All Global Call Forwarding Reviews
1-25 of 39 Reviews
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Michael
Verified reviewer
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
It's a reliable service. The call quality is good for international calls.
It's a great company and really useful service. All my interactions with their team have been positive and I've never had any issues with the service.
PROSThe call routing and international phone numbers work really well. It's a simple and easy to use software to make and receive international phone calls.
CONSThere was a verification process in the beginning to first get my number.
Reason for choosing Global Call Forwarding
All the other service providers that I was evaluating charged per-user for outbound calling. Global Call Forwarding allows multiple agents to use a single phone number.
Vendor Response
Thank you Michael!
Replied August 2021
Jorge
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Above and beyond customer service by Miguel
Amazing service, outstanding follow up and problem solving by [SENSITIVE CONTENT]. Best customer support that I have ever found and great pricing! Easy to use solution and good look and feel of platform. Recommend 100%, It has become our international numbers provider!
PROSEasy to use, great price and amazing customer service
CONSsolved with the new look and feel of the new control panel
Reason for choosing Global Call Forwarding
Because of [SENSITIVE CONTENT], he made the difference. He went the extra mile to make possible the switch and helped us not loosing the numbers, very professional, patient and result oriented. Best customer service I have ever received.
Reasons for switching to Global Call Forwarding
Avoxi was extremely unhelpful and expensive for the service they provide. Lack of understanding and flexibility, added to an unbelievable way to ignore the needs of the customers. They changed the plan without any notice and charged us 10 times more during 6 months, unwilling to make any change and making so difficult to port the numbers to another provider.
Vendor Response
Thanks, Jorge. We're glad that we were able to assist you and look forward to working with you in the future. Service quality and customer support are our top priorities.
Replied July 2021
Vince
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2023
Decent VoIP for basic function
Overall it is a useful business phone system that serve the outbound call purpose. Integration didn't help much as there wasn't any place to record a call log after a call; I have to clicked the log call manual to do that. It is a good basic phone system for basic user who seeks for simple function of calling.
PROSThe outbound calls made were made without issues. Audios are crisp and clear. Simple interface and easy to use, no fancy and complicated feature.
CONSSome basic features such as inbound , recordings incurred fees not to mentioned the outbound quotas which charges once exceeded.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Reliable service, great support, and fair pricing
Great company. They’re headquartered in South Florida and right up the road from us. Their support is outstanding and they do what they say they are going to do, every time.
PROSEasy to use, reliable call routing service. It’s a month-to-month service without any commitment, so we’ve been able to upgrade and downgrade plans seasonally as our call volume fluctuates.
CONSNo major issues. It would be nice if they offered an iOS app to manage call routing settings from my cell phone, but their web app works just fine on mobile.
Reason for choosing Global Call Forwarding
Simple pricing and responsive customer support during our free trial. Also, they are a local company in South Florida.
Vendor Response
Thank you!
Replied August 2021
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Good service for international business expansion
It's been a good service so far which has helped us market our luxury car rental businesses to clients in other countries. We're able to set up local phone numbers to show in our advertisements in target markets, while answering the calls in Bangkok.
PROSWe're able to set up phone numbers for different Asian countries that we're marketing to. They make it easy to set up a new phone number in another country while receiving the calls at our office in Bangkok. We can also make calls with the same number as a caller ID.
CONSNothing to complain about, but it would be nice if they offered promotions for people to set up multiple phone numbers.
Reason for choosing Global Call Forwarding
Better pricing model and local customer support
Vendor Response
Thank you for your positive feedback! Global Call Forwarding is always at your service.
Replied December 2022
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
International phone number coverage for our business
Good quality service and local customer support. They're always responsive when we have an issue.
PROSThey make it easy to get international phone numbers for different markets that we do business in. They're more flexible with documentation requirements than other providers. We can also make outbound calls with our virtual numbers.
CONSIntegration with our CRM would be nice, but they have a good softphone to make calls from.
Reason for choosing Global Call Forwarding
They were more responsive during the sales process, and they have a local support office in Bangkok.
Vendor Response
Thank you very much for your kind words. Service quality, customer support, and flexibility are our top priorities.
Replied December 2022
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy to use call forwarding, call recording, and VoIP services.
Great experience working with them. The services have been reliable and have helped my business. Their sales and support teams are great.
PROSIt was really easy to get started. The auto-attendant/IVR feature was fairly straight forward and their chat support helped me make sure everything was set up properly. The call recording and outbound features are also very useful for my business.
CONSNo major cons. Could have voicemail transcription, though.
Reason for choosing Global Call Forwarding
Better pricing and the sales team was more responsive during the evaluation phase.
Vendor Response
Thanks for your review. We really appreciate the feedback.
Replied June 2022
Greg
Medical Practice, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Reliable service that is easy to use.
Overall it's been a great experience. It's affordable, reliable, and easy to use.
PROSIt's really easy to set up in less than one day. Everything just works smoothly and calls are routed reliably based on rules.
CONSNo major cons. It's a good service with good support that has been helpful when I needed something.
Reason for choosing Global Call Forwarding
The sales team was more responsive and friendler.
Reasons for switching to Global Call Forwarding
Slightly better call quality and the sales team was more responsive when I reached out. Plus, the other company started charging high admin fees and taxes.
Vendor Response
Thanks for your review, Greg C. We appreciate having you as a customer!
Replied May 2022
Scott
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Global automation company - ease of use
Great customer service team always willing to help.
PROSWe use Global Call Forwarding for our US office and customers as well as our Customers across the world and Europe office. Customer calls one number and it gets routed to whatever office it needs to go to depending on time of day. Easy process.
CONSAt first the website interface seemed confusing but the team walked me through it and it easy now.
Reason for choosing Global Call Forwarding
I was not involved
Vendor Response
Thank you for your review, Scott. It's been our pleasure serving you and your business!
Replied October 2023
William
Electrical/Electronic Manufacturing, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A good helper for business
Call forwarding is very convenient and easy to set up. The price is moderate, not very expensive
CONSThere are no discounts and promotions, so there is no willingness to pay in long term
Rishabh
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Good product and features
Good experience, highly recommended, easy to use portal and good customer service.
PROSEase to use portal. Good customer support team and competitive pricing
CONSFor India number, CLI is not being forwarded. But i guess this is due to India's regulation
Derek
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Letter of recommendation - From Derek Friend to Global Call Forwarding
Letter of recommendationI wanted to take a moment to express my sincerest gratitude for the exceptional global telephony service I received from you and your team. From the moment I first reached out to your company, I was impressed by the professionalism and attentiveness of your staff. I have been utilising your service for some time now at different companies.Your team always go above and beyond to ensure that all of my needs are met and that I am completely satisfied with the service I receive.When I signed up I was particularly impressed by the level of expertise and knowledge displayed by your staff, who were able to answer all of my questions and provide me with valuable insights and recommendations into the telephone systemI also appreciated the personalized attention I received throughout the process. It was clear that your team truly cares about its clients and takes pride in delivering outstanding service.In today's world, it can be difficult to find companies that truly prioritize customer satisfaction. That's why I wanted to take the time to recognize your exceptional efforts and thank you for your commitment to excellence. I would highly recommend your services to anyone in need, your team have assisted me build an international business.I look forward to working with you again in the future.Thank you once again for all that you do.Sincerely,
PROSGlobal Call Forwarding is a telecommunications company that provides a range of call forwarding and virtual phone number services to businesses and individuals around the world. Some of the best features of Global Call Forwarding include their reliable and flexible call forwarding options, which allow users to forward calls to any device, anywhere in the world. They also offer a variety of virtual phone number options, including toll-free, local, and international numbers, giving businesses the ability to establish a local presence in multiple countries. Additionally, their user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. Overall, Global Call Forwarding's combination of advanced features, global reach, and exceptional customer service make them an excellent choice for businesses and individuals looking for reliable and flexible call forwarding and virtual phone number services.
CONSGlobal Call Forwarding is a leading provider of call forwarding and virtual phone number services, and has gained a reputation for its reliable and flexible solutions. Customers like ourselves who use Global Call Forwarding's services have experienced no issues with the service, and that it works perfectly for our needs and budgets. This is due to the fact that Global Call Forwarding offers a range of features and options, including toll-free, local, and international virtual phone numbers, allowing businesses to establish a local presence in multiple countries. Additionally, Global Call Forwarding's user-friendly online interface and 24/7 customer support make it easy for users to manage their accounts and get assistance whenever they need it. The reliability and flexibility of Global Call Forwarding's services, combined with its exceptional customer service, make it an excellent choice for businesses and individuals looking for a seamless and hassle-free call forwarding and virtual phone number solution.
Cris
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Very clever service
Fantastic, positive and friendly.
PROSWe use this service daily as a way of allowing our small UK-based company to be truly global. We accept calls from the USA, Canada, Australia, and New Zealand as though from a UK phone, and at a really great price. No difficult setup, it just works. And we have a great account handler who reaches out to ensure things are moving along nicely. Highly recommended.
CONSThere are no cons, it's great software and has continued to work for us.
Vendor Response
Thank you, Cris. It's been a pleasure working with you and the Healthy Stuff team!
Replied June 2021
Matt
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
This is the best in its class... by a long shot
Fantastic, if you need a product in this industry I wouldn't look elsewhere.
PROSI have tried many call forwarding softwares and have headaches constantly. Global Call Forwarding has never let me down. They are reliable, affordable and they do what they say they are going to do each and every time. Their customer service is also top notch.
CONSI have yet to have a single issue with the product so I can't speak to that.
Vendor Response
Thank you, Matt. We really appreciate you taking the time to give us feedback.
Replied June 2021
Prabhjot
Airlines/Aviation, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Very Professional and competent
Excellent
PROSSpoke to [sensitive content hidden] , Helped me with billing , analyzed by usage , recommended a plan , helped to cut my cost , at the same time made sure I do not end up overusing and gave a recommendation for this as well. A very professional organization through and through.
CONSNot found yet. I would share if I find any.
Vendor Response
Thank you very much for your kind words, Prabhjot, customer support is one of our top priorities!
Replied July 2023
Steve
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Good solution and easy to use, would recommend
Good customer service, products we consume are easy to setup and use, overall a good solution
PROSeasy to use and integrate into our sales channel, supporting our regional client base
CONSnothing so far, the service works as expected
Vendor Response
Thanks, Steve, for your kind words! It was great to meet you in person.
Replied October 2022
Luca
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Global Call Forwarding feedback
Excellent, without any kind of problem or relevant issue.
PROSThe product is easy to use and to set up, in any case the support is very efficient to help you for the advanced configurations.
CONSThe integration to our system was not complex and they hear you about missing feature that are useful to be implemented.
Reason for choosing Global Call Forwarding
Easy to use, not expensive and above all the support.
Vendor Response
Thanks Luca!
Replied September 2021
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Excellent Service Provider
Ease of deployment and administration , excellent support team.
CONSGCF does not lack in any matter, they are great at what they do.
Vendor Response
Thank you. It's been a pleasure working with you and your team.
Replied June 2022
Jon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Amazing product at a low price point
Customer service is amazing. I highly encourage people engage with Global Call Forward
PROSIt's a reliable call management software that I use for my business. Their customer support is always responsive and friendly. Call quality is good and the system is very flexible.
CONSNone that I could think of this moment.
Vendor Response
Thanks, Jon, a pleasure having you as a Global Call Forwarding customer.
Replied October 2021
Lori
Marketing and Advertising, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great experience with this product and team
I signed up to test SMS messages for a UK client from the US. Sadly the SMS marketing service provider would not send SMS to a virtual number so I had to cancel the service in the end, but my experience with this company (even cancellations!) was great: easy, convenient. I definitely appreciated the free trial as it would have been unfortunate to have to spend funds just to learn that it didn't work for me from the end (though NO fault of Global Call Forwarding). If I ever need an overseas number for another project, I would not hesitate to return to Global Call Forwarding.
PROSFast and helpful support, ease of signup and use.
CONSn/a, I really had no problems with them at all!
Jack
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Cannot fault the service
Brilliant!
PROSWe have used the service to route all our calls from the US, Australia, Canada and the rest of the world to our office in UK, and we have had a brilliant service provided!
CONSNone, the software and service is as expected.
Vendor Response
Thanks, Jack. It's been great working with you!
Replied June 2021
Aidan
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy setup, fair rates, and excellent customer service
The quick setup, ease of use, and helpful support when my team has questions.
CONSThere have been times when I did not need the service, but overall it's worth keeping my account open.
Vendor Response
Thank you, Aidan! We love having you as a customer.
Replied June 2021
Mark
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Awsome technology support
I am fairly new to this product and as such needed some assistance with getting set up had the pleasure of being helped by [SENSITIVE CONTENT] and was very happy with the help and information that this person gave me was so surprised by the effort that he gave to help me get the software working for me and showing me the features that would help my business would really recommend this company if you want personalised service which is very rare to find these days keep up the great work [SENSITIVE CONTENT] Mark love
CONSIt took me some time to become familiar with the features
Vendor Response
Thanks, Mark! Customer support and service quality are our top priority.
Replied October 2022
Billy
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Amazing Company
Amazing customer service and always able to assist in any issues we might have
PROSI have used this company throughout my everyday work and could not be happier with the service they provide
CONSNo current issues that we have with Global Forwarding
Vendor Response
Thanks, Billy. We really appreciate having you as a customer!
Replied June 2021
Subhransu
Executive Office, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent and affordable Global Call Forwarding Services
Excellent, Affordable.
PROSThis is an excellent service provider in global call forwarding, affordable and if you encounter any issue they attend to it immediately. Particularly, [sensitive content hidden] - APAC has been very prompt in attending to any request or issue. We are happy to have used their services for more than 15 years.
CONSNothing as such during 15 years of our usage of their platform.