--- title: "PetDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PetDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PetDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Veterinary Software](https://www.softwareadvice.com/veterinary/) / [PetDesk](https://www.softwareadvice.com/veterinary/petdesk-profile/) / PetDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/veterinary/petdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/veterinary/petdesk-profile/alternatives/) # PetDesk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 183 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 130 reviews (71%) - 4 stars: 45 reviews (25%) - 3 stars: 5 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The interface is intuitive, training new team members is quick, and support is responsive when we need help. - I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. - I can access any past records and get help easily by communicating with our vet online rather than calling the busy office or waiting until open business hours. ### Most mentioned cons - Our biggest issue was when we were having clients get reminders in CST instead of EST- where our clinic is located. When I brought this to the attention of PetDesk, we were notified that we need to tell clients to delete and re-install the app, which is not feasable for our large clinic to trust that all of these clients will do that. - This is typical as I always have to make multiple email, phone, and text messages to get a response from my implementation representative. - Was told to run around and plug in phones and then goodbye was provided no login information no training on the app or phones, told that callers would pop up they do not. ## PetDesk customer reviews Showing reviews 1-25 of 183 (page 1). ### PetDesk Review - Overall rating: 3/5 - Reviewer: Brittany R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros PetDesk was extremely easy to navigate, and provided clients with a portal for the pet's records. #### Cons We had repeated issues with the reminder system, and eventually cancelled PetDesk all together. #### Reasons for choosing PetDesk Pricing and services provided. --- ### Great Client Communication App - Overall rating: 5/5 - Reviewer: Samantha L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience and wonderful customer service experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great way to interact with our clients via text messaging and integrated with our current software. #### Cons I can't think of any reason we are not happy. #### Reasons for switching to PetDesk Expensive and didn't have some of the features we liked about Petdesk --- ### 10/10 Recommend PetDesk - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetDesk has helped our hospital differentiate ourselves from the others in a crowded market. We focus on a positive client experience, and PetDesk has helped us deliver on that focus. We have used PetDesk since we started Family Pet Health, and I believe we would not be as successful without them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use by both clients and team members makes PetDesk an integral part of our business. Clients' use of PetDesk decreases the amount on incoming calls that we experience, and that helps to lower the stress levels of our entire team. #### Cons I wish that there was a better alert system when someone sends us a text or request for appointment. If we are using our PIMS, we can't tell that something new is happening on PetDesk. I also wish there was a mobile app for the hospital side of things rather than having to login on a web browser. --- ### Attractive appointment system - Overall rating: 4/5 - Reviewer: Kathy H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered New user as a result of vetstoria merger #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly app, sort by ratings, phone and desktop capabilities, able to customize to practice preferences #### Cons Doesnt sync automatically with practice PIMS #### Reasons for switching to PetDesk Part of company merger, wasnt a choice to opt out --- ### Convenient communication with our clients - Overall rating: 5/5 - Reviewer: Candice C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc. #### Cons The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything. #### Reasons for switching to PetDesk Better features with PetDesk. We did not have a very communicative relationship with our rep at the time and their software was not appealing or easy to navigate. --- ### PetDesk has been a great addition to our hospital - Overall rating: 5/5 - Reviewer: Kristen L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Overall we are happy with PetDesk we are still learning the potential this service can do and plan on growing with the company over the years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our clients love that they are able to text us and request services via the app. We were using VetStreet portal and didn't have many active clients. We are able to use this every day and noticed that more clients are responding via text than picking up the phone. It has definitely helped our hospital greatly. I'm also not sending post cards out monthly and it has saved me a lot of time not stamping over 300 cards a month. We have noticed since reminders go out every 2 weeks now the call volume has leveled where as it would peak as soon as the post cards all went out at one time. Most of our clients are confirming through the app or text notification so it has decreased our outbound calls. #### Cons There are a few things we hope improve over time with PetDesk. We don't like how long it takes for confirmations take to update in Avimark it can take more than an hour. You definitely need double monitors to use PetDesk easily otherwise you would minimize a lot of the time to go back and forth between the two screens which is time consuming. We also don't like how it doesn't tell our surgery appointments to fast via text when we set it up to do that. I would like the app to block clients from requesting sick appointments, we have it listed in the note section not to use the app for sick appointments but clients still do it. When it comes to appointments we have the option to send alternate times I would like to see that be one option and not two, we don't always have that availability. I wish they had an app for Admin/Manager to use it would make things a lot easier for me to check-in while at home or over the weekend. #### Reasons for choosing PetDesk I did look into using Rapport that integrates with Avimark. I didn't like how they tried to push for us to allow clients to schedule online, PetDesk has this but doesn't push it. I liked PetDesk's interface as it was bright, easy to see, and user friendly. Rapport was not appealing to the eye when it comes to design. Even though PetDesk is still on the higher end of affordability for a small animal hospital it was cheaper than Rapport. #### Reasons for switching to PetDesk Vetstreet was not helping our clients stay in contact with us. The online portal was not cell phone friendly so a lot of our clients did not log in. We needed something that was user friendly so our clients would be more willing to log in. --- ### PetDesk in Small Animal Practice - Overall rating: 5/5 - Reviewer: Sharon A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PetDesk has been a great asset to our veterinary practice. The staff time saved and postage/postcard expense saved in processing manual reminders alone is worth the cost of PetDesk. We have new and increased avenues to communicate with clients and they with us in our "phone/social media connected world. Customer service is also good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetDesk has made a large impact on our daily functions with integration into Avimark, sending reminders and confirmation of appointments. Clients like the mobile app and it offers another level of client communication. Staff time on the telephone is reduced. The software is easy to use and train. Integration was very easy and successful. #### Cons Handling new client requests via the PetDesk link on our Website can be challenging as a call or other forms of communication are needed to set up new clients. #### Reasons for choosing PetDesk Weave could not provide the Avimark integration required to send reminders and the overall Aviamark integration was not as progressive and easy to use. --- ### PetDesk ROCKS! - Overall rating: 5/5 - Reviewer: Mary S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered I think I already covered this above #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK! Mary #### Cons There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it! #### Reasons for switching to PetDesk We were getting poor service. Especially customer service. And our reminders were a problem. We tried to work with them, but got nothing but frustration. PetDesk blew them out of the water in the first week. --- ### Great App for Clients - Overall rating: 5/5 - Reviewer: Courtney K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Petdesk has a great support team, whenever I had a issue they were very quick in getting it fixed for us. We would still be with Petdesk if we didn't come along the other software that we switched to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature that we liked the most was that clients were able to have their pets medical records and had the capability to email their pet's vaccine record to their groomer or boarder. #### Cons We just cancelled our services with PetDesk because we switched over to Vetstoria who can allow our clients to live schedule. With PetDesk there was a lot of phone/text tag trying to figure out which appt time worked best for them. #### Reasons for choosing PetDesk Petdesk had more to offer then AllyDVM plus all of the services that we wanted Petdesk had! --- ### Review - Overall rating: 5/5 - Reviewer: Julie L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered CUSTOMER SERVICE. I had never done a website set up before, they had always been cookie cutter sites. I really enjoyed working with the staff and loved watching them make our ideas come out- Customer service follow-ups-I wish I had more time to spend with them to be able to take advantage of what there is to offer. (texting) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reminders, texting clients, mass messaging-during bad weather situations or power outages, I am able to access from home or my phone to contact clients. CUSTOMER SERVICE-Start to finish and continues to be the best thing about this company. (So don't go changing that)! #### Cons I would say when scheduling an appointment from an owners request, lag time during their response, will cause them to lose that time. Without having to block times off, there is not really a good way to manage that. Having said that, I feel like there is not a great way to fix that either. #### Reasons for choosing PetDesk Customer service and follow ups. #### Reasons for switching to PetDesk Not enough services, customer service was terrible --- ### Thank you! - Overall rating: 5/5 - Reviewer: Mylissa R. - Verified reviewer: Yes - Industry: Veterinary - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Perfect! I appreciate the prompt reply and attention to the problem. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thank you for syncing my app with my provider. [sensitive content hidden] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! #### Cons Nothing, we love it. Everything is great. --- ### PetDesk Review - Overall rating: 5/5 - Reviewer: Danielle L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier. #### Cons Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service. #### Reasons for choosing PetDesk n/a #### Reasons for switching to PetDesk Loyalty Program and App capability --- ### Excellent veterinary support software. - Overall rating: 5/5 - Reviewer: Thomas L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss. #### Cons I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments. The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did. Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle. --- ### PetDesk is an easy and essential software in Vet med - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love PetDesk at my clinic. It saves us time by having clients do simple requests. We found it to be crucial for our work flow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reminders for appointments and the ability for our clients to request refills and appointments with the app. It coordinates well with our core software and is very easy to use. #### Cons Reminders go out for appointments canceled one to two days before. I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our office feature only an alternative time and date feature. This would save us many calls and put it back on the client. Sometimes we can’t schedule things with the app and need to talk to the client. --- ### Can't imagine doing what we do without the help of Pet Desk! - Overall rating: 5/5 - Reviewer: Tracy N. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions. #### Cons So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page. --- ### Best Program! - Overall rating: 5/5 - Reviewer: Jaime W. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Communication is key and with PetDesk we are able to communicate with our clients quickly and there is no "phone tag". This has saved our client relations team hours of phone time and they are able to give our clients that are in clinic more attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had tried many different marketing programs to help ease the work load of our client service team as well as help drive appointments. PetDesk has been the best program to help us with it all. They helped us build a beautiful updated website and are able to make updates/changes quickly when we need them. The program helps with appointment confirmations, upcoming/past due reminders, mass emails, and text communications. My favorite part would be the personalized app. With today's technology, the new generations need an app for everything and the PetDesk app does it all. Clients can even request new appointments, cancel appointments and request medication refills directly through the app. They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use. #### Cons There are times when responding to clients through the dashboard we are limited on the amount of characters we can use. We always want to give the best customer service and with limited characters we have to cut it short. --- ### Love Interacting with Clients through PetDesk - Overall rating: 5/5 - Reviewer: Jeannie M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Great software, not looking back. Increased interaction with clients :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Texting clients is lovely Clients appreciate Rewards Points Decreased no-shows with PetDesk reminders Customizable Reminders and Rewards #### Cons Sometimes glitchy on the client texting screen, needs refresh often Rewards points expiration date does not update upon change- Shows incorrect information to client. --- ### PetDesk makes my life so much better! - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered PetDesk Support and Technical Team have implemented several of our requests to improve the program. Their customer service is second to none!! We have noticed a big decrease in the number of phone calls to the clinic and this allows us to process customer requests at our convenience. No longer do we feel the phone is the force that dictates our time. BIG WIN! Customers love it because they no longer forget to schedule appointments or request refills because they can do it while watching tv in the evenings. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the very beginning, the PetDesk sales, implementation, and training team were amazing in getting us up and running. It was quick, efficient, and so easy to use right out of the gate. We noticed an amazing difference right away in a significant decrease in the number of "no-shows." Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue. The software is easy to access, easy to learn, and very user-friendly for staff and clients. #### Cons We purchased the texting option and the only negative we have found so far is the refresh rate (not instant). #### Reasons for choosing PetDesk The sales team was able to answer all of our questions and recommendations from other veterinary users sealed the deal. --- ### Absolutely - Overall rating: 4/5 - Reviewer: Kathryn S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I love the software. It makes my job easier, as well as my life as a pet parent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It truly is an all in one platform. It does not replace the receptionist, but it absolutely helps them out. It is also a very straightforward tool for the customer. #### Cons Prescription requests needs little work. When a client requests a medication the only option is to alert them that it is ready. There needs to be a function to alert them that it has been declined, or is in progress. --- ### We love PetDesk at our practice! - Overall rating: 5/5 - Reviewer: Andrea T. - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our CSR team gets a "break" from answering the phones while our clients schedule online! We love having such an easy option for our ever growing millennial pet owners! #### Cons We would love to see more functionality for appt. scheduling. It would be great to be able to set up different appts. with different guidelines. For example, our wellness exams book out between 4-6 wks. and we would like to be able to restrict clients from requesting them prior to with a nice note that explains why. We would also love to be able to have appts. on our schedule that are tagged in a way that doesn't allow a follow up survey. This would apply to boarders who are in clinic. It's unfortunate that these clients get a follow up survey when their pets are still in our care. As you can imagine, they get quite alarmed by this. Another great option would be extending the client reply box. Our team often finds themselves replying to clients in a separate email to discuss upcoming services that are due etc. vs just simply replying through PetDesk. --- ### I Recommend PetDesk to other veterinary clinics. - Overall rating: 5/5 - Reviewer: Ruby S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Easy to work with, excellent support staff! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of client to clinic communication. Two-way texting with client. Appointment scheduling and confirming. Loyalty program! #### Cons I can't think of anything we don't like about PetDesk. #### Reasons for switching to PetDesk PetDesk has a much better platform. --- ### PetDesk is worth it! - Overall rating: 5/5 - Reviewer: Ruth R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered PetDesk has put us on the Google map! The reviews generated by PetDesk prompts and the client feedback we receive via the admin dashboard have been invaluable customer satisfaction tools. I appreciate this as a business owner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PetDesk has simplified our reminders system. Previously our staff spent valuable work hours printing and stamping postcards, calling clients to schedule and confirm appointments, and documenting these communications in our software system. We have been able to regain hours of time with PetDesk. Clients appreciate being able to see their pets' medical records and to request appointments through the app. #### Cons There are so many areas for customization that some items need trial and error to get right. This isn't necessarily a con but realize that it may take time to create a fit that works for your clinic. #### Reasons for choosing PetDesk I heard more positive feedback about PetDesk through Facebook veterinary manager groups. --- ### Love PetDesk! - Overall rating: 5/5 - Reviewer: Jamie S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Communication has definitely improved with using the texting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the texting feature. We text test results, surgery updates, and check in with patient updates. #### Cons I wish it would integrate better with PM programs. But, I understand why it doesn't. --- ### You need this for your veterinary clinic - Overall rating: 5/5 - Reviewer: Heather B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great program that allows ease of use with customer database software. Great for sending mass messages to clients and does pretty well with integration for reminders. I love the overdue reminder/client compliance interface. And the clinical analytics is great. Also offer telehealth if needed. #### Cons Not as up to date as some other software offered. The main feature I wished they had was quick access outside of the clinic to the full daily schedule of clients and appointments and could push information to the days schedule of any changes. --- ### Pet Desk for Additional Veterinary Appointment Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The app allows clients to confirm appointments or make changes directly from their smartphones and is easier to use than a web browser would be. You are able to set email reminders to be sent out at a certain frequency allowing for time to be saved in many areas. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software allows you to set the level and method of reminders that you would like to be sent out consistently saving time for receptionists as we no longer have to call about appointment reminders or manually send emails or alerts. #### Cons The only downside to this system is that not everyone appreciates the constant reminders, especially if they are still coming from other methods as well. Because I usually still call to remind clients of appointments, some have noted that they receive too many reminders. There is also a certain demographic that frequents our hospital that doesn't understand how to use the software and though we do offer help in learning, some people are resistant. ## More reviews [Next reviews](https://www.softwareadvice.com/veterinary/petdesk-profile/reviews/?page=2) --- PetDesk Reviews, Pros and Cons - 2026 Software Advice