Overall experience with Haptik was very good till now as they are very responsive and transaparent about the product and everything

AI/ML - AI/ML tool of haptic is nearly at perfection, it helps us creating the flow of the botIntegration/Deployment :- Haptik have excellent ways to integrate with multiple channels and deployment is so easy , versioning of the deployment is an excellent feature.Analytics- The analytics tool given by the haptik is very easy to undersatand and there are various different features which provides analysis on different prospects.Customer Support:- My experience with the team (Nikhil ) has been very good, they are always available, accomodate according to need and always there to help with new ideas

In the analytics dashboard the real time data is not available,accurate data comes after a day. So this needs to fixed so that real time data should also be there.Some time versioning creates some issue, which i think the team is working and will resolved soon.

Extremely positive. Not only is the technology reliable and effective, but the entire Haptik team has proven their dedication to our success time and time again. It's clear they prioritize customer experience above all else - highly recommended.

- The Haptik team is the cream of the crop when it comes to the world of SaaS vendors. Knowledgeable and responsive, with a clear prioritization of their customer's experience above all else. They've demonstrated their commitment to our success on multiple occasions and we've been extremely happy with the entire Haptik team since day 1. - The simple and intuitive "node" UI in the platform is easy to set up and provides the flexibility needed to adapt to changing customer demands. Bot training is also a very effective tool for testing/troubleshooting new use cases prior to launching them into the production environment. - The Haptik team helped us build out some of our more detailed integrations, including full integration with our branded tracking software, as well as an end-to-end eComm shop experience, all within the bot itself. - The overall accuracy of user intent recognition in customer queries is phenomenal. This results in an extremely effective self-service tool for our customers. - Detailed user analytics help provide the data-driven insights needed for future improvements.

I think the "small talk" section is an under-utilized feature. It would be great if we could modify/add user responses to the small talk sections, as well as create entirely new Small Talk use cases (as opposed to creating new nodes within Conversation Studio). Adding a bit more user control flexibility to Small Talk would allow us to further build upon a truly conversational AI experience.

the team is responsive and supportive, constantly digging into the data to improve the experience

it's a bit too robotic and doesn't capture the questions soon enough to satisfy more guests

Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights.Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important.

The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data.The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics.

Great overall platform, improvements are looked at regularly with big updates and integrations out of the box. Support is open to taking feature requests from community. Clear path forward with WA being major focus.

Analytics provide really in depth reports when setup correctly giving you a clearing of user’s journey. Deployment and monitoring is simple and effective. Complex bots can be build on this platform.

Low focus on code which leads to a few important code related features to be missing (Only impacted if you have a very complex flow to develop)No ability to host a common code which can be used at multiple places in the bot.

1. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases.2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines.

Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases

Reduced operational costs per transaction

The potential it brings to scaling a business through 24/7 support.

Setup time. The platform would benefit from more out the box templates.

Experience is good hence we have opted multiple case studies with Haptik. They are also adapting to the new technology or innovation opting in the market

Flexibility of Product according to the business requirement

Development timelines is an area where a working is required

Our overall experience with Haptik has been a positive one. Everyone we have worked with has been prompt, courteous, and knowledgeable. There were some bumps in the road that delayed our implementation but issues were, and have since, always been addressed to our satisfaction. We have enjoyed our experience with Haptik.

The APIs we have integrated into our bot are really great and convenient for our Residents. The interface also looks really nice and is intuitive for the user. Our integration does a nice job of creating support tickets on behalf of our users, and our KMS integration does a great job of offering accurate and relevant knowledge base articles.

There isn't anything as we use the product that I feel specifically needs to be improved or is missing. It would be nice to be able to have more of a direct hand in updates to language used by the bot, or the solutions set up with and offered by it. However, that being said, requests that we make with the Haptik team for these things are addressed very quickly.

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Very good support and we are very happy with the services

The product is customer friendly and easy to use and as well as the implementation is also very easy

Few more improvements are required like more analytics need to be provided to user in terms of agents and automation of agents chats is also required

Who were also nice experience.

Haptik is really easy to use. The user interface is really nice. It is easy for non-technical person to understand the Chatbot flow and make changes to it. The No-Code builder is really powerful. It is very easy to create and manage complex Chatbot flows. The code node feature allows to call business APIS very easily using python. The analytics engine is really powerful and gives a good insight of the chatbot usage. The recommendation engine is also really powerful and suggest possible training phrases that needs to be added to make the board better over time. Smart Funnels also helps to track flow completion. The support that we get from customer experience team is also up to the mark.

We faced some integration issues in the beginning but the team resolved it after sometime.

AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time.

What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI.

The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients.

We are taking care for our customer chat support with happtik and we are pretty satisfy with all the services.

The team is always there to help with all the issue, overall great platform to use for client issues and quires.

Put your client chat data with you for more then 6 months at least.

The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis.

1. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive.

1. AI features are not explored enough within basic use cases.

We have integrated their IVA into our MSP solutions, specifically IT Service Desk

Integration with a wide variety of back end platforms was a snap. Excellent IVA analytics and data to continually train the virtual agent intent recogntion models.

The ML Engine metrics are a bit opaque, and there is not a lot of control over hyperparameters

The development was bit of challenge but the customer support (CS Team) has been very helpful to cope up with the same.

The chat bot has helped a lot to reduce the live chat flow and increase productivity of the team.

A few data pointers are not there but the team is working on how to get it.

Amazing experience in using the platform as well as coordinating with the team.

Interactive Dashboard with features like Word Analysis, Smart Funnels, and User Journey that let you monitor and improve the chatbot performance. Apart from this they have collaborative team that keep innovating to make it more and more relevant to our need.

It would be great if they can provide some customization in overview of the dashboard. Current one is also amazing, though.

We love the team's attentiveness to our needs and their speed at taking action items; this software has saved us countless hours in booking appointments and answering simple questions for users.

I do not have any true "cons" to place here- we have been pleased every step of the way!

Awesome.

Ease of Use with respect to other tools present in market

Nothing, as it is completely fulfilling the requirement of my present product

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Can have more integrations readily available Depending on dataset training time increases by huge margin

Easy to use, customizable, low latency APIs, no downtime faced.

Compared to other WhatsApp platforms, pricing can be lowered more :)

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website.

Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible.