--- title: "Teamgo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Teamgo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Teamgo is a good fit for you!" source_url: "https://www.softwareadvice.com/visitor-management/go-reception-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [Teamgo](https://www.softwareadvice.com/visitor-management/go-reception-profile/) / Teamgo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/visitor-management/go-reception-profile/) Reviews [Alternatives](https://www.softwareadvice.com/visitor-management/go-reception-profile/alternatives/) # Teamgo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 82 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 44 reviews (54%) - 4 stars: 28 reviews (34%) - 3 stars: 10 reviews (12%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Teamgo keeps your people and workplaces safer and healthier with contactless sign-in software. - Easy to deploy in our school environment ## Teamgo customer reviews Showing reviews 1-25 of 82 (page 1). ### Teamgo - Overall rating: 5/5 - Reviewer: Liann T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That a QRCode can be placed on signing in #### Cons There isnt one I could identify with. It's perfect #### Reasons for choosing Teamgo why i chose this one was because it was user friendly and support is so simple. Not one person has talked 'down' to me EVER --- ### So far so good. Quite happy with the program and how easy it is to use. - Overall rating: 4/5 - Reviewer: Rebecca W. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Less paper - We no longer need to order paper sign in books. More efficient for emergencies and evacuations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Software seems user friendly and easy to use. It is a plus that we can manipulate most aspects of the system and add/remove staff without having to contact the company (TeamGo) everytime. #### Cons The only thing would be the app. If it could be used so that staff/contractors could sign in and out from their computer or the app that would be handy instead of them having to walk down to Reception every time to sign in and out on the tablet. Our school is quite large so now we need to look at buying multiple tablets, printers, stands etc. Would be great if you could meet with a rep to go through the program, how it works and how to set it up instead of having to email back and forth. Even if a rep phoned to chat to the customer about the program and initial set up/answer any questions. Seems that everything is done via email or web chat. #### Vendor response Hi Rebecca, we're listening regarding the ability to sign in/out via mobile device :) "watch this space!" and thanks for the positive views on Teamgo, your not alone in your thoughts. Replied July 2017 --- ### Beta Baby - Overall rating: 3/5 - Reviewer: Rainy B. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Go Reception is still in its beta testing phase for half of the services it is offering. However, it has great potential. We reviewed it and tried it out for a few weeks for two of our businesses before deciding on a different software for our needs at this time. Pros: Has both Room Scheduling with Visitor Management which is hard to find. It is very easy and intuitive to use. As long as you do not mind setting everything up yourself (very easy to do), the price is extremely cost effective for small to medium businesses and start-ups. We were very excited about the features/cost ratio. Cons: It felt unfinished. There were too many items still in beta testing. Communication was a little slow. Granted, we are in California and they are in Australia, but waiting 3-4 days for an email response to our questions was just too long. We became concerned with the long term viability of an obvious start-up software. Because of our time frame and concerns, we decided on a different solution which still doesn't meet all of our needs like the POTENTIAL of Go Reception does. Go Reception will be on our watch list for future use. The features, cost and ease of use are very exciting for SMBs like us and we hope to return in about a year and see if they have worked out their "bugs" and are truly a viable company that we could partner with for years to come. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 --- ### Using for years - Overall rating: 4/5 - Reviewer: Bill W. - Industry: Airlines/ Aviation - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I have been using this software for years and outside of the little bit of learning curve, the software has been working as advertised. Could not be happier... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Ease of use and setup - Available features #### Cons - No iPhone app available (yet) for end user management and notifications #### Vendor response Great feedback Bill thanks so much. We will have companion apps out soon once we update to the next major release! Look forward to working together further with Go Reception. Replied April 2017 --- ### Satisfied Customer - Overall rating: 4/5 - Reviewer: Rick G. - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our organization has been very satisfied with the product and its functionality. A few bugs in the application at first, but most have been resolved by the go reception team. Great customer support. Would recommend the product to anyone . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Functionality, Ease to set up #### Cons The background hides some of the characters during at the sign on page. Would be nice to have more options. Would like to customize the notifications on email and text. #### Vendor response Thanks Rick, the backgrounds and screen design tool will get an overhaul likely for the new year, appreciate the kind review and look forward to working with JCI into the future :) Replied October 2016 --- ### Satisfied Customer - Overall rating: 4/5 - Reviewer: Rick G. - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Very pleased with the product. A few glitches with the upgrades but overall a good product and would recommend it to fellow HR Managers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use and functionality #### Cons Limited Information sent to users on the Notifications; Software gets stuck at times after guests log in. #### Vendor response Appreciate the review Rick, we're looking forward to delivering improvements that will help with your reported problems :) Replied September 2016 --- ### Excellent Product. - Overall rating: 4/5 - Reviewer: Neil O. - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent product and one that gets our visitors talking even before our meetings. The only draw back I would say is the load time of pictures can be very slow for peoples faces. Maybe cached on the ipad? Recently just sold one of these to another client and they love it! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ease of use within a cloud portal #### Cons Slow at loading staff pictures. More often than not the visitor had already picked the name without seeing the picture. #### Vendor response Thanks Neil that's good to hear, happy to help with your customers needs. We're looking at improving overall speed in the next release, appreciate the feedback there. Replied October 2016 --- ### Good Product that performs well - Overall rating: 4/5 - Reviewer: Aaron B. - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered really enjoy using this product. it was easy to install and our clients find it easy to use. the API to upload modifications was a real boon, and the dashboard is simple and easy for non technical people to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros simple, good API #### Cons could to with a better API for programatically updating the content. #### Vendor response Hey Aaron thanks for the word on Go Reception. We're working to improve API functions, lets talk more about integration! Replied April 2017 --- ### Go Reception Changed Our School for the Better! - Overall rating: 5/5 - Reviewer: Jason L. - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered After going through several different solutions for visitor management, Go Reception was by far the best fit for our school. Customer service has been and continues to be first class. It works seamlessly to insure a safer school for all our students. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Many thanks Jason, working with your county high school has been great. We are looking forward to seeing you use our upcoming new features specific for education. Awesome stuff. Replied August 2016 --- ### Wonderful! - Overall rating: 4/5 - Reviewer: Pete C. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered We use Go Reception at iCentral.Co by The Start Society for all our members and their guests. Also considering using it for event name badges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simplicity. Web and iPad access. Notifications. #### Cons Printer configuration (but it is getting better and does work). #### Vendor response Hey Pete and thanks for the review! We hope to continue support of your space and all our co-work customers with Go Reception. Replied September 2016 --- ### Had an issue, it got resolved straight away - Overall rating: 5/5 - Reviewer: David B. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered I installed the app as a trial as my company is rolling it out in the new year, and had an issue with Visitors check in's not being registered. Opened up a chat window with Steve from go Reception, and he was online with me in just a few minutes. He worked with me for ages until we got it resolved. The problem was on my side, I had enabled Location Services, but not for this app (duh...), Steve said he though that might be the problem so I enabled LS for the app, and bingo! It started working straight away. Awesome tech support, and I'm not even a paying customer (yet). Thanks a lot Steve. Colour me impressed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response David thanks for the review of Go Reception. It's great to be working with E-xact Transactions. Early stage customer support is vital as we try to give you the best first experience possible. Glad we could work together and resolve your issues. Replied December 2015 --- ### It was excellent. Easy to setup. - Overall rating: 4/5 - Reviewer: Tasdiq A. - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered It was a great trial. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros easy set up. easy to maintain and administer. perfect support. minimum h/w cost as its tablet based. #### Cons cant import active directory users. no native printing option. might be a cause. qr code is not compatible with old security doors. #### Vendor response Great to see you were looking for Active Directory integration. This is actually available on our Premium plans with other integration and API options :) QR codes need to be used with the camera on the iPad terminal. We will follow up with how you have been attempting to use these. Replied June 2017 --- ### Kills many birds with one stone... - Overall rating: 5/5 - Reviewer: David R. - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Go Reception system system offers an opportunity to manage visitors to our premises without the need for a permanent receptionist, while creating an electronic log of visitors which can be used in emergency evacuation scenarios. And by sending a picture of the visitor to the host, it also has the added benefit of avoiding those embarrassing situations where you cannot put a name to a face. Anyone could set this up - it is very easy, and the support service provides guidance and help wherever required. If only everything in life was so simple... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Hey David thanks for the review and kind words, yes we are much bigger than just visitor management! Hope to keep meeting your needs and expectations into the future, it's been great supporting you. Replied November 2016 --- ### Professional front of house - Overall rating: 4/5 - Reviewer: Dominic A. - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use from the end user and reception. Looks very professional for external visitors and clients #### Cons We have various office location so would be good to get this working in all of them under one system. #### Vendor response Hey Dominic! The review is appreciated, check out the location management option in the dashboard you can setup another office location really easy. Contact our support team for assistance :) Replied May 2017 --- ### Effortless visitor management - Overall rating: 4/5 - Reviewer: Jessica F. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Our company has been using this product for about 8 months now and it has proven to be a reliable asset. We've had minimal issues with it and Go Reception's tech support is quick to respond to and resolve problems. We don't have a high volume of visitors, but the ease of use is great for our purposes. The features of the online dashboard are also handy; we enjoy that it is highly customizable, from screen background to information fields required. It also has an emergency feature that our safety manager approves of. We spent a lot of time test driving many reception apps, and we chose this app for it's affordability, ease of use, and customization options. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great addition to our organisation! - Overall rating: 4/5 - Reviewer: Mark W. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Have enjoyed having Go Reception as part of our sign-in procedure. A nice, clean interface, great brand positioning for our company and the sms notifications are so handy across our large physical site. The main issue we have is with the time it takes to sign each guest in. Pre-registering is not really an option as we mostly have walk-ups, eg contractors. Would love to have a way to pre-populate the fields, particularly for frequent or return guests. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Mark great input, we have some great new features being released in January that helps with this, for now try the QR code scan option for return visitors (if you use the badge printing). Replied December 2015 --- ### Go Reception Software - Overall rating: 5/5 - Reviewer: Mike P. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered The Go Reception software is very easy to use and the set up is quick. We have an office of about 20 people and were up and running within minutes. If you don't have the option of a receptionist this tool is the answer. A couple of button clicks from your visitors and a little information from them (optional) and the notification is sent to the person being visited. Tracking and contact info modifications are easy from any Internet connection. This product has worked very well for us! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks Mike its been good to have you aboard and support your visitor management needs. Replied December 2015 --- ### Go Reception - Overall rating: 4/5 - Reviewer: Samantha W. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Go Reception app works really well for our company! Not only is the app a great value, but it is also very easy to use! The only thing that I would change is the fact that it prints an additional badge when a visitors signs in with a badge they had previously. This feature should be an option that can be turned on or off. Since we do not need the additional badges, this causes a lot of labels to be wasted. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Thanks for the kind words Samantha, also the issue you have with badge printing we will take a look at how to improve this. Replied October 2016 --- ### Good Service - Overall rating: 5/5 - Reviewer: Chris L. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered The Go Reception is a step in the right direction to streamline your business and also to make your business look more professional to visitors. The app is easy to use and its also simple to make changes to the look and the content of the software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks Chris, we try to make the process of visitor sign in and administration as simple as possible while still offering enterprise features and a high level of customisation. Appreciate the review. Replied December 2015 --- ### GoReception review - Overall rating: 4/5 - Reviewer: Victoria V. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered GoReception has been a great service that has fulfilled our needs. We have had a few issues at start-up figuring out how to use it and an issue with our sign-out button, but customer support has been great with helping us try and resolve the problems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Vendor response Thanks for the review submission Victoria, it's been great supporting Krunch and working with your team. No matter what the issue, we will always find a solution :) Replied February 2017 --- ### Awesome experience, better than other similar products. - Overall rating: 4/5 - Reviewer: Jeremy P. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered I've worked with two other "reception" programs before using Go Reception. This one defenatly stands out. Its highly customizable, fully cloud-based management and relatively easy to use. I would recommend this product to anyone. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Great thanks Jeremy, glad you get the benefit from customisation options. Look forward to carrying on with supporting you in 2016. Replied December 2015 --- ### Best customer service !!!! - Overall rating: 5/5 - Reviewer: Hollywood C. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered VERY HELPFUL APP, VERY HELPFUL CUSTOMER SERVICE. VERY HAPPY WITH THEIR SERVICE. WE HAVE BEEN WITH THEM FOR OVER A YEAR NOW !!! THANK YOU GO RECEPTION #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the nice review, its been good working with Hollywood Condos, a unique use of the system. Thanks for your engagement over the year! Replied December 2015 --- ### Great Product - Overall rating: 4/5 - Reviewer: Cory H. - Product usage: Used weekly for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamGo can completely replace your front desk receptionist or complement the position. This is a great solution for anyone looking to enhance their public facing value. #### Cons Not as feature rich as some of the other platforms but the company is constantly working on updates. #### Vendor response Cory we are working on updates constantly, let us know what features you need and we can scope these out for you. Replied May 2017 --- ### Making things easier and more secure - Overall rating: 5/5 - Reviewer: Denise K. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered We all have benefited from our new APP go reception saves, time, trouble and the planet. Go paperless! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Paperless office is a great reason to use a digital VMS for your office. Glad this is part of your company policy Denise! Replied December 2015 --- ### Simple to setup and use - Overall rating: 4/5 - Reviewer: Christophe D. - Product usage: Used weekly for less than 6 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Was very intuitive and straight forward to get going quickly, design didn't create any blocks to getting going. #### Cons more ability to customize the main screen would be great, motion backgrounds would be very neat to see #### Vendor response Great response Christophe :) Expect an iPad update soon with some cool new options for layout and design! Replied May 2017 ## More reviews [Next reviews](https://www.softwareadvice.com/visitor-management/go-reception-profile/reviews/?page=2) --- Teamgo Reviews, Pros and Cons - 2026 Software Advice