All eviivo Reviews
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Hazel
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.
Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
CONSI am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
Esther
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Returned to Eviivo because of customer service
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
PROSI like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
CONSI am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Reasons for switching to eviivo
After using eviivo for years I decided to try Lodgify on someone else's recommendation. It was a horrible experience and made me realize how much I like eviivo. First Eviivo gives me more control such as switching guest's rooms or entering credit card information-- I could do neither in Lodgify. I felt very restricted and that my hands were always tied with that system.But the biggest issue I had with Lodgify was customer service. After the initial switchover was done It was nearly impossible to even get in contact anyone much less get someone to actually help me. Often I just got a voicemail asking me to call back later. Once in a while I would be able to get ahold of someone and I would explain the problem I was having and they would say a different department handled that. I would say "great, could I speak with them?"to which they would respond "No sorry we can't transfer to them, they don't take calls." "Ok can you have them call me?" and they would say "No sorry they don't schedule calls but you can email them if you would like." It felt like they couldn't be bothered to help me. I expressed this to them on several occasions but they didn't seem to care. I decided even though it was a hassle to switch back I missed the helpfulness of eviivo customer service. At eviivo I can call or email at anytime of they day and they immediately help me, going above and beyond. [SENSITIVE CONTENT] have been amazing and so helpful and I am so happy to be back with eviivo!!
Vendor Response
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM
Replied September 2021
Audrey
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2019
Eviivo has been Very Harmful to our Business since Going Live
There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.
CONSEviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.
Vendor Response
Hi Audrey, We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo. We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch. Regards, eviivo
Replied April 2019
Kathleen
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Eviivo saves our precious time
We are very grateful to everyone at Eviivo
PROSJulie who takes care of us responds promptly and is amazing and kind.
CONSCan't think of anything that has been difficult
Reason for choosing eviivo
Much study went into this decision but Eviivo offered us what we needed.
Alison
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Keeping life simple.
I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?
CONSI can't think of any things that need to be changed.
Peggy
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Eviivo does what I need it to do
eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.
PROSIn my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.
CONSThe learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.
Reason for choosing eviivo
It was offered for those losing Webervations. It
Reasons for switching to eviivo
Forced to make the switch as Webervations was discontinued. I had used it for many years....probably over a decade and liked it. I would not have switched if I had a choice.
Vendor Response
Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.
Replied January 2021
Thomas
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
New Booking engine/software
Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....
PROSThe setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.
CONSAt fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.
Reason for choosing eviivo
Seamless transition. Also liked the promotional instructional video.
Reasons for switching to eviivo
No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition.
Michele
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Ease of Use
Pretty good ...I am happy with eviivo suite..just some changes would be so much better. Thanks
PROSI find the most difficult thing about this software is that it is not designed for dummies like me. I have to get help from the Eviivo team and get shown the path. Once I see the path I can follow through, however it is not intuitive. I find uploading photos very cumbersome and the way you have to save them...lengthy. That whole platform needs to be upgraded? I think the whole thing needs to be a bit simpler to use...as mentioned it doesn't jump out at you. I like the price point, availability of help, and the result of the booking system though. Thanks Michele
CONSAs mentioned above..sorry put the "least" in the paragraph above
Reasons for switching to eviivo
Eviivo bought out Xotelia. The switch over was seamless and well done
Debbie
Hospitality, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2020
Software with a lot of options!!!
I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.
CONSI would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.
Reason for choosing eviivo
It became to difficult to switch. I really liked Rezovations!!!
Reasons for switching to eviivo
We really had no choice
Steve
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
White Pine camps review of the Eviivo booking engine.
The transition from Weberations to Eviivo was horrible at first, given the terrible customer support at the time. But after the Austin support group was staffed and trained it has become one of the best support groups we experiance and is far superior to the OTA's Airbnb, Booking.com or VRBO's . Hats off to the current support group.
PROSRobust functionality and the quality and quantity of the available support
CONSCustomers are not presented an overall view like the Planner view and are frequently confused by Eviivo's presenting properties that are not available after they specify dates and capacity needs. Customer reach out to us and complain about the process and we have to spend time with them to help and explain. When glitches and bugs occur in the software ( Like the event when Payments stopped or deposits suddenly included taxes) it takes far too long to correct the issue., (often 3 weeks+)
Reasons for switching to eviivo
Webervations was discontinued and purchased by Eviivo
Vendor Response
Steve, Thank you for taking the time to review. We appreciate the candor. A couple items of note. First...your observation about our robust functionality / ease of use dilemma is common. eviivo literally has more than 30 software engineers that are constantly working on the platform. We purposely focused on making the platform more comprehensive from the beginning. Recently, we have worked just as hard to improve the ease of use & to improve our training. These improvements are continuing. In regards to your reference to the payments issue that occurrred, please note that was an issue with a merchant provider partner...not with eviivo. In fact, it was eviivo who pressed and found the issue on behalf of you and others. Lastly, we really appreciate your call out of our support team's performance. In fact, Capterra users have done the same calling out eviivo's support team as much better than industry average. Thank you for your continued patronage!
Replied September 2022
Donna
Hospitality, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed July 2021
Eviivo was the suggested replacement for Webervations
This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.
PROSMore user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.
CONSIn addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.
Reason for choosing eviivo
At the time it was the suggested alternative to Webervations, and I thought it would be the product supported by the Chamber of Commerce. Unfortunately they decided to go in a different direction, and given the time and effort in getting set up with Eviivo, along with the 3rd part credit card processor, I decided not to make another switch
Reasons for switching to eviivo
Chamber of Commerce in my community cut ties with Webervations and Eviivo was the suggested alternative. After I made the switch, they decided to move to JackRabbit. I had already invested too much time and effort into making the change to Eviivo and didn't follow, so now I am no longer included in the Chamber of Commerce listing in Hermann. Unfortunately they have never been able to work out a solution to the communication issues between Jack Rabbit and Eviivo, which leaves me under advertised in my community.
Vendor Response
Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US
Replied July 2021
Pecco
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Best Customer Service
When I was notified that eviivo would take over Rezovation which I used for 13 years, I was worried. however, all agents of eviivo I came in contact with have performed better than I could have imagined. it is just comforting to know that a team of eviivo has your back . thank you, I love you all.
PROSThe easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.
CONSnothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.
Reason for choosing eviivo
At the time it was the easiest way to go since eviivo offered to take over my old records and guest information
Reasons for switching to eviivo
Rezovation was bought out by eviivo
Sean
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2016
7 years of pulling my hair out...
So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions. When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile. RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences. Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance. The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.
PROSEase of use. Support is always available during normal business hours, and no wait time. Customization of reports and letters. Automated letters for reminders and follow-up with guests. Excellent up-time. No Night Audit process necessary.
CONSThe largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet. Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check. This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare. I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times. The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports
Molida
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2018
Can be questionable
It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.
CONSThe system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.
Michael
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Used by the #1 Small Hotel in the World
Our overall experience is that for us, we would have no need for any other product.
PROSWe have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.
CONSThere is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk
Reason for choosing eviivo
Ease of use, great interface
Meredith
Hospitality
Used more than 2 years
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2016
Epic implosion of quality and functionality after 17 years...
We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform.
CONSOver the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere.
Carol
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2020
Wish I had picked another software!
My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.
PROSNot much. It did integrate with my previous system.
CONSIt is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.
Reason for choosing eviivo
I decided to give it a try, because Eviivo bought out my previous system - Webervations. With the current pandemic, it is highly unlikely that we will be able to reopen anyhow, so we will stick with Eviivo at the moment until we see how things work out. I have to say that the information provided about the current situation affecting travel have been informative and helpful.
Carolyn
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Online Business partner
We had a struggle with the learning curve when we first moved over to a vevo but became more and more comfortable with it to the point with now we are extremely comfortable. Always learning always finding out new ways of doing things
PROSWe are very happy with how evil organizes our bookings for us. The new buffering option is excellent for us during the COVID-Also very useful with the COVID-19 recommendations Staff are extremely helpful when we run into difficulties and answer all of our questions. Their response time has improved very much over over the time. We would recommend it to our Business colleagues
CONSIt would be useful if there was a more detailed manual to follow to help with the learning curve. For example I was using rate plan to change dates and prices. But then found out after many uses that all I needed to do was going to force booking. Information like that like if it FAQs it could be sent periodically with updates and changes that are happening would be useful.If I missed the memo I apologize..
Reasons for switching to eviivo
Our contract with Xotilia ended. And Eviico was offered at that time
Vendor Response
Thanks for the kind words, Carolyn! You can find detailed help guides (plus videos, webinars, Masterclasses, and eLearning modules) on eviivo University. Hope this helps! James Shephard, Territory Manager
Replied January 2021
Rachel
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Will your business benefit from using Eviivo?
Excellent. I can't recommend it enough. As a bit of a technophobe it was a relief to find an online platform which was almost seamless to use. The support provided was excellent. The staff were always polite, patient, efficient and lovely to talk to. I always felt they would go above and beyond. The awards nights were also great fun and enjoyed meeting the team as well as other accommodation providers.
PROSThe booking system was so useful for every aspect of running and promoting our business. It was easy to use and any updates were smoothly integrated.
CONSNone. I can't fault this system in any way.
Reason for choosing eviivo
They were a 1 stop shop. We had to set up Booking.com separately but once this was done we could integrate it in with the rest of the products. It worked very well.
Reasons for switching to eviivo
We phoned, randomly, and had a representative visit us. From the initial point of contact to ending our contract the service and staff have been excellent. Definitely worth the change.
Graham
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Eviivo - a great PMS for managing 2 bedroom room cottages or 100+ room hotels
I chose Eviivo from a shortlist of maybe half a dozen products when I started out three and a half years ago now and I've grown my business on the back of it. The support during the pandemic of 202/21 was exceptional too. And the price has been a constant too, which is really nice. To be honest, I can't imagine being without Eviivo now.
PROSThe support. It's second to none. You don't need it often, but when you do it's there for you.
CONSTo be honest I can't think of any features I don't like about Eviivo. And I rarely think of improvements that could be made to it (although I do sit up and take notice when Eviivo bring out improvments). I suppose I could cite the fact that there isnt a facility within the software where users can suggest improvements (or not one I've found anyway). Also, Eviivo don't have an affiliate scheme which is a pity, otherwise I'd probably be even more pro Eviivo than I am already!
Peter
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Superb in every way
We own and run a very successful small award winning Bed & Breakfast in Northamptonshire and Eviivo was initially recommended to us by a close friend who could not recommend them highly enough. Our experience with Eviivo was nothing less than totally professional at all times, their software has been so well developed and it took us no time at all to to feel we had been using it for years - their training was second to non and really helped when starting to get to grips with the software and what we particularly liked was how flexible it was towards our business. I really cannot recommend Eviivo highly enough you made was was initially a minefield a complete pleasure.
CONSI have none at all, everything was so well thought out and there was always someone on the end of a telephone to help out if needed.
Sandy
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Software is good
As described a very comprehensive solution for an industry from Bed and Breakfast to multi room hotels. Even a person who is digitally challenged like myself working through the help desk has used it successfully for over 10 years
PROSVery good comprehensive system essential to the smooth operation of my business
CONSA bit challenging when it comes to changing rate plans
Reason for choosing eviivo
BACK UP. does not matter how good the product. If on an odd occasion you need help. People make the difference. We are starting back post Covid19 I had to re set room only rates. [SENSITIVE CONTENT HIDDEN] in customer care help desk guided me flawlessly through a procedure I was having problems with. Top marks for product knowledge and communication skills. Exactly the reason I chose Evivo years ago.
ANNMARIE
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Eviivo Booking engine
Over all we are pleased with Eviivo. The more we play around with settings and features, the more we have been able to refine things to our needs.
PROSSet up and general usage. The way we show on third party booking sites.
CONSLack of direct customer support on Sundays, and the limited availability of support on Saturdays. We are a bed and breakfast and the weekends are our busiest times. Having support to resolve issues would be very helpfull.
Reasons for switching to eviivo
Not an option, system was being replaced.
Tiggy
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2021
My Eviivo review
I was asked, a few years ago, to do a filmed review for Eviivo. No problems until I was asked about support given to us by Eviivo! I indicated that they should miss that question! I really didn’t want to give such a negative reply, the only one I could give at the time! If I was to repeat the performance I would now be able to praise the support with live chat when you need it and the list of most asked questions answered etc. Well done Eviivo for listening!
PROSThe Eviivo diary and booking procedure are very easy to use and have improved with additional options especially making group bookings. I can see at a glance what rooms I have available and bookings I have.
CONSThe area I find harder to use is setting up special offers, discounts etc. I have done it but often have to get help from chat room or phone. This tends to put me off setting these up.
Jodene
Hospitality, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2017
Extremely slow to respond, read the small print
None and they are charging me for service not received.
PROSI have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success.
CONSI could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup questions answered I decided not to use this software. I was surprised to find that, despite not using their software for even one day, I am being charged for their services for 12 months. I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused. I let them know that I would do what I could to warn others of this little "trick" (who reads the small print? who would think that by going through the sign-up process, which happens all the time before seeing a product, in order to be introduced to their service they would charge for 12 months of service even though their services were never used?) So, beware. If you want to use this service they require that you go through a training to see what the service is but by agreeing to review their product via a training you are also agreeing to pay for a 12 month subscription. Secondly, the questions I had following the training were never answered. One email was "answered" (with a non-answer email) weeks later with an apology that they were SO busy.