All Pirsonal Reviews

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User Profile

William

Verified reviewer

Education Management, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Pirsonal changed how we make and use videos!

Overall experience was extremely positive. They gave us ideas on how certain videos can work for our projects and goals. We were able to turn projects extremely quickly, and they provided professional support. The videos were very high quality and were able to be displayed internally even in our own websites which gave us so much flexibility.

PROS

I love [sensitive content hidden]! His team and his leadership made sure our work was the best it could be. Incredible support. It was really great to be able to make unique videos for each of our constituents. It strengthened our projects and really brought our work to the next level.

CONS

Nothing--it is a very straight-forward product. And if we had any worries, Pirsonal's team was on it quickly. They have live chat support and our emails were responded to within 12 hours. It was great knowing there was a team helping us in our projects.

Reason for choosing Pirsonal

Pirsonal was the best price point and incredible value.

Vendor Response

Thank you for your kind words, William! It makes our day to know that we are helping you engage with your organization's constituents through personalized video marketing. I'm glad to see that our support was incredible and helped you bring your project to the next level. I'll share your feedback with the team. As always, anything you need, we are here to help.

Replied April 2023

User Profile

Carlos

Verified reviewer

Hospitality, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Genial complemento para la venta cruzada

En términos generales, no podría estar más satisfecho con esta herramienta, destacando mucho la atención personal de su equipo.

PROS

Tengo que destacar las grandes posibilidades de personalización de esta herramienta, que permite estrechar lazos con el cliente, ayudando a fidelizarlo.

CONS

Si tuviera que buscar un 'pero', sería que si no lo integras con tus sistemas, el sistema de envío a cliente es algo engorroso.

Vendor Response

Dear Carlos, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with our personalized video marketing software. As you mentioned, we need to make it easier for any organization to integrate with our video mk software. We already provide more than 2,000 integrations thanks to our partnership with Zapier, but unfortunately, this doesn't cover the entire spectrum of business applications available on the market. Also, we understand that in many cases using an API is not an option. We can do better. With this in mind, we recently launched Campaign, a straightforward tool to create personalized videos by uploading a CSV from your user dashboard. Regarding the delivery system, I'm happy to inform you that this is on the priority product map. We'll let you know and will be happy to have you on board as a beta tester. Again, thank you so much for the review. Please, keep sharing your experience as we need to improve and make you happier.

Replied October 2020

Victor

Civic & Social Organization, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Pirsonalized moments!

AMAZING TEAM, EXCELLENT SERVICE!

PROS

is a software, useful, simple and effective necessary to personalize your message and be able to reach your target audience

CONS

not having known it before and unfortunately people still do not understand the usefulness of this type of technological tools, which favor brand development and implement the message in the minds of your customers.

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Highly recommended software for video personalization

Using this software for more than 2 years, created more than 100 personalized videos for more than 100,000 users. It's a great tool with great after sales support.

PROS

1) User friendly interface to create personalized videos at scale. 2) Easy API integration with any existing app. 3) Supportive customer service team. Almost available everytime.

CONS

Creating a one time templates using the editor can be further improved.

Val

Insurance, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Best personalized video editing software at the moment

PROS

What we like most about the software and we give it a 10/10 is the support that Josias and the team are offering. I would recommend the software to anyone that needs to create personalized videos.

CONS

Pirsonal editor still needs a bit of work but you can do basically everything with their amazing support.

Vendor Response

Dear Val, Thank you for taking the time to review our platform as the best personalized video editing software, but also thank you for highlighting our amazing support :-p. This certainly makes our day!

Replied November 2022

Akhil

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Great Team and Great Product

We really enjoy using Pirsonal. Personalised Videos are the way forward and we are glad we have partnered with leaders in the space

PROS

It does exactly what it says. It is easy to use. [SENSITIVE CONTENT HIDDEN] and the team is really responsive to any questions that we have.

CONS

Some features do need technical expertise, this is expected for what the product does so it is more of a user knowledge gap than a drawback of the product.

Reason for choosing Pirsonal

Ease of Use Pricing Team Responsiveness

Gasper

Insurance, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Extra good customer service

PROS

Pirsonal videos are easy to prepare and process. API's integration are smooth and quick. If you are stuck with some technical issues the customer support team is always fast responsive.

CONS

Actually nothing special. Very good value for the price compared to other providers that we were looking.

Reason for choosing Pirsonal

Best quality vs price performance.

Osvaldo

Civic & Social Organization, 2-10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Excellent resource

They take their work very seriously and have shown me that they want to improve our image with our users or clients.

PROS

I'm not an expert, but it is really easy to use.

CONS

I'm not sure if it is easy the integration with other apps.

Vendor Response

This review made our day, Osvaldo! Thank you! We are glad you found Pirsonal really easy to use. We'll be happy to help you with more personalized video marketing campaigns. As you mentioned, we take our work very seriously. This means that we don't just provide personalized video software but also professional services (video production, etc.) to make your life easier. This is why we also provide tools like Dynamic Landing Pages and personalized video calls-to-action to help you engage with your targeted audience. We understand that this helps you improve the brand perception your users and clients have and that this has a positive impact on the customer experience.

Replied October 2020

Manu

Financial Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Awesome job!!

Great service and friendly people from team

PROS

Team behind is perfect, great people, specially [SENSITIVE CONTENT HIDDEN], who has many good ideas and listen to you on every comment and guide you during the way on every step forward :)

CONS

Nothing, all the works are good and let us increase the potential of our digitalization!

Reason for choosing Pirsonal

Best offer

Vendor Response

Dear Manu, thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Pirsonal's personalized video marketing software. I'm sure our staff will definitely be happy to read what you wrote. Digitalization is a big deal and there is so much to do still. Marketing automation and video personalization can be key in the success to help brands like yours improve customer experience.

Replied October 2020

Ginny

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Amazing service, incredible end result

PROS

The team made it SO easy and were super accommodating with timing, adjustments, and very communicative.

CONS

I had a positive experience and since we did a custom template, I have no complaints about the software

Alejandro

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Recomiendo Pirsonal para proyectos de generación masiva de vídeos personalizados.

Actualmente nos aporta una solución de generación de vídeos de forma masiva y la automatización conectada con diferentes APIs de datos que actualmente no podría cubrir otro proveedor.

PROS

Me gusta la facilidad de uso, la autogestión, la rapidez con la que podemos crear proyectos y el contacto con soporte.

CONS

Hecho en falta una mejora en cuanto a las posibilidades de animación de los vídeos.

Reason for choosing Pirsonal

Por la facilidad de crear campañas y la autogestión de la generación y la creación de proyectos.

Montse

Media Production, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Creación de video automatizado

La experiencia en general es muy buena y siempre están dispuestos a ayudar , a nuestra disposición. Nuestra relación siempre ha sido excelente, gran calidad de equipo humano y muy buen soporte técnico.

PROS

Basicamente trabajamos con Pirsonal desde los inicios y tenemos una relación de partner con ellos por lo que trabajamos de manera automatizada y los resultados siempre han sido muy buenos en cuando a resultados de productos y relación con ellos.

CONS

Las necesidades que nos suelen surgir son de tema de securización en el visionado del vídeo y quiza en el filtrado de busqueda de vídeos.

Homero

Civic & Social Organization, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Experiencia muy positiva con Pirsonal

Una experiencia muy satisfactoria, y recomendaría el producto a otras organizaciones como la nuestra.

PROS

Lo más ventajoso: lograr acceder de manera individual al cliente final, con un mensaje personalizado, directo y una "call to action" con gran impacto

CONS

Me resultó especialmente laborioso preparar el excel con las direcciones de mail, pero el motivo fue externo a la colaboración con Pirsonal. Si la lista de contactos está preparada con antelación, el desarrollo del proceso es rápido y sencillo.

Víctor

Management Consulting, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Un producto de alta calidad

PROS

La facilidad de implementar videos con variedad de funciones

CONS

Mejorar el editor de video, tal vez un poco más intuitivo

Pablo

Broadcast Media, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Una experiencia muy satisfactoria.

Usar Pirsonal fue un experiencia satisfactoria , cumplio con los objetivos de mi proyecto y el trato de servicio a cliente fue excepcional.

PROS

Te permite crear diferentes cientos de videos customizados de una forma facil y rapida. Integración fácil a más de 2000+ apps mediante zapier. Y sobre todo el servicio al al cliente es excelente.

CONS

Tienes que leer la documentación antes de empezar a customizar todo. Pero es normal como en cualquier otro API que comiences a usar por primera vez.

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