About eviivo suite

eviivo suite is a cloud-based booking management software designed to help small hotels, lodges, vacation rentals, and other establishments manage guests, reservations, payments and more. It offers white-labelling capabilities, which enable businesses to design personalized websites with custom colours, domain, and logos.

The channel manager in eviivo suite allows organizations to list properties, upload images, and manage room rates on a variety of online travel agencies (OTAs) like Google Hotel Ads, HomeAway, Ryanair, Expedia, and more. Administrators can use the guest manager to add, update and track guest details, print registration cards, send notification emails to guests, and handle reviews. Additionally, the dashboard lets managers gain insights into ...


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Supported Operating System(s):

Web browser (OS agnostic)

162 Reviews of eviivo suite

Average User Ratings

Overall

3.59 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(70)

70

4 stars

(32)

32

3 stars

(14)

14

2 stars

(13)

13

1 stars

(33)

33

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 162 results

February 2020

Derek from TheMeetings.ie

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

February 2020

Simple to use. Value for money.

99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros

Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons

Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

Reasons for Choosing eviivo suite

Preauthorisation of credit cards and flagging failed ones

October 2020

Thomas from Tuckernuck inn B&B

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

New Booking engine/software

Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....

Pros

The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.

Cons

At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.

Reasons for Choosing eviivo suite

Seamless transition. Also liked the promotional instructional video.

September 2020

Joy from Firefly Beach Resort

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

September 2020

Eviivo Review

It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

Pros

It accurately keeps bookings and I don't have to be concerned about double-booking units.

Cons

- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

October 2020

Terri from Seaweed and Sod Farm & Bed and Breakfast

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

October 2020

It's like having a staff person!

eviivo suite gives me peace of mind knowing that my bookings are being handled. It frees up my time so that I can get my work done and still have some freedom in my day.

Pros

The Customer Service crew are wonderful. They are friendly, helpful, and available. It has made my job as "jack of all trades" so much easier as it quietly and efficiently manages my bookings. I like that it has a direct booking function and that I can create in-house promotions.

Cons

The only "con" is that it can be a bit overwhelming because it does so many things. I am a hands-on learner and like to figure things out myself. Sometimes I hit a wall but, the Customer Service Team always help.

Reasons for Choosing eviivo suite

My initial reason was price. And at first I really believed that this was just going to be another expense. Once I decided that eviivo was like having an administration assistant I embraced the monthly fee (even in the off season) because I realized it was one of the best decisions I have ever made. It's a powerful program and I'm still learning about all it's functions. I would also like to say - I deal with several OTA's and businesses on both a professional and personal level and I find that eviivo has, by far, a superior customer service team.

Response from eviivo

Replied October 2020

Thank you so much for the wonderful review, Terri! Hearing that both the platform and the support team are making your job easier (how many people or things are doing that in 2020?) makes me smile. Please let us know how we can continue to help you and your hospitality business! Mike Weimann GM - North America

October 2020

Debbie from White Pine Cabin Investors LLC

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

2.0

Functionality

4.0

October 2020

Software with a lot of options!!!

Pros

I became associated with this software when the previous software company REZOVATIONS sold to Eviivo. The transition was a bit bumpy at first but over time Eviivo has become enjoyable to use. It has a lot of capability with a lot of options. Customer service is sometimes right on with help, other times I struggle to get a solution or a satisfying answer to my question or concern. I would like to see an improvement to the the ability to send email confirmations and correspondence to our customers.

Cons

I would like to see an improvement to the ability to send email confirmations and correspondence to our customers. It would be nice to be able to preview or edit the email before you send it to your customer. Some times it becomes this software makes it difficult to change the price of a room when you book it.

Reasons for Choosing eviivo suite

It became to difficult to switch. I really liked Rezovations!!!