Envoy Software


 

Envoy is a cloud-based visitor management and registration solution that serves small and medium businesses across various industries. It is compatible with iPads running iOS 8 or later versions.

Core features include visitor registration, automated user notifications, digital document signing, badge printing and visitor pre-registration. It provides a real-time view of visitors present in a building. Users can also set up multiple admin accounts, view analytics, and extract audit and compliance reports.

Users can access visitor information on mobile devices using the Envoy Passport mobile app and web browsers. Envoy offers integration with host directories, file sharing and sales and marketing software.

Envoy is available with monthly and annual subscription pricing. Customer support is provided over the phone, via email, live chat and online help articles. It is available globally and supports various languages such as Chinese, Danish, Dutch, English and French.

 

Envoy - Visitor registration
 
  • Envoy - Visitor registration
    Visitor registration
  • Envoy - Document signing
    Document signing
  • Envoy - Preregistration
    Preregistration
  • Envoy - Dashboard-invites
    Dashboard-invites
Supported Operating System(s):
Web browser (OS agnostic)

220 Reviews of Envoy

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Caitlin from Walt Disney Animation Studios
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Easy, dependable, fast, user-friendly.

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Visibility with the guest experience, less effort to contact the hosts, a cool system, etc. Never any negativity.

Pros

The thing I like most about Envoy is how user-friendly it is. I have eyes everywhere because of it and it helps me stay connected with the guests and hosts and their experience.

Cons

I really never have any issues or negativity toward the system. I think it has lost service for a short period twice in the year or so I've been using it.

Review Source: Capterra
 

Thomas from Yelp
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Office Check In? Party? Envoy is your program

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Pros

the simplicity! Gone are the days of printing out NDA's and trying to organize a mess of signatures somewhere

Cons

I have not had a negative experience with envoy, they have delivered on everything that they promised. Very happy with the program

Review Source: Capterra
 

Miguel from Herbalife Opportunity Meeting by Independent Distributors
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

We were looking for a low cost and innovative option to register our guests. Found it!!

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It has streamlined our registration process and it brings a level of professionalism to our events that is truly amazing.

Pros

It is intuitive and extremely user friendly. I was able to learn the process quickly which in turn, made it easier for me to teach it to my group. I love how multiple devices can synchronize, and the email alerts when a guest is checked in really brings it to a whole other level.

Cons

I would like to see the registration capabilities available not just on on iPad but also for iPhone, and I can't believe I'm saying this, even for Android. This will help to make the use of the platform more universal and for the rare occasions when we may have our iPads unavailable or with low battery, that we could use our phones (yes, even Androids) as back-ups.

Review Source: Capterra
 

Justin from Education

June 2018

June 2018

a hassle-free visitor registration system

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Pros

The simplicity of this software. For visitors, just key in your details, smile, then the system will notify the person you are going to visit. For the host, you can set if you are expecting someone in order to lessen the time in the registration part.

Cons

I hope a feature where you can reply will be made available since the receptionist caters a lot of visitor. It will be great if you can just reply if you are available or not

Review Source: Capterra
 


June 2018

June 2018

Great customer support and sales as well.

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Security, commodity, no worries, good administration of who enters the company, etc.

Pros

It's easy to use for the visitors. I think that the picture should be taken faster (the visitors experience)

Cons

It's not that easy to use for the user and the G suite connection should be something easy to learn. (example: I don't have to enter the users manually)

Review Source: Capterra
 

Sosy from Tufts Launchpad BioLabs

June 2018

June 2018

Looks professional and performs the functions we want it to do.

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Pros

It looks professional and provides reporting so that we can always track who comes in and out of our facility. It's also pretty user friendly, so we rarely have issues with visitors being able to sign in. Our employees appreciate being able to receive both email and text notifications when a visitor has signed in.

Cons

It is pricey. We still find it worth having, but I had to make an argument for it in our budget. I wish the appearance was a bit more easy to customize. Sometimes there are hiccups and notifications don't send, but they typically get fixed very quickly.

Review Source: Capterra
 


May 2018

May 2018

No more waiting time waiting for visitors

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Pros

I love that Envoy integrates with Slack so that you're notified when a visitor arrives. I often conduct interviews and candidates arrive early and late. I can keep working undistracted. This also reduces load on office managers who aren't always at their desks.

Cons

It would be great to create user accounts across the Envoy platform was even quicker check-ins. Sometimes entering info quickly, especially in the presence of crowds, is a time consuming task with multiple required fields.

Review Source: Capterra
 

Roxy from Elevation Church

May 2018

May 2018

i really like this software to alert me when i have packages to pick up

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i really like that it alerts me when i have something to pick up. I also like that it automatically reminds me when i have not picked up the stuff i need to

Cons

i like everything that i have encountered with this software. super easy to use and i like that you can mark it when it is picked up.

Review Source: Capterra
 

Andrew from BambooHR
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Wish there was à la carte packages

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Pros

Enjoy is super simple to set up and and use. We got Envoy up and running in a matter of about an hour or so. The set up flow is super easy and customizable to fit your business needs.

Cons

There is only a few packages with big price jumps. We determined to stay with the free version because the price for the packages vs the value you receive were not good. If there was à la carte features where you can pick a few features and you pay per feature we would highly consider paying for this product. Until then we can do with the free features.

Review Source: GetApp
 

Toni from JCPS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

The Envoy System is absolutely the best sign in system we have used.

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It allows us to monitor our visitors better enabling us to look and retain data about our visitors. It was easy to set up use.

Pros

It was very easy to set up. There are no extra fees involved, only what you choose to purchase. We searched for a couple of months for a sign in system that would be compatible to our needs and finally found Envoy. It has exceeded our expectations.

Cons

I would like to be able to remove the host field on the sign in screen. Other than that the system does everything we need it to do. Thank You

Review Source: Capterra
 


May 2018

May 2018

When I first used it as a visitor It captured my photo and then take important details. Very good.

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Pros

The user interface is very good and user friendly, it captures the most important details of the visitor and it's easy to use specially for elders. I also like the idea of sms notification and email notificication, it enables the host to know in advance that he/she has a visitor.

Cons

The least I like about this software is the recepient or the host could not reply to the envoy. If the recepient is not in the area he cannot advice the envoy or the visitor.

Review Source: Capterra
 

Shelley from Flipboard, Inc.

May 2018

May 2018

Perfect addition to showcase our security protocol for our office

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Pros

Easy to use for users and guests. Love having the option of an NDA which can be signed as soon as a guest checks-in.

Cons

I do not have any cons at this time for the software. This has been a great addition to an office who is new to security protocols.

Review Source: Capterra
 

Joseph from MULTACOM CORPORATION
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

The features & Functionality are great,but I was more impressed by the quick customer support

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With this software I was able to get rid of paper sign ins. Along with this product I purchased an iPad with the stand so the whole check in process looks better and more professional.

Pros

The ease of use. I like how I can check immediately who is signing in and who is already signed in and edit any errors on the spot. Being able to put my company name on the display is a plus.

Cons

I can't think of any cons. This software does exactly what I need it to do. I am happy to go with paperless sign-ins.

Review Source: Capterra
 


May 2018

May 2018

It was a super quick and easy process!

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Quick and easy check in!

Pros

The tool is so fast and effective for checking visitors in. I like how the application guides you through the process in a simple, quick way.

Cons

This tool is simple and great for its current objective, but I am not sure how it can continue to innovate. Like what's next for Envoy?

Review Source: Capterra
 

Alix from Fullscript

May 2018

May 2018

works like a breeze

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Pros

easy to use, great way to store information, great placed for signed NDAs. Connects to the printer with ease.

Cons

none at the moment, it works perfectly for what we need it to do. Sometimes the printer doesn't work but that is minor.

Review Source: Capterra
 

Vanilene Rose from University of Asia and the Pacific

May 2018

May 2018

User-friendly, efficient, and worth the value.

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Pros

Envoy Visitors helps our department to easily track down visitors (students, alumni, parents, partner organizations). With the help of this software, we were and still able to prepare the needs of our visitors ahead of time, thus, lessening their waiting time. It also aids in easily tracking visitors' contact information whenever we have further concerns to them. Aside from these, what I like most about Envoy Visitors is the added security it gives to the institution I am currently working with.

Cons

None, so far. Envoy Visitors has been a great help to our visitor registration management and campus security since the day it was deployed.

Review Source: Capterra
 


May 2018

May 2018

We use it in lieu of a receptionist

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Pros

People think it is really cool to have an iPad check them in. Plus the photo sent to slack is always fun.

Cons

It seems to crash or get disconnected from the internet quite often which takes away from the simplicity of the system.

Review Source: Capterra
 

Aaron from TRI
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Envoy is used at all of our sites for sign in an delivery. I admin this.

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Envoy guest tracking is perfect for recording who was here, when, and to see who. Plus the package tracking on top of that tells us what arrived and notified directly through Slack channel so there is no delay. Information and accountability.

Pros

Simplicity. The Envoy system has great features and is able to handle all that we would ask of it. However, even with all these pieces, it is still very easy to admin and get setup and working.

Cons

I don't have any known issues with Envoy. The product works with almost no issues or need to call support. For an IT team this is a dream come true scenario.

Review Source: Capterra
 

Lawrence from Reeher

April 2018

April 2018

My company uses Envoy and it has worked very well for us with the multitude of well thought feature.

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Pros

Ease of configuration and ease of use in general. Every visitor who comes to our space expresses the ease of signing in and getting a badge printed (yes we have the badge printer). A group of us receive a text message, email and an instant message (they support multiple IMs) when someone comes to see us and signs in. Our delivery people just touch a pre-built button and we are notified of their presence. Of course, you don't want the mailman signing in all the time.

Cons

Sorry I have nothing to dislike about Envoy. We compared and did a PoC with 11 other competitors of Envoy and we ended up with them . I wish we tried them first.

Review Source: Capterra
 

Hollis from River Ridge Counseling

April 2018

April 2018

The customer support has been wonderful. We have found the system to be intuitive and easy to use.

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Pros

Easy to use. Nice clean look. Well thought out. We just started implemented using it today, so we are still on a learning curve.

Cons

when I first signed up for the trial offer, it was confusing about what the costs would be for a basic program, but your customer service folks helped me.

Review Source: Capterra