Ease of booking for clients, therefore more bookings. More efficient use of employees' time.

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Very happy with this product overall

It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature. It is very user friendly, for clients and staff.

I wish the new client form was customizable. The analytics could be stronger.

Good

Appointment making system is simple to use for customers

Customers cannot choices the vet would like to see. Also excluding the appointment section not easy to use. Force customers to put in a reason for appointment

Everyone is on their phones or computers and especially the younger generations. many of our clients prefer booking online, especially since they can do it from their phone and being able to book even when we are closed

it's easy to set up, live chat is available, it's in real time updates, it helps reduce appts with CSR on phones

It's a bit pricey, sometimes getting help is hard that is live and not a robot

Very happy with the service that is provided!

The ease of setup, the communication between Vetstoria and our clinic is imperative!

Owners sometimes will make an appointment for something that we do not want them too by changing the reason for visit. We can usually catch this and fix it.

We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.

The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.

We have not had any issues or concerns with Vetstoria.

Excellent. Great customer service and super responsive and helpful.

They are very responsive and detail oriented. Always able to assist with what is needed for your practice.

It would be great to have a 30min slot function instead of just 15mins

Very useful and ideal for clients who are in a rush or panic

Ease of booking for clients and the ability to provide appointments without a phone call / visit

Nothing bad to say or suggest , we are very pleased with the service vetstoria provides and are excited to continue using the platform going forward, assisting all our clients.

The ease the clients have, the fact it can be done after hours at the owners convenience, reduces the number of phone calls allowing the CSRs to help the customers in front of them.

I don't like that this survey REQUIRES me to answer this question when I have done nothing but praise this product.

Positive experience overall. Increase in new clients intakes as they can make bookings for the next morning overnight.

Our phone calls to book appointments are definitely reduced and clients love the convenience of easily booking out of business hours.

Vetstoria is on the pricier end of similar products, but I feel it is worth it for its ease of use and functionality.

We have been entirely impressed with the quick setup, efficient intregration and effective customer service. We strongly recommend this product, it has been nothing but a benefit to our business

Vetstoria has very effectively integrated with our PMS (idexx animana), and has demonstrated significant value in terms of increased bookings (usually done out of hours), and reduction in phone calls into the clinic allowing for increased staff productivity by reducing work load over the phone. Furthermore as a start up clinic we are marketing to a modern client base which expect online booking, of which Vetstoria provides us with.

We have minimal issues with the services, the only issue was setting up of the unavailable appointments was a little confusing, but easily managed once understood

Great customer service - goes the extra mile!

Simple to use dashboard, as an admin user you can play around to make sure the appointments offered to client works for the team.

All works well no complaints and anything that I need help with the support team are there to help.

Vetstoria is beneficial to our business. The demand for booking online is ever increasing and lessens the large volume of incoming calls, allowing our front of staff to have more time engaging with clients in the practice.

The software, in particular the self service portal is easy to use, even for the non tech savvy user. Modifying the settings to correlate with our changing schedules in the veterinary practice is quick and not time consuming. You can easily customise the software and be incredibly detailed or start by using a basic format and tweaking as required.

In regards to appointment scheduling, at times it does not pick up length of appointment required, however this is more to do with the client booking the appointment.

Once installed easy to use for the client; it gives us an opportunity to welcome new clients who rather communicate online rather than using their telephone

More likely to have your appointments made leaving unused spots in your program, in other words you need a good receptionist to avoid too many blanc spots in your appointments schedule

The set up process was straight forward and easy to use. Julian helped every step of the way. Anytime I have a question I get a quick response and resolution.

I wish we could have some doctors on 30 minute slots and others on 40 minutes, but it is a problem of the program we use I think.

Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

Would like to see a feature added to Facebook as a Book Now option.

We found it a very flexible platform, easy to integrate into our website and clients have given mostly positive feedback.

Occasionally clients have reported that they couldn't complete a booking.

The support received by Vetstoria, the ease with which it was installed and fits in with our existing software

Minor glitches are dealt with readily by support staff.

Has enabled Clients to book appointments when we are closed. Has made booking certain appointments very easy for Clients.

A shade over priced. Does allow Clients with a certain approach to over ride the system and book online when they should be ringing the practice - this only happens occasionally.

The software was easy to install and I think that this was mostly due to the fantastic Vetstoria customer service. Additionally once software was up and running, if there were any ad-hoc issues then they were addressed and resolved by Vetstoria support in a very timely manner.

Had some issues with Digital Marketing tab within portal. I wanted to be able to use customised links for campaigns and initially this function was not available to me. This issue was resolved though.

It has been a smooth process - overall happy with it.

The ease of scheduling for our clients and the ease of our staff being able to integrate and confirm them with Cornerstone.

The Google My Business mobile link does not show.

Very easy to navigate and several ways to ask for help if needed.

All is great! No issues or concerns at this time.

The scheduling portion has saved so much time.

Sometimes our appointments are wrong like they should be scheduled with a tech but that rarely happens

very good

easy to work with and kind staff to talk to

pricing is heavy at first but it should pay back

Our phones have been so busy that we needed to get clients to book online, and we are gradually converting them.

It has been so easy to start using Vetstoria. I couldn’t believe how quickly it was up and running. Not only is it easy for us but it’s so simple for our clients too.

Upgrades and improvements seem to happening frequently which is a bonus.