About Zoom


Zoom is a cloud-based video conferencing, group messaging, and online meetings solution for the educational, financial, health care, and government sectors. It is compatible with both PC and mobile devices. Users can incorporate HD videos and audio to meetings and make them interactive.

The built-in collaboration tools allow multiple employees to share their screens and interact during meetings. All meetings, passwords, and other data are end-to-end encrypted in the system. The system can also generate searchable transcripts.   

Virtual backgrounds create a meeting-ready setting. Users can also track the engagement of participants with an attendance indicator. Engagement can be improved with polls and Q/A sessions. Zoom makes it easier for users to schedule and commence conferences by syncing with Outlook, Gmail, or iCal calendars.



Read More

Supported Operating System(s):

Linux, Web browser (OS agnostic), Windows 10

1,509 Reviews of Zoom

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,035)

4 stars

(401)

3 stars

(65)

2 stars

(6)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 1,509 reviews

Do you use this product?Write a review

July 2018

Virginia from Zenergy Technologies

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Zoom, Zoom, Zoom – For a smooth ride to your next online event

Pros

Affordable. Reliable. Easy. That’s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time – ultimately causing our attendees to drop off. But, that’s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered.

Pros
Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom’s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees.

Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan).

The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars).

Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely.

If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits – which costs an additional /month).
Zoom comes in handy when working with distributed teams; Zoom’s conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons

When joining a webinar or a call via mobile device, it’s unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar – turns out I couldn’t see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there.

The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

March 2018

Devora Gila from The Coaches Console

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Zoom is the backbone of my coaching practice.

Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Pros

I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.
With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons

I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

July 2018

Jerry from Texas State Aquarium

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Pros

Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons

I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

December 2018

Alberto José from Daycohost

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2018

An alternative to communicate

The best tool to give presentations about business, virtual classes and group connections. It is a very stable tool with a high quality. Since I use it, I do not even open my Skype.

Pros

Zoom seems to me a very good program as an alternative for all those people who use videoconferencing a lot. Some use Hangouts, others Skype, and it depends on what you as a user are looking for.

What I like most about Zoom is that it is a program that you can use to give a more business aspect to your presentations or virtual meetings since there are few people who know this application that has nothing to envy to Skype. In fact it seems a thousand times more stable and much more intuitive to use.

One of the features that I like most about this application is that it assigns you a unique room number (it would be something like your identification in the application). With this number you will be able to invite partners, friends, family, clients and potential prospects to connect to your room through this number. For example, my room has a number, that is, if someone enters that ID on the platform, it would be connected to my room.

Now, other things that I like about the application is the notification that is sent when someone tries to enter your room, before you have opened it.

I choose between Zoom and Skype, I would choose Zoom a thousand times.

Cons

Like any application, there is a paid version and a free version.

The only bad thing about having the free version is that you have a limit of 40 minutes each time you open your room. That is to say that if your presentation lasts 1 hour, after 40 minutes it will close and you will have to reopen it to finish the presentation.

So if you need more than 40 minutes to use your room I blindly recommend that you pay for the premium version. It will give you unlimited time and your capacity of participants in the room will increase considerably.

April 2019

Samridh from TSI Incorporated

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2019

Zoom - Conferencing at ease

Zoom is the ultimate place to not just have a video meeting with people but be able to see all of the team members at once, interact with them while sharing your or other computer screen. It is perfect platform to make the best use of time when you have lot of team member who are located across different states of different countries.

Pros

Zoom video conferencing so easy to use that one needs no prior knowledge of how the system works. It has all the perks one needs. I like that with zoom there is a free account one can create and get started with it right away. I use it all the time with my project partner when we are unable to meet. The Zoom meeting allows us to exchange the control of sharing the screen and the best feature I like is we can give each other the control of mouse and keyboard as well for each others screen. With Zoom it practically feels like the other person is right next to you. This online video conferencing platform is widely used in many companies especially when there lot of virtual team members in a project. During my Graduate program projects some students are taking classes online and working with them is hard as there is no face to face interaction and chatting through emails or phone is not as productive. I have used zoom on all such projects and it helped me establish a good personal interaction with such team members and also gain their trust and make our project time a lot more productive.

Cons

Zoom if used as a free platform has some limitations such as number of participants on a video conferencing. Also time limit if there are 3 or more participants. To have uninterrupted video conference with lot of team members upgraded paid membership is required else you will be creating a new meeting every hour which is not such a huge issue considering its free but it is just a little hassle. Besides that I have not seen any drawbacks of using zoom so far.

October 2016

Todd from Buffer Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2016

Critical for Medium to Large Remote Companies

This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better. We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Pros

It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons

Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

The Best All-Around Conferencing Program

Zoom allows me to work! For yeas I've taught lessons online, and exclusively used Zoom. Because of its amazing reliability all over the world, I don't ever have to worry about having a backup plan. Zoom lets me do what I do best, and I couldn't recommend them more.

Pros

1. It's very easy for people who don't have Zoom installed to join your meeting -- they just click the link and they're in.
2. Excellent audio and video quality, especially if an attendee is in a place where connectivity is poor.
3. Very good value for money
4. Add-ons such as breakout rooms and webinars
5. Advanced screenshare and annotation features, including sharing computer audio
6. Ability to use either the computer audio or dial-in from a telephone

Finally -- and I coudln't say how this happened -- but in 2016 I emailed them saying that I couldn't figure out how to do certain things on the platform and wanted to cancel, and Eric Yuan, the CEO of the company, got on a Zoom meeting with me to explain how to make Zoom meet my needs. And to be clear, I wasn't an enterprise customer on a huge plan -- I had the lowest of all individual subscriptions. That interaction made me a fan for life.

Cons

There's very little that I don't like. I dislike that in the mobile version if I switch to another application it turns my video off, but that may apply to competitors as well. Sometimes if a person has high security settings on their machine, the download wont' be automatic. Having it at as a stand-alone application has many advantages, but the disadvantage is that it's not quite as simple as a browser-based webapp.

July 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2018

One of the Best Video Conferencing Softwares

Pros

The company I owned had 70% of our contract employees in different countries. I was so tired of using Skype because it was unreliable. I had dropped calls, poor audio, and video, with numerous other problems. I started using Zoom for all of our video conferencing needs and have not looked back.

The audio and video quality is excellent. I have not had any problems with dropped calls or low-quality audio. We would normally have 8+ people on the call and it just worked easily for everyone.

Anybody can share their screen to show what they are working on. One of my favorite features is being able to record the session after it was finished. Being able to record is nice for anybody that might have missed the meeting they can go back and watch what they missed.

The app worked great for Android. I do not have an IOS and so I can not speak about the IOS app but I'm sure it works the same.

Cons

It is hard to think of something that I didn't like about the software or something I had problems with. Maybe it would be nice to see a little more customization options during the video conference. Such as you can adjust all of the video windows to any size you want and allow multiple levels of options per the user. This is really not a big deal but it would just be nice.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

This is a great software, it's light and not very demanding in regards to PC specs.

Pros

After looking for so many programs to use on my laptop, I found Zoom. It has everything I need, a board, efficiently sharing my screen and in good quality, fluent audio, and I can send invite links to my students and friends. The fact that I can record the calls, including the video, without a huge detriment in my RAM, also stands out, because I used to use one program for calling my clients and another one to record them.

avorites:
1. Easy screen recording. You just click the recording button when you start and when the meeting ends, it just takes a little bit to render and then it will be in your folder as an MP4.
2. Private and general chats.
3. Board with every necessary tool to explain anything I need.
4. Performance on my laptop.

Cons

I have no cons.

I still can't think of anything bad to say about this, so, at the moment, I have no cons to speak of.

August 2018

Nickolas from AdTorque Edge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

August 2018

Conecting the team in 4 different locations

Overall, our team has had only positive experiences using Zoom Video Conferencing. As mentioned, we have team members in different offices around Aus, NZ and Manila and using Zoom it helps us be able to connect with another and use it to our advantage. Whether it is a Work In Progress meeting, or a walkthrough of our processes or just general support as a staff needing help, Zoom makes it super easy and simple to connect and get the job done. A click of a button and you're in a meeting, and another click and you can invite any user you want.

Pros

What i love about Zoom is that it is so easy to connect the digital team from multiple cities, sydney, melbourne and manila, in a simple click of the button. Being able to schedule meetings, send out invitation codes and easily coordinate digital team meetings helps make the team run a smooth sailing ship.

One thing we love about this software is that it allows us to share screens with each other. When a team member is having a problem, a quick zoom call, screen share, and the problem is fixed. Integrating with a mobile and ipad app helps so much as you dont need to be on your computer to assist the team, or to attend a meeting.

Cons

The only things that i think are holding back the software is that it consumes a lot of power when using it on a lap top or mobile device, its expected but make sure a charger is handy. I think it would be great if you have some controls over the picture. Sometimes i want to make my image brighter and it would be amazing if it can integrate that in the future.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

December 2018

Great video and audio - But I love the animated GIFs best!

Our institution is using this product for instruction and meetings, and has generally been well received. There are bugs to work out and training is necessary, but overall it's been an improvement over the last product.

Pros

Our institution recently starting using Zoom after having another similar product. I believe part of the decision to move to Zoom was the capability of having Zoom Rooms where you purchase the equipment to have a full conference video and audio set up as opposed to the other option, where the equipment was purchased separately. The audio for Zoom is much better than when we used a call in conference line only. The interface on the iPad is fairly easy to understand, but you would need IT support to set up a zoom room. The desktop application integrates with Outlook, and we can schedule the Zoom meetings along with our outlook meetings, which is an advantage. It's also fairly easy to download the app on your phone or tablet and participate in meetings that way. My coworkers and I enjoy using the chat feature of Zoom and most especially the searchable animated GIFs. These GIFs come with the software and are hilarious. You can have person to person or group chats and you can save and name your groups.

Cons

It's taken some practice to set up a meeting using the zoom technology with the app, and sometimes we'd have trouble with sound if one computer was set up to display information such as a presentation, in the same room the Zoom equipment is in. Hearing feedback from the mics and trying to figure out who to mute or turn off their microphone. Even with my IT Director, we struggled to get the sounds from a presentation to play in the room through HDMI, and have it project to those watching from another device. This may just take troubleshooting.

June 2018

Neil from Namely

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

June 2018

Zoom is fairly decent web conferencing software similar to google hangouts but for a big audience

It is more sophisticated than using Google Hangouts, Join.me or Skype. For hosting web conferences to 100-200 people it does excel in that area. We are using it as our daily driver and we have had mainly positive feedback from our users in the team.

Pros

I like that it is very easy to get up and running with Zoom even without reading any of the tutorials, readme's or getting started videos. The application is great on the Mac OS X, really big buttons make it simple and straightforward to host a web con quickly, with just 5 buttons, less is more definitely more. The settings is easy to get to as its in the top right, contacts and chats is also a click away on the bottom nav bar. It feels pretty effortless to both join and leave calls.

Cons

I don't like that when you join a web con, it some times goes full screen straight away. Now I have never looked into the configuration but that is most def one of the most annoying things about the application. It's also a bit tricky to check what settings are active on a web conference. For me - the 2 things I want to go when joining a meeting of 100+ participants is (a) Turn off my web camera (b) Mute my microphone and honestly it should be easier to do this on the app. Perhaps an incognito mode. But I always get the feeling I am fumbling around to do this when I join a call.

January 2019

Gurleen from Tech Mahindra

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality