About Zoom

Zoom is a cloud-based video conferencing software solution that allows organizations in the educational, financial, health care, and government sectors to conduct virtual meetings and collaborate in real-time using integrated communication tools. Users can utilize HD video and audio to virtually communicate with meeting participants in any video call. Features include unlimited voice and video conferencing, screen sharing, messaging, video webinars, virtual workspaces, and more.

With Zoom's built-in collaboration tool, employees can share their screen and interact during any online meeting. Zoom's video conferencing platform allows users to host unlimited meetings using a free plan. With Zoom's pro plan, use...


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Supported Operating System(s):

Linux, Web browser (OS agnostic), Windows 10

7,855 Reviews of Zoom

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,126)

4,126

4 stars

(1,751)

1,751

3 stars

(267)

267

2 stars

(26)

26

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 7855 results

September 2019

Ivan from GB Advisors, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2019

Excellent meeting tool and also excellent for customer support!

My overall experience is excellent, except for the two comments mentioned before, everything else is perfect and works flawlessly.

Pros

It's pretty easy to use and easy to integrate with Google Calendar. The Google Calendar Chrome plugin is very convenient, with a single click it assigns the Zoom meeting to an appointment.

Cons

This is a software I use almost daily, so when I moved from Windows to Ubuntu Linux, I figured out I could use Zoom for Linux. The Linux version definitely needs polishing in the user experience to get up to speed to the Windows version, as some meeting controls get in the way when working with customers. For this software and another unrelated one, I had to switch back to Windows, because definitely it was getting in the way on my productivity. Guilty of bad UX in Linux. Additionally, saving the meeting recording to cloud and then sharing sometimes work weird or in a counterintuitive way. I solved this by saving the recording in the computer and then uploading to Google Drive and sharing it that way.

Reasons for Choosing Zoom

Zoom has audio, BeyondTrust Remote Support doesn't. TeamViewer has a strange licensing model, by occuping the "channel" anyone else can't use it, in Zoom you just use your own session without making others to wait for you.

February 2021

Gabriella from GABResources

Verified Reviewer

Company Size: 2-10 employees

Industry: Mining & Metals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

February 2021

Great connection!

I recommend Zoom meetings, it works and it's continually being improved!

Pros

There are many benefits that Zoom has over its competitors, which I only started appreciating after adopting it as my primary video conferencing program. I found that Zoom connects well even when my connection is not that strong. If the connection is bad, I normally get a pop-up message letting me know that my connection is unstable. This is very helpful because I do not have to try troubleshoot while busy in a meeting. If my connection completely dies and I am booted out of a meeting, when my connection comes back I am seamlessly let back into the meeting without having to restart the session.

Cons

I feel setting up the mic and speaker could be improved, maybe by adding a quick guide within Zoom or a link to one. It would also be nice if Zoom could be able to pick up only speakers and mics that work? I have three speaker options and only one works but Zoom picks all three up, meaning I have to test my speaker each time I start it. The nice part is more often than not it remembers the speaker option I used the last time. It would also be nice if there could be a Zoom call? not have all communication as meetings to be joined.

Reasons for Switching to Zoom

I became familiar with Zoom from working with different organizations that preferred it, I then started appreciating the advantages it has over other programs.

January 2021

Magly from Westinghouse Electric Company

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

Excellent alternative for better communication

This communication tool has greatly changed the way my work team communicates with people inside and outside the company facilities, it has also helped me a lot in the way of training staff. And make remote conferences where it is essential to send and receive files.

Pros

Among the features that I like the most about this video conferencing tool is that it allows me to have total control over the functions that a room can have, for example the number of users allowed, and to be able to mute the audio of anyone in the room. But in addition to this, I really like the functionality of being able to create pop-up alerts and notifications that are very useful to notify team members or clients when a live conference is coming.

Cons

Few things I could say that I dislike about this video conferencing tool but among them is the problem of poor integration with Office documents and I also think that it is a very populated tool which means that it can freeze on certain occasions this could be due to the fact that there are many people in the same room or maybe the quality of the internet.

Reasons for Switching to Zoom

The main reason why the IT department decided to change of videoconferencing tool is that the limit of users allowed in WebinarJam did not cover our work needs, in addition to lacking basic functionalities such as being able to view the profile of each user and not have audio or two-way video.

April 2020

Kristin from Willamette Dental Group

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Zoom Meetings and Chat Review

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.

Pros

Zoom has been a great resource for our team when delivering our monthly webinars to our management teams. With over 50 people on each call, Zoom allows us to manage the groups audio and video components, display polls and whiteboards for interaction and monitor the chat box when questions arise. It's intuitive when new employees access webinars or other calls and usually they have no problem connecting and interacting during the sessions. It's been better than other meeting softwares we've used in the past and the interaction functionality has proved to increase audience engagement.

Cons

There are times that the connectivity lags but we never know if it's the software or our own connectivity issues. We do find that it does freeze resulting in some content being shared to be missed or audience members are behind.

Reasons for Choosing Zoom

Cost and interactivity functions.

Reasons for Switching to Zoom

Mitel wasn't meeting our needs and Zoom seemed to fit our functionality requirements better.

June 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

June 2019

Better Than Many of Their Competitors, but Not Great

While Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.

Pros

Of all the video conferencing tools out there - and there is no shortage of them, either past or present - I have to say that Zoom works probably the best as far as logging in and everything working. Everybody who has ever attended a video conference knows the headache and utter waste of time known as "technical difficulties" especially those that arise at beginning of any video conference. This person's video isn't working; that person can't hear. You keep getting disconnected. Zoom somehow avoids this most of the time and that rarest of all things usually occurs - video conferences start on time.

Cons

If you have any more than say three - max four - participants, you're going to go crazy trying to include and see everybody at once. Yes, it's okay when whoever is speaking is shown front and center, but when you're speaking and want to gauge everyone's expression and just see everybody as though you are in the same room with in person, Zoom's Brady Bunch opening from Hell interface will literally drive you mad.

Reasons for Choosing Zoom

Zoom had a larger presence in the industry and people are more apt to participate if it's with a product they know.

Reasons for Switching to Zoom

GoTo Meeting rarely worked well. Headache after headache left me desperate for a new solution.