Heartland Payment Processing vs MuniBilling

RATING:

3.7

(54)

Heartland Payment Processing has 54 reviews and a rating of 3.7 / 5 stars vs MuniBilling which has 54 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.7 (54)
4.7 (54)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
3 / 5
5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
April 17, 2024
July 8, 2022
Pros/Cons
  • Pros

  • The integration process is super easy and support is also very good. We never had any problem with them in the past 2.5 Years of integration with them.
  • It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website.
  • Cons

  • Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.
  • It can be difficult to go back and find transactions in the system.
Read all user reviews
  • Pros

  • The staff was great at providing any reports we needed and customized our invoices. We held weekly webinars to make sure we transitioned from our old program to Munibilling was smoothly.
  • Very user friendly, cost efficient for small agency.
  • Cons

  • The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.
  • Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos