About El Dorado Utility Billing

El Dorado by Creative Technologies is a cloud-based customer and meter management solution for utility companies to manage their billing process. It features meter reading, billing analytics and usage tracking. Users can set up utility bill projections for multiple customers based on meters’ historical average.

El Dorado includes online bill payments, a biller portal, billing forms and service order management. The solution allows users to set up customer alerts for very high or very low usage. Users can choose and customize invoices from preconfigured post cards or electronic invoice statements.

The solution is used for billing and collections by water, natural gas, electric companies and property management firms. It is...


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Supported Operating System(s):

Web browser (OS agnostic)

70 Reviews of El Dorado Utility Billing

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(28)

28

4 stars

(32)

32

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 70 results

September 2020

James from Mariana Ranchos County Water District

Verified Reviewer

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Try it, You'll never look back!

Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.

Pros

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.

Cons

As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!

Reasons for Choosing El Dorado Utility Billing

El Dorado wasn't the cheapest or the most full featured. I just got the vibe that they were as interested in my business as I was. I'm so glad I stayed with my gut feeling. It has been very rewarding!

Reasons for Switching to El Dorado Utility Billing

the program did not allow us access to our own information. Every time you wanted to take a look at some of your data it was another tech support call and another fee.

Response from Creative Technologies

Replied October 2020

Thanks for the 10 out of 10 review Jim its been great serving you !

February 2020

Michael from Somerset Domestic Water District

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Water utility software

A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Pros

Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Cons

Tablet app should have an auto-transfer feature vs transferring the file.

Reasons for Choosing El Dorado Utility Billing

Best GUI interface, best price, best support which all started with top tier sales! [SENSITIVE CONTENT HIDDEN] are the best!

Reasons for Switching to El Dorado Utility Billing

QuickBooks did not meet the needs of a utility

Response from Creative Technologies

Replied February 2020

Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.

April 2021

Sara from BLUE ROCK MGMT LLC

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

April 2021

Poor software developers

I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard.

Pros

The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great.

Cons

Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development.

Reasons for Choosing El Dorado Utility Billing

Based on the marketing demo it looked like a user-friendly product that allowed for some customizable features. Unfortunately, their team doesn't understand programming and they created a kludge and it is a bit of a mess.

Reasons for Switching to El Dorado Utility Billing

Based on the marketing demo it looked like a user-friendly product that allowed for some customizable features. Unfortunately, their team doesn't understand programming and they created a kludge and it is a bit of a mess for more advanced users.

Response from Creative Technologies

Replied May 2021

Sara, we always appreciate customer feedback and as long as your a customer we will support you. We know making a move to a new billing system is complex and there could be a learning curve but as you state the application is very easy to use. We are always willing to spend more time with you on training and helping you get your arms around automating your meter reading and billing procedures. Rest assured there is no data no your hard drive it's all stored in a secure cloud server. We are also glad to hear you feel our integration with the Invoice Cloud portal is great, our developers working hand and hand with the Invoice Cloud team to offer a unique and easy to use solution. We are always here to assist and make your 100% happy.

March 2019

Gwen from Lander County Combined Sewer & Water District #2

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Pros

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Response from Creative Technologies

Replied March 2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

October 2020

Carol from The Town of Marland

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2020

Marland City Clerk/Treasurer

See the above comments I made I think that pretty well sums it all up. Overall it's a good system!

Pros

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

Cons

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.

Response from Creative Technologies

Replied October 2020

Hello Carol - We appreciate the high ranking on the ease of use of the software and the customer support. We can certainty help you with a customized workflow guide to help with your billing . We do try to keep the manual up to date and there is so many features and topics to cover so sometimes it's a bit overwhelming. We are always here to help so if you ever get stuck please give us a call.