Amazing software that significantly improves the level of business revenue.

Greetings My name is Aloni Shalom and I have been involved in tourism for over 25 years. I have a vacation home on the Dead Sea, the place is well kept and invested and active for almost 20 years. Currently I work with Mini Hotel for about 3 consecutive years. It is important for me to point out that this is a very professional, professional and skilled team, and most importantly a very high level of service consciousness in all departments with a great deal of knowledge in the hotel industry. The software is very reliable, so far I have not encountered a single malfunction in terms of system operation, accurate system, and client security, very convenient and work friendly. Quick and professional answer to any question from the entire team, 24/7 telephone answering service anytime, anytime. This software instantly increases the business cycle. In my opinion, and after many tests on the subject, the good name of Minnie Hotel goes before them, and they are number one in the field. Recommend everyone to work with Mini Hotel without any doubts. Best regards Aloni

I liked everything( I liked everything(

The Shtarkman Erna Hotel is a small boutique hotel that has 30 rooms in different levels and have been in business for the last 60 years. Since our experience with variety of systems we knew what we were looking for, a system that would answer all our requests and has different options and quick solutions for our staff. We found the Mini Hotel program and decided to give it a try. We were immediately answered by their lovely staff and changes have been made to fit our requests and needs. The staff and its [SENSITIVE CONTENT HIDDEN] accompanied us when we installed it and gave us a training course both for our staff and for our financial division.

The system is easy to use and friendly to the eye. There are different colors to show the different type of rooms and the status of each guest. the system is connected to online bookings. The rates system updating makes it easy for our reservation department to give quick and accurate rates. The Mini Hotel program has an app that makes management follow stats and update guest information in a quick and easy way. It helped us go more green since we stopped photocopying ID's and used the app to take a picture directly to each guest information.

We are satisfied with the fast officiant answers from the support team, they quickly modificated our requests.

Good Exp

Easy to use, fast, reliable , fast support

We were the first to connect to the Mini Hotel software in 2008. Since then the sales of hotel rooms and other services have increased by hundreds of percent. The attitude towards us is personal and excellent with always a desire to help and listen to every problem and every glitch. We believe in this software in every aspect, speed, help in the existing situation (Covid-19), 40% discount on the monthly payment, creativity, flexibility and of course above all a human attitude :) that does not exist these days.

The software is easy and user-friendly, it has all the connections to all online sites for selling hotel rooms and all other hotel services. The staff gives excellent service and is available most hours of the day. Very flexible and listen to the customer and always try to help.

1. Software is always evolving and improving 2. Involve customers in new development. 3. Get feedback from the customer and always try to help. 4. No internet connection faults 5. Reliable and inexpensive software relative to competitors

The general experience is excellent. This software is easy, simple interfaces and support staff are very available and professional, always ready to help. It enables flexible, high-level solutions, interfaces with external companies, agents and vendors, and often updates. The [SENSITIVE CONTENT HIDDEN] are attentive to our needs and make effort to constantly improve processes that make it easier to work.

The software is very easy to use, very flexible and contains many functions that help manage the hotel. Our hotel also has attractions and other products that we sell via mini hotel.

Canceled transactions cannot be deleted in guest accounts.

Easy to use product and easy to learn, helpful and quick assistance.

Everything what i didnt like or was not easy to use thea are always helpful and try to solve problem as quick is possible

Very satisfied

Simple , efective, easy to use , user fiendly

Simple , efective, easy to use , user fiendly

excellent

it is easy to use and 24/7 help desk is very helpfull

nothing, this chanel manager is really good

Always there for us and eager to resolve any issues.

This very user friendly program enables us to run a very efficient business and takes alot of stress off the management side. The integration with mailchimp is a great bonus so that we can advertise very easily.

There are no faults that i can think of .

it takes all parts of my business, I feel that I control everything, Also the support is very good.

the interface can be a bit better, all other aspects are good enough.

Gestión de calendarios y conexión con diferentes canales de venta. Interface intuitiva y ágil. Gestor de reportes. Panel de tarifas y restricciones. Equipo de soporte técnico súper eficiente.

Sin comentarios en este campo, muy conformes con el servicio en general.

Sinceramente, desde mi lugar en la recepción, no he tenido una buena experiencia con el programa. Como dije anteriormente, seguramente se debe a que está más orientado para una organización de otro estilo. Sin embargo para un hotel con pocos empleados o movimientos predecibles, no presenta mayores soluciones.

Su versión web facilitó bastante la funcionalidad en relación a la versión de escritorio.

El software puede resultar lento para algunas funciones que requieren de actividad continua. A su vez permanece loggeado por muy poco tiempo lo que implica un reingreso a la cuenta cada ciertos minutos sin actividad. Está pensado para equipos de trabajo amplios donde cada uno tiene una función específica, pero siento que se dificulta su funcionamiento cuando se requiere cubrir una posición multitasking como en hoteles de menor categoría. En más de una oportunidad hemos requerido un blanqueo de contraseñas general porque el sistema directamente desconoce la de cada uno de los miembros de la organización. También puede ser tediosa la carga de datos y tarifas en los portales.

It made it very easy for us to connect to all the otas . And to manage all the rates from one place

At the beginning the financial part was a bit difficult for us but after some arrangements everything was perfect

Al usar este software tengo la sensación de tener más tiempo para dedicar a otros trabajos porque todo funciona automático lo único que tengo que revisar son los precios lo demás ya no tengo que estar saltando de un calendario a otro para ver que estén sincronizados.

La atención que recibi de [SENSITIVE CONTENT]! Las habitaciones ficticias que me han instalado me ayuda a hacer un overbooking que es muy importante especialmente cuando clientes no pagan todavía pero tampoco queremos cancelarle las reservas hasta que tengamos otra pagada esta función me faltó con otro channelmaneger que probé en pasado, la atención al cliente es superior a lo esperado.

No hay ningún inconveniente, lo único que se pudiera mejorar son los colores en las listas de precios para poder ver más rápido qué habitación está abierta y cuál esta cerrada pero funciona bien también con 1 y 0

Very intuitive software, easy to learn, multilingual, great interfaces with booking engines, locks. Has many reports and statistics.

I would like to have a promotion feature

Nos facilita ver el panorama de reservas para adelante, es rapido y sencillo para la carga de datos, pero resulta engorroso al momento de facturar. Se hace complicado

El calendario, los informes y el channel manager

Le faltan datos para cargar en la pestaña de cada pasajero y la facturación no es un proceso fácil de manejar por cualquiera

easy prduct to opperate very kind assistance of the stuff

most of the issues are efficient , and useful

Es excelente. Mas alla del servicio, la calidad humana de todo el equipo, realmente destable como trabajan y responden, es un placer.

Me gusta la conexión con los canales, y la posibilidad de e mails y sus variedades, también todo lo que te permite controlar y funciones. Estoy muy satisfecho

La parte de contabilidad que no me permita colocar gastos en función del tipo de caja La versión online no me gusto ni me sentí cómodo trabajando visualmente sumado a que no cuenta con las mismas funciones aun.

Nos ayuda a mantener ordenados los alojamientos.

Es simple de utilizar y claro, me gusta que se pueda conectar con booking y otras plataformas

Se cierra todo el tiempo y no lo puedo utilizar.

The benefits of Mini Hotel are that it is easy to use and reservations are entered quickly. The downside is that the notes are not very visible in the reservation

Mini Hotel is very simple and easy to use

There is nothing that I did not like.

Excelente,

Facilidad para operar y ordenar las reservas

La versión en celular es poco práctica. Enviaron un versión para Google Chrome, pero la puedo iniciar solo si lo hago desde el mensaje que enviaron

This software helps us in all deprtments across our small properties. With this software we are faster and we prevent mistakes.

There are still funktions that we don’t using, but every day we find more and more useful points, just randomly.