Simple to use. Value for money.

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

New Booking engine/software

Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....

Pros

The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.

Cons

At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.

Eviivo Review

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pros

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Cons

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

It's like having a staff person!

eviivo suite gives me peace of mind knowing that my bookings are being handled. It frees up my time so that I can get my work done and still have some freedom in my day.

Pros

The Customer Service crew are wonderful. They are friendly, helpful, and available. It has made my job as "jack of all trades" so much easier as it quietly and efficiently manages my bookings. I like that it has a direct booking function and that I can create in-house promotions.

Cons

The only "con" is that it can be a bit overwhelming because it does so many things. I am a hands-on learner and like to figure things out myself. Sometimes I hit a wall but, the Customer Service Team always help.

Software with a lot of options!!!

Pros

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Cons

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.