Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.

-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software

-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.

Easy to use, cloud based system, attentive customer service

Could improve the calendar scrolling and dragging function when it comes to using the system in iPad

overall is ok and user friendly

the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review

PMS system is for hotel check in and out . not able to record sales from others channel

easy access , simple

Easy access reservation for guest details and payment method

Guest database duplicate , hard to search for guest details .

So far is good, The soft in Team is very good n efficient

Convenient and easy to use. Save time.

So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement

satisfied with the use,based on a daily softinn user

easy to navigate through,responsive and easy to catch up with the system

Unwanted bugs sometimes in creating reservation or during heavy bookings

Easy to use, frequent training provided, great customer service.

Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com

No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.

Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.

Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.

Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The [SENSITIVE CONTENT] of the company personally monitors these activates.

Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service.

Still lacking a very few features but being developed

They provide a profit, they provide the service that I would recommend to anybody. They go above and beyond the norm, very personal service.

The software is very easy to navigate and very well thought out

No real negatives, as any that arise are so swiftly and efficiently dealt with that they become irrelevant .

Satisfied.

Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support.

No weekend support by Softinn. Private training needs extra fees.