Teamgo Visitor Management is a cloud-based solution suitable for businesses of all sizes. It is appropriate for all industries and serves clients globally. Core features include front desk reception, badge printing, automatic notifications, emergency evacuation lists and reporting tools.

Users can manage visitor arrivals and departures at multiple terminals through one user account. Teamgo can support facility security by monitoring visitors in real time. Other features include visitor pre-registration, QR code integration, profile management, activity logs and image capturing.

Teamgo terminals allow visitors to sign in without staff oversight. Users can access real-time activity logs, emergency evacuation lists and book meeting rooms for guests. Admin tools allow users to customize terminal interfaces and manage settings.

Teamgo is available with monthly and annual subscriptions.



78 Reviews of Teamgo Visitor Management

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 78 reviews

August 2017

Sophia from Aldinga Community Centre

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

An easy and convenient registration system implemented into our volunteer organisation

We use the system for emergency evacuations and in recording key performance indicators for our volunteers. An easy and efficient system able to be used by all who attend.

Pros

Relatively easy to use, love the ability to provide volunteers with badges to swipe in and out.
Log in and out process is simple and able to be used by all users of our Centre.
Like the options of multiple terminals.

Cons

Cannot do a specific dated search on employees
Would like to be able to edit the time clock online, when people forget to log off only have the option to log them off not edit leaving time.
Would like to be able to move "reasons" category around without retyping i.e. drag and drop

Response from Teamgo of Teamgo

Replied August 2017

Always a pleasure working with your organisation Sophia! Thanks for the feedback on record editing. We will look into options for setting reasons for late sign out :) We're always open to ideas.

July 2017

Rebecca from St Edmund's College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2017

So far so good. Quite happy with the program and how easy it is to use.

Less paper - We no longer need to order paper sign in books. More efficient for emergencies and evacuations.

Pros

Software seems user friendly and easy to use. It is a plus that we can manipulate most aspects of the system and add/remove staff without having to contact the company (TeamGo) everytime.

Cons

The only thing would be the app. If it could be used so that staff/contractors could sign in and out from their computer or the app that would be handy instead of them having to walk down to Reception every time to sign in and out on the tablet. Our school is quite large so now we need to look at buying multiple tablets, printers, stands etc.
Would be great if you could meet with a rep to go through the program, how it works and how to set it up instead of having to email back and forth. Even if a rep phoned to chat to the customer about the program and initial set up/answer any questions. Seems that everything is done via email or web chat.

Response from Teamgo of Teamgo

Replied July 2017

Hi Rebecca, we're listening regarding the ability to sign in/out via mobile device :) "watch this space!" and thanks for the positive views on Teamgo, your not alone in your thoughts.

July 2017

Marc from Presbia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2017

Roll Out Was Easy and Users Like It!

Conformance with Regulatory Requirements.

Pros

Easy to configure. The personal touch of the employee photos. Reusable QR Coded passes. We are using it for conformance with industry requirements and for that it really fits the bill.

Cons

Sometimes support is a little slow since we are in the USA and TeamGo are in the "Land Down Under". Having said that, we haven't had too many questions so all in we are OK.

Response from Teamgo of Teamgo

Replied July 2017

Hey Marc, we hope to be more responsive to our North USA friends with a team operating locally soon. You will always get prioritised if the issue is a severe impact to services. Thanks for the positive review I am sure this will aid others in making an informative decision about the Teamgo service! Compliance is one of our biggest focuses at Teamgo, ensuring we help you in your companies efforts with privacy and information of guests on site.

June 2017

Tasdiq from MATT IT Solutions

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

It was excellent. Easy to setup.

It was a great trial.

Pros

easy set up. easy to maintain and administer. perfect support. minimum h/w cost as its tablet based.

Cons

cant import active directory users. no native printing option. might be a cause. qr code is not compatible with old security doors.

Response from Teamgo of Teamgo

Replied June 2017

Great to see you were looking for Active Directory integration. This is actually available on our Premium plans with other integration and API options :) QR codes need to be used with the camera on the iPad terminal. We will follow up with how you have been attempting to use these.

May 2017

Daren from GP Angels LA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I work for a Tax Office and we use this product to sign people in and out.

Pros

I like how customizable the app is. I can ask for First Last Name, Cell Phone Number, Email etc. I can also ask specific things due to the way the app is set up. For example, if I wanted to know your favorite color when you signed it I can prompt the app to ask for it.

Cons

The Dashboard has to be my least favorite about the app. I've been on the app for about 5 months and its still difficult to navigate through at times.

Response from Teamgo of Teamgo

Replied May 2017

Hi Daren thanks for the feedback, we're always working to improve your experience with the dashboard, let us know if you have any thoughts or ideas as we take on board all feedback!

May 2017

Christophe from Loot Crate

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Simple to setup and use

Pros

Was very intuitive and straight forward to get going quickly, design didn't create any blocks to getting going.

Cons

more ability to customize the main screen would be great, motion backgrounds would be very neat to see

Response from Teamgo of Teamgo

Replied May 2017

Great response Christophe :) Expect an iPad update soon with some cool new options for layout and design!

May 2017

Dominic from Independent Age

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

Professional front of house

Pros

Very easy to use from the end user and reception. Looks very professional for external visitors and clients

Cons

We have various office location so would be good to get this working in all of them under one system.

Response from Teamgo of Teamgo

Replied May 2017

Hey Dominic! The review is appreciated, check out the location management option in the dashboard you can setup another office location really easy. Contact our support team for assistance :)

May 2017

Mohammed from Arden Fine Foods (UK) Ltd

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

May 2017

A good product but cost out weighed the benefit

Pros

A very professional looking system, that is straightforward to use and saves on stationary and admin costs of a manual book system.

Cons

I was put off the overall cost of the product, both the initial investment and the ongoing monthly fee. It's more suited to a larger organisation where it would be used more frequently.

Response from Teamgo of Teamgo

Replied May 2017

We are always mindful of cost. We do offer a highly customisable, secure system designed for enterprise and government but you will find our plans suit small offices, education and non profits. Chat to us about the plan you need and features, we can always customise a solution to meet your needs Mohammed :)

May 2017

Hunter from DATCS

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

Overall good but wasn't in our price range for four locations sadly

Pros

The Clocking in and report feature. We are a drug testing company and must record everyone that comes in. Also The Reports we love! If your a person that needs a clocking in system with amazing reports! This is the program. Only used it for a month but overall good program.

Response from Teamgo of Teamgo

Replied May 2017

Thanks Hunter for the notice on this. Expect some really useful updates to the staff arrival in the near future and a new app to support this :) Let us know if we can assist with an extension of the service.

May 2017

Cory from Vetdata

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Great Product

Pros

TeamGo can completely replace your front desk receptionist or complement the position. This is a great solution for anyone looking to enhance their public facing value.

Cons

Not as feature rich as some of the other platforms but the company is constantly working on updates.

Response from Teamgo of Teamgo

Replied May 2017

Cory we are working on updates constantly, let us know what features you need and we can scope these out for you.

May 2017

Paul from Butterball Farms, Inc.

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Functionality

4 of 5

May 2017

Go Reception was one of the top 3 services I was evaluating. Final choice was Envoy.

Pros

Pricepoint, level of customization (especially for badges), feature set was a great value. Looked great on the ipad for visitors!

Cons

Interface lacked polish. While I was certain I could use the software, our front desk staff would require assistance from me to run it. FWIW, we chose Envoy as it had the simplest interface while also giving us a path to add more features (Albeit at a much higher cost) if our executives wanted to employ them later.

Response from Teamgo of Teamgo

Replied May 2017

Hi Paul, good feedback I hope we can improve in these areas. I know the interface has recently moved through a revamp and is being worked on with new releases weekly. Perhaps since you assessed Teamgo we have more of what you need? Let's talk if some of the new features can solve some more of your office problems.

May 2017

Connor from Matthews Network Security

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I found it very easy to setup

Pros

Having an ipad for reception. Which allows for customer engagment. I just really loved using the software

Cons

The limited use of software. Not being able to do much in the free trial mode of the software. Not being able to have more the. One ipad

Response from Teamgo of Teamgo

Replied May 2017

Hey Connor we now have all features unlocked in Teamgo (and always have), perhaps there was another product you are confused with or did not get time to explore everything? Our two week free trial gives you access to all features including SMS messaging, pre-registration, rooms, assets and more.

May 2017

Shai from Mindspace

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

Good experience, not great though.

Pros

The simplicity of it. Very user friendly. I think this is the best thing for a software, the more user friendly the more likely i will recommend using it.

Cons

Not enough features for me. If this is only the beta version than good, but it's not and i think you guys are missing some features.

May 2017

Nick from Newhaven College

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Amazing app. does what its meant to without any hassles

Pros

The interface is a big thing for me. if an app has a terrible GUI i probably wont use it.
the general running of the app is outstanding.

Cons

only downside to this app was it wouldn't close properly. when i would close apps on my iPad it would close but then re open. this could have been caused by the iPad itself.

Response from Teamgo of Teamgo

Replied May 2017

Hey Nick, make sure you have the latest update for the iPad. We have not heard this issue before but if its experienced again let the team know right away :)

May 2017

Shiori from Qrestia Inc,

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

Great design and usability.

Pros

Beautiful design. Easy to use and matches to any kind of office environment. Can manage rooms, visitors, staffs,, every facts of office environment.

April 2017

Alison from Marketsoft

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Enjoying learning about the app and using it in our office.

I have found the app to be very innovative and fun. It is straight forward to use and a fun way to welcome clients/visitors (whilst tracking report wise) .We have had a number of positive responses from external clients/visitors who have signing in.

Pros

Easy to use - step by step guidance.

Cons

Tends to freeze alot on one screen.

April 2017

S from Landmark

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Highly Recommended

We have been using GoReception for 15 months now and have found it invaluable in assisting with our visitor management. The features of the app are many and varied, including visitor arrival notification by email and/or SMS, printing of name badges, evacuation lists, photos of guests, booking of meeting rooms and company vehicles, just to name some and all or only a few can be used as is necessary for your companies requirements. Visitor information can now be kept confidential, a problem we had in the past before using the app. Visitors have found the app easy to use and we have customised our welcome screen with a professional slideshow of photos relevant to our industry. Navigating and setting-up host information in the administration dashboard is simple and uncomplicated. Any support issues have been responded to and resolved swiftly by the team and feedback has been taken on board and implemented. Management from our head office have been impressed with the modern visitor management system and are keen to implement it when they move to their new premises soon.

Pros

It's features and ease of use

Cons

Nothing really

Response from Go Reception of Teamgo

Replied April 2017

Hey Sue, well what kind words! It's been great working so close with yourself and the team. Your continued engagement has helped shape the product for other customers like you over the last year. Multi location is one of the core functions of Go Reception, so we can keep growing together!

April 2017

Bill from Nabtesco Aerospace

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Using for years

I have been using this software for years and outside of the little bit of learning curve, the software has been working as advertised. Could not be happier...

Pros

- Ease of use and setup
- Available features

Cons

- No iPhone app available (yet) for end user management and notifications

Response from Go Reception of Teamgo

Replied April 2017

Great feedback Bill thanks so much. We will have companion apps out soon once we update to the next major release! Look forward to working together further with Go Reception.

April 2017

Aaron from iiNet Ltd

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

Good Product that performs well

really enjoy using this product. it was easy to install and our clients find it easy to use. the API to upload modifications was a real boon, and the dashboard is simple and easy for non technical people to use.

Pros

simple, good API

Cons

could to with a better API for programatically updating the content.

Response from Go Reception of Teamgo

Replied April 2017

Hey Aaron thanks for the word on Go Reception. We're working to improve API functions, lets talk more about integration!

February 2017

Victoria from Krunch.co

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

GoReception review

GoReception has been a great service that has fulfilled our needs. We have had a few issues at start-up figuring out how to use it and an issue with our sign-out button, but customer support has been great with helping us try and resolve the problems.

Response from Go Reception of Teamgo

Replied February 2017

Thanks for the review submission Victoria, it's been great supporting Krunch and working with your team. No matter what the issue, we will always find a solution :)