps users identify customers that are heavy consumers of a utility service and take measures to maintain and enhance those relationships by offering discounts or other benefits. In addition, users can study the patterns to scale their business in heavy usage areas.

Managing multiple client locations. For a single customer with properties in multiple locations, utility billing software can help users manage billing either on a single invoice or separate bills, according to the customer's preference.

Data security. Cloud-based utility billing software offers encrypted data backups on a regular basis. Most of these systems are Payment Card Industry Data Security Standard (PCI DSS) compliant and offer bank-level encryption through multiple servers. Safe and secure transactions help users build better customer relations since they can ensure all personal data remains safe.

Market Trends to Understand

Businesses looking to invest in utility billing software should keep the following market trends in mind as they evaluate systems:

Software-as-a-Service (SaaS) model becomes more widespread. SaaS, or subscription-based software, is becoming more common for nearly all types of utility billing systems. The benefits of these cloud-based systems are quite compelling; they include quicker and easier implementation, lower upfront cost and are often designed to have user-friendly interfaces.

Demand for tailored utility billing software. Currently, there is a wide range of utility billing software options that serve different sectors such as water, sewage, gas, cable, electricity, telecommunications and internet. Demand for exclusive products that cater to specific needs of these niche end-use areas is rising. Buyers are looking for utility billing software that is tailored to meet their needs, while improving operational efficiency and regulatory compliance.

Key Considerations

Here are a couple of important factors to think about before you purchase utility billing software:

Deployment options. Utility billing software is available in both on-premise and cloud-based options. Typically, the upfront costs associated with cloud-based software are much lower than they would be with an on-premise solution.

Integration requirements. Before purchasing new software, check whether the utility billing system you are considering integrates with other business tools you use, such as QuickBooks, Microsoft Excel, PayPal etc.

Payment compliance. As utility billing systems involve payments from customers, check whether the system complies with industry standards such as PCI DSS.