It feels great to be part of a global company that makes us feel bigger than we are. We are bi-coastal and spend a lot of time out of the office. I can get incoming calls as if I were sitting at my desk regardless of where I am. OnRelay can be customized in so many ways. We have separate announcement messages for each location, and can easily toggle between being present in each location or just one. OnRelay is particularly good at working with small customers who have special requirements. Support is highly qualified and very fast. Although it is based on cell phones, we also use a hard wired hand set for use in the office. It is a bonus that comes at no charge. It is a very economical way to have a powerful phone system.

No physical phone computer is needed. Easy to deploy Great personal and qualified support I am able to have a physical handset as well as the cell phone Easy to add additional lines, toggle features. It is very affordable.

I probably do not fully exploit its potential. It has a lot of depth, that I have not spent the time to explore.

The biggest benefit for us is the multi-locations. We are spread between 3 to 4 locations but treat our office as a single office. So having a single set of communication is important.

I like the ability to have my team spread out across various offices. I like the option to have a direct line for various users and to have the global lines reach whichever users we choose and at whatever time we choose. I like that whenever I want something different or have an idea about implementation, I can talk to support and they are very very quick to address it.

I find it a bit slow to connect via the cell phone app (may take an extra ring or two) and that there is often communication lag via cell phone connections. It consistently works much better from the desk phones.

I am not sold on this kind of service as it has not been working as it should since the beginning especially when it comes to incoming calls and quality on the sound.

The option of having the mainline on any phone and accessibility.

Does not work at all time like a landline.

They are a good group and very responsive. But sometimes systems go down and when they do they can adversely affect your business.

It is easy to use once it is set up. But getting there can be a bit of an issue. It is a good system and easy to use and basically makes your office anywhere you can get cell service.

Sometimes it glitches, software updates on your cell phone can be a problem, and it takes time to address. So you can miss a few calls. Sometimes it drops calls also.

They have helped a lot and are very responsive

OnRelay is the most cost effective and well rounded small business solution for a phone system

Since I starting using them they have came along way and I have no complaints

It works when you use it in the office between registered user and non-registered user

Every time we try to transfer a call from a registered user using the app, to another registered user in the office, the call drops,

The ease of calling when away from office landlines.

The app and the transfer capabilities are faulty. The app does not work when calls are being transferred to the designated line -- it drops the call. Otherwise, the product is good.

No problem and great customer th omer service

Cost Easy to use No Maintinence business phone No cost to purchase hardware Staff can answer business calls away from desk No need for operator No need for 2 cell phones Easy cloud dash board to evaluate incoming and out going calls No long distance charges Business phone who can recive text Newer been down in 5 years Works in Florida during hurricanes Works during power outages Can set the calls to what employee shall answer And many more advatages

It works great and incredible clear. Very happy and have used for may years

The product is great, but the Customer Service team is even better. No matter what time it is, or what the issue is (usually a user generated problem) they are quick, friendly, and always have the right solution.

The ease of use and the flexibility of the product are unbeatable. No matter where my team is, I know they will be connected and in the loop.

The iPhone app could use a face-lift, but it works well which is the most important part.

We are a travel agent that use phones a lot since most of our customers contact us by calling in. I like that more than one staff can answer calls to our toll free number and use both their office landline and their smartphone.

We have been a customer since 2013. In the early days they had stability problems, but when there is a problem they have always been very quick to respond and resolve it.

We would like to get a tutorial on how to use phones with receivers; it is not intuitive

Customer service and that it is with me in or out of the office

Calls are being missed and voicemail is not working all the time.

We use OnRelay to forward office calls to mobile phones We signed up when we got rid of our landlines and need to have one number for the office with the option for callers to connect to specific staff people

That I can get calls when away from the office

I cannot always see what number is calling me. I cannot always easily retrieve messages.

We can serve our customers no matter where we are. That is critical for us. It's a nice solution for our business.

Our company needed a software that could ring in the office or on people's cell phones when they are out of the office.It's easy to transfer calls to each other no matter where we are.

There were some bugs for a time, but the customer support is FAST and resolves the problem quickly.

Flexible- can handle many different users from various locations

Occasional bugs in not receiving calls but support is very good and quick to sort out issues

Overall , great value!! I’m completely overwhelmed of the support, extra features and OnRelay user friendly system. Highly recommended!

It’s improves our general customer’s experience of our firm ! My team can communicate regardless of where they are working. Hassel-free setup, outbound calls look professional, the software is easy to use and it’s ultra realible.

I’m very pleased of OnRelay !! It’s work from everywhere and it’s 100 percent reliable

we are using Onrelay software everyday. Instead of caring multiple cellphones around all phone calls comes to one. Very convenient and easy to use! Plus excellent customers services! Never had to wait on any issues.

none. Didn't have any problems.

Fantastic support no matter the time of day- they go the extra mile to help you out.

I love that our team can work from different locations and all be linked into the business- We can also work from our phones if we are not in the office

Nothing - I love it all- there is nothing I dislike about it.

We have had a few issues with our iPhone apps, but they have been fixed right away

As a small business selling to large clients, it means a lot to us that the system helps us come across as a big established company

The flexibility with configuring who responds to company calls at any given time -- and that we can answer them everywhere -- is a great benefit

Any associate using the service can go into the application make adjustments and navigate easily.

Transferring calls has a bit of a delay.