About LoopUp

LoopUp is a cloud-based video conferencing solution designed to help businesses communicate and collaborate with external and internal stakeholders. The platform includes real-time alerts, which let hosts receive automated notifications when a guest joins the meeting.

LoopUp comes with an interactive interface, which allows managers to view active members/speakers, include additional information with LinkedIn profiles, add late joiners and mute background noise to improve calling experience. It offers numerous features such as one-click sharing, multi-device access, audio/video recording, iOS and Android mobile applications, screen sharing, data encryption and more. Additionally, professionals can send invites to multiple users using the Micros...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

117 Reviews of LoopUp

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(77)

77

4 stars

(34)

34

3 stars

(3)

3

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 117 results

August 2019

User Profile Picture

Andy from Bespak Europe Ltd

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Slick. LoopUp addresses all of the usual roadblocks when it comes to conference calling

We've made conference calling easy. With the sign up link any of our users can setup their own account in minutes. The mobile app and Outlook plugin make the service incredibly powerful. With a bit of help from Will we've setup a list of all of our conference rooms for our users, so they can just click the room name and the phone rings like magic - press 1 and you're in your conference. Users love the ease with which they can share content and because we've invested in some great conference phones the audio is fantastic - much better than voip over laptop speakers or headsets

Pros

Simple and clean interface Just the right amount of features High level of customisation - users can tweak their settings to suit themselves Fantastic customer service from Will Pruce - from inception to implementation to business as usual

Cons

A few of the settings my users like can't be set as a default for our business so I have to ask them to make the changes for themselves

Reasons for Choosing LoopUp

The main reason was the pricing structure. LoopUp allows anyone who wants a room to have one - they only pay if they use it and they only pay for the features they use. Other platforms charge for all of the features all of the time, LoopUp charges per minute per feature. We can also bill each call back to a cost centre which means IT no longer has to centrally fund all conference calls and it's easier to see which cost centres or project codes are using the service.

Reasons for Switching to LoopUp

initially due to poor customer service from Arkadin and many failures of their platform.

August 2019

Ryan from Bespak Europe Ltd

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2019

Ryan Clare - Loopup Review

I have used LoopUp Regularly and maintain the system due to working in IT. I have personally recommended this to all our internal customers as it is the easiest to use and the most customer friendly.

Pros

Personally I love how easy it is to make LoopUp work. It is just the case of clicking a link and putting in a phone number and everything then just works!

Cons

I wish the LoopUp pluggin didn't require Admin Rights - This means that the users could install it for themselves instead of needing IT to aprove this.

Reasons for Switching to LoopUp

Arkadin was very expensive and not user friendly at all - LoopUp made it less expensive and more user friendly.

May 2020

Atif from Simpson Thacher

Company Size: 1,001-5,000 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2020

review by me

it is better than our old vendor, but people seem to want to use zoom more and more (irrespective f the video). zoom has flaws too. i am generally ok with loop up. i prefer it to zoom given outlook intrgration to schedule a meeting. but do want it to improve.

Pros

starting a call as the host and integration in outlook are great.

Cons

integration with iphone ios to schedule meetings. when i hit the join call link from iphone for someone else's hosted call, it never loads properly in safari and i can only join using mobile one-touch number. eople hav etrouble getting on sometimes and get dropped

April 2020

Randle from Mills & Reeve

Company Size: 1,001-5,000 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2020

A great and easy to use conference tool

My experience is generally fantastic with LoopUp. When Covid-19 hit hard, the calls were occasionally dropping out where other conference softwares weren't experiencing that issue. Sometimes people have difficulty joining and get rejected a few times, but on the whole it's super easy, simple, quick and versatile. The meeting recordings sometimes fail for unkown reasons and that can be frustrating, but support are always really great at answering questions and doing the best they can to help.

Pros

The ability to integrate the invitation button in to Outlook is great and helps get meetings out quickly. Having the ability to set up multiple conference rooms means you never run the risk of overlapping calls and the wrong participants joining the wrong room. The call quality is good and the screen sharing function is easier to use than most conference software. The ease with which you join the conferences is unparalleled (it calls you, you press 1, and you're in) - no typing in meeting codes, no typing participant IDs, no meeting passwords. LoopUp is way less processor / memory intensive than most other conference softwares, meaning even those with low spec computers can use it with relative ease, it is seamless and fast. It's got one click meeting recording, doing both audio and video, so you can send that out to participants afterwards as a bonus.

Cons

The call lag / ping / delay isn't as quick as some other providers, meaning you can sometimes talk over or at the same time as others. There isn't a chat function or the option to raise your hand to ask a question.

Reasons for Switching to LoopUp

It was the IT team's decision, not mine.

March 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Almost perfect

Helps a lot working with offices that are spread across Europe and reduces the need to do physical meetings

Pros

Easy to use even for outside users. I can send a link to outside users and I do not need to give them an explanation on how to use the service. No need to dial in and it knows my phone number (no need to type the number each time)

Cons

The call quality is not always great, you can hear some background noises if there are many people on a call. Possibility to invite someone on a call (if he's late or if you want to call different people at different times);