While our use of Simply Voting was for a straight-forward/non-complex election, we found the process very smooth. Our Project Manager provided clear information regarding what was required of us at every stage of the project. The company was flexible and very professional to deal with.

Strong & supportive Simply Voting project management, very responsive customer service, easy to use, lightning fast results, election stats available the day after the election closed, reasonably priced.

Individuals who have unsubscribed to Simply Voting communications in the past with other clients did not receive our election materials until we identified a workaround which happened quickly with SV's support.

-Extremely user friendly. The option to send electors a direct link to vote allows a smooth experience - Specific reminders only to registered electors who had not yet cast a vote (fantastic that reminders did not spam everyone, but targeted only those who had not been active) - Segmentation feature: where we are running one election but has multiple portions to it - Integrity of the platform: data was handled very securely, and we had multiple staff comment on how comfortable they felt with the experience - Reports generated from the system shows percentage of active electors (extremely useful metric for us) - Run-off election handled very easily - Excellent support system and guidance from the folks working at Simply Voting; when we explained what we needed, we felt like they were on the same page with us and provided us with solutions

Suggested improvements: - If I understand correctly, the system only allows 250 votes per question: cap seems a little low if this is the case; - In the case of large numbers of electors spread out over segmentations, the export files in excel are very tiny to read. At our request, the project manager at Simply Voting was able to provide us with a regular excel file and pdf after working with the IT team. Suggestion that the software enable an easier file export - The standard wording provided in the email blast can be a little confusing to folks, as it gives the option for both a password entry and for a direct link. Suggest to refine the language so it is clearer.

My overall experience with Simply Voting was great and I hope we use this format in the future to conduct our voting as we live in a rural area and this had a much better voter turn out than an in person one has in the past.

Simply Voting was a user friendly program to use in a time of uncertainty and pandemic. I found it fairly easy to use and when I did have an issue customer service was very quick to assist with fixing the situation. Thanks to the Simply Voting team for your help and for making our vote easy to manage.Some

A couple of areas were harder to navigate than others but that could have been because of the user as well.

An election that made it convenient & easy for any member to vote. The fact that the results were available less than 1 minute after the voting closed. The fact that the results were verified by Simply Voting & had nothing to do with any Member of our Union. The fact that Simply Voting assigned a Project Manager to our account to help with any aspect of our election voting. They offered their expertise on the type & size of material that would fit on the site. They gave me updated information on voter turnout. They are simply an outstanding company to work with. I would not hesitate to use them again for any future local or national election.

It was idiot proof. All one had to do was make their choice & follow the clear directions given to finish casting their vote. There was no way that anyone could make a mistake. The choices were clear, the instructions were clear & there was a final opportunity to abort the process if one chose to.

That one had to remember or have on hand both their Voting ID & Voting PIN which had been previously sent by royal mail or by email. It could be that one did not have that info at the ready when they went online to vote, so that could be a bit of an inconvenience.

It has been good and they have been quick and efficient in set up and accuracy and confidentiality of the votes have been good.

Simply does the set up and it was easy for us to attach it to our portal and as changes were made it was easy to implement the votes.

I don't have anything negative on the service and quality from Simply Voting.