CiiRUS Software

4.67 / 5 (48)

Our advisors have recommended this product 15 times in the last 30 days

About CiiRUS

CiiRUS is a vacation rental management solution that offers reservation management, quotes, website management, marketing, accounting and reporting features within a suite. The product is available both in cloud-based and on-premise deployment options.

CiiRUS features reservation management, which allows users to manage bookings from different channels. Users can manage offline bookings, as well as those from booking channels such as Home Away, Tourico and Booking.com. The solution also enables clients to make online payments for hotel bookings through payment processors such as Authorize.net. 

CiiRUS also features housekeeping management, which allows users to schedule staff for housekeeping and maintenance activities. Users can also view the st...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of CiiRUS

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(37)

37

4 stars

(6)

6

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 46 results

July 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

Ciirus has helped me jump start my business

Helped get a head start on my business

Pros

Customer Service is great, quick, and very helpful. Software is easy to navigate and use. Easy to find homes, add homes, features, descriptions, etc...

Cons

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

October 2019

Natasha from Elite Florida Vacation Homes

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Property Manger User of CiiRUS Vacation Software

Pros

1. Ciirus Customers Services are very helpful and this Vacation Rental Software has many capabilities for companies big and small 2. It great that the system can integrate with Channel Operators, so you can manage all your bookings in one place 3. The Mobile App is wonderful for Managers on the go 4. Ciirus has made many improvements since I started using it in 2017 and the support team continue to work with managers asking for their input, so thank you!

Cons

1. The desktop version is not very user friendly for Property managers on the go as trying to access it on your phone while out on the field to add and edit bookings or add costs to a work orders is a task...I can do it on my Iphone but its not very easy so adding that feature to the mobile app would be a great addition to the mobile app 2. Ciirus does not integrate with my online Quickbooks, you must have the QB Desktop version which is another licence 3. The Owner Statements can be a bit confusing when there are lots of entries to the Owner 4. I think a 3 day training course in learning how to fully utilize everything Ciirus has to offer to small businesses like myself would be very useful and I would pay money to attend this course if it was offered. I think if i learned how to properly use Ciirus I would save lots of time trying to figure where i am financially with my business, as i have to input manually everything onto Quick books, so double work

Response from CiiRUS

Replied October 2019

Hi Natasha, We really appreciate your kind feedback. All of us here value the partnership we have together and thank you for your loyal business. If you are not already using it, we recently launched a major update to the software, meaning that all the functionality is now available in your web browser from any device, so you no longer need to use the old mobile app, which does miss some of these features. I hope you'll check it out! Also, great news, we have just added an integration with QuickBooks online, and it should be going live in a matter of days. Please contact us to set that up. It's included in the all-in-one subscription you already have. Lastly, it would be our pleasure to host you for training. We love meeting with our customers and host training daily, online and in person. Please email training@ciirus.com to set up a multi-day session as you requested. We can't wait! Kind regards, The CiiRUS Team.

May 2017

Beth from Kalypso Bay Vacation Rentals

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

Roberto and his staff are always pleasant to work with.

Pros

It is easy to navigate. It was the first software that I used and will continue to used for the foreseeable future.

Cons

There is so much to learn you cannot possibly learn it all. Each time it updates we must learn it all over again. I have used this software for the past 7 years and have only begun to scratch below the surface. I do wish that we were able to access the Rental Exchange feature without it costing an arm and leg. More one on one training would be very helpful. Perhaps monthly webinars to further help each companies staff.

Response from CiiRUS

Replied May 2017

Hi Beth, Thanks for your review, and thank you for being a valued CiiRUS customer! I just wanted to be sure you know that our one-on-one training program is available for your use as and when you need it. We will be in touch with you separately to help you schedule a session. We would also be happy to speak about how you can make some extra money on the Rental Exchange program. We are always interested in making sure that the value of our services is reflected fairly in the cost, and we are confident that the new features and tools will be valuable to your business. Lastly, youll be glad to know that we are getting ready to launch a new Webinar series called CiiRUS TV, which will be live within your CiiRUS account every day. In the meantime, our vast library of recorded training sessions can be accessed from the `Video Training tab in CiiRUS. All the best wishes and kind regards, The CiiRUS Team.

October 2019

Joshua from ValGal Vacation Rentals

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Easy to use interface & Exceptional Customer Service

Pleasant & Convenient

Pros

Custom Reporting & Real-Time 2 way API

Cons

Missing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.

June 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

1.0

June 2019

Great ideas that fall short on delivery

Ciirus was a last minute decision to help assist with the purchase of a rental company. They have great ideas and could be a major player in this field. They unfortunately are trying to expand and grow too fast to keep control of the program, therefore failing miserably with customer satisfaction.

Pros

The concept of the whole program that Ciirus has come up with is great, and they have a lot of good ideas on the platform

Cons

The program is loaded with bugs and glitches that makes using it a regular frustration. Getting help from the help desk in not as quick or easy as you would expect, even a non reply occuring every now and then. I've even been told regarding one of the glutches that they can't figure out why it changes the dollar numbers from one screen to the next. Kind of an important item in business, not to mess with billing. Last update crashed my computer, and locked me out of Ciirus for over a day.

Response from CiiRUS

Replied October 2019

Thank you very much for this feedback. I'd like to learn more about the specific difficulties you've encountered and see what I can do to help. Your experience described is not consistent with the larger sentiment from our happy customers, so it's extremely important we have the opportunity to deliver that same value to you. We have brought in significant resources to track with the heightened demand for our services - it's unacceptable that you've experienced such delays and errors. Would you mind emailing communications@ciirus.com so we can talk more about the problems you've had, and do what we can to correct course? Thank you so much. Kind regards, The CiiRUS Team