All Soapbox Reviews

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User Profile

Gail

Verified reviewer

Insurance, 1,001-5,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2020

Easy to use for creating instructional videos!

Overall I’ve been really pleased with how quickly I can produce quality videos as needed. It makes it much easier to respond to inquiries in a timely manner!

PROS

It was really easy to get started using Soapbox! I like that you can see yourself as you get started to make sure you appear on screen the way you want because both you and your screen are being recorded at the same time. Also, I LOVE that once you’ve recorded it’s easy to decide whether you want yourself, both you and your screen or just your screen to shown on the final video!

CONS

I wish you could see yourself somewhere on the screen during recording to make sure you’re still centered on camera. It would also be nice to be able to cut out parts you don’t want to include in the final recording.

Anonymous

501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed April 2021

Soapbox is really good and gets the job done

Soapbox is great and gets the job done for me. Although I will say I like CloudApp a little better for some of the additional types of screen grabs and records I can create and share.

PROS

I really like that I can record myself sharing my screen and have the option to have my face included or just have the screen shared. It's great for grabbing content that I need to send to a customer to walk them through how something is done. Awesome tool for answering questions and troubleshooting.

CONS

The editing of the clips is simple, but I wish there were more options for taking out parts in the middle rather than just clipping the beginning and the end. I also sometimes have a hard time getting it to stop right where I want it and have to drag and guess a few times. The other thing I wish it had (maybe it does and I missed it?) is a way to do a muted screen recording. Sometimes I just need to show where I'm clicking and don't need audio, and would rather not have the content I'm sharing have the audio of my clicks or my breathing in it when silence would do fine.

Ashwini

Restaurants, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2019

We create our business ad through Soapbox

Overall, Soapbox has been an excellent tool to create any pitches, presentations, or advertisements for our restaurant.

PROS

The best thing is its feature that allows me to record both the screen and my face for making any presentations, pitches, or advertisements.

CONS

My upset experience with this app is that its browser extension didn't work, and I had to remove and re-install several times, which made me feel annoying about it.

Ed

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Powerful video marketing and sales tool

Exceptional product and company

PROS

Very robust video marketing and sales tool with great integration backed by a great company

CONS

Depending on the number of videos you have, the monthly cost can add up

Reason for choosing Soapbox

Superior product, company and integrations

Reasons for switching to Soapbox

Flexible pricing and no annual contract

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed July 2021

Excellent tool for easily creating educational, training, or promotional videos

Overall, Soapbox by Wistia is a very user-friendly tool that makes it easy for anyone to record personalized videos. We've used it for promotional videos, personalized sales videos, training videos, and educational videos.

PROS

Soapbox is super easy to use. It's awesome that users can leverage split screen capabilities, so that they can show their face and their screen. It doesn't require a ton of technical or production expertise. It's easy to quickly whip up nice looking videos!

CONS

The editing features are a bit rudimentary. It's pretty easy to trim the beginning and ends of videos, but it's not as easy to clip content out the middle of a video. Editing can be time-consuming. Sometimes we have trouble sharing via email – perhaps because of video size.

Mim

Real Estate, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great for educational videos and feature release marketing

PROS

Soapbox is extremely easy to use. I love the split screen capabilities and they're constantly adding new features and tools. We've had a lot of success with creating educational videos for our clients as well as explaining new features through videos prior to releasing them.

CONS

We could use the ability to insert writing over the video or even insert a screen of just writing for educational videos.

JM

Real Estate, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2019

Easy solution to empower everyone to use videos

We've used Soapbox to serve both external and internal customers. It's been great to empower employees with this tool to help walk a customer through an issue or to share knowledge with team members. Anyone can do it on their own and on their own schedule.

PROS

Easy to roll out to various groups, from technical to non technical roles Can get started on filming a video in minutes Makes it easy to empower employees to share knowledge

CONS

a few more video editing capabilities would increase adoption of this product for our teams. file format not compatible with uploading to Salesforce Community Knowledge Articles

Megan

Human Resources, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2022

Easy, but Nothing Fancy

Overall, for the purposes that I need to fill Soapbox has been perfect. I can create training videos where I am sharing my screen so my employees can go back and reference the video.

PROS

I like how easy this product is to use and that there aren't a ton of features to make things confusing.

CONS

The product isn't anything fancy, so if you are wanting anything professional looking then this platform probably isn't the one for you.

Christine

Computer Software, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2019

Easy to use Video!

I like soapbox. It is easy to use and I send videos out to clients for a quick reminder on how to do something within our software.

PROS

It is easy to make quick videos, i like the chrome extension They are easy to open on the receiving end.

CONS

the editing can be time consuming and it is hard to download and send out videos if you don't have the upgraded version

Anonymous

10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

3

Reviewed September 2019

Really like the easy recording but can't download videos how I'd like to

Overall, I like the product and think it has a lot of value.

PROS

It's super quick and easy to record a screen cast and my face at the same time and then edit videos and customize a little bit.

CONS

It really frustrated me that I can't download and post my videos where I'd like to. I guess it's a paid feature, but I feel like they could monetize another way rather than take away something so basic.

Dannie

Real Estate, 201-500 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2019

Great product

PROS

Great quality videos that can be made quickly!

CONS

The editing process can be a bit challenging sometimes.

Anonymous

51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2019

Simple Tool For Creating Training Videos

We use Soapbox for everything from company-wide announcements, training, and client interactions.

PROS

I use it to create training videos on new technology products/features that we acquire and it is so simple and easy to use.

CONS

I wish Soapbox had the ability to edit/trim content in the middle of a video instead of just trimming off of the beginning of the end. This can create extra work at times.

Anonymous

1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2019

Overall works fine for video grabs

PROS

Great tool for recording screen grabs for video

CONS

Some issues when trying to send via email

User Profile

Hope

Verified reviewer

Computer Software, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2019

Problematic for some users - Resource Hog

PROS

Great idea and has a lot of features including being able to record screen and camera at same time. Has a free plan and can upgrade to paid plans.

CONS

Resource hog, both memory and cpu. Several users could get the videos to upload and there is no option to save locally. We decided to use another product because of too many issues.

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