Jurny

RATING:

4.37

(19)

About Jurny

Consolidate all your apps, dashboards, fees, and providers all in one place. Jurny has built the industry's first vertically integrated system. AI pricing, smart access control, noise sensor dashboard, guest verification software, PMS, messaging, channel management, cleaning management software, online reputation tracker, and more all-in-one system, all-in-one dashboard. We don’t only centralize your entire operation in one dashboard, but we do the same for your guests, with our cutting-edge guest mobile app, allowing you to automate their entire stay. Room temperature control, open and close doors, chat with customer support, access check-in information, access amenities, extend bookings, and get local recommendations, all on their phone! Take your operation and gues...
Jurny Dashboard
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Jurny Reviews

Overall Rating

4.37

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jurny

1 - 5 of 17 Reviews

Alexander

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Full-stack tech for our vacation rental portfolio

The Jurny team took the time to understand our goals from the very beginning. No matter who we speak with at Jurny, whether it’s management or support, our experience has been nothing short of 5-stars.

PROS

The system is almost entirely turnkey. We were able to quickly integrate Jurny into our properties and since doing so we are saving countless hours every day. Among other things, guest also seem to love using the app, which is extremely beneficial as it contributes to an overall positive stay.

CONS

I guess as a “smaller” operator it’s a little more expensive than we would like, but at the end of the day, Jurny is a net positive contributor to our bottom line, so no complaints and most definitely worth it.

Reasons for switching to Jurny

Jurny offered a comprehensive solution that adds meaningful value to our business One solution that solved nearly all our needs. Not a difficult decision

Vendor Response

Hi Alexander, Thanks for your in-depth review of the Jurny system. We are so glad you are enjoying the system and all its capabilities! We will continue to keep improving our customer service and technology so we can continue to provide the best support to short-term rental owners and operators.

Replied September 2022

Erin

Verified reviewer

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Still Getting Onboarded

Great sales team. Now to get onboarded!

PROS

I'm excited about the feature set Jurny showed me, but I haven't finished onboarding!

CONS

Limited messaging tools for guests. I really wish there were canned responses I could save for each listing to make customer service easier on my VAs.

Reason for choosing Jurny

Feels like a good middle point between Hospitable's limited offering and Streamline's beast of a product. Also makes more sense from a financial perspective at the size of my business.

Reasons for switching to Jurny

I need financial reporting.

Vendor Response

Thank you for taking the time to provide us with such a detailed and positive review! We are so pleased that Jurny's feature set impressed you enough to switch from Streamline, and that our team was able to provide excellent service. We understand your concerns about messaging tools for guests, and we do allow canned responses that you can save for each listing in order to make customer service easier on VAs. We've also rolled out Nia, our new AI that can help your VAs answer questions & inquiries from guests. I will have our team reach out to you for a quick tutorial! Thank you again for using Jurny and for your valuable feedback.

Replied January 2023

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Jurny Inc. Review

Overall, I believe Jurny Inc. is a company that is dedicated to providing high-quality, personalized short-term rental solutions that are both affordable and sustainable. They go above and beyond to ensure that every guest has a comfortable and memorable stay. If you are looking for a unique and enjoyable travel experience, I highly recommend Jurny Inc.

PROS

One of the things that I appreciate most about Jurny is their attention to detail. From the moment you book your stay, you can expect to receive personalized attention and support from their team of experts. They go above and beyond to make sure that every guest is comfortable and satisfied with their stay.

CONS

What i like the least about Jurny is that they may not be suitable for travelers who prefer a more traditional hotel experience. Unlike hotels, Jurny's properties are typically located in residential buildings, which may not offer the same level of amenities or services as a traditional hotel.

Dylan

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2023

RUN!!! Promise the moon and can't even deliver the sky.

Horrible experience! Wasted a lot of time and resources and ended up having to drop them. They still charged me.

PROS

Looked Really good from the demo but failed to deliver.

CONS

They set crazy expectations in the demo and tell you they can do almost everything then make you do ALL the work for onboarding including manually entering each properties information. They do not have a full Airbnb integration causing a ton of manual work. They claim to work with all of your current systems (I.E Locks, Guest communication, task management systems but then make you switch to there systems. They claim to have "Free on Boarding" but then charge you for "first month service" as a "deposit" then make you do all the onboarding work. Good luck canceling because they wont refund any of the charges! They have a good concept and look really good until you are actually "in" then you realize they way over promised and have ALOT of bugs and integrations to work out. They might be good in a few years but for now I don't have time to be your guinea pig.

Reason for choosing Jurny

They Looked really good. Unfortunately they failed to deliver.

Reasons for switching to Jurny

Looking for more but looking back I am way happier with Guesty

David

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Review of Jurny Rental Platform

PROS

The process is very easy to use. It consolidates all aspects of rental Mgmt

CONS

For me there are no real negatives. I don’t have anything else to say. And someone needs to send reviews of this questionnaire company and let them know they are overly time consuming for a simple review

Reason for choosing Jurny

Better customer support