Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.

Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable. i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september) If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report. We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one. i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on. and with all of these you can EXACTLY measure your performance per season, per quarters and so on.

After doing some research into vacation rental software products I chose to call Kigo. They seemed to offer a practical and affordable solution. We are a vacation rental company in Mexico with about 100 properties. Our clients predominantly visit from the US and Canada. An essential feature to a software product for our business is having the ability to charge our clients in US dollars as we pay our owners in US dollars. This was the first requirement we shared with Kigo and they promised they had at least 6 vendors who could provide this solution. We were also interested in the websites they offered, their customer relationship management functionality and the ability for our owners to check the status of their rental independently. After being convinced that all these requirements could be met with ease we signed up. I paid a year in advance and opted with their website build program for an additional $ 1,000 dollars. We gladly paid them nearly $ 5,000 dollars with great anticipation in September 2015. After almost 5 months we launched a website which had not credit card processing option. Kigo offered limited training on how to use their system and website. We participated in two "modules" which overlapped to a large extent and were somewhat helpful. We were promised more training which never happened. I was told it was my responsibility to contact their recommended credit card processors. I contacted each of them with no success. We worked with one Open Pay who was able to process charges in our local currency not in US dollars. This was after months of effort on our part to get the Open Pay system working on our part. We tried to use their system but it never operating property. We could not provide owner summaries. Two of our owners tried to log on to the owner feature with no success. Meanwhile Kigo kept charging us every month for a system which never worked. I asked them in numerous emails to please credit my account until we got the system working properly and they denied this request. Their sales manager stopped responding to my calls and emails. Their support staff tried to help but were not given the proper support to find solutions. My last interaction with them was for yet another $ 350 dollar charge over the nearly $ 5,000 dollars I paid them for a years service. They have responded that they will look into and let me know.

There is nothing I like about this software or company. They are liars and thieves. I have never had an experience like this and recommend that you consider your other options.

I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful. For all potentional clients looking to Kigo this is what you need to know: 1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track. 2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work. 3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come. 4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future. 5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!

To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews: 1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month. 2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering. 3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you! To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!

Revenue management, and OPS / Guest App Synchronisation with numbers of plateforms Management of properties and reservations

Miss an optimisation tool of occupation rate by having possibilities to have special prices and stay duration on empty dates Miss a full synchronisation both ways with Google Calendar To be improve radically the accounting chapter. Very difficult to communicate with owners on that

So far it's ok

Easy feature, easy to use best customer services

Taxes has to be made manually, inspection don't have check list and don't have a place to upload the pictures for inspection and housekeeping

Dear Friends, I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience. After make a subscription with kigo all went wrong and I wasn’t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway… All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization. I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. When I finally ask to stop my subscription because I wasn’t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing. I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong… all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT. After all, I asked the management to at least don’t ask me to pay any penalties as they didn’t provide me the service I was paying for and the answer : Sorry this is not possible! I really recommend everybody to be careful with this company and better choose another channel manager with better ethical. For more detail, don’t hesitate to contact me directly. Thanks again

Nothing really good because we just get troubles and problems

I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months. At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing.

In the beginning we had a lot issues with Kigo but now with the website and the guest app. It is really improving and growing with the company.

It makes it easy to work different users and owners. It gives you a better view of what is going on

The website restrictions. There should be more space to create your own website with add ons.

Our rental program has been working with Kigo for a couple of months now. At Gold Coast we have a high number of luxury vacation rentals (villa's,condo's and town homes) which we wanted to list separately on all our connecting platforms such as Booking.com, Homeaway and Flipkey. Before using Kigo we were only able to upload unit types and not the actual units separately since it would be to much work to keep all platforms up to date with rates and availability. Since we are working with Kigo we have all our rental units listed on several of the platforms. Unfortunately at this moment, Kigo does not supply a full connection with all the online platforms yet and this still does influence our online visibility for our company. We hope they will start the connection with those pending platforms soon. Also, the Revenue Management Tool that Kigo provides is a great outcome. It makes our rentals more competitive and absolutely is already influencing our number of bookings. We would however like to have an easy option to exclude some dates from the revenue tool. Right now this does not seems possible. The support team at Kigo is great. We send them a lot of emails and they are continuously answering us within the next 12 hours at the latest with a clear answer. No need for waiting to solve an issue. For our company there is one inconvinience, we are not able to get the monthly reports for the short term rentals and the longterm rentals separately from the system automatically. We have to work on the reports manually before we can send this to our customers. Overall we are very contented with Kigo and we therefore highly recommend this Channel Manager and the Revenue Management Tool.

I did not like this system at start, and I believe it is because of the way it was trained. When I got a hold of the system and became manager, I found great ways to train on the system and my staff loves it now.

I love this booking engine and it is very user friendly.

At times it seemed a tad lengthy however once I was able to get in the system and move around it was amazing.

Nope, paid these guys almost $7k in the 2 months I have had to pay and I am basically a beta tester...they are an old guard long term based PMS that is trying to move into the new world...based on the update timing for the issues I have relayed to them I expect them to be market-ready in a year or so...look them up in 2021...I get to spend another month moving to new software...YAY!

No set up fees Relatively rapid onboarding Decent price (1.25% for non payment bookings (e.g. ABB)) and 4% for paid bookings (e.g. VRBO, Booking, Direct...note that amount inc CC processing which I was paying 2.8% for at stripe so approx 1.2% for those and about that overall as well).

Let me count the ways: 1. outdated payment requirements on Kigo Pay 2. Messaging has never worked on mobile 3. Calendar is unreadable and the recent update made it worse (mobile especially) 4. Ops management is a joke (no cal for the cleaners, no email or text capability to let them know about a booking, app is unbearably unfriendly to use 5. API integrations are shite (no discount push to AirBNB as a line item or ability to push info to the detailed sections of the ABB ads, Booking paymetns always fail (see #1 for this), VRBO won't push rules (pet friendly, non smoking no parties) to the ads correctly 6. Owner XP is ludicrous (no $ , calendars still incorrect (off by a day) 7. Statements are uneditable (only able to discount)

Became part of Kigo when Instamanager was purchased by them a couple years ago. Constantly having issues with the software not working properly, website issues etc. Our website has not been functioning properly for almost two weeks now and it changes from misplacement of items on the site to not functioning at all. Currently guests cannot view any of our listings on our site, cannot get an accurate quote or book online. This is costing us untold lost business and Kigo has no answer other than "you're not the only one." We are currently evaluating other options and will be mercifully exiting their system shortly.

Websites look good when they function. The booking engine is easy to use and includes good features. Auto responders work well enough.

Customer support is terrible and mostly off shore. Constant software and integration issues.

This software is clunky, it isn't intuitive or functional in any way. What was sold to us by [SENSITIVE CONTENT] was leaps and bounds different than what we actually received. Kigo was supposed to make managing our rental and our client rentals easier. In reality, we didn't even add any of our clients to the software because we very quickly saw while using it for ourselves what a nightmare it was and were too embarrassed to offer our clients such a poorly executed system. They claim there's an "app" for owners and users. In reality, it's a junky ugly webpage formatted for mobile users. As an owner, trying to use it on your phone is almost impossible. The calendar is in a row format (like a week is listed) instead of a monthly format showing each month. We never got notifications when guests would contact us. We still relied solely on Airbnb and VRBO to communicate with guests and use the calendar. Lastly, the payment processing system is beyond terrible. It doesn't sync with the channels at all. For example, VRBO would show only tax had been collected but in Kigo sometimes nothing other than the full amount. They say they offer a functional website for smaller management companies to use. It's a VERY restricted WordPress site where they limit everything. There is (literally) only one font option and the site is locked down so owners cannot design the site to function (without errors) appropriately.

Nothing but the idea that we were sold on.

Everything. CONS Poorly designed and executed software Slow clunky platform Bounces admins from two different platforms to do very simple functions NO APP - despite what they tell you in their sales pitch Software is full of glitches and rarely works correctly The support and implementation team is lacking simple knowledge on how their software operates No notifications when guests communicate The calendar is set up in row format making it very difficult to view Data is not consistent in Kigo The client platform is sold as interactive but is really incredibly basic and doesn't allow clients to view their rental data/reporting as advertised Causes error's within channel managers

Tracking for ads doesn't work well because we can't put a tag on the check-out page. Please also look at the rating description I did on the site before this. Everything else I like. I would like to work with you for a long time. We will grow further and might need to discuss pricing then. It's a quite high percentage to pay when we have more properties. We try to double every year.

I have 12 listings in 1 city I manage myself as vacation rentals. I unfortunately feel like I was sold this product with more promises than they can deliver. Airbnb will likely put them out of business. If I could go back in time, I would not have purchased this product and gone through the integration process. First off, the set up and integration process is a nightmare. It took months and we encountered dozens of issues, lots of stress. They claim to be able to integrate with booking.com, but my experience proved that to be false. Constant loss of integration and issues stressed me out and resulted in me losing money, and I pulled out of that channel all together. Last and most of all, the system is not user friendly AT ALL. I've been using the software for a year, and I still have to call customer support all the time to ask how to do simple basic tasks. There's like 4 different log in's on different pages, all that have a dozen tabs and links. It's a mess. They only allow you to connect to 1 bank account, which jacks up my whole accounting process. Revenue and rent payment reports are not great. It's difficult to see how much you're getting paid and from what property. None of my clients recognize emails that are sent from the platform, so the automated communications that are supposed to go out are often missed. I don't think a single client of mine in a year has ever downloaded or used the app that Kigo is so proud of and sells hard.

The calendars and pricing sync well for Homeaway and Airbnb.

Set up and integration is a nightmare. Frequent issues that take days or even weeks to correct. Loss of functionality with Channels. Ease of use.

Great channel manager and very clever system to manage house keepers & guests. Romain our client manager is fantastic. Kigo listen to its customers and implement changes to improve.

Not connected to expedia and the reports aren't great. (although this is improving each day) Would be great to get better reports so we can analyse our business and make changes. Revenue management needs to be improved too.

We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed. We had a slight issue with a sync between Kigo and Airbnb, some amenities were not showing up. Kigo visited us in Bali, in person and resolved the issue within a matter of minutes with the help of Tania who works on the customer support team in Barcelona. James Glover was our first point of contact as the person for developing new partnerships in Asia for Kigo. He was extremely helpful and realistic in the way that Kigo would be able to help us, and has continued to consult with us on an ongoing basis to ensure we are getting the most from the system. Kigo have recently visited Bali to learn more about this unique market, I have never heard of any other software provider doing this, which in my opinion makes them more than just a software. Lastly, Regina is our point of contact and yet again, we are working with someone who cares and understands our business. We have been explained from day one that Kigo is not as strong in Southeast Asia as in Europe and the USA, which is why they come here to learn. We look forward to continuing this partnership for the long term and helping you develop some features that will ensure you have total success in our region. Thanks, Kigo!

- The Kigo team - Easy to use & learn - Kigo gives me a USP above others in Bali, they work offline.

- Needing to get some more Asia focused channel connections

kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them. we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

third property management, reporting about it, and area extra-net to owners log-in. direct linked to web site reporting area e-mails triggers

web site SEO photo loader without any edit program to correct payment register lack of a complete manual (even if the system is very easy to use and to learn, sometime a manual that explain you the overall functions to teach you how to manage it or give you some goods idea to implement your job, could be useful)

The system is not very user friendly and it doesn't work well with Airbnb at all as there are quite a lot of manual things you need to do, like manually enter email addresses in the customer record. No emails are imported into the system either so you have to check your email separately. Only confirmed reservations are imported which means any enquiries are not. There is also no accounting so if you want to analyse how the business performs you will need to use a separate package for that and for invoicing etc. If you buy a website and you then decide to move, you will lose the website which means you will be out of pocket for over a thousand dollars. And if you want to change the website to one of the new sites, you have to pay all over again. So again, wasted money. The customer support is patchy. Some of the support team are great whilst others are very slow to respond and fail to answer the questions asked. There is a new update coming out in October which they tell me is amazing but I am not sure I will be staying to see it. Overall its clunky and expensive. I am looking for an alternative system that is simpler to use, is more user friendly and costs less. I hope this isn't the best on the market - as claimed by Kigo.

I have been in Vacation Rentals for 30+ years, worked in many softwares and Kigo is by far the quickest and easiest to learn and teach someone to navigate to get daily task completed. Once you learn the basics of where to find what, it makes the "back side" of the software more understandable.

Many of the functions are easy to learn, or teach to new employees.

Within "All Reservations" "Check In" reports, I wish it would show what the balance is, not just "Partially Paid" and the due dates, instead of having to completely open each reservation.

I am able to grow my business because of the features that Kigo provides me and that is great. If I didn't have Kigo I would have a hard time adding more properties and owners to my portfolio. The support staff has done a great job explaining the new features and going the extra mile to ensure my needs were met.

That it enables me to build my business. I can put everything in here for a property and it keeps calendars and rates synced on all my channel partners.

I think Kigo Main and OPM should be merged together for a seamless product offering. Not being able to break out my management (% I charge my owners for management) fees from passthrough owner fees (ie. credit card processing fees) makes it challenging for monthly and end of year book-keeping.

Very good overall and especially with [SENSITIVE CONTENT], very professional and efficient

the ease of creating a reservation and sending a quote and the link to pay

The quality of the website and the poor display of the photos online. All the photos online are not display as original size and quality and give a very poor basic kigo website

Good web site ideas.

The user interface was modern and appealing to the eye. The optional web site design with sign up feature is awesome and a great value.

The on-boarding process took a ridiculously long time and their customer service team did not do a good job of keeping me informed on what was going on. Some of the features did not work as explained and the "data migration process" was almost non-existent and basically all manual entry.

I am a real fan of the Kigo solution, low cost, high speed, and easy to work with in the cloud. Their development system speed is fantastic so even if there are small gaps in the whole system they quickly fill them with great idears. By the way since three years their was no system down time a have noticed - so assume these are real professionals

I am using KIGO.net cloud software to manage my 14 vacation homes. KIGO is an agency solution which is not expensive and offers many nice features for my business. I cut off my workload by 50% using Kigo templates parsing request emails etc.. I assume the speed of the whole system and all its functions which makes my web pages so fast has its origin in his history. They did our whole web page with my personal flavour for less than 3k Euro, with all functionallity including direct booking/payment. The back office is easy to use for my coworkers, housekeeping and reception can be managed by external Google calenders, - I like the agency network function called channel manager. It is also a kind cms to manage web page changes without help from kigo. The system is partly open: very nice is to create "user defined fields" to add features like attributes which are not integrated in their common property description. The system connects to calendars of many platforms like Homeaway.

Only a few accounting features, but easy access to the whole database via a simple download.

After almost 15 years in the business of rental multi-room luxury villas i was fortunate to be introduced to Kigo by someone who used it to run their inventory of rental villas. As they said to me - "the software is really good, but what's really impressive is the company itself" he took me to a presentation where Kigo and Trip Advisor were presenting. They introduced their software demonstrating many of its features - full daily control over pricing, the integrated channel manager, the calendar systems and many others. What was really impressive was when i asked for a private meeting afterwards. As i waited for my slot to talk to them the bulk of the other people waiting were existing customers. Owing the nature of the conference arrangements i could here all the discussions. Each client sat with the Kigo representative and told them what was working for their business model and various issues they had. The Kigo rep spent considerable amount of time reviewing past tweaks and listening to what modifications they would like with the system (and that point in time their were relatively new to Asia and some of the multi-currency issues they were not ready for). Over the course of the new few months, each one of those issues was addressed, software improved, custom api's rendered to help with problems, etc. This is a big company, with serious resources, that listens. Its a very rare find in today's world. The software already addresses industry issues well (let me tell you how many hotel software salespeople have tried to sell me something completely unsuited for this industry....) Kigo does a fantastic job, it continues to improve, because that is part of their business model.