SiteGround

RATING:

4.6

(68)

About SiteGround

SiteGround is a vulnerability management solution designed to help businesses monitor issues across servers using artificial intelligence (AI) technology. With the built-in staging tool, developers can create testing environments of their sites and perform updates according to requirements. Enterprises can use the control panel to, perform automatic backups, create on-demand backups of sites, and secure confidential information through Secure Sockets Layer (SSL) protocols. It comes with a dashboard, which allows managers to add collaborators on the platform and configure their access permissions. Supervisors can also use the WordPress Starter plugin to add various functionalities across websites, such as contact forms, online stores and more.

SiteGround Pricing

Contact SiteGround for pricing information

Free trial: 

Not Available

Free version: 

Not Available

SiteGround dashboard
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SiteGround Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for SiteGround

1 - 5 of 68 Reviews

User Profile

Prabhakar

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Best performance hosting

Using siteground was very easy. My website was always up and managing email accounts is also easy on siteground.

PROS

The best part about siteground is, it is super easy to use and the performance is very good. Its user dashboard is very clean and easy to use. You can find and use any feature very easily. I used siteground for more than 1 year and the uptime was 99.99%. My site speed was very fast(less than 1.5 second loading time).

CONS

The one thing that I don't like about siteground is that they offer very little storage with their hosting plans.

Reason for choosing SiteGround

The performance was the key factor behind choosing siteground.

Reasons for switching to SiteGround

The performance of Godaddy was very bad.

Simon

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Hosting Provider of Choice

I moved my own websites to Siteground and now recommend clients to also use their hosting services. The initial attraction is cost and good reliability (based on reviews), but you also quickly discover how strong the customer support is - either via email or webchat. Any issues are quickly resolved. The collaborator functionality is very important for a developer and means I don't have to keep users login details on file.

PROS

Very good initial offers for the first year of hosting. Exceptional customer support. Option to pay monthly after first year. Allows access to client websites without needing multiple logins with the collaborator function. Reliable, very little downtime and quick servers.

CONS

The jump in price on the second year can be a turn-off and some clients have made the decision to move elsewhere (although they've not always been happy with the decision afterwards!). It would be good if the collaborator option allowed access to emails as well.

Reason for choosing SiteGround

I've looked at Cloudways as an option for after the first year, and is certainly one I'm keeping an eye on if Siteground's high standards ever drop.

Reasons for switching to SiteGround

Poor reliability and worsening customer service.

User Profile

Matthew

Verified reviewer

Venture Capital & Private Equity, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2021

What used to be great customer service and excellent hosting has become a nightmare of an experience

Started out great, I recommend them to hundreds of clients, and I moved most every site I own over there. Now, some two years later, they made me purchase a second subscription to access their new tools which I needed. And after continued degrading network performance and servers/software that are full of bugs. I am needing to switch hosts yet again, where I will deploy my own cloud servers on Cloudways. I tried to ask Siteground to merge my accounts, or at least credit me what I paid against my top-tier account, and they flat out refused. Not only have I spent hundreds of dollars beyond what was needed, but now I cant even make use of the basic service they allegedly provide because they simply don't want to help.

PROS

It was packed full of hosting features I needed, and things worked faster than my old host.

CONS

Customer 'support' is terrible and virtually non-existent. Yes you'll get a human. And that human will tell you you are wrong, that their servers never went down, that there are no issues on your account, and that Siteground is the best. The only time my site has ever worked properly was the day I moved it to another host.

Reason for choosing SiteGround

I made a huge mistake and I am going to Cloudways for my top sites, and Bluehost for my basic tier sites. AVOID SITEGROUND!

Ann

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2022

High-value, low-stress WordPress hosting

I'm a marketer, who builds and manages websites secondarily; I'm tech savvy but not at all a developer. SiteGround ranks high in all the areas that are important to me. A well-managed company that's likely to remain stable and grow for the long term. Good tech support available 24x7. Strong server-side security to prevent hacks. Optimized for WordPress sites. Plenty of good tools to help non-developers, such as their one-click tool to spin up a temporary staging site clone; easy clicks to install WordPress and SSL certificates; one click to instantly upgrade or downgrade PHP version; and easy to navigate backup management and restore options including separate restore ability for subdomains.

PROS

1. SiteGround is at the top of my list for value. People say it's more expensive than most hosting; but it's actually far cheaper than most. If you consider the cost of your time or a developer's time to deal with just one big problem or hassle at a cheap hosting company that doesn't have excellent server environments or customer service, or responsiveness when your site is down. A big part of hosting value is the lack of drama generated by the hosting company. SiteGround doesn't create drama; it just keeps working. 2. I particularly value their quality technical support; it has saved me much time when configuring or troubleshooting my clients' sites. 3. SiteGround's performance is consistently good and my clients' sites load fast. Last year, for example, a site on another hosting kept slowing down, where page load speeds reached 8 to 15 seconds on a site that used to be fast. That hosting's tech support was saying it looked good on their end, and gave me complicated caching options to try as tests. Instead, I made a copy of the site and uploaded it to my own SiteGround account to test on a staging site, and that clone instantly had page load speeds of 1 to 2 seconds for all users. That site's now been on SiteGround for several months with the same page load speeds.

CONS

1. Planning for SiteGround changes is hard. They will announce that something new and improved is coming, like their move off cPanel, or their move of many sites to new, upgraded servers that will require a DNS change by me at the time of the switch. But they give a vague window of time like "in coming months" and state that they'll let each customer know in advance. Which they do, but it's only a week or so in advance, by email. Which brings me to: 2. They don't offer a way for a site owner (my clients) to designate a webmaster (me) to receive copies of account notifications. They only send notifications to the site owners. And my clients don't read those emails to differentiate them from SiteGround newsletters and promotional emails, to forward them to me. This includes emails alerting the site owner about annual renewals that need the credit card on file updated, for example. 3. They've made getting to their tech support team tedious, requiring some knowledge base searches first before they'll reveal a time-sensitive code for support access. But once you're connected to tech support it's great.

Reason for choosing SiteGround

My sites aren't ecommerce sites or super-large or complex; and all are standard WordPress installations running a top-rated theme with a page builder - not custom sites requiring development platforms. I didn't want to move to managed hosting or higher prices.

Reasons for switching to SiteGround

Also switched from InMotion, Site 5 and X Theme Hosting. All of these had maddening problems. Like poorly trained, unresponsive, or purposefully unhelpful tech support and customer service, slow server speed, website backups that turned out to be corrupt when it came time to do a restore; and poor server-side security that resulted in a site being hacked twice. I initially chose SiteGround 4 years ago because the website developer who supports me for advanced technical items recommends SiteGround for the size of sites that I manage.

Stephen

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Siteground provides reliable premium web hosting and excellent support at a premium price

I have a love/hate relationship with Siteground. I love the support and reliable service, but compared to other hosting companies, it is among the most expensive, but still a lot less than managed hosts like WPEngine and Pagely. I have also been saved by their real-time support. I am fortunate in that I run a web design agency and can pass the cost to my clients. As much as I would like to save some money, I am afraid to leave because Siteground has been so helpful. If you are somewhat tech-savvy like me but do not want to pay hundreds of dollars per month for a managed web host that can hold your hand every time you have a problem, but you like the idea of getting on chat and connecting with a real engineer, then Siteground is an excellent choice. Like the Eagles song, Hotel California, "You can check in anytime you like, but you can never leave." That sentence best describes Sitegrond web hosting.

PROS

I have been using Siteground for over seven years and my sites have almost never gone done, and when it has happened, they have never been down for more than 20 minutes. I have also found Siteground's tech support provides excellent service. If I run into a problem, I just open up support chat, and the problem is always resolved quickly.

CONS

The biggest downside to using Siteground is they can be expensive. They attract new clients with low introductory prices for the first year and then afterward, the price increases dramatically. For example, in my case, I recall paying an average of $8 per month during the first year, but in the second year, the price jumped to $25. On the positive side, Siteground support is above average. I run a web design business and provide hosting to clients and the service has saved me more than once.

Reason for choosing SiteGround

I found that the price and support was better for my needs at Siteground.

Reasons for switching to SiteGround

Many years ago, I was using BlueHost to host my personal and several client sites. I noticed that the sites were not downloading as fast as I liked. I have several friends using Siteground and I also met the Siteground [SENSITIVE CONTENT] at the Joomla World Conference at Harvard University in 2013. I signed up and moved my sites and so far have been happy.