CiiRUS
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Most Helpful Reviews for CiiRUS
1 - 5 of 86 Reviews
Beth
Hospitality, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2017
Roberto and his staff are always pleasant to work with.
It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.
CONSThere is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface. I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg. More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.
Vendor Response
Hi Beth, Thanks for your review, and thank you for being a valued CiiRUS customer! I just wanted to be sure you know that our one-on-one training program is available for your use as and when you need it. We will be in touch with you separately to help you schedule a session. We would also be happy to speak about how you can make some extra money on the Rental Exchange program. We are always interested in making sure that the value of our services is reflected fairly in the cost, and we are confident that the new features and tools will be valuable to your business. Lastly, you¿ll be glad to know that we are getting ready to launch a new Webinar series called CiiRUS TV, which will be live within your CiiRUS account every day. In the meantime, our vast library of recorded training sessions can be accessed from the `Video Training¿ tab in CiiRUS. All the best wishes and kind regards, The CiiRUS Team.
Replied May 2017
Joshua
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy to use interface & Exceptional Customer Service
Pleasant & Convenient
PROSCustom Reporting & Real-Time 2 way API
CONSMissing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.
Bill
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2020
Failed Implementation - Know what you are buying
Overall it was an extremely expensive learning exercise for us. Their onboarding fee is quite high and I'm still not sure what we paid for. Basic implementation training can be achieved with their video training, they scrape the websites of existing bookings on HA to build properties, they use pretty basic templates for websites. As I said we were 5 weeks into implementation. Go Live Day we only had 1 channel semi operational. AirBnB and it was not collecting taxes correctly. TripAdvisor and Home Away followed about a week later but we learned what we thought was their responsibility was really our responsibility to work with the channels to get the changes done. Booking.com was never implemented and it represents 30% of our business so in reality I would say we never really were live. We had many software issue/problems and honestly I expected we would have some. It is software. It was very concerning though when core functionality just didn't seem to work correctly. They advertised on their website an integration with a smartlock company that didn't exist and of course it was the one that we needed. Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually. We found that we were ultimately having to touch ever booking to post payments for AirBnB, to put in door lock codes, to make sure emails were sent and to resend etc.
PROSWe originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal. Unfortunately, we couldn't get it all working and after about 5 weeks of trying pulled the plug.
CONSThere are two versions of the software... the SAAS version that they call ONE and a Windows version. ONE supposedly is their go forward platform but it is difficult to use from a booking/reservation management standpoint and while the Windows version does a pretty good job for callin reservations it lacks all of the functionality of One. We found ourselves bouncing from screen to screen to find reservations and manage the components of the reservation that are needed. The user experience has you opening lots of different modules to be able to get details you need. Very disjointed. Guest communication is a big deal for us... SMS we never could get working and were told it only works with their CRM for automated messaging... you can't send an SMS on the fly if you needed to quickly reach out to a guest. None of the messaging is connected to the booking itself so you don't know what is scheduled to go out or what has been sent without jumping through hoops to get it. They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need. Ask they why you have to use Mailchimp. Taxing for ABB does not work if you have ABB remit only a portion of the taxes and pass the remaining taxes onto the property manager to file. Booking.com has to have a very specific setup (if you use Group Home in Booking.com you will need to change) that we found at the last minute.
Reason for choosing CiiRUS
Full integration of all we needed (or so we thought) - Channel Management, PriceLabs, RemoteLock, native housekeeping module, native guest portal, integrated messaging, Authorize.net automated payments. They've got the right idea but they need to get it all to work correctly and of the above list the only one that worked as we thought it should was Pricelabs. business.
Reasons for switching to CiiRUS
We loved Bookerville... we just didn't love the channel manager that Bookerville had. We would still be with Bookerville if they had a decent channel manager. They did all we needed
Vendor Response
Hi Bill, To this day it remains deeply disappointing that we were unable to satisfy you and launch your business onto CiiRUS successfully. While the vast majority of our customers experience a smooth and rapid onboarding, it is harder for some businesses than others, and no system is capable of handling every possible need. I am pleased to let you know that we have launched major improvements to several of the areas that prevented us from moving forward together. The new Unified Inbox ties Airbnb messaging, emails, SMS, and Vrbo inquiries together with the reservations; the new Airbnb API supports the stacked tax approach you were aiming for; the new Task Manager updates support the native housekeeping goals you had; customers who require Booking.com are experiencing much success through the newly rebuilt Extended Network API. If you're willing, it would be great to reconnect and show you the extent to which we've taken your feedback to heart. Thanks Bill! Josh at CiiRUS
Replied September 2022
Megan
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ciirus can do it all!
Task manager, OTA sync & in real time, pricing system, complete 24/7 bookings and working around the clock with Love Rentals
CONSSyncing the system with QuickBooks each time a software update rolls out for the desktop version
Reasons for switching to CiiRUS
Ciirus offered OTA syncing and was working on implementing other features we knew we wanted for our growing company
Vendor Response
Hi Megan, Thank you for your kind feedback! We love to hear that the ongoing software updates and continued growth of our team has helped your business grow and be more efficient. Unfortunately, re-syncing with QuickBooks Desktop is necessary with that specific platform. Have you considered trying QuickBooks Online? This version integrates with the CiiRUS web portal and doesn't require any ongoing re-sync when updates are published. Feel free to get in touch with me at communications@ciirus.com if you want to discuss this more. We'll be happy to have a trainer walk you through the setup process and make sure it's all working properly for you. Yours sincerely, Josh at CiiRUS.
Replied September 2022
Nicole
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Was on the Fence but Glad I Jumped!
I was on the fence about switching vacation rental software. It is a LOT of work to get set up the first time and I did not want to do it again. But the company we were using before (365 Villas) was just not doing a good job. They were not responding to questions or issues with their software for the two years we used them. Plus you needed to also pay for Rentals United so you had two sets of payments. Ciirus had a great sales person that answered all of our questions. Then they transitioned us to a wonderful onboarding liaison, [SENSITIVE CONTENT HIDDEN]. He patiently walked through all the steps with my Team. I finally feel like we are in a good place with a good vacation rental software system. Thank you to the Team at Ciirus for making that happen!
PROSThe thing my Team loves most so far about this product is the customer service! They are amazing to work with and always respond promptly. I really feel like they take the time to listen to us and to help us bavigate through the learning experience.
CONSIt would be great someday if the AirBNB communication integration were a little simpler. And of course apps are nice. But it's still better than the software we were using before.
Reason for choosing CiiRUS
The customer service and the pricing seemed best for the amount of properties we manage.
Reasons for switching to CiiRUS
365 Villas had terrible communication and hours since they were in Europe.
Vendor Response
Hi Nicole, We are so grateful that you took the time to share the wonderful experience you had onboarding with CiiRUS. I'm pleased to let you know that our new Unified Inbox tool makes it simple to read and respond to guest communication via Airbnb, Vrbo, and your direct website/guest portal. Please connect with me at communications@ciirus.com, and I'll be happy to set up some complimentary training for you and your team. Sincerely yours, Josh at CiiRUS
Replied September 2022