eviivo Software

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PriceDemo

FrontRunners 2020

Find out more:

PriceDemo

About eviivo

eviivo suite is a cloud-based booking management software designed to help small hotels, lodges, vacation rentals, and other establishments manage guests, reservations, payments and more. It offers white-labelling capabilities, which enable businesses to design personalized websites with custom colours, domain, and logos. The channel manager automatically synchronizes rates, availability, images, terms, policies, extras, content and more from eviivo suite to a wide range of online travel agencies (OTAs) like Google Hotel Ads, VRBO, Expedia, Booking.com, Priceline, Airbnb and more. Administrators can use the guest manager to add, update and track guest details, print registration cards, send notification emails to guests, and handle reviews. Additionally, the dashboard...

eviivo Pricing

eviivo suite starts at $30 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.

Starting price: 

$30.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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OTA distribution - Channel Manager

eviivo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 298 reviews

User Profile

Derek

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

February 2020

Simple to use. Value for money.

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Reasons for choosing eviivo

Preauthorisation of credit cards and flagging failed ones

Walter

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Great Customer support

Pros

We are new to the software but so far the support has been great. The support team takes their time answering my questions.

Cons

Nothing so far, I am working on getting the auto emails to go out like I like it but so far it is going OK

Reasons for choosing eviivo

yes

Reasons for switching to eviivo

No Customer support, they always seemed to be in a rush to get off the phone or chat

paul

Company size: 1 employee

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

je sais pas quoi mettre

Pros

n avoir qu un logiciel qui gere tout le conseiller que j' ai eu hier est vraiment tres sympathique et professionnel

Cons

complexe, on devrait pouvoir gerer ca plus simplement juste avec le calendrier avec la securite 3DS les paiement ne passe plus

Brent

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

New to Eviivo and very pleased!

Valuable time saved. Dependable multi channel management. Improved, customized guest communications. Life/Work balance restored.

Pros

The Moon Dance On Boarding experience has been smooth, informative and rewarding thanks to JL and the professional, detailed, patient guidance and implementation provided! JL has given us alternate suggestions and, unique to our situation, solutions that have shown we are being treated as a valued customer and not just a task to be slotted into fixed solutions. In addition to JL's incredible service with On Boarding we have been very pleased with the quick (within the hour) assistance from Chat Help. Dependable channel management to avoid those dreaded double bookings is of course important. However, the convenience of bringing everything to one dashboard is great. The time savings which we are now experiencing from automated payments and automated, customized emails with guests, is going to be huge! At Moon Dance we value our Life/Work balance, especially as we approach our seventies, so 40% to 60% time savings in some areas is very important to us. Moon Dance is very pleased with the overall functionality and ease of use. We are also impressed that there seems to be a proven commitment to upgrades, added features and a new mobile app.

Cons

We don't have much to complain about. We strongly recommend that you fully engage in the Eviivo University videos and Articles so that you can maximize the integration of your business with the Eviivo platform. The more you prepare and understand both about how you want your units to appear on OTAs and be described and what Eviivo can do and not do, the smoother the experience and the happier you will be with the product. Pre-load your photos and logos and the descriptions for each unit/cabin ahead of the On Boarding and your will have a smoother experience. The editing software within the email customization proved to be just as clunky and glitchy as it has been on a few other packages we have worked on in other businesses, but with patience and trial & error it fell into place. Definitely an area for future improvement.

Reasons for choosing eviivo

Liked the Sales staff and time they committed before closing. Found their demo the most detailed and liked their willingness to spend extra time explaining functionality. Found the price attractive even though not the cheapest. We follow the investments of InvestCorp with interest and the fact they have a long term ownership of Eviivo is reassuring. Many of the other Channel Managers seem to be positioning for an IPO or buyout and that may introduce uncertainty.

Reasons for switching to eviivo

API Channel Management; automation

Response from eviivo

Brent, We really appreciate you taking the time to review your experience with eviivo. Mike

Replied February 2022

Mariepierre

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

EVIIVO et moi, on fait 2

Eviivo est un bon collègue de travail quotidien

Pros

Ce que j'apprécie le plus outre l'excellente gestion des réservations, c'est la possibilité de créer des fichiers clients. D'où facilité de saisie manuelle par téléphone et possibilité de faire des annotations (ex : pas de gros oreillers, allergie gluten, voiture électrique etc...)

Cons

Idée d'amélioration : 1/ pour la saisie des indicatifs des numéros de téléphone. Au lieu de faire dérouler le menu, que les pays les derniers saisis restent en haut de la liste. Exemple : j'ai beaucoup de clients suisses et à chaque saisie, je dois faire dérouler le menu jusqu'en bas pour trouver Switzerland. 2/ pour la saisie pays, c'est Suisse et pour la saisie préfixe du tél, c'est Switzerland : pas logique.

Reasons for choosing eviivo

j'ai été "forcée" mais bien accompagnée

Reasons for switching to eviivo

Xotelia car Eviivo n'existait pas encore en 2017

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