Cvent has helped us immensely in streamlining our Event Management system from Emarketing Registration to Advanced Reporting and ending in Onsite solutions to create a seamless experience from start to finish for the attendee.

I love the quick support that Cvent supplies. Their support staff is quick to respond and extremely helpful. I also love the updated format of the event sites, they look much more modern and that helps with our sale to clients to use this software.

The least appealing part of Cvent is how many different places you have to update some information on the backend for it to show up correctly on the user side. This can be quite the hassle and time waste if you are trying to update one small detail and then have to update it in multiple locations on the backend.

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Cvent is a comprehensive software package that allows our university to readily communicate with our constituency and provide online programming for event registration, scheduling and follow-ups.

In my first year with higher education event planning, I so appreciate the ease with which I was able to become functional with Cvent's Event Management software. From the registration process to mass emails, website creation and scheduling; the software is user-friendly and comprehensive. The software was easily integrated with our Constituent Record Management software.

While I am able to duplicate emails and webpages within an event, it would be useful to be able to do so from one event to another.

It once was the top-notch event management software and demanded top price. Now, they are implementing FLEX (the new "upgraded" version) to try to compete with others in the industry - they are failing at this. Most features still have not rolled out, two years in. Other companies already have all of these amazing promised features and much, much more. In my opinion, they decided to focus on growing as a company instead of staying a top performer. They invest a lot in sales, not so much in product growth and development or customer service.

I like that their annual conference is a lot of fun!

Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes.

The depth of the software and amount of features is what appealed to me the most. There is only one other software out there that is as feature rich but that one is not user-friendly/intuitive. Cvent had all except one feature we needed. Their customer support and customer service is far and away the best I've ever experienced. The salesperson and his process also left all others in the dust. We looked at nine companies.

It needs an interactive exhibitor module. Exhibitors should be able to review the floor plan and see reserved and available spaces and reserve their space during registration. The "invitation list" process creates some limitations on how we want to send emails - we must upload people as contacts. We also are unable to change the event site template without paying for a new event build. I would also like to be able to simultaneously register speakers while adding them to the speaker module. Overall, the software is slightly complicated but far less complicated than the other platform out there that is as feature rich. Also, Cvent's customer support makes up for it.

Professional looking interface and website.

Not for the casual user as it requires a fair amount of training.

Overall the Cvent is quite great tool for managing the events. I have been using it for last 6 years and never disappointed with its features. It offers the complete set of features for managing an event.

The Cvent Tool is quite popular and great that offers variety of Features for managing an event. The registration process is easy to use even for the users as well. The tool offers the customisation of the event page with company branding.

Some features are not user friendly and you seek help to understand it better.

It is overall a great experience

Ease of use of platform and it easy to update

I don't know how to use feedback and analytic tools

Its the most used system so most people know it.

Its clumpy and hard to navigate which means its a bit unsure friendly.

The registration setup is great for events tracking.

I dint like the customer support. It's annoying

Overall it's been a great working relationship. There are so many tools at your fingers with Cvent it's often overwhelming but the customer support team is great at pointing you to the right articles, assisting with questions and helping customers troubleshoot.

I love the ease and the customer service. For the most part you can always get support and for a cost anything you want. The fact that Cvent has all the elements of an event within their system is great. It's really a one stop shop.

I love the next FLEX path, but I do wish some of the old classic features would have been available from the start. This was bound to happen but it made us have to make some decisions. I also wish there was a way to link 3rd pary payment servers on the back end so you are not having to refund in one place and then manually adjusting in another.

Overall, CrowdCompass has made the user and administrator experience much better. It is easy to use on both ends and provides a convenience that we never had before. Having event information in app form also means reducing or eliminating the need to print details on paper and this is a huge deal for the environment and overall cost, manpower and waste improvement. Notices, surveys, programs, speaker bios, attendee connections, reminder alerts, personal agendas, sponsor banners, exhibitor details and more can all be integrated in one place that anyone in the age of mobile devices can access.

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the Map feature where a diagram of the event location can be uploaded and then any area on the map can be pinpointed and associated with other content throughout the app. This means precise locations can be easily pointed out and found by anyone using the feature and it is invaluable for events where there are a lot of different specific spaces. Registration, session rooms, exhibitor booths, meals and breaks can all be pinned and found directly on the map or from their own detail pages.

It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there are several ways to handle this in CrowdCompass but all are a bit clunky and add that to the way every company using the software has their events together under the same platform means potential confusion for users when conflicts come up in the shared database. Also, while there is a lot of integration and duplication ability, there are still several features that don't have the ability to be duplicated so a lot of duplicate work needs to be done if you have a similar event that happens on a regular basis.

hours of time saved, real-time data upkeep, travel integration, etc.

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Poor communications with management, no intentions to resolve customer concerns or address complaints. You are only assigned entry level account managers and a customer service number hat will tell you to watch a video. I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years. The SALES managers are only trying to get a commission and do not try to do the right thing for their customers. Very disappointing.

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful

The sales team will upsell you into products and services you do not use or will never use- and automatically renew the contract. Ecommerce terms change in the middle of a contract, subjecting all of your funds from registration to be ON HOLD for up to a year. Essentially your business may have no working capital, The customer service and training is slow to respond and tedious to implement. No way out of a contract you do not want to continue. Once you sign a contract, you are stuck with a company that did not disclose the true costs of doing business with them.