Simply Superb!

Besides the fact that the features I use is free, the easy deployment and setup is simply mind boggling, to be free. Usually free things are not very user friendly, but boy am I wrong with Action1. Simply superb!

None that I can find to mention here, especially after I'm getting it for free...

Faster more efficient means of accessing clients machines for support.

It is very simple to setup and deploy. The remote connections are hassle free and need no client interaction which is more efficient whilst still remaining secure. The patching is easy to control and gives the ability to ensure all clients are fully patched. We can even choose when and how they are deployed.

Monitoring could be better with easier access to the logs. This way you can see things like bad blocks or memory errors.

Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm

Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.

Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability

I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.

- Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom

- Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap

We used to be a much larger MSP managing 200+ clients operating with a staff of 9 techs. Since COVID, we've all but closed down and were paying other RMM tools a small fortune to simply rdp to their systems to help an end user figure out why their printer wasn't working. Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

Action1's price for a smaller operation is 100% the reason we even considered it. We manage approximately 60 devices and their "free" use for up to 100 endpoints was critical in helping us switch over. Their deployment is a breeze; the organization of endpoints for the different companies we manage seems logical and straight forward. I don't recall ever doing a mass deployment to a particular company "group". After installing the endpoint manager, it's easy enough for us anyway to assign them to the group we want in the dashboard, but your miles may vary. Once you group your devices into a group, the overview is incredibly helpful. You can see the name of the system(and rename the hostname if you need too for better organization), add some custom notes, see who's currently logged into the machine, if its online or not, if a reboot is suggested, what OS the system is running and if the system is missing any updates. All at a glance. You can push scripts, connect via RDP with a click of a button, reboot the system and more. Incredibly intuitive interface that 100% meets all of our needs. I'm 100% confident we don't even use a fraction of what this software is capable of, but of the parts we do use, it's become critical for us and how we operate.

Currently, as we're a very small MSP, there's nothing I ever sat down and needed Action1 to do that it doesn't already do that we maybe don't have a work around for, so it's not a huge issue for us. The only thing that comes to mind is file transferring? I'm not aware of the ability to transfer a file from my system to the remote endpoint. If there is, I apologize. We have a SFTP site I just log into and drop the data from, so it's not that big of a deal. The clipboard works so if I have to copy and paste a password for instance, that works, which is 99% of all we need to do "transferring" anything.

As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.

Action1 has become an indispensable tool in our toolbox. Actually, it is more like a toolbox of tools. We have software deployments, patching, and scripts which set configurations all running automatically. They are continually improving their platform as well and I am optimistic that the product will just keep getting better.

Action1 automation policies ensures all our systems are patched. Action1 also streamlines our new workstation deployment. We just install Action1 and then all other required apps get deployed by automation policies. Super easy!

Reboot prompts need improvement. Currently you can notify a user that a reboot will occur at a specified time and they can either reboot now or snooze the message. There should be an option to allow them to cancel the reboot up to a certain number of days.

I have had nothing but great support from Action1, and the product has helped me with all my remote access needs. As well as windows updates and patch management. For any SMB that is struggling to find an RMM. I would give A1 a serious look.

Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.

Remote desktop could use a few more features.

Excellent. Has worked fine for our use from day one.

IT's simplicity in use and dashboard showing the health of client machines.

For my purposes. Could use some enhancements in reports and dashboard. 1) A report that shows duration, time and date connected to client machine(s) 2) Add time and date last online (connected) to endpoint screen.

Love the product. It just works. Have been able to deploy software and updates easily.

The price (Free for up to 100 users). Patch management, vulnerability management.

Pet peeve. They moved the remote desktop icon from the main bar to the side. I got used to it, but loved it on the main screen previously.

Made my life much easier. Instead of trying to manage Windows Updates, Device Updates, Inventory Management, and Remote Access it 3 or 4 different apps, this put it all in one place.

Sometimes finding the correct updates in the Update Approval Screen can be a bit tidious

Action1 has been a gamechanger for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing. Being able to schedule patching, deploy apps and running scripts in the background, as well as being able to real-time troubleshoot across our network via the remote access tools. It has saved hours and hours of staff time as well as being affordable for us in that we can take advantage of the free tier based on our PC count.

Ease of installation on our machine, the ability to create and manage multiple groups, the easily accessible patch and app management features, as well as remote desktop support. The ability to select patching types and schedule them by individual computers, groups or entire organization is a huge time-saver as well.

Would like to see additional options added the remote desktop interface to improve the features available within that tool. Would also be great to have more customization within the asset management and reporting tools. Also better support for adding and deploying third-party apps not included already in the library (we have seen some issues with pushing .exe files in particular for installation - MSI files work great!)

Action1 has been a game-changer for me. Not only has it streamlined my patch and update process, but it has also been instrumental in addressing windows-related issues for my users. The ability to troubleshoot without being physically present on-site is a significant time-saver. Moreover, the software's capabilities in handling multiple endpoints simultaneously mean that I can do more in less time, eliminating the tediousness of manual operations.

I've experimented with various tools, but Action1 stands out. The ease of installing an agent on an endpoint with zero configuration is commendable. With just a link to the end user, I can manage updates and patches (including third-party apps). It offers the flexibility of executing pre-deployed windows scripts or using bespoke ones. One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.

While I've had a largely positive experience with the software, I think it falls short in its inability to manage other operating systems. A more holistic solution would integrate management for platforms like Android and iOS tablets.

I've been using Action1 for a little over a year and they've only improved. Their roadmap is solid and they're constantly adding new features. I've yet to run into an issue using it that wasn't caused by my own misconfiguration.

Action1 has several filters and ways to craft policies for granular rollout of automated patches. It's incredibly easy to set up the policies and apply patches to pilot and production groups. Their third-party application library is also growing at a decent pace, and the ability to enforce automatic patching on those is one of the primary reasons I use Action1.

My least favorite aspect of Action1 has to be their remote access tooling. It's missing a few features I would consider critical, like direct terminal access and file copy, but it gets the job done if you just need a simple way to access a remote machine.

For many years I have used Microsoft's wsus tool, but it has not been updated for a long time. when I found this program I fell in love

It is an easy to use and at the same time very efficient tool.

There are no things I don't like because it doesn't work well.

The price and ease of use is what I liked most.

I wish the Remote features were faster and it lacks a help desk.

Extremely ease to manage patches, missing updates and vulnerabilities. Greater visibility of notebooks outside the company without VPN connected The best tool I've had used.

Best tool I've ever used for patch management and remote installation. Fast and light agent, with ease installation. Wonderful web management interface, quick communication with the machine and now with a list of known vulnerabilities.

When trying to delete a user profile with Action1 installed, the function is disabled while the Action1 service is active. The speed of remote access can also improve, as there is a delay.

Action1 has given me a platform to management three sites in 2 states. I can scan and apply patches with ease. I can apply patches individually, per device, or to specific groups. I no longer have to spend hours gathering updates and manually pushing them out, nor do I need "hands-on" every workstation. One interface provides all I need to scan patch and support my end users.

I really like the ease with which this tool is setup. Out of the box, it can handle patch management, device scanning, and remote desktop services.

I do wish the tool had more insight into the networking side of things. However, being a patch management tool it is not an expectation.

The software updating feature is great and easy to use. It's easy to see what updates are needed and to approve and schedule them to run.

It's sometimes difficult to find the report you are looking for in the reporting section. Some of them have names that don't really explain what info is on the report. For example, to get a list of computer serial numbers you have to run the Motherboards report.

It works but also, it needs monitoring to make sure updates are installed as intended.

Ease of use. Functionality. Patching non-Microsoft software.

Support. remote software deployment. Update installation sometimes doesn't work. and you have no ways to identify issue.

It is critical to our ability to keep all computers updated.

It is straightforward to set up and makes it easy to start pushing out updates.

I hope they soon add the feature to display the endpoint comment everywhere the endpoint name is shown.

What can you not like about Action1? They provide patch’s to softwares they have added and allows you to add your own. They allow you to remote into endpoints. Action1 takes your suggestions very seriously. They really do care about you.

The most recent update moved the remote option but I understand once it was explained on the reason.

I only wish I knew about this sooner - it has made my job tremendously easier that what I did before to ensure devices were always up to date

I love Action1's eqase of use, the tools available to us, and that I can quickly update any device on my network

I have not found a con yet, that's how great this product is!

The best patch management software/tool so far we have used.

The dashboard and reporting is good part of the this products.

as of now its good product, you can add more new features to enhance the products.

Great RMM that I use every day to run my business.

Easy to deploy and utilize. My primary use is updates/patch management and software deployments.

Better granular info on each machine....