Awesome, Excellent

Dashboard and reporting, excellent UI and UX

Ease to use and plugins are available for integration.

Overall, We are happy with intalk service.

Cloud Solution, Automatic Data Backup, Support from founders, Customer first approach

Delays in implementation! Getting new changes done takes some time

Call recording, data dialing ,caller id are useful feature

Dialing the contact with copy paste option is likely helpful ,easy to use and learn

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific

I have tried many other telephony, but this is absolutely the best. Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner. Anyone can config very easily and sample to use this tool for end-users it's not my personal opinion all of these based on my team feedback.

Easy to use and config in any ticketing tool very short frame of time. Can start this software within a very nominal time frame along with multiple things that are already available in this dialer. This helps users further decisions on time based on business requirements.

Fantastic it's been great using this tool from years n without any hassle n very limited outage application delivered all the business needs

Dashboard kpi analysis tool, other Features like lead management , CRM Integration

All are good there is no bad feedback where they need improvement

Last 3+ years multiple implementation serving many government call centers.

Easy to use, very less transition time required for anybody to migrate to Intalk. Excellent support, Highly customizable, truly Omni Channel, Very futuristic road map.

CSAT reporting can be improvised, I believe default reports in CSAT is limited.

User friendly with multiple monitoring features

Unnecessary downtime observed and resolve TAT is high sometimes

goog to go

Easy and value for cost. we are using this for govt call center and currently best features has been introduced by Agami

Great

Ease of use, report is great. The team likes it

Availability of intalk team. Intalk needs a larger team to customise solutions

Its Good for Sales and with a Security inbuilt it.

Fail2Ban included and less Call Lag compare with other Product.

We have established a process and a great partnership with the product and team intalk.io. So going smooth.

intalk.io is a great fit when you are just starting out to grow and scale your customer service - contact center operations. It integrates well with the ecosystem and hence delivering personalised service is easier. My team finds it easy to use and we have seen regular updates and new product functionalities being released.

There were initial hiccups like in every project but then we defined a process that has helped us evolve and scale. Looking forward to more integrated analytics-based capabilities.

A go to application, as it very easy going app and let's you understand everything on an conventional way.

The call recording feature is one of the best as it doesn't let's you miss out on anything so a must give it a try application.

The call routing feature sometimes gets looped within few agents and doesn't goes to all.

It’s excellent product with prompt after sales support

User friendly and flexible , scalable, UI is good

Report builder is not there and need to have more partners