Good experience with good service. The support is excelent.

This software is important to us, we are a law firm. The security and confidentiality of our clients ' data is an important issue for us. The software gives us the confidence to share documents with our customers and them with us.

Pros

Excellent costumer support. The program has been adapted to our needs by Ethos Data Team. The security of platform is stronger.

Cons

The presentation of the audit reports. The appearance of the user environment. Usability in some browsers.

Very simple and useful dataroom platform. EthosData is our go-to dataroom.

Pros

Very useful and helping platform for Data Room processes. The software has many possibilities to adapt to specific necessities related to security, volume of information, different teams of users, etc.
We have worked with EthosData dataroom on several deals. The platform is very easy to use. We like how easy it is to customize the different features of the dataroom as per our project requirements.
The service support is great! They always give a very fast response.

Cons

Since their security and permissioning process is very structured, we usually reach out to our dataroom coordinator (or their helpdesk) to set data room security rules or users' profiles, but the support team is really fast and efficient, and they answer in minutes.

A pleasure to work with EthosData. Great data room service and support team!

Very positive experience. It was a pleasure working with EthosData. The platform is easy to use and the support is quick and available at any time. Moreover, it has great value for money.

Pros

The dataroom is user-friendly and it has a great value for money! The dedicated support team is incredibly fast and reliable, with a 24/7 service available!

Cons

The permission settings are detailed and customizable, at the beginning might need a little understanding.

Really good service

Pros

Excellent customer support and ease of use. Even for users who are not tech based.

Good quality as well.

Cons

Perhaps more features, but certainly worth the price.

Would suggest a customer and company dialogue session, perhaps quarterly, to discuss issues.

The overall experience was good and very usefull, the support team and leaders were excellent.

Pros

There was'nt a limit of users or information that could be uploaded, that eased a lot the whole process to handle information with many users and participants for our particular use. The speed and functionality of uploading was very optim.
All the crew members from Ethos had a great costumer service and time of response.

Cons

In the beggining of the process some users found the registration process a little complicated and had some doubts about it, maninly because they needed to download a software and create a user, etc.

Very easy to use for the administrators. The customer support is excellent

Pros

Ease of use of the software. Customer support is excellent. Different services available (e.g Reporting functionality).

Cons

Can be difficult for those using the software who are not administrators. Some users complain about having to download the additional software to use the data site.

Excellent experience

Pros

Optimal experience. Easy to use in most of the features. Excellent Customer support. We had a great experience with EthosData. After getting familiar with the platform features we could easily use it. The team has been all the time available for any of our needs and doubts

Cons

Permissions / Team and Group creation needs a little understanding and would be better if it gets more intuitive.

Very useful features, extremely satisfying!

Pros

I would like to thank the entire EthosData team for providing your services in the VDR spectrum. We found the whole process right from setting up the data room, initial upload, creation of user groups, user ids, etc. extremely satisfying. A special mention of the daily report of the viewing pattern (document-wise) which gave us insights about the key areas of focus.

We are really happy with EthosData data room service!

Pros

Really good customer service and support team. They were always available to help us with our questions and requests.

Cons

Nothing bad to say, really. This was the first time that we used a data room, at the beginning it took us a while to get used to it, but it is a very intuitive platform.

Great experience and support team!

Pros

We used EthosData for an internal process. The dataroom was very helpful to share information fast and securely. And the support team was always ready to solve our questions.

Cons

The overall experience was good. We had some questions at the beginning to set up the access and permissions.

Saved our team many hours

Pros

We really like how simple and intuitie it is. We saved a lot of time with the help of the relationship manager from EthosData.

Cons

Ideally, we would like to be able to change the colors of the interface so that each user could choose different colors

Do not attempt to use EthosData as it is unusable for most people

A group I work with got EthosData's Data Room service to store a large set of documents that many people will attempt to work on. I was sent and E-Mail with a link that purported to download the documents to my Mac. It did not. I had to call tech support, which itself was very difficult and time consuming. They do not answer their phone, but rather ask you to leave a message. They call back on an "invalid" number, which is a sign of a scam in itself. The next day, after a few hours of hard work with their very language-challenged tech support people, I allegedly downloaded the files. When I went to use the data, it was nowhere to be found. I have wasted an hour looking for it. The TheoData software system is a nightmare of gratuitous complication and poor user features at the install level. Only computer scientist have a chance of using it successfully. There is little chance that moist employees can use it. You will regret having your firm use it. This is one more company with very-poorly conceived and executed software trying to take your money.

EthosData is much more than a Virtual Data Room provider.

Pros

Very efficient and fast team of Deal Coordinators and great solution for Virtual Data Room. EthosData helped us throughout the process and was key during our project.

Cons

I did not have any difficulties in using this dataroom. All the features were pretty much easy to understand and use.

Support was good. But features and functionality could be more user friendly

Pros

Customer support was prompt. I knew if something was not working as expected, the team would be able to resolve the issue

Cons

Lot of back and forth because some doc formats were not supported. Password protected files were a problem. Uploading took time. Cannot customize daily report timing. Interface could be more user friendly

The software is good value for money, simple and quick to implement and use

Pros

Ease of usage from end-user perspective is the strength of this software. An end-user can easily access and use Virtual Data Room.

Cons

Admin module can be made more user friendly so that Admin user of client can handle related ac