eviivo

RATING:

4.0

(379)

About eviivo

eviivo Suite is an award-winning booking and property management platform, trusted by over 26,000 accommodations globally. It is designed to help accommodation businesses of all types and sizes go further, faster, and simplify without compromise. eviivo's all-in-one platform provides hoteliers, property managers, and hosts with an easy way to manage bookings, guests, online travel agencies (OTAs) and property owners. A beautifully designed, color-coded calendar allows users to review all booking activity at a glance, regardless of source or location. It is the central place from which users can easily manage their day-to-day operations. Meanwhile, leading integrations with all major OTAs — such as Booking.com, Expedia, Airbnb, Vrbo & Google Hotel/VR Ads — save hours by...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

eviivo Pricing

eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.

Starting price: 

$40.00 per month

Free trial: 

Not Available

Free version: 

Not Available

eviivo now on mobile. Download on Google Play or Apple App Store

eviivo Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for eviivo

1 - 5 of 378 Reviews

User Profile

Hazel

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Not just a software. Eviivo is a great team , ready to help,just what my small Guest House needs.

PROS

Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

CONS

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

Thomas

Hospitality, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

New Booking engine/software

Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....

PROS

The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.

CONS

At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.

Reason for choosing eviivo

Seamless transition. Also liked the promotional instructional video.

Reasons for switching to eviivo

No choice really, Res-nexus was going away, and this was the alternative that was offered. Yes there was other systems available but this was a seamless transition.

Joy

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2020

Eviivo Review

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

PROS

It accurately keeps bookings and I don't have to be concerned about double-booking units.

CONS

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

Reasons for switching to eviivo

We rolled over from Webervations and thought Eviivo would be as good, or better, but it's not.

Vendor Response

Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

Replied January 2021

Alison

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Keeping life simple.

PROS

I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?

CONS

I can't think of any things that need to be changed.

Phillip

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Feature rich and simple to use

Overall, we have enjoyed using Eviivo and have shunned many similar companies looking to entice us away. What Eviivo offers is at least equal to other providers and often more at a similar price. Using international staff, Eviivo's simplicity has meant seamless transitions for the new staff and us, and the multi-language help section helps a lot too.

PROS

Its simplicity, useability and managed profiles for security. More features than any one person needs and uptime is excellent - can't think when we last experienced any downtime.

CONS

We are a small hotel with 10 rooms, so we don't use the housekeeping feature and many others. These are great features and essential to larger operations, so this is not a negative in any way. I only mention it to emphasise that there is more to Eviivo than many of us need. Not a problem, but a fact.

Reason for choosing eviivo

Eviivo seemed to meet all our needs and was free at the time. Now the monthly fee is comparable to siteminder and others