I couldn’t believe how quickly it was up and running. Not only is it easy for us but it’s so simple for our clients too.

Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software.

The only thing this software is missing is a required questionnaire for clients booking an appointment.

The software is super easy to use and manage the effortless online booking flow. When I needed help from customer support they were quick to respond and resolved my challenge with ease.

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs.

It is easy to learn and incorporate into our scheduling process. The widget for the website, helps us guide clients to this feature.

The perfect integration with our PMS system, the immediate diary synchronisation, the flagging of client mismatch and the absolute customisability.

How new cards are created not ideal, seems to put first and  2nd name in surname ext.

The ease of scheduling for our clients and the ease of our staff being able to integrate and confirm them with Cornerstone.

Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing.

Vetstoria is amazing -freeing up our receptionist's time for those of our clients who know when & who they want to see-with the added advantage that they can book at any time of the day or week.

Swift and thorough responses to any questions.

Customer service has always been really helpful and understanding how important being able to book online is to our clinic.

The software was easy to install and I think that this was mostly due to the fantastic Vetstoria customer service.

Easy to use, easy to navigate around the website.

Integrates really well with our PMS-& easy to configure.

Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable.

Online booking is incredibly easy and user intuitive.

Fantastic support form Vetstoria following any inquiries.

Struggling to link to our Facebook  page, probably due to FB not Vetstoria.

Good integration with our PMS in general. Quite easy to use and understand.

Ease of use simple layout. Good tips on how to manage successfully.

This online booking system has proven to be a valuable asset to our practice.

Easy to use and integrate with great support. Takes the pressure off the phone lines and the clients love it.

The set up process was straight forward and easy to use. Julian helped every step of the way.

I wish we could have some doctors on 30 minute slots and others on 40 minutes, but it is a problem of the program we use I think.

My main problem is not having the time to exploit all the potential uses.

We chose Vetstoria because of the ability to integrate with Cornerstone. The set-up and implementation was efficient and did not require a lot of time from our management team.

We found it a very flexible platform, easy to integrate into our website and clients have given mostly positive feedback.

Our clients tell us that they love the option to book online.

The team behind Vetstoria are outstanding too. Alway's more than happy to help and solving queries & issues in a phenomenally short time.

The product is good, I  am sure they will make it great at some point.

We have been entirely impressed with the quick setup, efficient intregration and effective customer service. We strongly recommend this product, it has been nothing but a benefit to our business.

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

A huge benefit to clients to be able to offer online bookings, great product, so easy to use.

Clients are able to book at times that leave unuseable gaps. Ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Vetstoria has been great and extremely flexible.

Firstly, we don't have time to sit watching email. Secondly,  if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment.

We like how easy it is to make and create medical notes. The reference lab and the telemedicine integration are quite good.

Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working.

I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients.

Since I am not on management side I can not determine if this software error or user. Management is always confused.

In general Cornerstone is just a cumbersome software with a lot of inefficiency which is very annoying for ER work.

I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements.

Easy to use and navigate through, for people who have never used it before, easy to learn and get comfortable with.

Ease of use for everyone in the practice. I like how things are laid out and that everything has a nice order to it.

Love that is also merges with Cornerstone timeclock for payroll.

There are so many ways to do the same thing you find that no two staff members are doing it the same way - difficult for training/SOP's.

We enjoy how many third party companies we are starting to use are also integrated with Cornerstone.

Some features are not user mistake friendly, it is often difficult to correct redo problems as they arrive.

Customizable operating software with AMAZING customer support.

This is a great program that we've utilized for 20 years. Would love to see some improvements, but overall happy with it.

D appropriately trained on how to use Cornerstone, it could be a fantastic program but it is challenging in its current form.

It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering.

The Boarding Module is outdated and disjointed. It does not fully integrate into CStone, in my opinion.

What I like the most about this incredible software is the easy to use guidelines. Makes running a veterinary practice easier.

The poor compatibility with Idexx Digital Radiography is one of the most frustrating things I've ever had to deal with in practice.

There is no excuse in this day and age for software this bad.

The lack of wellness plan offerings. We had to write it in ourselves which lead to many missed charges and extra discounts given since it wasn't automatic.

Hoping they will be able to stay relevant and take this to a cloud platform. We have been very happy with this for the past 11 years.

I have loved the amount of information I can use from the software and the support (albeit paid for) is excellent.

Being server-based hampered our business in the 21st century. The software is fine for smaller hospitals who don't require a lot of updated features.

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place.

Customer service is amazing. If you are having issues doing something they help you right away and are always friendly.

Overall I have been happy. Have used several PM software and find they all have things that I love and don't love.

The price is higher than other programs, and remote access is limited.

Customer support was always very helpful any time there was an issue but lack of wellness plan implementation inspired us to switch.

So if 2 people are writing exam notes on the same patient, the one who opened it second will have everything disappear when it is reopened.

Cornerstone is a solid product. It has a few drawbacks but its a pretty good top contender in the Practice Management Software category.

Their customer support is fantastic. They are available by phone, cornerstone chat, and you can allow them remote access into the system to resolve issues and do quick visual training.

Overall improvement of charge capture and inventory management. This has resulted in inreased revenue.

US Dollar

Vetstoria is a real-time online booking platform, helping veterinary clinics take appointment bookings online, secure payments, set up digital marketing campaigns, take telemedicine appointments, and run reporting. Vetstoria also syncs with your clinic's software in real-time, meaning that appointments made via Vetstoria appear immediately in your practice software, and emergency block-offs, or appointments booked in the clinic are immediately reflected in Vetstoria - so say goodbye to double bookings!

Vetstoria's online booking is also completely customizable, so you never lose control of your diary. Vetstoria enables managers to set rules and intelligent triggers to decide what can be booked and when. You can set rules around which appointments take priority, when certain appointments can be booked and by who, which appointments are available to new or returning clients, which clinicians are able to take which appointments, and much more.

Vetstoria also allows you to accept debit or credit card payments or pre-authorizations during the appointment booking process, and allows clinics to take new client information before accepting appointments from new clients. Additionally, Vetstoria lets you automatically confirm appointments and send instant email notifications with all the details direct to the pet owner.

LongDescription

Electronic Payments

Payment Processing

Customizable Reports

Confirmation/Reminders

Calendar Management

Telemedicine

Self Service Portal

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Customizable Templates

Appointment Management

Third-Party Integrations

Appointment Scheduling

Live Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Vetstoria

Live Online

Webinars

Documentation

Videos

Cornerstone from IDEXX is versatile, feature-rich practice management software that can be customized to meet your every need. Cornerstone is used by over 125,000 professionals at the leading veterinary hospitals, specialty referral hospitals, and corporate groups. It is backed by in-depth training (virtual or onsite) and expert support. Simple subscription pricing and flexible programs make Cornerstone affordable for your growing practice.


Treatment Planning

Whiteboard

Patient Records Management

Purchase Order Management

Status Tracking

SMS Messaging

Charting

Electronic Signature

Invoice Management

Communication Management

Template Management

Data Import/Export

Accounting

Inventory Tracking

Imaging and X-rays

Email Reminders

Workflow Management

Prescription Processing

Estimating

Billing & Invoicing

Accounting Integration

SOAP notes

Records Management

Secure Data Storage

Inventory Management

Check-in/Check-out

Windows 7

Windows Vista

Windows XP

Windows 2000

Windows 8

Windows 10

Simple subscription pricing. 

Flexible programs bundle apps and diagnostics for valuable savings.

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