El Dorado by Creative Technologies is a cloud-based customer and meter management solution for utility companies to manage their billing process. It features meter reading, billing analytics and usage tracking. Users can set up utility bill projections for multiple customers based on meters’ historical average.

El Dorado includes online bill payments, a biller portal, billing forms and service order management. The solution allows users to set up customer alerts for very high or very low usage. Users can choose and customize invoices from preconfigured post cards or electronic invoice statements.

The solution is used for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.

Customer database
Customer database

Customer database

Customer profile

Customer profile

Email notification

Email notification

Invoice and payment history

Invoice and payment history

Supported Operating System(s):

Web browser (OS agnostic)



37 Reviews of El Dorado Utility Billing

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 37 reviews

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Akenya from Jasber Utility Services, LLC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

My experience with the software has been good; however I would love to see some improvements.

Pros

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement.

If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Review Source: Capterra

Carla from North Manchester Water Association

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Wonderful company to work with.

Pros

Software is easy to use and user friendly. They have a wonderful support department, always very curious and helpful.

Cons

I would like to see more report options and options on adjustments where you could customize the reason for the adjustment.

Review Source: Capterra

Debbie from Moro Mutual Water Co

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Have been using the software for a number of years & am extremely satisfied with it

Helps me get my job done quickly and it's easy to refer to when customers have questions.

Pros

The support is fantastic. They're very responsive and helpful with solving my problem quickly. I haven't had to contact them lately because the program was so easy to learn and the problems are rare. The last time I contacted them was for an update - which was great!

Review Source: Capterra

Diana from Sportsmans World MUD

Ease-of-use

Value for money

Customer support

Functionality

March 2018

used it for several years. it works well for our water district. They are always making improvement

Pros

The reports are great and customized if needed. They can be exported into Excel. Just about anything my board wants to know I can usually deliver.

Cons

Having to switch to different screens so much. But that may be my problem. I'm not very patient!

Review Source: Capterra

Dillon from Village of Evans Mills

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

We use this software to manage our water and sewer billing

An easy way to manage and bill all water and sewer accounts in the village

Pros

The functionality of the many different kinds of reports that can be generated is nice. I also like that accounts can be looked up using many different search terms.

Cons

For our purposes, we need a third fee type, but that is not available. This forces us to assess both fees using one of the two hard-coded categories and then split them out into two accounts later by hand. Also, the lack of ability to easily select individual accounts to print out bills seems like an oversight. When people come to pay and forget their bills, I have to add a special handling code to their account to print their bill out individually and then remove the special handling code afterwards. It just seems like the ability to select accounts to print out bills and the ability to assess as many separate fees as needed would be built into the software.

Review Source: Capterra

REBECCA from DELTA RAIN INC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

BEEN USING PROGRAM FOR 17 YRS.

Pros

CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.

Cons

1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.

Review Source: Capterra

Robin from Mapleturn Utilities

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

User-friendly, and expert help

Pros

ease of sorting data, ease of correcting mistakes and tracking those entries, multiple standard reports access.

Review Source: Capterra

Caroline from Arrowbear Park County Water District

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The utility billing software is uncomplicated and fairly easy to teach to other users.

I am not sure of any specific benefits I receive using this software but I find it user friendly.

Pros

The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Cons

Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

Review Source: Capterra

Laura from City of Buckman

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This software is a little hard to work with. The help button confuses you more then helps.

Pros

Logging in is easy. I have tried to use the help menu in the past and it is a little cumbersome to navigate.

Review Source: Capterra

Susan from San Luis Bay Mobile Estates, Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This has streamlined our process from reading meters to the end billing extremely well.

Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Pros

The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Cons

Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

Review Source: Capterra

Kendra from Timber Cove County Water District

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Billing is hard, creative technology tech support makes it so much easier

Stable program that produces nice statements and an excellent data base for customer information and usage.

Pros

Friendly service, El Dorado is a nice stable program with good well thought out features, it produces an easy to read statement and handy spreadsheets.

Cons

I have a hard time getting El Dorado and ICloud to synch regularly, I get a lot of error messages, the edit button automatically comes on when I am looking at a customers account and this makes it easy to change something by accident.

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

June 2017

Kendra - thanks for the 10/10 recommendation and feedback regarding ways to improve the El Dorado product and online features.

Patricia from Fairfield Municipal Authority

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Have used ElDorado software for 20+ years, and selected them when we were ready for new software.

Pros

Easily adjusted the program to suit our needs and the billing format that our customers were most used to

Cons

Have have several technical issues, but their tech support is readily available and easy to work with

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

May 2017

Patricia - thanks for your 20 + years of loyalty to El Dorado. We are always here to help on any product questions.

Jean from West Brookfield Water Department

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Program is very easy to use

Pros

Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.

Cons

I wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

June 2017

Thanks Jean we are always enhancing the system reports and will add this request to the list.

Jean from West Brookfield Water Dept.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Outstanding Customer Service

I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

Pros

Easy to use

Cons

None

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Jean - Thanks for your support and great review, our #1 priority is customer service. Please let us know if there is anything else we can do for you.

Jean from Berwick Township

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Berwick Township

When I was having problems, customer support did not know how to fix my problem, so they had to ask someone else.

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Thanks Jean - Thanks for your comments, we always escalate open trouble tickets to our team lead. We do offer a system health check to ensure your system is running properly.

Kristin from City of Boise City

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Utility Billing Software

Utility Billing Software is easy to use and a great program. It is easy to post payments and do Utility Billing.

Pros

Ease of use

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Thanks for the great review Kristin, our team always enjoy working with you and the city.

Kristi from Avila Beach CSD

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Utility Billing Software Review

Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Cons

"Find" feature is frustrating. Quick Reports are frustrating.

Review Source: Capterra

VICKIE from Sarepta Water Works District

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

QUICK AND EASY SOFTWARE!!

THIS SOFTWARE HAS BEEN EXCELLENT FOR OUR USES AT THE OFFICE. I AM NOT THE MOST COMPUTER SAVVY PERSON FOR SURE, BUT THIS HAS BEEN RELATIVELY EASY TO USE. I WOULD RECOMMEND THIS PROGRAM TO ANYONE. STAFF IS VERY HELPFUL WHEN I HAVE A PROBLEM OR DO NOT UNDERSTAND SOMETHING. THIS PROGRAM HELPS OUR OFFICE RUN MUCH SMOOTHER!

Pros

Easy to use.

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Thanks Vickie we always enjoy working with you and supporting your water billing needs.

Tim from Cape Royale Utility District

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Billing software review

Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports.

Pros

We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers.

Cons

Custom reports within El Dorado are not as flexible as we need them to be.

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Tim appreciate the feedback, we are always looking at ways to make the product better one of the items is on our list for our next release due out this year is to enhance the custom report features so stay tuned more innovation coming down the road...

Caroline from Arrowbear Park County Water District

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

El Dorado review

Appreciate west coast customer support, my requests I have made have been fulfilled for a minimum coast (special issues), helpful customer support.

Pros

Ease of use

Cons

no comment

Review Source: Capterra

Response: Creative Technologies, Creative Technologies

March 2017

Thanks for the review Caroline, we always enjoy working with you and helping our customers simplify their billing.


Displaying 1 - 20 of 37 reviews