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CiiRUS User Reviews
OVERALL RATING
Showing 1 - 5 of 74 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
July 2018
Ciirus has helped me jump start my business
Helped get a head start on my business
Pros
Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...
Cons
You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.
Nicole
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
April 2022
Ciirus made us happier
Overall I am happy with Ciirus. Implementation was a bit rocky- but the team pulled together and really helped us to get it going. I enjoy the fact that we can easily reach out to the team about features we would like to see changed and that our concerns/ critiques are taking seriously as we are the ones utilizing the software on the daily. Everyone is really pleasant to work with.
Pros
I am really enjoying all of the new updates- I like that the reservation calendar and payments are easy to use and view- the software makes it so that we can easily track our income
Cons
Some features are clunky- I would love to see the rate sets made easier to implement more dynamic pricing (i.e. allow me to set week days at different rates than weekends etc. for instance if I could select all M-Th bookings for a certain date range to be a certain price). I would love to avoid having to pay for an additional service to come in and price my properties.
Reasons for choosing CiiRUS
We felt that the ability to customize was important- the hands on training we received, the options we were given- we felt it was a good fit for our sized company.
Reasons for switching to CiiRUS
Our previous software was clunky and not able to provide us with the data we were hoping for. The tech support we needed was not available
Guillermo
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
April 2020
worst software I’ve ever use! Read my review
The experience was extremely bad. I selected Ciirus to make my company grow and instead of making it grow Ciirus made lost U$ [SENSITIVE CONTENT HIDDEN]! As I said to them, problems can occur and I didn’t request them the money I lost for connectivity but I was hoping they fix the problems. They never contacted me to fix the problem. Once they contacted me was when I requested a deduction on the monthly payment for coronavirus they contacted me to offer Love rentals . They said with that I was going to increase my sales .. hahahaha how funny! I don’t know if they live in planet earth or what but we had 100% cancellations! When I requested a discount on the monthly payment was because other softwares are giving between from 1-3 months free payments to keep their clients !
Pros
We’ve selected ciirus because once we start using it there were not too many softwares in the market as they are right now . Big mistake! Now looking other softwares I don’t see any pros ..
Cons
DON’T USE CIIRUS! Once we started with Ciirus they first told us that it was cloud based and it was not MAC friendly, we had to download an app where we could use it that way but it failed every day. Now they did a new version but it is bad. Then, when we signed up they told us they were working with new channels to connect ( Booking.com will be ready soon they said.. probably in just 1 or 2 months hahaha .. you know what? It passed 3 years and they still don’t have connectivity 2 ways with Booking.com, if they say they have don’t believe them ! They work with channel manager where you can connect thought them but there are always errors. we lost more than U$ [SENSITIVE CONTENT HIDDEN] for that and they never took any responsibility. Ciirus said it was the channel manager error and the channel manager said it was a ciirus error ..unbeleivable! Search for a software that has direct connectivity with main channels ( Airbnb, booking.com, expedia , homeaway) . Ciirus has connectivity with Airbnb but they charge you 1% of confirmed bookings ( other softwares don’t charge anything) . The software it is not friendly at all. Customer service it is really bad. It doesn’t have Unified inbox for the different channels ( if they say they have don’t believe them because they don’t have direct connectivity ) . The accounting side it is very poor, you can’t make a properly owner statement as it should be. Reports are very poor. I don’t even know why I’ve been using this software this long time!
Reasons for choosing CiiRUS
The other software we were considering it was in another country and as they are close to where we work we thought we were going to have a better customer service something that didn’t occur. I’m mad for selected ciirus
Reasons for switching to CiiRUS
It is much cheaper, it has direct connectivity to all channels, very friendly , it has an app where you can control everything from your phone and many other tools!
Rosmir
Company size: 1 employee
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
April 2022
very good
very good
Pros
I like very much ciirus but honesty this software can give me more than i expect
Cons
I'm sure this software is very expensive bit i think soon i can get more money using this

Response from CiiRUS
Hi Rosmir, Thanks so much for taking the time to write your review! I would love to connect you with a customer success agent so we can make sure you're achieving a strong return on your investment with our software. Please email communications@ciirus.com with your account name so that we can be in touch. Thanks!
Replied April 2022
Lin
Company size: 2-10 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
September 2020
Constantly improving
I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.
Pros
I like that I have full control and can easily correct entries and manipulate booking data. Some other softwares makes both difficult. I love useful little features like Set Booking Total. Also that there are constant improvements. Cirrus do listen and react to their clients comments.
Cons
I'm a Mac user and Ciirus has always been PC based so the first 6 years were problematic. The long awaited Ciirus 1 has addressed that problem, but still has a way to go to be as responsive as the desktop version. I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:). Also to be able to customize the appearance and lay out of owner statements which are IMHO too long and confusing.
Reasons for choosing CiiRUS
Local, approachable, young eager team, feeling of belonging to a family who knew and cared. I did leave a couple of years back and onboard with another, larger company. After 6 months I realized the grass isn't greener elsewhere and came back to Ciirus. Ive learned over the years that there is no perfect software, but I think Ciirus are dedicated to be one of the very best.