User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(10)

10

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

  • Pros

  • "Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate."

  • "very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter."

  • "Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another."

  • Cons

  • "There is a learning curve to understand the configuration of the flows."

  • "Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)"

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