WaitWell

RATING:

4.8

(74)

About WaitWell

WaitWell replaces lineups with a virtual queue to optimize visitor experience. Improve overall efficiency and reduce stress levels for front line staff so they can serve customers better. WaitWell allows customers to join a virtual lineup using their mobile device (QR code or SMS text), through the company's website or using an optional onsite Kiosk. No app download required. WaitWell uses the applications customers are already using - SMS and the web browser on their phones. Staff can view the customer lineup from a tab on any web browser. They can increase or decrease priority, view services clients are requesting, view COVID waivers or other intake forms and even send SMS texts to clients before, during or after service. Clients never lose their place in line. ...

WaitWell Pricing

Starting price: 

$250.00 per month

Free trial: 

Available

Free version: 

Not Available

Customize how your visitors join your queue from their mobile device, desktop computer or on-site kiosk.

WaitWell Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for WaitWell

1 - 5 of 75 Reviews

User Profile

Ryan

Verified reviewer

Entertainment, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

We LOVE WaitWell.

PROS

WaitWell is fully fleshed out and considers not only our business, but the end user. It allows us to focus our time and energy on providing excellent customer service and less on managing customers.

CONS

Not many cons but if I had to gripe, The WaitWell sign up page could use more customization features to fit our brand better.

Reasons for switching to WaitWell

NextMe doesn't offer automatically updated wait times, leading out customers to be frustrated with it saying there isn't a wait, when there is. It lacked reporting and felt VERY feature light compared to WaitWell.

Vendor Response

We're pleased that WaitWell's comprehensive approach supports your business and enhances the end-user experience. Appreciate your valuable review!

Replied November 2023

Carleton

Law Enforcement, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Great Product, Amazing Results

Our organization needed to transform our public facing service delivery model in a significant way during the pandemic. Waitwell was the partner that allowed us to do with a powerful yet simple platform and a team dedicated to their customers' success. The simplicity and features were an amazing value at their cost level compared to other companies.

PROS

The simplicity, cost effectiveness, support and customizability of features are all aspects that our organization liked most about the software. There are few other companies that offer as much as this does in a cost effective package this is easy to use for employee's and customers alike.

CONS

It is still a fairly new company so the software lacks some of the fit and finish or more established companies with mature solutions.

Reason for choosing WaitWell

Features, support and price all ranked higher.

Reasons for switching to WaitWell

The previous solution was not meeting the needs of our organization.

Vendor Response

We're delighted that you find WaitWell user-friendly, cost-effective, and customizable! Your feedback is appreciated, and we're committed to continuous improvement.

Replied November 2023

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

Simply making appointments

PROS

Waitwell provides flexible features that we requires for visitors management as well as making appointments. Firstly, it is easy to setup and customize that not require so much technical. Secondly, it has a friend user interface that get no issue to use. Very helpful to track visitors and appointments for them. API also is supported to link to other services.

CONS

iOS app need to be improved to make more smooth and also the report needs to have more option to get more convenience.

Vendor Response

Thank you for your valuable feedback on WaitWell's flexibility and user-friendliness. We're expanding report options and continually enhancing our apps for an improved user experience; please feel free to share any specific suggestions with us.

Replied January 2024

DENNIS

Retail, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Enhance your booking with 'WaitWell'

It has helped us digitize and integrate various business departments which has eased/ shortened the processes and enhanced proper tracking, scheduling & overall reporting.

PROS

It is user-friendly with a dashboard that is easy to use & understand. It has all the relevant reports that cover all areas of an organization. It is available 24/7 and therefore can be easily accessed.

CONS

I don't have any disadvantages with this software. My only concern is on pricing in that it is a bit expensive to acquire.

Reason for choosing WaitWell

The Overall functionality starting with easy & quick setup, easy training and pricing are the factors that we considered most before we settled for this software.

Vendor Response

Thank you, Dennis, for your review. We are so happy to hear that WaitWell has helped your organization to digitize service operations and get better insights into operations.

Replied December 2023

Martha Patton

Staffing and Recruiting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2023

Saves time and ensures credibility

PROS

WaitWell assists us in automating scheduling processes, we are able to save time, reduce errors, and focus on delivering better service.

CONS

A steep learning scope needs to be addressed promptly.

Vendor Response

We're glad to hear that WaitWell is helping you save time and enhance service delivery. Thank you for your feedback!

Replied January 2024