From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

I love how easy it was to implement and the customer service was great.

Their customer service was outstanding. I needed initial help installing the code on our website and they provided great videos and instructions on how to go about it.

You may need to use a paid option to more actively discourage spurious litigation.

I recommend anyone to use UserWay. It is the BEST web accessibility solution and makes the site better for everyone.

It is the BEST web accessibility solution and makes the site better for everyone.

Account settings using your iPhone/mobile are difficult; menus and display need some UI/UX improvements.

It doesn't fix everything. You do have to go in and hard code permanent fixes, but the widget lets you know what to focus on as guidelines.

When there was an issue I had trouble logging in to fix the settings.

How all the pages on the website are listed in the portal, was somewhat confusing at first.

Gave an excellent response. Solve problems quickly and easily.

I think it's been helpful to ensure our website visitors feel we are inclusive and want to ensure they have access to our services and programs.

This company is complicit with lawyers( ambulance chasers) who hunt innocent businesses threatening them with lawsuits until they sign up for this bogus program.

This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention.

ADA compliance, or at least awareness, is becoming more important so a widget like Userway's is nice to have and their customer service has been excellent.

Negative reviews that claim this software is not compliant.

Very quick & easy deployment. Amazing integration with WordPress.

Easy to use and easy access, very good for our customers.

We've had a great time implementing UserWay and all our interactions with their team have been lovely.

Overall ease of Userway setup is the best plus point.

Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless.

In addition, users who do not need the accessibility plugin can push it to the side, so it does not overlay the site content. It also supports Hebrew and English, which was a great relief.

Great menu of options once expanded, and great customer service. Custom trigger option is a must, and they have it.

The software was easy to purchase and install but what's best is that it works without causing any issues with the site. It's nice to know it's there, doing its job for those who need it.

It was extremely easy to integrate into our system. It installed super fast and required no outside development and provided us with full compliance.

Some plugin incompatibilities have been found - for clients with low band with hosting accounts we have had to turn off at times.

Translation is limited to a fixed set of languages. Some of our community's biggest language groups are not included.

Sometimes, the user interface interferes with the website design & blocks crucial tabs or buttons on the phone.

Prominent features that helped us is the ability to make the page contents dyslexia-friendly and different types of available cursor options to navigate the overall site / application.

The comprehensive set of tools/reporting allowed me to see a top down view of my site and the parts of it that needed to be more user friendly.

I really liked the scanner with the elaborate report. Impressed with the service and professional look.

The settings page, the way how it easily integrates with your site, within seconds, woww.

Price is a little steep but the quality of the product is worth it.

It was easy to implement on our website at a low cost, allowing us to improve accessibility for those who need it.

US Dollar

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

LongDescription

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Leave Tracking

Surveys & Feedback

Employee Onboarding

Idea Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Data Import/Export

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Customer Experience Management

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Performance Metrics

Training Management

Contextual Guidance

User Interaction Tracking

In-App Events Tracking

Time on Site Tracking

Workflow Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Data Visualization

Visitor Tracking

Chat/Messaging

Customizable Templates

Conversion Tracking

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

In-App Training

Monitoring

Prioritization

Trend Analysis

Feedback Management

Product Data Management

Third-Party Integrations

Search/Filter

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

A/B Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Website Analytics

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Status Tracking

Release Planning

Text Analysis

Self-paced Learning

Project Templates

Access Controls/Permissions

Data Storage Management

Free with up to 1,000 monthly active users. Each Pendo Free subscription includes: one web, one Android, and one iOS application key, no-code analytics and in-app guides, and full access to the Pendo community and resource center. 
For greater than 1,000 monthly users contact Pendo for a custom pricing plan.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pendo

In Person

Live Online

Webinars

Documentation

Videos

From design to deployment, UserWay makes it easier for teams to prioritize accessibility and continuous compliance. The UserWay accessibility compliance platform empowers organizations of all sizes to adhere to regulations, including WCAG 2.2 AA, WCAG 2.2, EN 301-549, EAA, ADA, and Section 508. This makes digital experiences like websites, apps, and documents more accessible and usable for all. 

Relied on by leading brands and global corporations, UserWay offers an extensive range of software and services for all stages of the digital accessibility process. Their offerings include AI-driven automation, developer tools, and managed services tailored for enterprises. 

The AI-Powered Pro Widget is the cornerstone of UserWay's offerings, revolutionizing web accessibility through its ease of use for companies of all sizes.

AI-Powered Pro Widget Benefits:
- Automatically remediates accessibility issues continuously 
  to keep your website compliant.
- Instantly identifies and fixes your website code on the fly, 
  so your developers don’t have to. 
- Consistently helps you meet: WCAG 2.1 AA, WCAG 2.2, 
  ADA, Section 508 compliance, EAA 
- 100+ AI-powered remediations
- Customize the Widget to match a website’s look and feel
- Full suite of 100+ AI-powered accessibility tools
- Hands-on customer support
- Attorney-led Legal Support Program
- Real-time accessibility monitoring & reports
- A full suite of tools enables all users to personalize their 
  experience, from one simple menu
- Fine-tune Al-powered remediations so you are always in 
  control 
- 10k Pledge* in the unlikely event your accessibility is every 
  questioned in court
- Powerful legal support for annual subscribers. 

UserWay simplifies the journey to bridging the digital divide, from design to deployment, making accessibility a key priority.

Pendo vs UserWay Accessibility Widget

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