All Zendesk Talk Reviews
1-18 of 18 Reviews
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Ankit
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best way to Improve customer service
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .
PROSI have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk
CONSIt's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk
Ramya
Verified reviewer
Management Consulting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Zendesk Talk Review
Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.
PROSZendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.
CONSZendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.
Albert
Arts and Crafts, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Communication Software for Businesses
The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.
PROSAs our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.
CONSAlthough the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.
Suzanne
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent live chat tool
Excellent tool to support internal and external communication resulting in a better customer and user experience all round. Improved shared knowledge and transcripts provide coaching and development of users.
PROSAllows staff who are serving customers in financial institutions to get the instant support required. Using zendesk to ask questions to experts and assist the end user with transcripts for development.
CONSWould be good if there were more prominent notifications to alert the user that the system is in use ( to avoid delays in responding to queries ) or reminder prompts to get attention from the user more quickly
Jia Fretz
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Zendesk Talk Feedback
Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers. Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.
PROSIf you're searching for call center software that will make it simple for you to connect customer conversations across several channels, such as phone, email, chat, text, and social media, Zendesk Talk is a perfect choice.
CONSIt is challenging to imagine a drawback. I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.
Piyush
Internet, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
An excellent software.
Overall experience has been more great than expected. this works smoothly.
PROSThis software is really good as this solves many problems. In cases of someone needs urgent guidance, this comes in handy. the UI for this is amazingly well. we at our branch can't really work without this. This really is a great call center software.
CONSas of now we did not face anything such to be put down as a con. this is a good piece of software and i would suggest you to go for it.
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Simplify work with Zendesk
As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt.
PROS1. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also
CONS1. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing
Edricks
Fund-Raising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Communication bridge
I use it as a communication bridge today customers.
PROSZendesk Talk is if it's a program in communication which creates a bridge between the customer and the business owner I normally use it for effective communication to the clients.
CONSIt is never slow therefore provides effective communication at any daily time for customer certification.
Govind
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Good software for the communication
It's good experience with Zendesk talk, easy to use, implementation of call, connection with clients and getting each details.
PROSGood product for call and communicate with client. It's trusted and easy using, productive application and easy to understand.
CONSGood for working never get down, easy to connect and maintaining the data.
Utkarsh Pratap Singh
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2023
Enhancing Communication with Zendesk Talk
Zendesk Talk is an effective tool for businesses trying to improve communication and customer service.
PROSZendesk Talk provides rapid help and facilitates communication among financial institution staff members, allowing them to better assist consumers. Because of its capacity to connect discussions across several channels like as phone, email, chat, text, and social media, it is a versatile solution for call center software.
CONSOne disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses. It would be advantageous if the software supplied more pricing plans to meet the demands of such organizations.
Analyn
Outsourcing/Offshoring, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Zendesk Talk-honest review
Counts the number of tickets every merging.
CONSTwo people can access one email concern.
Kule
Automotive, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Customer support service
Easy to connect with customers contacts
PROSZendesk Talk is easy to create tickets to customer and enhance communication.
CONSNot commonly used by every one and requires premium for effective service
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Makes the talk easy
Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started.
CONSIt is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Good customer service support software
Overall it's much good experience with Zendesk talk, great place to talk with client, work smoothly.
PROSBest solution for tracking customer details, easy to understand and use, communication between customer and team makes better.
CONSLot's of features integrated with Zendesk talk, cost effective and easy to use.
Anonymous
10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Zendesk
Zendesk is our primary source of customer support. They submit us tickets when they run into problems, which we resolve through Zendesk. It houses our community and how-to guides, enabling our users to exchange ideas and learn new skills from one another.
PROSIt works nicely with our existing tech stack and is straightforward enough to utilize right out of the box. Adaptable if required, yet simple enough for everyone to comprehend. works well with both large and small teams
CONSUtilizing their search feature can be challenging at times. Actually, it's the only issue I have with the service. The team's constant willingness to assist and enhance the platform is a good thing.
Arunkumar
Airlines/Aviation, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Best call monitoring system
This software is used for our company monitoring the calls and managing the calls overall helps to make easy monitoring services and making smooth proces
CONSConfiguration is little complicated in this tool otherwise is good to use
John
Verified reviewer
Environmental Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Zenddesk talk
Allow me to communicate with clients from a platform that is versatile and voice talk is an amazing feature
CONSThey should make the software more affordable even to individuals
Erika
Arts and Crafts, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
La verdad no es recomendable
Mala
PROSQue se puede contactar al proveedor de servicios
CONSQue no atienden bien son groseros y no resuelven