Envoy Software


 

Envoy is a cloud-based visitor management and registration solution that serves small and medium businesses across various industries. It is compatible with iPads running iOS 8 or later versions.

Core features include visitor registration, automated user notifications, digital document signing, badge printing and visitor pre-registration. It provides a real-time view of visitors present in a building. Users can also set up multiple admin accounts, view analytics, and extract audit and compliance reports.

Users can access visitor information on mobile devices using the Envoy Passport mobile app and web browsers. Envoy offers integration with host directories, file sharing and sales and marketing software.

Envoy is available with monthly and annual subscription pricing. Customer support is provided over the phone, via email, live chat and online help articles. It is available globally and supports various languages such as Chinese, Danish, Dutch, English and French.

 

Envoy - Visitor registration
 
  • Envoy - Visitor registration
    Visitor registration
  • Envoy - Document signing
    Document signing
  • Envoy - Preregistration
    Preregistration
  • Envoy - Dashboard-invites
    Dashboard-invites
Supported Operating System(s):
Web browser (OS agnostic)

202 Reviews of Envoy

Showing 1-20 of 202

 

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April 2018

April 2018

I was amazed when I saw an Ipad on the reception of the company I applied for. I really did great

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Pros

Great overall design, it was so easy to use, it sends a notification when a visitor has arrived and can also give instructions to guest

Cons

I can't customize some stuff, like the notifications. and also the customer support is over chatting

Review Source: Capterra
 


April 2018

April 2018

User Friendly. Hassle Free

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The notification system. It gives me a heads up that someone will be visiting me at the office and gives me time to prepare

Pros

Its simplicity. The elimination of the "log book" system of the host since everything will be on the ipad. The notification system is great

Cons

The only con I can think of is that you can't reply on the message or you can't inform the reception that you are not around

Review Source: Capterra
 

Roderick from University of Asia and the Pacific
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Envoy system is very helpful in registering/recording visitors of the institution.

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The visitor recording/registration is very helpful and the data can be easily retrieved for security and other purposes. This eliminates the traditional log sheet manual registration of the visitors and this system gives a good impression/image to the university in terms of new technology implemented to the institution.

Pros

What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors.

Cons

The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices.

Review Source: Capterra
 


April 2018

April 2018

Easy to use visitor sign-in system that can be used for a company of any capacity.

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Pros

This software is a really easy to use sign-in system used at our workplace. The user experience is optimized and our guests love the automatic badge printing that comes along with it.

Cons

Although this software is extremely user-friendly and highly optimized, some features on the software such as signing in visitors through the administrative end requires a more expensive subscription.

Review Source: Capterra
 

Lori from Sentinel Peak Resources

April 2018

April 2018

User friendly

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Pros

simplicity and accurate information. compared to most of the software programs I reviewed this one by far was the perfect fit for our new company. guest are very impressed with Envoy.

Cons

It did take a short while for our IT department to set up the program and upload our active directory. once that was completed it has been quite simple.

Review Source: Capterra
 

Linda from Avanir Pharmaceuticals
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Customer service is great! Always helpful and responds quickly usually.

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It's all digital.

Pros

The system is all digital...no paper files. Person picking up is documented and kept on file. Person delivery is for is notified until they pick up.

Cons

You changed the default to "all deliveries" and "pending deliveries" works so much better for our usage. It's a bother to constantly change it back to pending every time to check on who hasn't picked up their deliveries. I was told that's the way it is now and it can't be changed back for us.

Review Source: Capterra
 

Nakul from Gogo Inflight Wireless

April 2018

April 2018

Really good way to keep a track of visitors and deliveries

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Pros

I entertain customers and guests very frequently. Envoy gives a really good way to manage visitors and deliveries

Cons

Envoy does simple things, but does them very well. I do not have anything which I dislike about this software.

Review Source: Capterra
 


April 2018

April 2018

Positive! Easy to use.

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Pros

I like the photos that come with the message for package delivery - helps me easily find what package is mine when I go to pick it up.

Cons

A little slow at checking people in. I haven't used this feature in a while but I remember there being a few too many steps.

Review Source: Capterra
 

Hsing from Gogo Inc

April 2018

April 2018

Envoy makes coordinating guest visits very easy.

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Pros

Easy to use interface. Sends instructions to invited guests. Send notification when guest arrives.

Cons

I don't know if it is available. For visitors that come often, it would be convenient to save visitor info for reuse.

Review Source: Capterra
 


April 2018

April 2018

Streamline your company's checkin process

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Pros

It seamlessly integrates with your active directory and has some great features that makes this a necessity in any office. Easy to manage, makes check-ins efficient.

Cons

My experience working with support was mostly over chat. They were ultimately able to work with me to get my issue resolved, but you do need some patience.

Review Source: Capterra
 

George from A.W. Chesterton Company
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Easy to setup, had our corporate location running in a very short time.

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Visitor tracking, employee notifications and pre-printed color badges are significant benefits compared to what we had before.

Pros

Our employees love the notification features. Our visitors love the "been here before" feature. The visitor badge printing system works well and one of the nicer features is the pre-printed badges that Envoy offers. Overall the system is working out extremely well.

Cons

My least favorite part of the offering is the licensing. At first I thought I would be able to offer it in all of our locations and I felt the cost warranted the ability to do this. However, having the ability to have unlimited entrances works well in our corporate headquarters.

Review Source: Capterra
 

Mathias from EnvokeIT AB
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great experience at the front desk. Easy for us at EnvokeIT as partner to Envoy to setup.

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Pros

Quick install. Fairly integration to Azure AD. Great set of integrations. You can customise the experience for the guest and all the things you might need are there.

Cons

Not many, small features but if you ask you might get it. It's not fully integrated to Azure AD (Office 365) yet but some thanks to PowerShell it can be bridged

Review Source: Capterra
 

Ruslan from Ellation
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Very nice.

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Pros

I like this software because it is very simple for the end user and very convenient for administration.

Cons

To enable more integration with different platforms needs to upgrade to premium. Too few compatible devices.

Review Source: Capterra
 

James from Concept Arts, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Excellent Product / Transparent Operation

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Easy sign in process with infinite retention... Helps us meet our compliance standards.

Pros

I love that they always let you know when there is a problem. The software was just plug and play, with clear concise instructions on how to use it.

Cons

Some things can't be customized, like setting the notification type for ALL users across the domain.

Review Source: Capterra
 

Ashley from Travelstart
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Fantastic piece of software - suits our needs perfectly

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Pros

Slack integration for easy notifications of visitors. Also the ease of setting up the product made this one the obvious choice.

Cons

Love the product so nothing we do not like. We have been using the product for some time now and compared it with our products similar and we found this to be the best there is.

Review Source: Capterra
 

Brian from Gogo
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Very customer friendly.

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Pros

It has a very simple GUI interface which is self-explanatory and very easy to use. The search functions allow for multiple results from as short of a string as the user would like to use.

Cons

I have not had any negative experiences to date and truly don't anticipate any. So I cannot say that I have a "least" .

Review Source: Capterra
 

Robin from CCSF Department of Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Envoy has been a life saver and has so many capabilities that have made our lives so much easier.

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Envoy has been a life saver and it's capabilities are allowing us to now turn of front Lobby into a No-Host Lobby and saving our company a lot of money.

Pros

Thanks to Envoy we are now turning of front Lobby into a No-Host (Receptionist) Lobby and saving our company a lot of money. We pre-register guest for large meetings, we're in the process of scanning of packages and of course, we love the main feature in which we purchased Envoy for initially, to sign our guest or vendors in. We're doing our pilot process now and it's been working for us like a charm. I'm thoroughly excited about what's next, so please keep me informed. Thank you so much!

Cons

None really. I've had for the most part amazing results. However, we are considering getting two or three just to speed up the process for the larger meetings because if not pre-registered it could take a little longer that we need to print out the badges one by one, whereas if we had additional equipment that would eliminate our problem of having people standing in line.

Review Source: Capterra
 


March 2018

March 2018

Easy, intuitive, secure.

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This saves our Recruiting team a lot of time and worries when having candidates come to the office.

Pros

Envoy is extremely intuitive and has been a great asset to our company after we made the move to a secure floor. The program has been effective in making sure our visitors are expected, greeted and that we have proper documentation of their visit. Envoy has made this start-up look like we're playing big-league.

Cons

The only con I have is that I wish we could publish private notes to candidates, in their invite. Sometimes we need to give a specific instruction, and it would be nice to have it all come in one email.

Review Source: Capterra
 

Normand from Southern New Hampshire University

March 2018

March 2018

Have had nothing but good experience with this visitor system

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Pros

Very easy to use. Can adjust it to meet needs for information on visitors. Easy to teach others to use. can use on computer tables or phone.

Cons

non that I have found yet. Have had no issues with the system and love using it. Like everything about it and have recieved no complaints from visitors in its use.

Review Source: Capterra
 

Tracy from Thumbtack

March 2018

March 2018

Overall easy to use

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Pros

Fast updates when initially adding guests. Like how easy it is to get guests into the system for those who need to know (ie: receptionist, lobby security guard, actual guest, etc.)

Cons

UI for adding e-mails could be a little better. Sometimes feels like there is a lot of back and forth clicking.

Review Source: Capterra