We have been very pleased so far. When we do have a question the support team has been very responsive.

It was extremely easy to customize the templates to respond to our customers and in multiple channels. eContact has allowed us to become extremely responsive to our customer needs

It took me a bit to understand the reporting but once we connected with the support team it was no problem.

Their team is great to work with. They are experienced and very helpful

The system is easy to use and we can create multichannel campaigns for our clients which they love. SMS is much more effective than email and a great new tool for marketers

I wish we had this 2 years ago. Now we are unwinding other platforms and consolidatinng to eContact.

We use eTouchPoint as a daily tool in assessing agent, department, and company success. NPS and verbatim results give us the proper feedback in a timely manner and allow us to respond to customers that want to be heard. I can point to many instances in which this software helped us identify an issue, reach out to the customer, and turn them into a promoter of our company.

Due to my role at the time we adopted eTouchPoint, I was not involved with the initial pricing or purchasing discussions - so I did not respond to the questions regarding price. I would like to see the ability for someone within our organization to update the company hierarchy, maybe using a pre-existing template, to make the process for adding new agents faster.

If ever there is an issue, the team at Skycreek is there with solutions quickly. They are a great team to work with.

Being able to log in and see feedback immediately is very important. Reviewing daily is a great help with coaching the staff - be it praising or giving constructive advice. Its there for management to use.

If i had to find something - it would be the daily processing of the queries to pull the results to send to Skycreek. It is a cumbersome process that takes a good half hour to get ready to send the information over.

I recently got to know about SkyCreek and its contact solutions. I must say, they have a very good deal to offer. As I am writing an honest review, I want to mention one thing here their customer service is top-notch, very smooth, and very friendly. I called the number given on their site, and first I talked to the guy about what solutions they are going to provide at what price. The guy is patient, knowledgeable, and very well-spoken. He explained everything to me very nicely and based on that I made my purchase with SkyCreek. I am a first-time user and I am a happy customer. Ha Ha! Jokes apart, their solutions are really good and the good thing is they offer them at a very reasonable price that supports my pocket. So, I am happy with the purchase. Thanks!

SkyCreek's contact solutions offer a great deal, and their customer service is top-notch, smooth, and friendly. The representative who assisted the customer was patient, knowledgeable, and well-spoken, which helped the customer make an informed decision. SkyCreek's solutions are also reasonably priced.

I currently do not have any negative feedback about the software and plan to continue using it unless any significant issues arise.

I have been looking for a customer survey solution for quite a long time now. I Googled and found a minimum of 10 pages that “claimed’ to be the best. Then a friend suggested “SkyCreek”. They use it in their clinic. So, I gave it a try. I must say, they have a really good solution to offer. I requested a demo and quote. Their people are very fast to reply to me back. I took the demo and it is really easy to handle. I have been using it for some time now. No issues until now. If you have any issues, then you can call them and they will be here to help you with everything. The best part is they are like a department store. They offer so many things at a single price. The worst part is you don’t always need it but anyway you have to buy it because it comes with their plan. Hence, SkyCreek has good things and bad things. But as a whole they are good and I am happy. I am adding one additional brownie point for their customer service. Good Luck!

SkyCreek offers a really good solution for customer surveys according to the reviewer.The SkyCreek support team is fast in responding to inquiries and helpful in addressing issues.The reviewer finds the SkyCreek demo easy to handle.

I do not see any specific cons of the software. I am using it and will keep using until I see something out of the box.

I like how easy to use the tools are for me and my team. We can find actionable data that helps us improve our performance for our customers.

I'd like to see this tool integrated with our database so we can send some surveys via text and others via IVR.

We use it for appt reminders, SMS marketing and more

We like how easy it is for us to keep candidates in the loop when we are scheduling interviews. We use their appointment reminders to help make sure both our candidates and hiring managers show up for their interviews.

I wish I could do my scheduling just using eContact.

Overall great product and user experience.

Able to download raw data instead of having to request it and have it sent.

I have not found anything I dislike. This has been and easy process.

This system is really easy for us to keep in touch with candidates and clients as we are scheduling and rescheduling interviews and meetings. The reminders are helpful to keep everyone on schedule and interviews are not missed.

So far, everything has been great. Wish I had started using this sooner!

The benefits of consolidating systems into one platform

It took me some time to get familiar with the tool but the team was always right there to support me