Great value and it is easy to install

I can manage all my business from 1 interface

I don’t understand all the Jargon and terms

Brilliant experience. They close the advertising loop, allowing us to see call data on a keyword level. We are not way more efficient at advertising, we know what works and what doesn't. Moreover the system tracks calls, so we can see if they were effective leads or not, and coach our sales team to be better.

All out call tracking data (online & offline) is tracked and recorded in Analytics. They support all major analytics programs, but we use Google Analytics. They even provide a dashboard which shows total calls tracked, and then feed that data in on a keyword level. It has closed the loop on our advertisng.

Their team is good, but their product is high in demand. Sometimes I have to wait 2 or 3 minutes for support. They are still good, but I hope they scale their team as this is a hot product people need.

The initial aim was to reduce the workload in the practices and deal with client calls more efficiently. This has been achieved.

The softphone is especially useful. Easy to use, sensible defaults, no funcitonal issues encountered. The system generally is functionally competitive with rival software, the graphical interface for the IVRs makes the system more intuitive for management.

The time scheduling for opening hours could be more flexible, particularly for ad-hoc changes, also no option yet to align with scheduled public holidays. More levels of access below administrator would be useful for team leaders.

Ability to work across multiple geographic regions and multiple devices with ease.

Occasionally confused by the Telco jargon.

Very good

It only took 30 minutes to select and activate local Australian business numbers and select our entire PABX

The suppport staff work Australina hours and I'm in Canada

We initially switched over to Jet based on cost. We however found their product and service to be excellent. The management platform is extremely powerful and gives us great control. Support is also responsive to any requests we have submitted. We would highly recommend Jet.

There are no cons we have found so far using this service

It allows us to identify which media type has best ROI

Easy to use and implement at an affordable price. Support is prompted and efficient.

As with anything, improvements are always possible however the system currently satisfies our needs.

Several clients required easy to use call tracking to monitor marketing sources of phone calls. This allowed them to more efficiently allocate as spend and saved a great deal of money while improving quality of leads.

It was simple to use but provided all the data we needed. They were great throughout the setup and could answer any questions I had. Highly recommend.

Nothing. It did the job as advertised and I’d recommend them.

Easy

The Ease of use, set up and non stop modification.

Contacts aren't transferred between devices

- In depth data for online and offline campaigns. So you get to see which keywords brought in sales calls. Also you can setup different numbers for different sources that also helps in allocating budget effectively. - Great price for the services and features that are offered - Tracks calls from mobile website; that is such a great feature for marketers and sellers online because so much traffic has moved to mobile in the past few years.

Most of the features are great. I think they need to market and inform users about some of the features in a more effective way. Maybe offering a free trial period could be a good idea where a support assistant could help the user run through various parts of the UI.

We used Jet Interactive to measure cross channel digital campaigns and offline marketing activity. The Jet team were extremely helpful in the on-boarding for our client and supporting their development.

Any issues were promptly handled by the Jet team during our onboarding.

Good value for money, very functional. Well utilised by the team.

Call quality was an issue for a brief period

The ability to use a 100% Australian based call tracking that accurately tracks the origin and location of the call effectively.

N/A - free trial only at this stage. Will liaise further with marketing.