About SiteGround

SiteGround is a vulnerability management solution designed to help businesses monitor issues across servers using artificial intelligence (AI) technology. With the built-in staging tool, developers can create testing environments of their sites and perform updates according to requirements.

Enterprises can use the control panel to, perform automatic backups, create on-demand backups of sites, and secure confidential information through Secure Sockets Layer (SSL) protocols. It comes with a dashboard, which allows managers to add collaborators on the platform and configure their access permissions. Supervisors can also use the WordPress Starter plugin to add various functionalities across websites, such as contact forms, online stores and more.


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21 Reviews of SiteGround

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

September 2021

User Profile Picture

Torikul from NockScript

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

A unique web hosting company, it's good but needs more improvements

My experience is average with this hosting company but I really like how they are doing business. Pricing, facilities, server uptime everything was ok for me, but they need to develop the management part and make it more user-friendly.

Pros

Siteground comes with some great packages, they provide a lot with the hosting plan. For example, free SSL, free CDN, daily backup, free email, and many more. Basically, for these kinds of additional things, other hosting companies charge additional prices whereas in Siteground you'll get them for free. I love how they optimized their server for WordPress CMS. They have their own plugin for speed optimization that has been built according to their server configuration. It makes Siteground unique, website loading speed is amazing on SiteGround I love this a lot.

Cons

I least like Siteground server management, they are unique, they have their own control panel. It's good but people are not friendly with their customized control panel, users are friendly with cPanel. So, I think Siteground should have a cPanel server control panel as well as their own. There are so many things that cPanel can provide but Siteground's control panel can't.

Reasons for Switching to SiteGround

I switched to Bluehost for my working purpose to fulfil clients requirements.

July 2021

Jason from Red Mill Creative Inc.

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

July 2021

Great all-around hosting for price conscious and non-technical users

We loved SiteGround for a long time. Their customer support was amazing and the price you pay is very reasonable. We moved on as we outgrew what it could offer as needs grew along with our ability to manage a more complex hosting environment.

Pros

It was a big jump from Host Gater and Godaddy where we were hosting some sites. The support was what we needed as a beginner to hosting and the speed was noticeably faster without any additional tools added to the websites.

Cons

It ended up costing a lot more money to get the speed we wanted for our websites verses other services out there. It's a great option for non-technical clients who are starting out and don't want the headache of dealing with hosting.

Reasons for Choosing SiteGround

They were cheaper and had more options for us at the time. We could host emails with SiteGround but not the others.

Reasons for Switching to SiteGround

We made the switch because we wanted something faster with better support.

October 2021

Anton from Native Legacy Ltd

Company Size: 2-10 employees

Industry: Online Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Make it easy to setup WP

Very happy as it made my life easier in the beginning

Pros

They have been reliable and supportive and just made it easy to set up everything

Cons

Only thing that can be a little confusing is the user interface. mabe make it flow a little better

Reasons for Choosing SiteGround

I read a lot of reviews that the Support from Bluehost was dwindling

April 2021

User Profile Picture

Matthew from Moja SEO

Verified Reviewer

Company Size: 2-10 employees

Industry: Venture Capital & Private Equity

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

April 2021

What used to be great customer service and excellent hosting has become a nightmare of an experience

Started out great, I recommend them to hundreds of clients, and I moved most every site I own over there. Now, some two years later, they made me purchase a second subscription to access their new tools which I needed. And after continued degrading network performance and servers/software that are full of bugs. I am needing to switch hosts yet again, where I will deploy my own cloud servers on Cloudways. I tried to ask Siteground to merge my accounts, or at least credit me what I paid against my top-tier account, and they flat out refused. Not only have I spent hundreds of dollars beyond what was needed, but now I cant even make use of the basic service they allegedly provide because they simply don't want to help.

Pros

It was packed full of hosting features I needed, and things worked faster than my old host.

Cons

Customer 'support' is terrible and virtually non-existent. Yes you'll get a human. And that human will tell you you are wrong, that their servers never went down, that there are no issues on your account, and that Siteground is the best. The only time my site has ever worked properly was the day I moved it to another host.

Reasons for Choosing SiteGround

I made a huge mistake and I am going to Cloudways for my top sites, and Bluehost for my basic tier sites. AVOID SITEGROUND!

August 2021

Pedro from Cassian.mx

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

August 2021

Very good host, but kind of expensive

I used to use godaddy because it seemed to be the go-to place for domains and everything, but I had many problems with the server being slow and the customer support was pretty bad and got worse over time, I also hated how they try to upsell you at every corner so I eventually made time to migrate everything to Siteground and I was super happy with the speed and the assistance migrating, I had a pretty good experience, but afterwards moved to cloudways and im also testing hostinger since it is ridiculously cheap, Im still a fan of Siteground but its too expensive and has many features I don't use

Pros

Its way better than Godaddy, setting everything up is very easy, the servers are fast and everything just works

Cons

I think Siteground is a bit too expensive, It has many features which I'm sure might make it worthwhile to certain kinds of customers, but as a single web designer, I never used many of the more advanced features so I felt I was paying for more than I needed

Reasons for Choosing SiteGround

Hostinger seemed too cheap to be true, bluehost seemed too corporate and hostgator didn't give me a good impression, the Siteground brand appealed more to me and after a lot of reviews it seemed like a good option

Reasons for Switching to SiteGround

performance, customer support, horrible upselling tactics